Universal's Cabana Bay Beach Resort

Ashleigh H

We’re here currently and wanted to give an honest review of our experience. Positives: great shuttle buses to and from parks, never had to wait for one. Staff lovely and food nice from the diner. Having a Starbucks on site was perfect. Negatives: Our room has been refreshed once in 7 days and have had to ask twice for fresh towels and we’ve had to go looking on a trolley for toilet roll. We’ve also had to empty the bins ourselves as they’ve started to smell. The fridge in the room doesn’t close properly. We have expressed our feelings with the reception staff at the lack of refreshing essentials like towels and toilet roll and have apparently passed onto the management team. However, whilst we were there we asked for fresh towels again for this evening and they’ve not come and I doubt they will given the time we asked for them and time writing this. We leave in the morning to go to our next hotel. Don’t get me wrong this is a great location and base if you’re out every day, but given it’s not self contained apartments I expected at least towels and toilet roll to be refreshed every other day (which was what we were told).

Robyn Andrews

Overall, we really enjoyed our stay on this property. We did a lot throughout the week. We used the bus transportation every day and we enjoyed the convenient location of this hotel. I gave a 4 star rating because the parking situation can be difficult. The little gate to get in and out was challenging to scan your room key. You had to park the car, open the door, and put the window down in order to get in and out of the parking area. Sometimes the hotel key would say error on the screen, so the process to get in and out took us some time each time. We also had a friend who lived locally come eat dinner with us one night and they said she wouldn’t need to pay for parking. When she left the parking area it was a $54 charge. Unfortunately, she had to leave quickly, so she ended up paying that fee. The hotel was nice and shared that she could come back, but with her work schedule she was not able to make it back for the refund. Other than parking issues, this hotel was really nice and it is worth saving some money to be here over the fancier resorts at Universal.

Allan Fairhead

We had a great stay at the Cabana Bay resort. Our experience from check in to check out was really positive, as was every aspect of our stay. The hotel has a retro feel but a very modern approach, the rooms are spacious & comfortable with all the basics you need. The food at the resort is good (and reasonably priced) and it’s a good location (right next door to volcano bay) with a 15 - 20 minute walk to universal studios & island of adventure. If you don’t fancy walking, the buses are very reliable & frequent. All in all we had a great stay & would stay again if we ever return. One word of warning, the Starbucks on site gets very busy in the mornings so if you need to be out early, either give yourself time to get a coffee or go elsewhere

Ala Young

This is a fun and unique hotel! I had a quick and informative check in and we immediately went to the pools - the lazy river was great and my 2.5 year old loved it. We ordered a pack and play to the room and unfortunately our door was left open by whoever dropped it off while we were out. Our door didn't "auto shut" so I'm not sure if just our room was like that, or all the rooms have that - just beware. Good dinner and breakfast options on property. It looks like overall the place could use a little touch up - appears to be slightly run down in some areas.

Michelle Gonzalez

I’m very disappointed in cabana Bay. I have stayed here in the past many times. This was our worst visit. We encountered numerous issues. The first room I booked as adjacent with mobility accommodation as we have people who have mobility issues. That accommodation was not met. We were put in an interior which they considered an upgrade and required an additional $240. We struggled to utilize the hallways as they were cluttered with garbage, the cleaning carts and other mobility scooters. The resort was unruly, reeked of marijuana, and there were children roaming the hallways at 11p, cursing and running through the hallways. When we requested a room change that was done and we changed rooms at 11:30p with two children with disabilities. The process was demoralizing and exhausting. As we attempted to go from one side of the resort to the other food items that we had purchased fell off the trolley effectively ruining food items we had purchased. The new room had no hot water. The microwave is broken and the sinks are putting out trickles of water. The water in the sink was not lowering. We paid over $3000 for two rooms for 4 nights and it was a terrible experience. We are requesting a refund and to leave and being told we cannot get a refund. As we are walking we almost walked into a pile of diarrhea on the walking path. Cabana is disgusting. I’d rather take the drive in from our home 45 mins away to the parks. this was supposed to be a convenience that has become terribly inconvenient.