Bahia Del Sol

Charles P

If it weren’t for Sarah, the entertainment manager, we would have left on the first day. The rest of the experience was extremely poor and disappointing for a supposed 4-star hotel. (At best a 2 or low 3 star hotel.) We were placed in Bahia Chico, the old part of the hotel — inaccessible and far from reception. The lift was broken (we weren't informed), and due to mobility issues, we couldn’t reach the room. Reception told us to wait for the lift repair in the bar. Two hours later, we found out the lift was fixed — but no one told us. The room was terrible: no air con, broken ceiling fan, balcony doors didn’t lock, and it smelled musty. After another long discussion — again with Sarah’s help — we were promised a new room the next morning. The next day, reception said there were no rooms available (again). Then 30 minutes later, after "tracking down" the manager, they suddenly found us two options. Odd, since the night before we were told there was nothing for 2 days. Replacement room had issues too: shower flooded the bathroom, air con didn’t work properly, visible damp, balcony doors didn’t lock, and bare wires were exposed. The all-inclusive package is inconsistent. Sometimes drinks were included, sometimes not. Only 2 drinks per visit allowed (even for groups). Slow service, small cups, and inconsistent policies made the experience frustrating. Bar manager was not helpful. Rooftop bar not included in the package and shut down unexpectedly at 9:50 PM with no notice. The restaurant felt like a school canteen — overcrowded, noisy, and stressful. Food was basic at best. Definitely not 4-star quality. We sent 8 emails before arrival regarding room requests — none were answered, even though read receipts confirmed they were seen. Again, Sarah was the only person who cared and went out of her way to help us. She’s a credit to the hotel, but she’s working with very little support. This hotel has potential, but right now it is badly managed, inconsistent, and not equipped to offer a relaxing holiday.

Noa Givati

Stayed there for a few nights and booked a room through a third party. The room was tiny, to the point that we had to ask housekeeping to move the bed so the mini fridge could actually open. The bathroom door didn't close all the way. When we asked the room to be cleaned, they literally just flipped the pillows upside down instead of changing the sheets. We went to the pool one evening, and it looks like there is mold on the ceiling. Even if not, there was definitely a giant cockroach, and the Jacuzzi does't even work. The buffet was fine for breakfast, but dinner was bad. One day, I only ate potatoes for dinner. Also, water is not included with dinner, so we had to pay for a bottle, which, for some reason, took 10 minutes to charge to our room. The parking situation is horrible, almost impossible to get parking because there is definitely not enough space for all the guests, and it is also about a 15-minute walk up severely steep, damaged "stairs" to get to the lot. The location isn't great but not terrible, about a 10-minute walk from the beach. There are a ton of other hotels right next to it, I recommend booking one of them instead of this one.

Ge e

The experience was not good since the beginning... Nobody ever replied to my messages on booking. When we arrived we have been told that the hotel is overbooked and we have to stay in another hotel for the first night. Taxi driver told us that it is usual on this hotel. Next day we got upgrade of the room which was nice (only reason for 2*). But we paid doubled the city tax and nobody was able to explain why... The room was clean in the beginning but the cleaning service was really poor. Dining room was always super busy and the stuff was not enough to keep it clean. Dirty plates and tables. Food was ok, but not having even water included in dinner is ridiculous for 4* hotel... Another story is the pool and in general the wellness area... Pool did seem very sanitary, whirlpool was empty and sauna never reached more then 40°C. We were dissapointed so we visited it only once. In general the hotel is full of old Germans. I would definitely not choose this hotel again.

Fran

The staff were lovely and attentive to all Our needs. Rooms were spacious and cleaned regularly. The breakfast was amazing. Recommend going to the sky bar on level 6 the views were amazing.

Barry Carr

This hotel is awful for British people.. staff are rude and aggressive and is for mainly German guests…. One older German guest screamed and shouted at the children by the pool having fun and the staff did nothing to stop her leaving it to family of agrgrevved children to deal with it although hotel is extremely clean its is very very basic and has no facilities that are to the standard it claims on the website Staff in restaurants are over zealous and rude and only really look after German guests English speakers are ignored will I travel all over and never have a problem like this. do Not stay here if from uk. Food is mediocre and to German taste not British pallet … avoid avoid avoid.