Avanti Palms Resort and Conference Centre

Jannatul Muniya

We stayed at this hotel from December 25–30, and it was a very disappointing experience. We had to change rooms three separate times due to multiple issues. In some rooms, the lights did not work properly, and the window blinds were only partially installed. Housekeeping did not come as expected. Towels and bedsheets were dirty and had visible stains, the floors were dusty, and there were strands of hair on the bed. There was also no water provided in the room. I also informed the front desk in person that my telephone did not work. In 5 days it did not get resolved. The handle on my room door was also shaky. I expect better from Wyndham hotels. I wanted to speak to Mr. Merchant who is the manager of this property but did not get a chance to. We had two queen beds in the room but the pillows seemed to be old and uncomfortable to sleep on. There was also hair on one of the beds in the room. I have stayed at other hotels in Orlando and had much better experiences. We spent a lot of time and money on this trip, and because of the conditions, we were extremely uncomfortable and very disappointed. This stay did not meet basic hotel standards.

J henson

I’ve stayed in a lot of beach hotels over the years from Delaware to Florida and this was the worse. Rooms location was right next to I-4 so highway traffic noise was day & night only being blocked by the grinding noise the a/c unit made when it came on. The tv only received 2 channels that you could watch because the rest did not have a good satellite single. The rooms condition was poor, rust and mildew on door frames & surfaces, paint peeling and chipping away, air vents were dirty. Room cleanliness was also poor, when entering 3 things stood out 1 open soap on the tub, 2 towel on the floor & 3 ( remember men lift the toilet seat) under the toilet seat was disgusting. We found after 2 nights that there was mold on our mattress cover. When we asked for a new cover & sheets we was asked ( by what we think was the cleaning staff manager) was it our day for service? After explaining again there was mold on the bed the cleaning staff brought new bedding. The pool bar was ok when it was open, the dining area had ok food but you will wait because it’s also a Starbucks and only one person works that side and the register. Laundry room was dirty. We did our own cleaning because we had our pets and made the best of it because of the holidays. I would not recommend staying here but if you do, check the room and bring your own cleaning supplies, if you need some there is a Walgreens down the street or Target will deliver there.

Lakresha Beale

I checked in on January 1 and am scheduled to check out on January 7. I am currently staying at the Wyndham Avanti with my son while visiting Universal Studios for his birthday. For the first several days, the stay was uneventful. On January 4, security knocked on our door stating that a neighboring guest reported hearing our television. We immediately complied and lowered the volume. The following evening, after returning to our room around 10:30 PM, we watched television at a low and reasonable volume. Around 12:00 AM, the neighboring guest knocked on our door and stated that the TV was too loud and that quiet hours were in effect. The interaction was uncomfortable but non-confrontational on my part. After this encounter, I contacted the front desk to report the situation and request assistance. The same security guard from the prior evening responded and assumed we were at fault, despite the fact that I was the reporting guest. No objective assessment was conducted, and the neighboring guest was not addressed at that time. When I went to the front desk in person, the neighboring guest made false statements, claiming that I was aggressive, “not nice,” and that I wanted to fight him. These statements were completely untrue. I did not threaten, raise my voice, or behave aggressively at any point. Despite this, security did not correct the narrative or intervene to clarify events, which left me feeling unfairly labeled and treated. Apparently, this other gas has been staying at the hotel for multiple months (He said for work). And it’s known to the entire staff by name Which gave me the impression that he felt like he owned the place. As a business owner, I understand accommodating all your guest but what Do not appreciate were the blade and micro aggression from security and the dismissive nature of my concern for my By the hotel. As a result of how the situation was handled, I felt discriminated against and unsupported as a guest seeking assistance. I would like to acknowledge Nikki at the front desk, who was professional and courteous, though her efforts were not matched by security’s handling of the situation. I am sharing this review to document the events accurately and to encourage management to review how guest disputes are handled, how assumptions of fault are avoided, and how staff ensure all guests are treated fairly and respectfully. This experience occurred during the final days of an otherwise acceptable stay and significantly impacted my overall impression of the property. As a Wyndham rewards member I’ve stayed across the world. I’ve never been so appalled at a behavior of another guest

NY Law

So this one is on International drive, there’s another one with a similar name! The other is way better obviously. The other has free breakfast, this one does not. This is just not great, little run down and it’s not really what I expected to be honest. The other one room’s floor is carpeted in the pictures, this one has those cheap vinyl plastic floors. That’s how you can tell the difference. We quickly booked off Expedia and I definitely should have looked more closely at the address and details; it’s not bad but it’s not great either. I also really dislike their stucco (?) style wall and ceiling all around, maybe it’s a Florida thing. Lobby’s nice! Edit: the lady that says they clean the rooms everyday is lying or wrong. You need to call them or let them know 24 hrs in advance if you want the room cleaned. They don’t; we’ve been here now 3 days and the room has not been cleaned once. No biggie; but yeah if you request for a cleaning, I think it’s extra charge or something. Edit: okay they finally came on Friday, in the morning I guess after our fourth night. The bathroom was starting to stink lol

Simone Goodgame

Me and my mother booked this hotel for a weekend trip. This hotel was awful! I have never experienced such a horrible room. The furniture and the appliances in the room were old and dirty. The tub in our room felt like you were standing on a bubble. The floor of the tub was not flat. The walls of the room were dirty and discolored. The door of the bathroom was ripped up and paint was peeling off. The bed was extremely uncomfortable. The beds were very hard and the sheets felt rough. The rooms did not have any sound barrier. We heard a couple screaming and slamming doors repetitively. You can hear loud music blasting from outside and smell marijuana throughout the hallways. All the sounds and smells made it impossible to stay and sleep. Me and my mother spent approximately 2 hours in our room before we left at 12:55 am to go home. The hotel staff was informed of all the issues and only said we are sorry and admitted to the tub in the room being broken and in need of repair. The hotel felt like an old motel and the quality was extremely poor. I would not recommend to stay here. I have stayed at many hotels in Orlando and never had such an experience.