Iberostar Waves Tucan

Sandra R

The resort is very environmentally friendly. There is amazing wildlife roaming the grounds like peacocks, coatis, iguanas and agoutis. They also have flamingo, turtles and monkeys. The fitness classes are world-class with Sergio and Omar. Julio remember us and had a table ready with our beverages. My only negative is the rooms. They are very dated with stucco and no drawers to put your clothes way. The housekeeping is top notch we would go the gym for a class and return to a clean room! Overall great experience!!!

Courtney Lindberg

Stayed here with my family and it was a great place to stay with kids. Adiel was great with customer service and the kids pool activities. Edgar was the best bartender, he made me 1,000 of the most perfect skinny margaritas. The fries at the beachside snack shack were a huge hit and a daily treat for us. Absolutely loved the daily pool aerobics, so fun for all of us!! The beach and ocean were the highlight. Super clean beaches, powder soft sand, front row beach loungers, and lots of clean towels. Overall, super fun resort. ⭐️⭐️⭐️⭐️⭐️

Ken Barnes

Fantastic Family Vacation at Iberostar Waves Tucan! Our family of six recently returned from an 8-night, 9-day stay at Iberostar Waves Tucan in Playa del Carmen, and we had an absolutely wonderful experience. We chose Iberostar again after loving our stay at the brand’s property in Punta Mita last year, and once again they did not disappoint. The beach and pool area at the Tucan are outstanding — beautiful, clean, and packed with things to do. I especially loved the sunrise yoga sessions on the beach, which were such a peaceful way to start each day. Our eldest son took private tennis lessons during the trip, which were very reasonably priced. His instructor, Marcus, was fantastic — thank you, Marcus, for making those sessions such a highlight for him! A big shoutout as well to Jose at the Tulum Restaurant, who took great care of us at breakfast and lunch. The entire staff throughout the resort was consistently friendly, welcoming, and helpful. We also really enjoyed the resort’s beautiful jungle setting, the excellent gym, and the variety of activities available every day. The food was very good with plenty of choices for everyone in the family, which is no small feat with four kids! We stayed in a family room, which was spacious and comfortable. The rooms are beginning to show their age a little — particularly around the bathroom ceilings where some seepage was visible — but everything was very clean and well maintained overall. One of the highlights of our trip was a family photoshoot on the beach with the resort’s onsite photography service. The pictures turned out great and captured our vacation perfectly. All in all, we had a fantastic vacation and would happily return. Thank you, Iberostar Waves Tucan, for another memorable family getaway!

Leah Holton

I cannot find fault with this hotel. Okay yeah the rooms are slightly dated but there is nothing wrong with them & they have mentioned closing for a renovation next year. The buffet food has been tasty, I would definitely recommend the Italian & Japanese Restaurants! The Service staff have been wonderful - always so kind! The hotel itself is amazing - the wildlife , the decor, the pool & beach, I liked walking around this hotel. The entertainment team (especially Abigail)are the BEST! Always working so hard & so friendly, we loved spending an evening in the reception bars joining in with the Quiz, Bingo , Karaoke or Mexican Lottery! I would definitely be booking again

Mare Nemec

Had a wonderful time at this hotel. Service and staff are exceptional and the place is very clean and maintained daily. Special mentions to Cinthia and Leticia who were sweet and provided excellent service. Many animals wandering around (peacocks, flamingos, monkeys etc) for some adventure so be prepared for that. The beach is spectacular and the water is a perfect clear blue. One thing to note, highly recommend not to book with sunwing as they use westjet airlines and our flights were horrible. Arrived at 9pm and took 1.5 hrs to get luggage in Cancun and another couple of hours to transfer to our hotel so we arrived at 1am. Flight back is 10:40pm (unless you wanted to pay $800 premium for earlier flight). Book the resort via another carrier if you can. Westjet is horrible and seats are cramped. Will write a separate review on westjet flights as well.