Grand Sirenis Punta Cana Resort

Eunice Garcia Guart

The entertainment staff is absolutely great, there are many activities for kids and adults throughout out the day and the shows are very good. The kids club is amazing, shout out to Nathalie and Sugar! Coffee shop has the best ice coffee ever! Clean, nice rooms, with plenty of space. Having said that....: 1. food is mediocre at best, and the drinks (alcoholic or not) were watered down. 2. Sewage smell at the entrance of the buildings and in the hallway. 3. the snack restaurant by the pool closes at 3pm, pizza closes at 5, snacks by the beach always had flies. So basically between 5 and 6pm there is no food, unless you walk past the lobby into the sport bar (quite a walk) 4. Water park is run down and could use some refreshing 5. Don't bother with a la carte reservations, it is honestly not worth it. Plus, reservations are only done through a concierge who earns commissions by sending you to a breakfast where they try to hard sell you a membership to the resort. (The sales pich was over 3 hours) 6. Service is a hit and a miss, most people are pleasent, but there are a few "gems" like the pizza guy, or the tall waiter at one of the buffets who basically ignores you. 7. I saw staff arranging the desserts with bare hands. Overall, it is not a bad place to go, but I probably won't come back

Grishan Rajasingham

This resort is very clean and well maintained. The food is okay, but the coffee bar was definitely the highlight,we really loved it! The Brazilian and Japanese restaurants were also quite good. The Kids Club was a big plus, as they have staff who take great care of the kids. The shows at the theatre were very entertaining and fun for the whole family. Overall, we enjoyed our stay and would recommend this resort.

Ginil Jose

We are a group of 31 guests who stayed at your resort from November 26 to December 2. Unfortunately, our experience fell well below expectations, and we would like to formally share the issues we encountered. 1. Towel Card Issue At check-in, several members of our group were not provided with towel cards, nor were we informed that they were required. We only learned about this when we arrived at the water area. When we contacted the lobby, we were told no towel cards were available. Later that evening, staff apologized and finally provided them. 2. Severe Odour in Rooms and Hallway Our room and the entire floor had a very strong, unpleasant smell. The elevator smelled like garbage, making it difficult to use. Despite multiple complaints, the issue was never resolved. Even our request for a room freshener was ignored. On the night before checkout, we called again and were told someone would come, but no one arrived even after an hour. 3. Injuries from Water Rides Six members of our group suffered cuts from the water slides, and one developed an infection requiring clinic treatment. The doctor mentioned that many guests have reported similar injuries. Because of these cuts, one of our friends had to completely limit her access to the pools and beaches for the rest of the trip—she was unable to enjoy the vacation the way she had planned. Given how many people are getting injured, including our group, we are genuinely concerned about why these rides are still being operated under the claim that they are safe. 4. Missing Diamond Earring On the day of checkout, one guest discovered her diamond earring was missing from the room. Despite multiple calls, it took around 30 minutes for staff to come. Once they arrived, they were polite and filed a report, and we hope the item will be found soon. 5. Food Poisoning Two members of our group experienced food poisoning. One case was severe, and the guest had to stay in the room for two full days, unable to enjoy the trip at all. He required hospital treatment due to dehydration. 6. Buffet and A la Carte Food Quality & Ambience The buffet food was consistently below expectations, with many dishes being overly salty. The à la carte restaurants were also disappointing—not only was the food below average, but the ambience, cleanliness, and overall professionalism did not match what was advertised as “fine dining.” Positive Feedback We would like to acknowledge the excellent activities such as the magic show, circus performance, and the foam party, which was truly mind-blowing. The café and the sports bar were some of the best spots in the resort, offering great ambience and food. We also want to highlight the fantastic service from several bartenders—especially Jose at the lobby bar during the 5–11 pm shift—who made exceptional drinks. Follow-up We reported all of these issues to the supervisor before checking out. He informed us that he would get back to us by the end of this week with the resolutions and corrective actions the resort plans to take.

Natali Santos

⭐️⭐️⭐️⭐️⭐️ We are having an amazing experience at this resort! I want to give a special highlight to Nicole from the kids’ area she has been absolutely wonderful. She is incredibly attentive, caring, and truly great with children. My son loved spending time with her at the Kids Club, and seeing how happy and safe he felt made our stay even more special. Because of the fantastic service especially thanks to Nicole we are already thinking about coming back on our next vacation. Highly recommended! 🌴✨

Harinder P. Singh

I recently stayed at the Grand Sirenis Resort in Punta Cana, which is advertised as a 5-star property, but my experience didn’t fully match the rating. The Good: • Breakfast was the best meal of the day – good variety and fresh options. • Lunch was okay, nothing special but acceptable. • The resort grounds look nice and well-designed. The Not-So-Good: • Food quality was disappointing. Very limited chicken options and most dishes lacked flavor. We tried the Mediterranean, Italian, and American restaurants, and all were quite bland. • Room cleanliness was below expectations. When we arrived, we found hairs on the bedsheets, which was unacceptable for a 5-star resort. • Aggressive VIP sales pressure: This was the worst part. They tried to sell us a $20,000 VIP package, and we ended up wasting almost 3 hours in their presentation. They start by calling you “family,” but the moment you say you want to think about it or decline, they bring in another higher-up and become even pushier. It felt uncomfortable and ruined part of the experience. Overall: The property is nice, but the food and room cleanliness don’t reflect a true 5-star standard, and the high-pressure VIP sales pitch is a major downside. Breakfast was good, lunch was fine, but most specialty restaurants were bland. I would rate it 3 out of 5 stars.