Iberostar Waves Tucan

Leah Holton

I cannot find fault with this hotel. Okay yeah the rooms are slightly dated but there is nothing wrong with them & they have mentioned closing for a renovation next year. The buffet food has been tasty, I would definitely recommend the Italian & Japanese Restaurants! The Service staff have been wonderful - always so kind! The hotel itself is amazing - the wildlife , the decor, the pool & beach, I liked walking around this hotel. The entertainment team (especially Abigail)are the BEST! Always working so hard & so friendly, we loved spending an evening in the reception bars joining in with the Quiz, Bingo , Karaoke or Mexican Lottery! I would definitely be booking again

Shayna Swampy

I had such a great experience at this hotel! The atmosphere was welcoming, and the entertainment really made the stay extra special. Allen & Victor were absolutely fantastic—full of energy, fun, and a total vibe. They kept the crowd engaged and created such a lively atmosphere every night. Carlos, the bartender at the swim-up bar, was equally amazing. Not only did he make incredible drinks, but his friendly personality and great service made us feel right at home. Eli, our waitress at the Cozumel restaurant, was wonderful as well—attentive, kind, and always made sure we had everything we needed. Between the entertainment and the hospitality, this place truly stood out. Can’t wait to come back!

Iva *

General Impression: The hotel is about 27 years old and generally well maintained, though the roof shows damage in several areas. Our room was clean, but the A/C was too cold and hard to adjust, the toilet clogged easily, and the safe didn’t work at first. Curtains and fabrics need some care, but room service was excellent — fresh towels and sheets daily. Dining was inconsistent: plenty of food, but too heavy and meat-focused, with limited healthy or fresh options. Many restaurants were closed or disorganized, and staff seemed overwhelmed. The real highlight was the sunset yoga — absolutely wonderful instructors and a beautiful experience. Plenty of sunbeds and shade around the pool, but shops and excursions are overpriced, and there’s little entertainment for adults. With better maintenance and organization, this hotel could be much more enjoyable. 🧾 Overall Impression Iberostar has several strengths — excellent room service, helpful use of the hotel app, and plenty of space around the pool. The sunset yoga is an unforgettable experience and truly a gem of the resort. However, maintenance issues, disorganized dining, lack of entertainment, and overpriced shops make it hard to fully recommend. With some attention to detail and better management, this could easily become a far more enjoyable and well-rounded stay.

Gary VanSickle

We recently finished a 1 week family vacation at this resort and everything was wonderful. Our beachfront room was incredible. Housekeeping did an amazing job every day. Bartenders at the pool side were fantastic and super friendly - everyone was super friendly. Dining experiences were great. My only criticism is we could not get a-la-carte Mexican food. We had to go into town for that. This seems very odd at a Mexican Resort.

Marianne López

I can confidently say this is an amazing resort. I’ve been to this location 7 times since 2023 (which goes to show how much I love it here lol). The location itself is absolutely beautiful. They have a lot of wildlife (not aggressive in any way and they’re all well taken care of). The beach is stunning and very clear (there may be seaweed depending on the season but they constantly make a great effort at cleaning up). The workers are the kindest people ever, they are super friendly and genuinely enjoy what they do. You never ever feel pressured to leave a tip. The entertainment team, in particular Abby, is amazing. Abby is super kind and brings great energy to the resort! She cares about everyone she meets and makes you feel very welcome. The food is great and they have plenty of options such as buffet, Mexican, Steakhouse, Mediterranean, Japanese, and Italian - the latter two require reservations. Overall, it’s a very clean, safe, and great all inclusive resort that I would highly recommend anyone to visit. Thank you to the Iberostar team and Abby!