Rosen Inn International

Chloe Taylor

If I could give no stars I would! This place was horrible to stay in. It was noisy, dirty, unkempt, unprofessional and germ ridden. Despite asking 5 times for our beds to be changed during our 2-week holiday, they didn't change them once! I had to go to a maid's kart and change them myself. We didn't have our room cleaned at all, despite asking for this due to my husband being poorly. The floor hasn't been hoovered before we arrived as we found other people's toenails by the side of our bed!! The amount of dust, dirt and soap scum on all surfaces was shocking. One hot day we went down to the pool to realise it was 'closed for maintenance'. I asked reception if there was an alternative to which he replied 'use the hotel down the street' a 10-minute drive away with no offer of paying for our transport. This happened 6 times during our 14-night visit!!! I reported all this to the hotel reception, numerous times. They weren't interested and literally shrugged their shoulders. When I asked for a manager, she was 'busy'. Very convenient! I searched for another hotel to stay in but as you can imagine, the prices were astronomical and having already paid a pretty penny for this holiday I was reluctant. We made the best of a bad hotel room, but I'd hate for anyone else to make the mistake we did! We are a young married couple with no children; thank goodness we only had ourselves to please. It was no place for children. We had a few Uber drivers pick us up and ask if we liked the hotel as they'd heard very bad things about it, that’s very telling isn’t it! The only good thing about this hotel was the location, its close to Universal Studios!

Lydia

This was one of the worst hotel experiences I have ever had. The hotel was extremely unclean, and every corridor smelled heavily of weed from morning until night. It felt more like a run-down hostel than a proper hotel. The room itself was in terrible condition. There was visible mould in the room, the air conditioning barely worked, and the whole place felt damp, dirty, and unhealthy. The smell in the room was awful, and it was not somewhere you could comfortably relax or sleep. The atmosphere around the hotel was very uncomfortable. People in the lifts and hallways were staring us up and down, which made us feel uneasy, especially as two females travelling alone. The staff were also very rude and dismissive whenever we raised concerns. We also had to pay an extra $10 a day for parking, which was disappointing considering the poor quality and condition of the hotel. We paid for bed and breakfast, yet when we went for breakfast we were told we could only have toast and coffee, which was ridiculous considering what we had paid for. The condition of the hotel became so bad that we ended up leaving and booking another hotel because we did not feel comfortable or safe staying there any longer. No guest should have to pay twice for accommodation because a hotel is not fit to stay in. I would strongly advise families, women travelling alone, or anyone expecting a clean and safe hotel to avoid this place completely. I definitely would not bring children here, as the environment did not feel safe, clean, or appropriate for kids

Ber

As a regular visitor, myself and my daughter spent plenty of holidays at this hotel. Amazing value! Yes, it’s basic but has all the amenities needed to enjoy your stay. Beds are super comfortable and spotless which is a big thing for me!! The gardens and 2 pool areas are very well kept. Lovely bar on site too with a great happy hour and the bar food is gorgeous. Didn’t try the on-site restaurant, but very handy for breakfast and dinner. Staff are excellent. The cleaners especially who are so nice and chatty. We got to know some of them really well because of our regular visits and they all spoke highly of the Rosen and took pride in their job! PS. If you’re stuck for extra towels or toilet paper. Just ask them, there always around with their trolleys.. Location is excellent, plenty of bars & restaurants in walking distance and access to public transport right outside.. super Walmart 5 mins drive away,$6 in a cab. Kids will also love it here with the great pools that open late and there’s a playground also. Arcade games too… lovely family feel… Can’t wait to return in 3 weeks, our second home ❤️

Karen Brown

We stay here 3 times per year and love it. Rooms are great, very comfortable. All staff are very friendly, including the pool towel guys, cleaners, security guys. Great location. It's a shame the buffet restaurant has now closed on an evening.

Marisa Dougherty

I had such a wonderful experience with the gals at the front desk. They let us keep our luggage in the storage and get into it whenever we needed in between going to and from before we could check in. They did let us check in early as well. Great rooms, quiet, smelled good, easy access. If we ever return to Orlando, I will be booking this hotel again.