Iberostar Waves Tucan

Andreas Hobi

We stayed 4 nights at the end of January in a standard room, and Iberostar Waves Tucan gave us an experience that can best be described as… memorable, though not always in the way the brochure suggests. Let’s start with the highlight: The hotel complex itself is genuinely beautiful. It feels like living in a jungle, complete with animals casually roaming around as if they’re part of the all-inclusive package. The beach is excellent, clean, well maintained, with a stunning sunrise that almost makes you forget everything else. Yes, the upper part of the beach near the hotel is a bit rocky, but that’s nature, and nature, unlike some other things here, does not try to relocate your belongings. Which brings me to the most surprising “service feature” of our stay. Two items of clothing (women’s sports tops) mysteriously disappeared from our room after cleaning. When we confronted the cleaning staff the next day, the items were returned with the explanation that they were “mistaken for their cleaning rags.” Other guests strongly advised us not to report this to local management, warning us that doing so might make the rest of our stay noticeably less pleasant. Instead, we were told to mention it in the hotel chain’s official survey (which we did) and to warn future guests in reviews. Helpful tip for future visitors: Please lock everything in the safe. Passport, valuables, electronics… and yes, apparently even your clothes. If it fits in the safe, it belongs in the safe. Now, to balance things out, because balance is important: The buffet restaurant staff were outstanding. Truly. Always friendly, attentive, courteous, and in a good mood. They were easily the most consistently positive part of the entire experience and deserve genuine praise. The food itself, however, was… fine. Not terrible, not great. We’ve eaten much better elsewhere, but we’ve also had worse. It’s food. It does the job. No emotional attachment formed. Conclusion: A beautiful setting, great beach, lovely animals, and excellent buffet staff, paired with a housekeeping experience that made us feel like we were participating in an unintended social experiment. Three stars, because the place has real potential, but potential alone doesn’t keep your wardrobe where you left it.

Tahereh H.

My family and I had a fantastic stay at the Iberostar Tucan Resort in Playa del Carmen. This resort is a true gem, perfectly balancing a natural, peaceful environment with all the comforts a family could need.The traditional design of the resort is beautiful and extends throughout the entire area, creating a wonderful atmosphere. You can spot peacocks, monkeys and other wildlife, which we absolutely loved. It genuinely provided a sense of peace. The rooms were nice, clean. The beach and pools were outstanding—always clean and well-maintained, perfect for relaxing or playing in the sun.The restaurants offered a great variety of food and fresh fruit options. The only minor area for improvement we noted was the Christmas Eve and Day performance and lack of excitement we anticipated for such a special day. Overall, the Iberostar Tucan is a beautiful and relaxing retreat that we would highly recommend to any family looking for a unique, nature-filled escape with great amenities.

Jennifer Renda

Allan (along with all the rest) from the entertainment team were top notch in making this vacation fun! Their energy was palpable. Overall, a great family resort. The rooms are a bit dated but nothing to complain about. Animals literally come right to your balcony for a visit. The beach was great, clean and the sand was so soft. Luis at the pool bar kept the vibe high, and the drinks flowing!

Caylee Gaston

My family & I had so much fun at this resort! It was our first time here and we would definitely come back. We loved all the animals around the resort and there was always something fun going on. The animal tour with Alan was one of our favorite activities we signed up for, along with the foam party. The beach was gorgeous and the drinks were always amazing (shout out to the best beach bartenders Edgar & Daniels!!)

Sandra R

The resort is very environmentally friendly. There is amazing wildlife roaming the grounds like peacocks, coatis, iguanas and agoutis. They also have flamingo, turtles and monkeys. The fitness classes are world-class with Sergio and Omar. Julio remember us and had a table ready with our beverages. My only negative is the rooms. They are very dated with stucco and no drawers to put your clothes way. The housekeeping is top notch we would go the gym for a class and return to a clean room! Overall great experience!!!