Nickelodeon Hotels & Resorts Punta Cana

Gaudi Nunez

This was a very disappointing stay overall. The biggest issue by far was the food. It was consistently bad and almost always cold. This happened at every single meal: breakfast, lunch, snacks, bar food (including burgers), and dinner. No matter where or when we ate, the food was cold and poorly prepared. The only decent meal we had was at the Italian restaurant, but even that experience was frustrating because we were given incorrect information on how to make the reservation, which caused unnecessary confusion. Another major issue was the service. The staff was not friendly, which was surprising considering how warm and welcoming people usually are in the Dominican Republic. Even after tipping, service did not improve. Orders were constantly late, incorrect, or never arrived at all. Many times we ordered items that simply never showed up. At the buffet and self-serve areas, basic items were always missing. There were no plates, no forks, no cups, and no mugs for coffee. This happened repeatedly and made every meal frustrating. Our room also had problems. The air conditioning barely worked, the fridge did not cool properly, and housekeeping was unreliable. Our room had not been cleaned by 4 p.m., and we had to call to request service. Even then, it was not handled promptly. The only positive things about this resort were the ice cream shop, which was nice, and the water park area, which the kids enjoyed. Unfortunately, those positives do not make up for the poor food quality and lack of service. For a resort at this price point and with the Nickelodeon name, the experience was far below expectations. We would not return or recommend this hotel.

Andrew Lima

Exceptional service from Luis at the pool bar always made sure that the whole family was having a good time. He and the team at the pool bar always had a drink ready to go without delay. We highly recommend this resort. Can’t forget to mention Junior and the Nickelodeon team giving us the chance to get first in line with some of our kids favorite characters.

Marco Plüss

Overall we enjoyed our stay. For perspective, you have to separate between adults and kids. For adults the hotel is ok. The food is good and the service good. We wished some activities, like driving little cars, would have been included - but ok. There is nothing really bad or excellent about the place. However, for kids (especially 3.5 - 4 and older) the place is awesome. Meeting all their heroes, plenty of activities and the pool area is pure joy. That's the purpose of the hotel and they meet that expectation.

Aqmar Rahman

This resort is an absolute disaster and one of the worst “luxury” experiences I’ve ever had. Calling this place a resort is generous. The entire experience feels like a poorly organized scam, closer to the Fyre Festival than a family vacation. The food is consistently cold and genuinely awful. Room service takes an hour and a half, and when it finally arrives, it’s barely edible. The menus promise variety, but in reality, almost nothing actually exists. No matter where you go, the only things they seem capable of serving are chicken nuggets and terrible pizza. Everything else on the menu is either “not available,” “not possible,” or they simply refuse to make it. Getting restaurant reservations is a nightmare. Fresco, for example, is supposedly a taco restaurant. Every single time we went, we were told they “don’t have any meat to make tacos.” At a taco restaurant. At an all-inclusive resort. This wasn’t a one-off issue; it’s clearly the norm. Transportation around the resort is another joke. They have golf carts that are supposed to take you places, but they regularly take 20+ minutes to arrive. When you ask why it’s taking so long, staff laugh and say it’s “Dominican time” and that “5 minutes can mean 20 minutes.” That might be meant as a joke, but when you’re waiting with kids in the heat, it’s not funny at all. It’s just poor service and zero accountability. The service overall is terrible. Staff are largely unreachable unless they are trying to sell you their prestige package. That’s the only time anyone is attentive, responsive, or eager to help. But who would ever spend more money when the basic experience is already so bad? The only mildly positive thing about this place is the water park. It’s fun, but chaotic and poorly managed, and once again the food options there are limited to chicken and pizza. Items listed on the menu, like wraps, are simply “not possible” when you ask for them. This resort massively overpromises and completely underdelivers. Between the cold food, nonexistent menu items, slow and dismissive service, transportation delays, and constant upselling, this place is a huge disappointment. Do yourself a favor and don’t make the same mistake I did by choosing this resort.

Patricia

Such a wonderful place! Luis was amazing at the swim up bar by the beach. He remembered our drinks everyday and made them perfectly! There’s lots to do at the resort. Everyone was nice and the food was delicious. Highly recommend! They made my god daughter’s 13th birthday special and she will remember it forever.