Sol House The Studio – Calvia Beach

Alexandra Ghita

I am extremely disappointed with my experience at this hotel. What was supposed to be a relaxing holiday turned into a nightmare due to the food and the way the hotel is managed. The food is recycled from previous meals — what is not eaten at dinner is cut up and served again the next day in a different form. For example, leftover ham from dinner ends up in the morning omelette, and the same happens with vegetables. The quality is poor, and after eating breakfast and dinner at the hotel, I became seriously ill. I suffered from severe food poisoning: fever, nausea, constant vomiting, body pain, and headaches. I was confined to my room for days. When my husband asked reception to call an ambulance because it was an emergency, the staff refused to help, laughed at us, and told him to “go away” because they had already called and had no answer. It took more than an hour for the ambulance to arrive. I ended up at a private hospital where I was charged over €2,000 for treatment, tests, and medication. The doctors confirmed it was a food-related virus and prescribed medication and a special diet for a month. Considering we paid around £3,000 for hotel and flights, I now have to eat outside restaurants just to avoid getting sick again. Other serious issues: • Unprofessional staff: incapable of handling emergencies, rude and dismissive. • Noise: the hotel is very loud at night. People run around the corridors screaming, and reception does nothing even when you call to complain. • False advertising: there are no live music events, no DJs, nothing like what is promoted online. It’s more than 1 minute to the beach. • The “Stay in One, Play in All” feature is misleading. The only access you actually get is to Breeza Beach Club pool and a few sunbeds. For the rest, you are charged £40 extra per seat, with no reimbursement. Overall, this hotel ruined my holiday. Unsafe food, unprofessional staff, false advertising, and a very noisy environment. I do not recommend this place to anyone. Please book somewhere else.

Serxhio Jahja

This is by far the worst hotel I’ve ever stayed in. My wife and I booked a 2-week holiday (13th–27th August) at Sol House to celebrate our anniversary, spending almost £3,000 just for flights and half board accommodation. I deeply regret choosing this place. First of all, the advertising is completely misleading. Online it says there are DJs, live music, and events – but there was nothing. False promises and false advertising from the start. But what made this holiday truly awful was how badly the hotel handled a medical emergency. My wife fell seriously ill just a few days into the trip. She couldn’t keep any food down, was vomiting constantly, had severe headaches, and body pain. She was confined to the room for days, drinking only water. When I ran to the reception in panic asking for help and an ambulance, the receptionist completely ignored me while casually dealing with other check-ins. I was desperate and scared, and only after I broke down crying did they finally call. The ambulance arrived over an hour later. To make things worse, the staff told me that they had “called the hospital but no one answered.” This is completely unacceptable. We ended up at a private hospital – without being asked if we agreed or if we could afford it – and after hours there, the doctors said she had a food-borne virus. She was put on a strict 30-day diet and given medication. The hospital bill was over €2,000 on top of what we had already paid for the holiday. This hotel not only ruined what should have been a special anniversary trip, but also left us with a massive unexpected cost and no support. The staff showed no compassion, no urgency, and no professionalism in a situation where my wife’s health was at risk. I strongly advise anyone considering this hotel: do not book here. False advertising, careless staff, and the worst holiday experience we’ve ever had.

Pandi Shehu

The most disgusting place I ever visited. Poor service, noisy hotel, food is a jock , poor room service my balcony haven’t been cleaned from 10 days now , the only room service you get is the floor mopped and the bed fixed …. I do work as a chef my self and I know nothing is not going to the bin but only when a food is still good to eat . they’re using the same food for 4-5 days. Absolutely a jock… If you looking for someone to ruin your holiday just book this hotel. 10000000% Not recommend Is my first time I visited spain, an i will again its a beautiful place don’t hesitate to visit spain but not to this hotel absolutely a jock…..

Sockpuppy

The hotel is decent enough but the rooms show signs of obvious wear and tear. Cleanliness is good but we had to specifically ask in reception for them to vaccum the floor which is a little silly since it is a hotel situated almost on the beach. By day four, the floor was quite sandy. Fridge and AC in the room are a big plus. We were upgraded to a seaside room with a small balcony for 30 euros for the duration of our stay as we arrived just outside of the main season. It has a decent view of the beach and the sea. Staff are nice and friendly. They have beach towels free of charge in reception. The biggest drawback of this hotel are the clientele. They are mostly British people aged 18-25 who are very loud. Combine this with the thin walls and doors of the hotel and you can hear everything from their obnoxious drunken screaming to their slamming of doors and running down the hallway. Earplugs are a must if you're a light sleeper. They're really only active between 1600-0400, lounging by the pool during the daylight hours. You'll see some of them at breakfast but the hotel is mostly quiet between 0800-1500.

lewis mccallum

Room/facilities are fine, location great, however there is a serious lack of hotel security, every morning from 3am - 7.30am the hotel is like a zoo, filled with barbaric animals who have been brought up with 0 respect or consideration for other people.There is a severe lack of willingness from staff to deal with this issue, people who are not guests lingering in corridors having parties and using megaphones. Reception tell you to phone down if you have any issues, only for them to not answer your call or put you straight on hold if and when they do answer, essentially ignoring you until you have to physically go down and see them and even at that point the matter doesn’t get resolved. Had to deal with these children ourselves on multiple occasions. You can barely call this a hotel, you may as well put a mattress on the strip and stay there for a week. Will never be staying here again as this was such a terrible experience. If you want to get 2 hours sleep a night at best then this is the hotel for you, otherwise I would seriously consider your options. As for what you can do to improve this situation it’s quite simple, go and warn this minority that if it continues the will be evicted from the hotel, at the very least you can make sure that it is only the guests that are in the hotel not random people who only want to disturb your paying guests. Very very poor.