Blue Tree Resort

Arthur Xu

My wife and I booked this hotel for 7 nights, and we were extremely disappointed by both the inaccurate information listed on Google Maps and the attitude of the staff, especially the front desk manager. We chose this hotel specifically because their Google Maps listing clearly stated that pets are allowed. We traveled all the way from Canada and arrived around 4 PM, only to be told at check-in that pets are not allowed. This was a huge shock and inconvenience for us. What made the situation even worse was how the staff handled it: 1. The front desk receptionist told us that Google Maps is a “third-party platform” and that they are not responsible for the information listed there. As a business owner myself, I know this is simply not true. Every business manages its own profile and listings on Google Maps — it’s not something Google posts on their behalf. Her response was misleading and dishonest, which made us even more upset. 2. The front desk manager, Sean, shocked us even more. He admitted that the incorrect pet policy was posted by their management team, but he still refused to take any responsibility. He claimed it had “nothing to do with him” — which is absurd, considering he is a manager and represents the company as a whole. Even more frustrating, Sean never apologized for the mistake until I directly asked him why he hadn’t. His eventual apology felt reluctant and insincere. We completely understand that mistakes can happen — even something as serious as a misleading listing. What we cannot accept is the way we were treated. Instead of trying to resolve the issue, the staff acted like we were a problem to get rid of. We felt like we were in a courtroom, defending ourselves, rather than being treated like valued guests. This experience was incredibly disappointing and frustrating. We strongly urge the hotel to review how they handle customer concerns, and to take responsibility for the information they publish publicly. We hope no other guests have to go through the same unpleasant experience.

Aneley

Rooms were very clean, no complaints about cleanliness at all. The furniture was a bit outdated and the TVs were extremely small — more like computer monitor size. However, the kitchen was fully stocked with utensils, pots, pans, dishes, and everything we needed. Washer and dryer were also clean and worked well. We didn’t need any room service during our stay. The location was great — Walgreens, Dollar Tree, a restaurant, and Wawa were all right next door. Disney parks were just minutes away. It was a very family-friendly and budget-friendly place. I really enjoyed our stay and will definitely be staying here again!

gabby quinn

Me and my family stayed here in 2024 and again in April this year. The staff was amazing getting us the perfect room and the location is amazing with shops nearby. It’s very easy to navigate around as it all has signs and the choice of pools + activities are incredible hoping to stay here again next year !!

Malice

This was a really great place to stay. Staff was amazing the whole time. Checked in and took my belongings up with a cart, didn't even realize they had luggage carts. The unit itself was nice. I just wish it had a little more space for the living room and kitchen area. The bed was nice and large. I had the ac on the whole time, but the vent to the room isn't the best so it was hot sometimes even with the ac on 67. Some ceiling fans would be a nice addition to the room. The kitchen had everything except a pizza pan and pizza cutter. I also wish there were 2 more Tupperware containers, but we made do. We played bingo one of the days, and rented movies on a rainy day. Swam a few times in the pool closest to our building. We played mini golf the day we checked in with some friends. It was a lot of fun. We went to watch Frozen on one of the movie nights also. The only issue I had was the first night, people were blaring music next door while my daughter was trying to sleep, so security took care of it finally. I was able to order shampoo and conditioner and more towels easily. One of the days, I left my car lights on and my battery died, I was lucky enough that security was able to jump me and it was fine after that. I would definitely stay here again in the future.

Alyssa McCormic

I was a little nervous about the rooms after reading some of the reviews but we were pleasantly surprised. It was very clean, well furnished, comfortable, and functional. The linens were nice and beds were comfy (good sleep is a must have for vacation). We did see ONE roach during our stay and smelled some must when we first walked in but it’s Florida and to be expected. Definitely would stay here again!