CoCo Key Hotel & Water Resort

Yenny Passanante

Mixed Experience – Good Water Park, But very Disappointing Hotel Stay If we had only come for the water park, this review would be much more positive. The park itself is nicely designed, and we really appreciated that a generous portion of it is under a covered area—great for Florida weather. However, we chose to stay at the hotel as well, and unfortunately, that decision negatively impacted our overall experience. The room was very clean, but it had a strong and unpleasant odor, similar to a sulfur or “fart” smell. The mattress was clearly old and uncomfortable—every move caused loud creaking, and when my husband shifted, the bed dipped so much it pulled me down too. The pillows were thin, hard, and provided no support. I woke up with neck and back pain from how uncomfortable everything was. To make things worse, we were woken up at 12:30 a.m. by two staff members having a very loud conversation right outside our room. I called guest services for assistance, but no one answered, which was concerning—what if it had been an emergency? I ended up opening the door and politely letting them know I could hear them. One of them did apologize, and they left, but by then, the night was already ruined. Another frustrating detail: the water park doesn’t open until the same time you’re required to check out, which is incoherent. If guests are paying to stay in the hotel for the purpose of enjoying the park, early access should be offered. The silver lining was that I called to express my concerns in the morning, and the person I spoke with was very understanding. She granted us a late checkout so we could still enjoy the park for a little while, which I really appreciated. Aside from the two staff members who disrupted the night and whoever failed to answer the phone, the rest of the staff was excellent. The lifeguards were focused and took their responsibilities seriously. Sandra, who works in breakfast and maintenance, was kind and attentive, and the front desk associate who assisted with the late checkout was professional and empathetic. This place has so much potential. The water park is fun and well laid out, and the hotel has a smart structure—but updates are urgently needed. The beds, mattresses, and pillows should be replaced, and the pool surfaces are rough and could use refinishing. We won’t return to the hotel, but we might visit the water park again. With a few key improvements, this could be a fantastic destination.

Jessica Anderson

The staff at the hotel were all very friendly and welcoming, and our kids truly had a great time during our stay. However, I did want to share some concerns regarding the condition of our room. We booked a King room with a pull-out sofa to accommodate four guests. Unfortunately, the pull-out bed was extremely small—barely enough space for our two children. When my daughter laid on it, she began to sink through the frame, which turned out to be rusted and unstable. The mattress also had visible black mold on the underside, which was alarming. I brought this to the front desk’s attention, and to their credit, someone promptly came to replace a few of the springs and provided a new mattress. While we appreciated their quick response, the overall condition of the bed frame remained a serious safety concern due to the extensive rust. Additionally, the bathtub wouldn’t drain properly. Maintenance did come by, but the solution was to simply remove the stopper, which meant we could no longer give the kids a bath—only showers. The front desk associate mentioned he would escalate the issue to management to make it right, but we never heard anything back. While the staff’s kindness was a highlight of our visit, we were disappointed by the room’s condition and lack of follow-up, especially when traveling with children.

Misbel Fernandez

Excellent hotel. Excellent cleanliness and friendly service from the entire staff. Perfect for the little ones in the house. It has everything you need, from activities for the kids to everything adults need to feel more than comfortable. The rooms are super comfortable and have everything you need. Great location. My daughter had a fantastic birthday. They were always congratulating her and giving her little details to make her day special. I recommend it 110%. We will definitely return. Thanks to the entire Coco Key team.

Pam Jennelle

Great service at an older hotel with enclosed water park. We have stayed here with our Girl Scout troop twice. Super fun and secure for the girls. Staff was extremely helpful and cheerful this year...management must be doing something right. Lifeguards were friendly this year, big improvement from last year. I do not like I Drive, but it was easy to get into the resort and easy to get out. Hope to come back next year!

Carrie Hayes

I love this place. We had the most wonderful time celebrating my daughter’s birthday. The water park was clean, fun, not crowded. We got a great deal on a cabana which was great because it was very hot and sunny. The room was great. Clean and comfortable. The free breakfast was a nice touch. I recommend buying the refillable drink cups. I also recommend the dessert place across from the Starbucks. It has shaved ice, soft serve and even a Dubai chocolate concoction.