CoCo Key Hotel & Water Resort

Richard Lorde

Stayed here with my wife and kids this week and found the reviews to be helpful while shopping around so I figured I would leave my own now that we're home. We stayed in building 6, room 206. The rooms are decently sized but there was an unbelievably high level of moisture in our room. My kids colouring sheets remained damp the entire week, as well as some of our clothes. "Daily housekeeping service" was nonexistent. Our garbages remained full the entire week. While we requested to not be disturbed on the 2nd day of our stay, nothing was done day 3 and when my wife spoke to the front desk tho clarify the daily light housekeeping vs full service, we still had to go down to request towels (twice) after the call. Although there was a language barrier between us and the housekeeping staff (Spanish) they were all still very sweet and helpful, but regardless, we still didn't get the full service as requested that day. We intentionally planned a day outside of the resort but came back to a still uncleaned room. It seems like they've done a good job on the partial renovations to the rooms outside of building 6 and the lobby, but could certainly benefit from a full renovation. The location is perfect and they offer great amenities for the kids (seriously, kids will love it) so why not spend a little more time and money making it something guests want to continue to come back to. Overall- just OK. 3/5 stars

Kimberley Mcpherson

We have stayed here for the past 16 nights and have found it to be a perfect family hotel. The pool is warm and open late for the kids to enjoy after a long day at the parks. The hotel is in the most perfect location for both universal and Disney. The staff were friendly especially Steven who was very accommodating and great with the kids. The only issue we had was the beds were not changed during our stay, even after using the text service to request fresh sheets. Towels were changed daily and the room was very clean just no fresh bedding. We would come back here.

Tearison Parker

We’ve been having an absolute blast at this resort! 🌴 The amenities, atmosphere, and activities have all been wonderful, and the staff has been super friendly. We stayed two nights in the hotel — while the overall experience was great, the room itself could use some updates. The floor has several dents and scratches, the toilet seat stays wet and runs nonstop, there aren’t any ceiling lights (just lamps), and the bathroom sink design makes it tricky to wash your hands comfortably. Overall, we loved our stay but hope to see some improvements to the rooms in the future!

Mary Doyle

Stayed here for two weeks and thought it was just brilliant. Great family place with the swimming park and amusements onsite also starbucks bar and restraunt too. Staff all very friendly and our room was just what we needed, microwave kettle and fridge. Thanks to Marierin & Ana Maria our room was cleaned perfectly too x Free itrolley day tickets to any of our shopping destinations or just up and down International drive and free bus to the Universal Parks, Epic, was a nice touch. Will definately be coming back.

Danielle Marsh

This is not the place to go if you want a five star experience. However if you are looking for a fun, less crowded water park for the kids I would recommend it. We’ve gone twice- once was a day trip since we’re semi local and once we stayed over for two nights on a short spring break trip. Both times our son loved the water park, the staff was very nice and while the room was dated and not the nicest, it was clean and we slept fine. There’s just enough to do that my son kept busy on the slides and we were also able to relax and sun. We have stayed in all sorts of hotels and Airbnbs and we’d stay here again as a quick staycation and the drinks are strong. You can also bring your own cooler and food and they don’t mind which was a plus bc the little restaurant is really bad lol.