Royalton Riviera Cancun

Iulia M

Our stay at the Royalton was fantastic, but I’m giving it 4 stars because of the long wait lines at check-in. After a long journey, a more efficient process would have made the arrival experience much better. That being said, the resort itself is beautiful, and the staff truly made our stay special. Astrid’s sunrise yoga on the sky terrace was an absolute highlight—the breathtaking scenery combined with her calming guidance made for the perfect start to each day. Whether you’re a beginner or experienced, her classes were a must-do! Paola at the teens club was also amazing! She kept the teens engaged with fun activities and created a welcoming, safe space for them to enjoy their time. The restaurants were all very good, but the Mexican restaurant was the best—incredible flavors and a lively atmosphere. A special mention for the guacamole lesson, which was such a fun and delicious experience! Despite the check-in delays, we had a wonderful time and would definitely consider returning. Hopefully, the resort can improve the arrival process to match the excellence of its staff, dining, and experiences!

Kat Posada

Stayed here on a work trip. The food was awful. I ended up loosing weight. The restaurants didn’t have ac which made it extremely uncomfortable. My coworker stayed in an area that smelled like sewage. I was pregnant and I would ask for bottled water. A lot of the times the servers would try to argue with me saying the water was filtered.The only thing I enjoyed was the spa and the peanut m&m’s that were left in my room every day. Would not recommend.

Lucy An

This is by far one of the worst hotels I’ve stayed in. If I can give a 0 I would. We chose this because Royalton CHIC Cancun experience was incredible but I would never come back here. DON’T EVER RECOMMEND THIS HOTEL Service: The staffs are incredibly unfriendly and most of them have an attitude. The staffs at the check-in and check-out talk shit behind our back among themselves. We aren’t dumb, we know you guys talk shit. Not only that, check-in takes forever. The waiters and waitresses all pretend like we don’t exist and have the worst attitude. Service over the phone is extremely slow and we had staffs sighing over the phone for a simple room cleanup request as if we’re an annoyance. One time the housekeeping staffs just took the tips without even doing any of the housekeeping stuffs. The bedsheets still not in place, towels not replaced. Room service to get food was delayed for like 3 hours. We have tipped every service, bars, restaurants, room service, housekeeping just to receive the worst kind of service. I’ve met just a few of them that were actually worth giving tips. Rooms & facilities: We had 2 rooms both smelled like mold, a lot of corrosion on metal surfaces, not clean at all. One of the rooms shower heads not working. Never change sheets unless requested. So many slippery grounds, stairs and curbs not lit well. The roads are bumpy, eroded, shaky. I’ve heard so many cases of people falling getting injured in this hotel including myself within just a week I stayed. Food: The quality isn’t there. Tons of restaurants but aren’t much more variety than the buffet they serve. Can’t even have dinner without reservation, do not take walk-ins. When we politely ask if we can make a reservation on spot, the staff with an attitude telling us no, do it on the app.

Danielle Plaxico

This is my full, open, ans honest review of the Royalton Riveria Cancun Resort. My family, party of 7, vacationed at this resort March 2 - March 8 2025. I will preface by saying that I’ve been to Cancun about 20 times and generally always stay at 5 star adults only resorts. This was a family vacation with my infant daughter so we booked here hoping it would meet our needs as a family. Service: 4.5/5. We never had an issue with the service we received. Specifically, our butlers Rick, David, and Marlon were outstanding. They made the trip all the more enjoyable and were available for our every request. They helped with everything we asked, from dinner reservations every night, additional needs for the room, weighing luggage, and escorting us around the resort as needed. The only area of complaint for us was it seems that the resort is running with about 75% staff. There were VERY long wait times at the bars and restaurants for service. While everyone was extremely kind and helpful, there does not seem to be enough service members for the resort guests. This is especially true for the restaurants during lunch and the coffee/ice cream shop during all hours. With us being Diamond Club members and having this complaint, I would guess to say anyone without Diamond Club was waiting double or triple the time for everything food and bar related. Housekeeping 2.5/5: For the level of room that we paid for, I would have expected a higher level of housekeeping service. Housekeeping came to the room 2 times per day but the level of cleaning was extremely light. Trash cans were emptied and new towels were given. Beds were made in the morning and turned down in the evening. Beach3/5: The beach was nice, not overly crowded, but it was not clear waters like the main Cancun area. This resort is situated before the barrier reef so the water is murky and there is A TON of seaweed and ‘ocean junk’. There are also active jellyfish warnings at all times. We booked this resort knowing this would be the case already and stuck to the pools most of the time. If you’re looking for an ideal Cancun beach, this is not the place for you. Pools 4/5: The pool areas were plentiful and generally clean. Especially if you’re Diamond Club you have exclusive access to 2 additional pool areas on the resort which was worth it! The resort has 4 pool areas (Splash Park, Main, Diamond Club, Hideaway) and each of them have a different vibe. We stayed mostly in the Diamond Club and Splash Park areas as those were calmer and great for kids. If you’re looking for more of a party scene, the main pool and hideaway pool offered that. Note: The condition of the pool areas was not the best. The concrete is in disarray and you cannot walk around barefoot without pain. We came across screws on the ground and broken glass. This is something to know going to this resort; there are A LOT of maintenance issues. Thousands of them, making the place very far from perfect. Resort Condition: As mentioned above, the resort is not in great condition. I would rate it a 3/5. From afar, the resort seems amazing but once you get up close, you start to see issues. Just tons and tons of maintenance issues. This isn’t important to some people, but it is something to note for those looking for a very high quality hotel. To our party of 7, it almost seems like they are going to let the hotel fall apart and rebuild later; that’s how many maintenance issues there are. Overall, we collectively rate this resort a 3.5/5. I probably would not return but our vacation was enjoyable and we got what we came for; quality family time, sunshine, pools and good weather.

Rhea Yassine

I just spent the last week at the Royalton for a family getaway. Before arriving, we were very skeptical due to the reviews. However, we had a great time. The rooms and resort were clean, the food was very tasty and the entertainment was fantastic. I have to agree that the resort needs a bit of renovation, but we really enjoyed our stay. The only complaint I have was regarding the restaurants. It was very complicated to reserve and sometimes, it was close to impossible. Nevertheless, we were able to try 5 of the restaurants. The staff is kind and helpful.