DoubleTree by Hilton Hotel at the Entrance to Universal Orlando

Deann Oneal

The experience was the worst experience I have ever had. I was at an event at this location. The hotel lied upon us checking in, the security was helping the event security do things that they were not allowed to do. The hotel was not stopping them at this point. We checked out early they charged us for the entire stay. They have took charges off our card and then put them back on but charged us double the charges! When we call they are rude or they hang up on us! Do not deal with this hotel if they do business with anyone that will have issues with their event and then won't take credit for what was done. They will do anything to get your money! Horrible experience and will be seeking legal help for what all happened !

Arika Baker

This exquisite property was the chosen destination for one night of our recent excursion. We secured two accommodations: a king-sized room and a double queen-sized room. Upon our early arrival, we were promptly granted access to our double queen room. A dedicated staff member named Carlos assisted us with our luggage, attended to our check-in process, and carried our belongings up the stairs to our room. His attentiveness extended beyond our immediate needs, as he provided us with comprehensive information about the property and offered valuable recommendations. To our delight, our king-sized room was unexpectedly upgraded to a spacious corner suite at no additional cost. The property’s culinary offerings were exceptional, particularly the restaurant and the on-site pool. The breakfast buffet was a culinary delight.

Tom Dayton

We booked a 2 nights for our 26th anniversary celebration and added a couple of room upgrades to a park-view corner room. When we arrived, the front desk clerk who checked us in confirmed it had a Universal park view. When we got to the room, all we could see was I-4. We contacted guest services, the front desk, and Hilton honors support, and got the major blow off. Manalthana at the front desk just abandoned us. I’ve never had such poor service from a hotel staff. I spent 2 hours trying to resolve it, chatting and calling. Hilton support told me to call the manager in the morning. Nothing would get fixed until the next day. That room was awful and you couldn’t pay me to stay there again. It was musty and the ac didn’t work well. After getting ignored and lied by the about the room I didn’t sleep at all that night. It was the worst ending to all of our 26 anniversaries. We wished we stayed home. The next day, I talked to Liz in the morning. She moved us to the Universal park view room we expected in the first place later that afternoon, and the room had good ac. Day 1 was a 0, Day 2 was a 5, so 2.5 average. Sadly, the horrible guest customer service from the first night will rule the memorable experience. The staff can make or break the guest experience. See pics of non-responsive chat, Day 1 view (not the park view I paid for).

Sara Hoyt

This is my second time staying at this Hilton. I really love how convenient it is being close enough to walk to the entrance of Universal. Unfortunately, this will more and likely be my last time staying at this location. The rooms and hotel are very outdated and looked clean enough to pass as a hotel room, but seemed like it was never fully deep cleaned. We found a cockroach crawling on the wall next to the bed. Some of the elevator buttons were missing. And lastly, the parking prices are crazy. I don't understand paying $33 a night if we are paying guests staying at the hotel. It makes no sense. $33 is also very very steep for a hotel that needs updating. Overall, I think this hotel has potential, especially being across the street from Universal, but it needs a major overhaul in regards to updating the rooms, cleaning, staffing, and either including parking for at least one vehicle per room or including it in the price of the room.

Melissa Jackson

We stayed from 7/27-7/30 and were there for our wedding anniversary and my birthday. I’d give a 5 star overall except our shower was messed up. Either really hot with great water pressure or very cold and low water pressure. I informed my concierge and someone was supposed to go up and look/fix the issue. We were at Epic Universe all day, extremely hot and we’re able to take a relaxing shower at the end of our day. Nothing was ever done about the issue. It was super annoying to stand out of the hot water trying to turn the handle only to have it turn ice cold again. However they have a free shuttle to Universal theme parks and that was super convenient.