Selman Marrakech

Patrícia Andrade

Bad service! Never again, we do not recommend it. We stayed for 3 nights with our 3-year-old daughter. The hotel is indeed very beautiful and luxurious. The facilities are good. Worth highlighting is the Sabo restaurant, where we were very well looked after with every attention — even better than in the hotel itself. Prices are extremely high for what they offer. We have traveled all over the world, and this was perhaps the place where the service was the worst. We are used to staying at this type of hotel in various countries around the world, and we have never had such a disappointment. Breakfasts are far too expensive for the limited variety they offer and are not included in the nightly rate, which is already extremely high. Since the breakfast quality left a lot to be desired, we chose to order room service on the other two mornings, and once again, we were disappointed. On the first order, we waited 2 hours. We called again and were told they had no record of our order in the system and could not explain why. We then had to wait another 40 minutes and only had breakfast close to noon. As if that wasn’t enough, on the last night we ordered breakfast in the room again. The order came wrong, with fewer items than the previous day’s order — yet we paid more. It came with an enormous amount of bread and no butter to go with it. Ridiculous! One is paying hundreds of euros per night and even a simple butter is a complication. We asked to speak to management, and they deducted from the bill the order that had not arrived as requested. Additionally, they allowed us to stay a few extra hours before check-out. We expected that, after such a bad experience, they would offer us breakfast so that the stay would not end on such a low note. We hardly felt like spending another cent in this establishment, but we did order a dish at the pool bar. When the agreed check-out time arrived, we received a call from reception saying that we should have already checked out (unacceptable). We checked out, reviewed the charges, and saw that only part of the breakfast had been adjusted. We also noticed that the dish we had ordered at the pool did not appear on the invoice, so we assumed that since the breakfast (which was terrible) had been charged anyway, they had offered us the lunch dish as a courtesy! We were completely wrong! After we had already paid, an employee came after us (when we were already inside the taxi) to collect payment for that dish, as if we were stealing something! Terrible experience, never to be repeated! A disgraceful level of service. We do not recommend this place to anyone! We do not recommend the taxi service they provide. On the first day we decided to leave the hotel to have dinner at the NOMAD restaurant, the taxi driver did not know the place and dropped us off randomly, claiming that the location was there, without explaining that the destination was in an area inaccessible by car. We had to insist that he at least drop us off at the entrance to the Medina and not at the place he claimed was the restaurant. Because of this, we were left shaken by the experience and ended up too afraid to go out for dinner outside the hotel again.

Jade Barbizet

We had an amazing stay at Selman Marrakech and couldn’t recommend it more. From the moment we arrived, the service was warm, kind, and professional ; everyone made us feel truly welcome. The breakfast was delicious with a great selection, and our room was spacious, beautifully decorated, and extremely comfortable. The sheets were incredibly soft and luxurious, which made for a perfect night’s sleep. The swimming pool was a real highlight ; absolutely stunning and the ideal place to relax. Every detail was so well thought out, and we had such a wonderful overall experience. We’ll definitely be coming back!

Salma Aallam

Our stay at Selman Marrakech was truly exceptional—flawless from the moment we arrived until the moment we left. The staff were incredible: warm, caring, and consistently attentive without being overbearing. We felt genuinely looked after throughout our stay. Our room was spacious, beautifully designed, and very comfortable. The hotel grounds are stunning, with perfectly maintained gardens and an overall atmosphere of calm and luxury. The signature scent that greets you at the entrance sets the tone for the entire experience—elegant and relaxing. Breakfast was a daily highlight. The setting is lovely and peaceful, though there is some room for improvement in how the space is organized to make it even more comfortable. That said, the food itself was excellent and beautifully presented. The spa is serene and luxurious, and every meal we had at the hotel’s various restaurants was absolutely delicious. Visiting the stables was another special experience—the horses are magnificent, and the stable staff were kind and welcoming. Selman Marrakech delivered on every level. It’s a hotel that blends luxury, authenticity, and heart—a place we’ll remember fondly and hope to return to.

D R

What is one of the most beautiful hotels in marrakech ( I also have been staying to the other 5-star marrakech hotels) fails on its service and follow-up. We stayed at the hotel and booked a hamman experience for each of us (45 min per person.) during our stay. A surprise for my partners birthday. Since we have experience at royal mansour, mamounia and local hamman I can compare well but even without this comparison, this one was anything but ok. To start with there was only 1 therapist for the 2 of us. She did not explain what she was going to do, the door of the hamman remained open during the session ( felt cold) and lasted 45min... for us together. This means I was sometimes literally waiting and sitting when she scrubbed my partner.. In the end it felt more a "quick body wash" because she asked in the end if she needed to wash our hair too... I immediately made a comment about this and she said that someone was sick.This was not communicated in advance. From the moment I expressed my displeasure in a polite way, the therapist became friendly but it was far from sincere and felt very fake. Afterwards I luckily only had to pay for 1 ( but honestly? the payment of +/- 70 euro p.p. was way too much for this unpleasant experience.) The fact that I had to pay only one was after I complained at the reception about this hamman experience. So it came not from them, I had to ask, which is something not ok, knowing this was 45 min per person. In the evening we booked the Assyl restaurant with the horseshow but it was cancelled due to too much wind. No problem, I can understand, but this was not communicated, we had to find it out when we arrive in the lobby and we wanted to have a drink in the bar. The lady said; we could not find you, so that's why we did not inform you. (Excuse me? maybe leave a note in the room saying you have been there and want to speak to us or ask the spa if we have an appointment, which was the case?) However, the bar was transformed into the french restaurant... the Assyl restaurant, was moved to the breakfast room, so not even inside of the Assyl restaurant due to the buffet they offer during Iftar. When we complained, this time to a lady walking around in the restaurant area, they offered us a glass of champagne the moment we ordered a cocktail sitting between eating guests... but honestly? We were not looking to get this free glass of champagne, we wanted to have a nice relaxing experience in this hotel and if something is wrong, you take the time to speak with your clients and even inform the general manager about this situation so he/she can come to speak with the guests. That's something I call: follow up. That follow up, could also have saved this negativ review. Also, when I would have found the mailadres from the general manager, I would have sent this straight to him/her. All this gave a very bad feeling about our stay. We were not looking to get something "for free", we came for a relaxing stay that's all. We understand that sometimes not everything can go as planned, but communication is everything. And above all: we constantly had the feeling that there is no one overlooking/ in charge of all this. No attention to details. for example: I mentioned it was a trip for my partner his birthday ( which they could also have seen on his ID too..) but nobody mentioned something about this, not even a small card to say happy birthday on the room. once again; I'm not the kind of person looking to get a free cake or something, but a small note would be the least you can expect in this kind of hotel where service should be the highest priority. I hope this review will wake them up because in the end the place has everything to be top. (Rooms, surroundings, deco, nice spa facilities,...) We stayed from the 17th to the 18th of march 2025.

ruben campbell

The Selman hotel is one of the most magnificent properties with beautiful interior design and top top service with the kindest and most professional staff. It's definitely a must stay for someone looking for an unforgettable experience.