Rodos Palace

Francine Annan McArthur

Let's start with the rooms: please note that there will be a tax charge upon arrival per night. Sensor tabs in the bathrooms are only cool when you know they are. (Wish there were sign letting you know) The cleaning service team are fantastic and very welcoming! Facilities: though there are many and convenient things, the place is far from a 5 star hotel.. only 2/3 lift working so you find yourself using the stairs more often than you wish ( there are 17+ floors). There are cables hanging out of walls and ceilings and the furniture is quite dated! COVID restrictions signs are still up all over there hotel. Buffet service/ snack bar: this is the main reason I would not go back... The shifts are heavily understaffed and completely unaware of the amount of people they are serving.. the team is stressed and it shows on their customer service skills. The food isn't bad but it is clear that quantity is more important than quality. I would also recommend instructing the customers where to put their plates so you waste less time cleaning and use that staff to bring the drinks to the table... Major improvements are needed but the buffet staff manager should learn from the cleaning ladies and desk ladies customer skills.

marie storey-jones

Really enjoyed our stay here . Staff were great and worked very hard- especially the staff that worked breakfast , lunch and dinner . Some guests were so rude to them but they kept their cool and smiled . Good variety of food and snack options .On arrival we had a mini fridge stocked full of drinks and snacks plus a coffee machine with teas , coffees ect . Entertainment at night was good and even had a mini kids disco that my son loved. Only faults I would give the hotel are the lifts . Their are three lifts and only two work . The extra working lift is definitely needed with waiting times sometimes exceeding 10mins ! The swimming pools are ice cold ! Impossible to enjoy.

Nathan A Javed

Rhodes was a great experience. However, being a high 5 star, they did not provide shaving kit, or the tooth paste the common use and all other necessary stuff. The staff were good, and good service, when called the office, was quiet and loved our few days of food and relaxation. especially the experience with Patros at his restaurant. The staff at reception were very helpful, but the shop keeper, wasn't too helpful. He exchanged pounds to a euro and took an advance of the situation. Advice doesn't change money with the shopkeeper located at the far end of the restaurant crossing the barriers.

Lana M

I would not go back there! We were part of a huge chess tournament and the accommodation was mandatory. We arrived early as our international flight was an overnighter and understandably the room wasn't ready. They said between 2pm to 3pm but I could try asking from 1pm. Suffice to say, it was ready at 3.40! And every time I went back to reception desk to enquire, the various female reception staff were so dismissive and unfriendly. I finally found one lady who actually cracked a smile and couldn't believe the others hadn't at least done the relevant paper work in order to expedite the process once the room was ready. There are two tiny lifts (third not working) to service a 17 floor hotel. Queues just to get into a lift are stupidly long. The room was comfortable. We actually landed up having two rooms since the room they initially put us in had a faulty lock and they had to break the door down to get us out, just an hour after we got it. The first room had a glassed in bathroom which, while modern, is totally impractical for privacy and light control. The cupboard was also inadequate in term of space. The second room had an enclosed bathroom and better cupboard space but lacked a sea view. (Only room left in the hotel, they said) Sensor on the tap was a joke. Basically have to wash one hand at a time. Aircon is also a joke. It only blows hot even if you adjust the thermostat. If you want to cool the room down, best bet is leaving balcony door open. As for the restaurant... again queues are stupid. The staff are 90% unsmiling and seem to resent your mere presence. To be fair, I did enjoy the food and felt there was enough diversity. Dishes that were emptying were rapidly replaced and everything seemed fresh. Location is a quick bus ride into town. The beach is horribly rocky (but I come from a country with beautiful sandy beaches so I have high expectations).

Wiehan Van Der Merwe

Water wasn't working until the second day of our stay. Lights wouldn't go off at night. Food and drinks were terrible quality. The staff was rude and unhelpful. The place looks like it is falling apart at places. Even the modern rooms with electrical/smart room features are almost all faulty. I don't need LEDs in my shower tap, which just breaks and doesn't stay on long enough. The priority abav² is a total scam. That lounge was closed and I wasn't warned of this, furthermore the priority check in/ check out (especially the latter) took ages - the staff just goes on about their business ignoring you. I would not waste money on this place.