Comfort Suites Maingate East

Cassandra

Amazing hotel! It was in a great location right next to fun spot. I picked this hotel because of its reviews and closeness to where I wanted to go. The rooms are so spacious,clean and amazing. The breakfast was great and I didn’t get a chance to try the pool with my little one, but just looked at it. It’s amazing. I can’t wait to come back.

Melissa Cupp

This place was awesome! Very friendly and helpful staff. The pool area is great. The rooms, even though aren't brand new, are very spacious (I had a two queen bed room) and well maintained/clean. And the free breakfast was great, lots of options to choose from. Location is good too, so many fun places around the hotel! Whenever I'm in the area, I now know where I'll be staying going forward.

Daisy Vaghar

By far the worst hotel experience of my life. You’d be better off sleeping in your car. Every time id go to use the key card to access my room, it’d take 15 attempts. There was hair all over the bed. Next day, go to pool. The pool bathroom door wouldn’t close. Go to my room and there’s nasty little bugs all along the door frame. I had enough. I call front desk and everytime I’d start talking about the issues, she’d act like she couldn’t hear me. She heard me just fine until discussion of the issues. Then she tells me manager will call. Then she calls back and says if I want to talk, come downstairs. Such customer service… she tries blaming me saying there must be food in the room and that’s why the bugs are there. 1) there wasn’t food in room 2) people are allowed to eat in their room. She proceeds to move my room up one floor. That one had the same bugs. I go downstairs and tell her to cancel my stay, refund my money and I’m done. I told her this was an infestation and she said “I know.” She told me she’d have the manager call me that Monday. Never did. I’m shocked this place hasn’t been shut down.

K R

I do not recommend this place at all. The hotel shared space areas were not clean. We could not get anyone to come to clean even after requesting. The cleaning staff only took out the trash and brought towels even though we specifically asked to have the room cleaned. There were also several times where no one was available at the front desk. It was also obvious the carpets had not been cleaned in years. The hallways and elevators had visible trash. I’m not sure where the positive reviews are coming from. Maybe there is a floor with nice rooms? I wouldn’t take the chance though. We won’t be staying here ever again.

Malik Hashwani

Awful service, awful room not cleaned at all. We had to request to clean the room they came and gave us towels and one toilet paper. It was an awful experience with this Hotel. We have stayed at Choice hotels before but never had this bad experience with anyone. With 10 days stay they cleaned our room one time!!!! The Hotel property needs to be fixed big time. Half of the laundry machines and dryers were not in working condition. 80% of the hotel staff needs to be trained of how to take care of a client. I will never stay there again.