Universal's Cabana Bay Beach Resort

Adriana Camacho

I stayed at Cabana Bay Beach Resort for three days with my son, and we had an absolutely wonderful experience! The manager, Jacob, was so kind and attentive, and every member of the staff treated us with such warmth and care. We were celebrating my son’s birthday, and they made him feel special every single day. One day he accidentally dropped his plate of food, and they kindly gave him another one for free — such a thoughtful gesture! Everything about our stay was excellent, from the service to the atmosphere. I would stay at this hotel a thousand times over. Thank you for making our trip so special! 💙

Mark Wilson

All in all a nice room with the hotel being in a great location. I do have some suggestions though to make this place even better. 1) All of your rooms need to be checked often to make sure all the light bulbs are working and that the shower knobs are not damaged. Our room had a large light with a globe that would not turn on for some reason. 2) At around 845 pm please stop putting down the umbrellas and slamming the the lawn chairs down for the next morning. Please send your staff out to do this after the pool area is closed. The pool area should be open until 11pm or even midnight consider how much money it costs to stay here. Stand out from your competition and it will help you tremendously. All in all your food was pretty good in the dining areas and your milkshakes and ice cream were great.

Expedition Genao

We just got back From Cabana Bay and our Family had a Great time all around! I couldn't write a review without mentioning Kate from Check In! She was the BEST! When it comes to customers service she was Excellent 👌 Thank you Kate for giving us all the information we needed to have a great stay and she even checked up on us later on during the trip to make sure we were having a great time. We were either going to stay at Helios or Cabana Bay and we're so Happy we stayed at Cabana Bay. They had enough amenities to keep us busy and constantly having fun while not in the Parks. Definitely a Great Resort style Hotel! We lined up for the Epic Universe Shuttle at 7:15am and people were already on line for the shuttle by the time we got there. So make sure you go out early enough to jump on that first shuttle. Food was super expensive so have a budget for that or order UberEats/ InstaCart if you need something a little different. Follow the Facebook Groups for Cabana Bay, a lot of guests end up leaving things in the Laundry Room before they leave and you may be able to grab and make use of it. We left very Happy with this Epic Getaway!

Alina Newob

Military earnings after 25 years enjoyed the benefits. Cabana Bay had everything covered for all the age groups. Spacious rooms. Complimentary shuttles to theme parks. Also, close enough to walk if need be. Pools had plenty of seating as guests were coming and going. Staff at least during our stay were quite helpful without pointing but taking you or bringing what was needed in a short time. If you have a large family consider the family suites with connecting doors.

Susan Preuss

This was a great place. The rooms were very nice and quite reasonably priced for the weekdays that we were there (Tuesday-Thursday) but more than doubled for Friday night. That is just a heads up for planning, they were totally up front with all of their pricing and every staff member we encountered was friendly and professional. The bus service to the parks was efficient and the pools were warm and sparkling clean.