Universal's Cabana Bay Beach Resort

Vincent Raven

The hotel had a great theme and the dining area was great. The cafeteria food was very good and not too overpriced. It was priced for a resort. The refillable cups were an amazing deal. The free transportation to the parks was wonderful. We had one issue with the room that was promptly taken care of. The text option to talk to guest services was easy and efficient. It was also great to take pictures with characters in the hotel. The free luggage service and ship items from park to hotel worked great and is much appreciated. The tube purchase and swap for a closed one is a great system. I loved being able to charge my credit card with the room key. We were extremely happy with our whole experience.

Kate Curtin

The people who worked here were wonderful, especially those in food service. The food was great at the pizza place, the diner, the bowling alley restaurant and the ice cream shop. Everyone was very friendly and great at their jobs. The disappointment came with the room. We had 6 people and only 5 pillows in the room. When I requested more pillows I was told there were NO pillows available, for two days in a row. The room was only cleaned once during our 4 night stay. And the sink did not drain properly, which was rather gross. We were pleased with the transportation to the parks though.

Daidra Jagger

This was a great hotel. We really liked how thevAmericana and Continental areas were connected to the main building. There are two different sides with pools. One side has a small water slide for kids. The other side is a pool, hot tub, and lazy river. The rooms were fine as well. They do pricing shuttle buses to Universal Properties so it makes it much easier to get around as well. We will visit again!

eriny sobhy

This is our second time staying at Cabana Bay and our fourth time at a Universal hotel. Cabana Bay is amazing and close to everything you need during your vacation. The staff are very friendly and helpful. The pools and hotel activities are great—we really enjoyed them! Our room had a very nice view of Volcano Bay, which we loved. The only reason I didn’t give a full 10 is because the room furniture felt a bit outdated, and the TV wasn’t a smart TV. Compared to the Dockside hotel, the room there was in better condition.

Ashleigh H

We’re here currently and wanted to give an honest review of our experience. Positives: great shuttle buses to and from parks, never had to wait for one. Staff lovely and food nice from the diner. Having a Starbucks on site was perfect. Negatives: Our room has been refreshed once in 7 days and have had to ask twice for fresh towels and we’ve had to go looking on a trolley for toilet roll. We’ve also had to empty the bins ourselves as they’ve started to smell. The fridge in the room doesn’t close properly. We have expressed our feelings with the reception staff at the lack of refreshing essentials like towels and toilet roll and have apparently passed onto the management team. However, whilst we were there we asked for fresh towels again for this evening and they’ve not come and I doubt they will given the time we asked for them and time writing this. We leave in the morning to go to our next hotel. Don’t get me wrong this is a great location and base if you’re out every day, but given it’s not self contained apartments I expected at least towels and toilet roll to be refreshed every other day (which was what we were told).