Nickelodeon Hotels & Resorts Punta Cana

Scuba Steve

A Wonderful Family Vacation with Thoughtful Service Overall, my family and I had a fantastic experience at this resort. I noticed quite a few negative reviews before our trip, and while I’m sure some concerns are valid, we honestly didn’t encounter anything that would support that kind of criticism. With the right expectations going in, this resort, its accommodations, and its staff can truly exceed them. A few things we kept in mind before arriving definitely helped set the tone for a great week: Food: The food was good on average, though not outstanding—and that was perfectly fine with us. A few meals stood out as excellent, but we weren’t expecting gourmet dining all day either. I did see comments about food poisoning in other reviews, so we chose to avoid riskier items like lettuce or sushi. We had no issues at all during our stay. Our only real gripe when it came to food was the limited lunch options, especially near the main pool and beach areas. It would’ve been great to have a bit more variety or an easier grab-and-go option without needing to head back toward the buffet or further away restaurants. Buffet Lines: We had heard about potential lines at the buffet, but we never experienced any. We usually had breakfast between 7:00 and 8:30 AM and lunch around 11:30 to noon. We did see longer lines on our way out, especially during peak hours, but those are easily avoided with just a little planning. Amenities: The water park was a big hit—especially the semi-hidden section behind the main area that felt like a bit of a secret find. Pools were clean and enjoyable, and the beach had a touch of that typical Northeast “roughness,” but nothing we found worrisome. Throughout the week, we saw staff cleaning and maintaining everything consistently. Staff & Service: Our kids had an incredible time, and every staff member we interacted with was friendly, polite, and attentive—from housekeeping to towel service, servers, bartenders, etc. I also want to give a special shoutout to Daniel at the beachside drink hut. From the moment he met our family, he was kind, genuine, and incredibly attentive. He crafted every drink from scratch, including special ones for the kids (which other bars often had premade). While the premade ones were fine, the extra care Daniel took really stood out. Each time I passed by, he checked in to see if my wife or kids wanted anything—without being asked. All of the staff were great, but Daniel truly went above and beyond. He may honestly be one of the best servers I’ve encountered on any vacation. +++++++++ In short, we had a wonderful time and would happily return. If you come in with a balanced perspective, I think you’ll be pleasantly surprised.

Al Dunbar

We have been to this resort several times and just keep coming back. The facilities, the service and the people are great and always make us feel right at home. The beach and pools are great and the addition to the water park has really made this resort even better. All the staff are fantastic but a few people that made our last trip more memorable include our butler Jose, server Michael Kendry and Ambiorix and Rafael down at the beach and Miguel at the pool.

V C

This resort is a perfect 10 Before I left for this trip, I was a little concerned due to some of the reviews. Especially with the service levels & food quality. But that is so far from the truth. The service was incredible & everyone was extremely friendly. The regular buffet food is okay, but they have live cooking stations in the buffets with all sorts of meat and seafood. That’s what I ate everyday and it was amazing. There are a couple things that could be easily fixed here, such as adding more chairs/umbrellas to the beach & waterpark, but I never had an issue finding a spot in the shade. We ate at Space walker & it was very good! The steak was great, but make sure you ask for a double portion. & the sweetery is unbelievable! So good! The Karisma app was great, it let you know where various activities and character pop-ups would be. We met all the characters we wanted to. The resort is a perfect size, everything is in walking distance. Please don’t believe the negative reviews. If you have kids, this is the place you want to be!

Pietro Difiglia

I can’t understand how anyone can leave a positive review unless they’re brainless or classless or even worse they have to be a ghost review from the company !!! One of the worst experiences ever ..coming from New York my expectations weren’t high I understand going to punta Cana I shouldn’t expect more than average but this is a zero .. besides he beautiful beach , our excellent concierge “Anthony “, bartenders by the pool and the night entertainment this place is horrific .. - pool 4 ft deep all around , my son is 6 years old and can swim but not a strong swimmer so I had anxiety because they have one lifeguard for this huge resort pool. - breakfast the food is not edible waffles and pancakes tasted like cardboard. The bacon wasn’t cooked. I couldn’t find chicken fingers, hot dog burgers or pizza. This is supposed to be a kids resort. - ice cream machine was broken for days -The outlets in my room aren’t working so it was difficult to charge the kids iPads and cell phones -The service was horrible. Waited 20 minutes every night for a waiter to come to our table for dinner to take a drink order and they would always mess up. -The main food truck by the pool fresco had a wonderful menu, but only offered three out of 25 items every day -The waterpark was very fun for the kids, but again they offered a great menu only offered three out of 20 items every day. Please pay attention. I have Mexico, Aruba Bahamas, Bahamas, Italy, Orlando, etc. do not again do not come to Nickelodeon club in Punta Cana you’re wasting your money and completely dissatisfied. Nickelodeon is supposed to be a kids resort what is it built for children. service is horrific. There are better ways to spend your money. I am very disappointed in a multimillion dollar company .

Andrea Spellman

We are here currently as a family with two children, 8 y/o and 5 y/o. There is no hot water on resort. NO HOT OR EVEN WARM SHOWERS/BATHS. At first we thought it was our room or the timing of our showers, but it has been the same each night. I also asked another guest to which they replied, “there is no hot water on this entire resort”. She was definitely irritated. Today, I took a cold shower on what is meant to be a vacation. Beds are super hard and very uncomfortable. Food is mediocre at best. Service is okay, but they definitely don’t go above and beyond at this resort. Definitely not representative of a 5 star resort. Drinks at the bar and swim up bar were terrible. Drinks at dinners - sometimes we never got them. Not busy, but hard to reserve dinners. Entertainment was lacking and overall not typical of most all inclusive resorts. Concierge that comes with your room is somewhat helpful but only concerned with you buying other vouchers, etc. I will not be back. Not worth the cost. Pros: Pools are nice. Kids water park area is very nice. Grounds are well kept. Our room was clean - but without hot water, how clean is anything really? Beach is beautiful and kept nice and with a lifeguard on duty. Felt safe overall