Palmanova Suites by TRH

Kourtney Smith

Me and my friends recently got back from our trip to Magaluf and we are heavily disappointed with our experience. We came to the same hotel last year and everything was fine except we thought the security was a bit dodgy but this year it was a whole different story. I have never in my life experienced a more revolting or unprofessional stay at a hotel. The room we were given was infested with cockroaches — crawling on the walls, in the bathroom, even on the bed. This wasn’t just a stray insect; it was an active infestation. We immediately went to the front desk, expecting they would take the situation seriously. Instead, we were met with complete indifference. We asked multiple times to be moved to another room or given any form of help, and every single time we were brushed off with excuses. Not once did anyone apologize, investigate, or offer a solution. We were given bug spray and were essentially told to “deal with it.” This hotel clearly has no standards for cleanliness, no concern for guest safety or comfort, and no idea what customer service means. Staying here was a nightmare — filthy, unhygienic, and utterly unacceptable. If you value your health, your peace of mind, or even basic human decency, do NOT stay here.

Demi

Don't stay here if you are a family or want any sleep. We stayed here with our 2 children who are 3 & 8. It is full of youngsters who would turn their noses up when my son would splash around in the pool. We saw about 2 other families within the week we stayed there. It should be advertised as an adult only. We ended up spending a fortune being out everyday as we didn't want to be at the hotel which was a shame and massive expense. The bedroom backs onto the road which means you won't get any sleep from 1-6am sometimes even later!!! We were exhausted!!!! I understand that it is near the strip but the rooms really need to be a bit more sound proofed it was ridiculous. I have stayed in this area multiple times from a little girl and have never experienced noise like this, other hotel soundproof their rooms. Was also massively on edge as when we arrived someone was complaining that their phone had been stolen, I then looked at recent reviews and there were more staying their rooms had been broken into. Our sliding door to the balcony didn't lock when we arrived, we had to spend the first night with this unlocked as it was 'too late to fix'. Massively let down which is such a shame seeing as we paid well over 2.5k for this holiday.

Oliwia Radka

★☆☆☆☆ – Absolutely unsafe, avoid this hotel! This was the worst hotel experience I’ve ever had. When we arrived, we waited 5 hours to check in and had to leave our luggage in an unsecured, unlocked room anyone could access. The hotel has no real security – no wristbands unless you’re all-inclusive, and they claim “security remembers everyone’s faces.” Unrealistic and unsafe. We were placed on an isolated floor with no CCTV. Our safe was smashed open, and €900, £100, jewellery, AirPods, power bank, clothing and even underwear were stolen. Shockingly, our passports were removed from the safe and placed on the bed. Staff and security were oddly aware of how the balcony door had been broken – making us believe this was an inside job. Reception refused to call the police, saying they “don’t respond to robberies”, only fights. The manager was dismissive, barely apologized, and just offered us free all-inclusive, which was terrible. Very limited food options, especially if you’re vegetarian or vegan, and the snack bar isn’t even included. On our last day, a woman with a key card walked into our room — not a cleaner. When we reported this, we were told it was “impossible.” Later that day, our key cards were deactivated early, even though checkout was the next morning. We stayed in rooms 202 and later 606. No security, no care, and potentially corrupt staff. This hotel is not safe, and I wouldn’t recommend it to anyone

Richo

Far enough from the strip to not be ridiculously loud, but close enough to walk in 2 mins. The food was lovely Beer was okay Service was very good Rooms were nice.

Veronika Koropšáková Flašková

The service was excellent, the food was great. The staff was very nice. The rooms were clean and regularly maintained. The hotel was well located near the beach and the city.