CoCo Key Hotel & Water Resort

susan ofiesh

If you are looking for a Great Wolf Lodge Experience...THIS IS NOT IT!!! I give 1000% to my jobs, and so when I spend my income, I want value. Over 450 for two nights, breakfast, and water park for 4, only had 3, but had to pay for 4, waste of money!!! Rooms were outdated. bathrooms were small. Stay in the tower, not the pool view - will pay more. AC needed to be fixed, and the staff was very responsive. breakfast - first morning... we there at opening, food was cold had to use microwave to heat up. Again- staff was responsive and offered a refund. BUT manager failed to give refund. On the day I checked out, I had to go and talk to another manager for a refund. I could have stayed at the Holiday Inn Express and paid half and received the same breakfast. Water Park....don't get me started. There were not enough tubes for everyone, and I had to wait till people were finished. Slides were typical of a city water park. which, in reality, is what this is. Just your average run of the mill water park.....resort is a very big stretch! No need to spend more than one day at this park. Hot tub was great! The water was hot. This experience was 2.5 stars at a 5 star rate. Will not be back.

justin olson

We loved the price of this hotel especially with what it had to offer! The water park that’s included in your stay is amazing for all ages! It’s safe, clean, big, and it has areas for not only older kids but younger kids as well which I appreciated because I have 3 young kids. They let us have access to the water park before we got our room so that our kids had something to do before we were able to check in. Everyone who works there is really nice and helpful. It’s not far from the airport so it’s nice if you have to fly out the next day, we had an early flight so having a hotel that was close but also had something fun for our kids to do was essential. The rooms are big and spacious and fit our whole family of 5 easily in 1 room with 2 queen beds. I honestly wish I could give this hotel a 10 star review. If you are looking for a clean, nice hotel with a VERY nice water park for a good price this is the one you should book.

Cj Fitz

Being generous with the rating. Staff are some friendly and others extremely rude and very disrespectful!!!!. The rules aren't enforcement at all. Don't drink the tap water, not good. The front desk couldn't find me at all until I showed them my confirmation #. Once the room is reserved, there's no trying to modify it. If your going to try to do any activities such as the arcade do it towards the day not night time. The pool, same thing. There is absolutely NO SUPERVISION. The water is very hot in the room sink and can REALLY HURT A CHILD!!! THE STAFF DONT CARE. the room has no closet, no pen, pad the room, very low ceilings, if I wasn't on a certain budget I would of went to a different hotel. There is no way this is remotely a 3 star or higher resort. The buffet food isn't fully cooked. The waffle machines were very hot and a little girl got burned on one of them. There should be a sign for age restriction, and better monitor of area. The beds in the room were not comfortable. One of the beds sounded broken. The clock in the room is broken. The ice machine was done, had to go buy ice. Before booking here, LOOK ELSEWHERE !!!!! This place needs to stop hiring teens. And the rest of the staff needs a BIG ATTITUDE ADJUSTMENT!!!!!

Caitlin Haines

This resort was amazing. I had a 2 night stay & wish it was longer. From glow foam parties, to hula dancers, to Polynesian fire shows. They put in a lot of effort on the entertainment aspect. I wish they had complimentary breakfast for the price of this resort but it’s alright. Rooms were very updated at least the one I was staying in. The beds however is where they lost a star for me. They are so hard almost like a cardboard box. My neck and back were so stiff every morning. I couldn’t imagine resting in their double bed for a week with that kind of firmness…but overall amazing time!!!! 10/10 recommend hanging with your family here.

Gabriela Mesa

This is the email they send you. Hello! Thank you for choosing to stay with us at Coco Key Hotel & Water Resort. We are excited to welcome you. We are first come first serve for early check-ins. While we cannot guarantee an early check-in, we will do our best to accommodate your request based on availability. Please note that there may be an additional charge of $50 for an early check-in depending on the time that you get to the hotel. If you have any questions or concerns, please do not hesitate to contact us. We will do our best to assist you in making your stay as comfortable and enjoyable as possible. Thank you for choosing to stay with us at Coco Key. We look forward to hosting you soon. Best regards, Coco Key Resort Team I arrived at 12pm you better believe I had to pay $50, even though a room was ready and available when I checked in but early check in makes you pay $50. The water park is ok, the indoor smell is horrible of the room. Smells moldy. Anyhow still sour about the $50 early check in