Grand Sirenis Punta Cana Resort

Adalis Bonilla

Great restaurant! I’ll recommend it 100%. Chef Francis is amazing and took time from his busy schedule to visit our table. Karla at the Macao Buffet was excellent. She exceeded our expectations. She will welcome us every day with the same enthusiasm, passion, and care. Five stars service.

Yandery DeLeon

We are very happy to have danced with and had fun with Anyela. She was awesome in the shows we saw and around the resort. Super smile, super dancing... Just super!!! Best bartender here is definitely Francisco! So great and makes great drinks! But mostly a very hard worker. We truly appreciate him 🙏

Simon Tousignant

Loved the place, I suffered an injury before my trip and was in a wheelchair for most of my stay. Staff was very accommodating and helpful. Most of the resort is very accessible, with even a beach wheelchair. Food was good to great, looking at other reviews, it depends on own taste. Personally, I loved the choice of the buffet and the à la carte restaurants. For us, the preferred to the least favorite of the ones we tried: Cinecitta , El Rancho, Ikebana, Raw. All of which had great quality of food and great service. The room was not fully accessible, but located within reasonable distance for all resort locations. The room worked for me regardless. We are a family of 5 and all could sleep comfortably in the room. The room cleaning was good, but on one occasion we had to contact the concierge 3 times to get our toilet unclogged. Staff was helpful and friendly throughout our stay, although sometimes they had trouble understanding French or English, but we managed to have the service we needed and they all put great efforts into ensuring they understood what we were looking for. Overall great experience.

Falguni Kapadia

We stayed here in last week of May 2025. Hotel and facilities are good, but we were not at all happy with the staff. Staff was not serving us willingly. I didn’t see eye contact, smile or happiness in them. They pretend that they don’t understand English. If they are under paid or over worked, management needs to do something about it. The resort is beautiful, bars, Macao buffet, shows, cafe, beach.. everything is really good, but I wouldn’t recommend this resort to my friends because of the poor service. Theme restaurants staff were kind of throwing food for guests. They were not welcoming the guests. Our family suit was very small. was just basic. We had small balcony full of spider webs. Cleaning lady didn’t want to do work. Even though we tip her, she was not doing proper work. I would give 5 stars to bars and bar tenders, cafe, girls in the cafe were very sweet, Macao buffet and theatre. Shows were fantastic. For such a big resort, they need more than one swimming pool. Area near the bar in the pool was so busy and rowdy, it was difficult to pass through. Staff were selling coconut water in the all inclusive resort. He told my husband, tip first, then I will give you coconut. Next time I would prefer to choose another resort. We expressed our concern to one of the supervisors, he was very humble and he took action to correct the things. Buffet staff served us better afterwards.

Victoria Watson

For those who have visited other all inclusive, this is not a 5 star by any means; maybe a 4. The group that we were with struggled with the quality of food on a daily basis. Steak restaurant had steaks that were paper thin, served with one lonely potato. Most food seemed over cooked. Most mornings at the buffet we struggled to get a clean table and 3 of the 7 mornings we were not offered any beverages the entire time we were eating, nor could we attract the attention of a worker to come over. We had prescription medication stolen from our room, and when it was raised with the hotel, their response was “oh no, really? Oh no”. dirty sheets and towels when the room was “cleaned” and several times that we had to request to the the room cleaned, because it was not. For the family suite there is little to no counter space. The rooms are definitely in need of renovations or a refresh, they look and feel run down. Most chairs by the beach are in need of some type of repair. We did like the sports bar, that seems as though it was updated recently. The beach is also beautiful. Unfortunatly we will not be opting for the Grand Sirenis brand again.