Sanctuary Cap Cana

Angela Dussan

I had an unforgettable stay at Sanctuary Cap Cana! From the moment we arrived, the service was exceptional—every staff member was incredibly friendly, attentive, and went above and beyond to make us feel welcome. The hotel itself is spotless—everything was sparkling clean and beautifully maintained. The atmosphere is both luxurious and relaxing, making it the perfect getaway. The food was truly amazing! There are different restaurants on the property, and every single one served delicious meals with outstanding variety and quality. No matter where we dined, the experience was top-notch. Highly recommend this resort for anyone looking for excellent service, fantastic food, and a breathtaking setting. Can’t wait to come back!

Curtis Sharpe

For my wife and I, our experience was excellent minus a couple of issues. Positives: The atmosphere and architecture. Our suite was large and very clean. We did have a couple of issues with our toilet and shower, but they were quickly fixed. Food was very good. I don't understand some of the bad reviews because I'm a very picky eater and it's the food that makes any resort. Between their smash burgers, pizza, Steakhouse and breakfast, it was all good in my opinion. You don't get this type of quality food at most all-inclusive resorts. Staff was excellent and polite and mostly all of them speak when you walk by. Sanctuary Town is a nice, small, quaint place to eat and shop. Negatives: Beach. The seaweed just took over and the staff tried their best to keep it under control but it's a massive effort that is almost impossible to eliminate. My wife and I will come back during the fall/winter season since that is supposed to be the best time because the seaweed is almost non-existent. Overall..we loved our stay here and will definitely be back.

Amira Jadil

I never write reviews, but this stay was so horrible that I feel I have to warn others. I had never stayed in an all-inclusive before, but I was visiting a friend in Cap Cana and decided to stay here, since most hotels in the area are all-inclusive. Never again. This was honestly a terrible experience for what is supposed to be a “Luxury Collection” 4-star hotel. The price? $655 USD per night! For that price, you’d expect excellent service, cleanliness, and comfort — but we got the complete opposite. I have stayed in many 5-star hotels and even worked at one for six months, and I was genuinely shocked by how poor the standards were. Staff: The bellmen were rude — every time we came in or out, there was no greeting, no smile, nothing. At breakfast, most servers were rude too (except for two kind ones). Even simple requests, like asking us not to sit outside barefoot, were handled rudely instead of politely. Food: The breakfast was okay, but nothing special. We didn’t even bother trying lunch or dinner — we spent our days outside with friends instead. Room: Horrible. The toilet seat had stains, the water pressure was so bad I couldn’t even wash my hair properly, and housekeeping only made the bed once every two days — completely unacceptable. Towels were never changed, and the overall room quality felt cheap and dirty for what’s advertised as luxury. Pool: Disgusting — there were algae floating in the water. I got out immediately. Valet & Security: We had a small rental car to get around, and every single time we left or came back, staff were rude, asking unnecessary questions like we were criminals. Only one at the entrance that was great, I will not say names as I don't want any problems between the staff. Gym: I don’t even want to talk about it. It was humid and filthy, the equipment was sticky and slippery. I left a towel in the gym bathroom on purpose to see if they’d clean it — four days later, it was still there. The hotel is old and dirty, the elevators are shabby, and overall it’s nowhere near what it claims to be. For the same price or even less, you can stay at truly luxurious 5-star hotels in Cap Cana that offer real service, beautiful facilities, and a much better experience. We hated our stay and will never come back. I do not recommend this hotel to anyone looking for true luxury or good service — this was a cheap, low-quality stay at a ridiculous price.

Jean-Christophe Clement

We stayed at Sanctuary Cap Cana for 4 nights. Loved that it was adults only. Food was quite good everywhere. Lots of variety at the buffet. Steakhouse was the best in our opinion as they always cooked to the requested temperature while the other restaurants would overcook fish and meat. Not a major issue but it is an expensive resort so, our expectations were matching the price. The resort is beautiful and we never had any problem finding chairs by the pool and in the shades. Rooms are very spacious. Very quiet. We had a wonderful time.

The Only Barg

I had such a beautiful experience staying at Sanctuary Cap Cana. From the moment I arrived, everyone was so warm, kind, and welcoming. The atmosphere is peaceful and luxurious — the perfect place to relax, recharge, and enjoy the beauty of the Dominican Republic. One of the absolute highlights of my trip was the bike tour with Feli. He was amazing — so friendly, patient, and full of positive energy. He made the tour fun and personal, showing me around in such a relaxed and genuine way. You can tell he truly loves what he does, and that made all the difference. Thank you, Feli — you made my stay even more special! Every part of the resort was a joy — from the delicious food to the amazing staff who always made sure everything was perfect. I truly felt taken care of in every moment. If you’re looking for a place with beautiful views, top service, and genuinely kind people like Feli, this is the place to be. I’m so grateful for the experience and can’t wait to come back! Thank you, Sanctuary Cap Cana! ❤️🌴🚴‍♂️ #TeamFeli