New York Marriott Marquis

Abigail Huffman

We had such a lovely Valentine’s weekend at the New York Marriott Marquis! The location was excellent and we loved being able to walk to so many nearby spots, including the show we came to see. The subway was also just steps away, which made getting around incredibly easy. Check-in and check-out were both quick and seamless, and every employee we encountered was genuinely kind and welcoming. We enjoyed visiting the bar and grabbing coffee from the gift shop a couple of times during our stay. Everything we tried was delicious. The view from our room was absolutely amazing and made the weekend feel even more special. The only small downside is that you do hear typical city noise, like car horns and sirens. However, with the TV on, we were able to sleep comfortably. We would absolutely return and look forward to staying here again!

Karen Roeck

I stayed at the New York Marriott Marquis while attending a conference in the hotel. The location can't be beat, and I had great views from the 43rd floor. The elevators can take a while during the day, but were quick after hours. The view from the Broadway Lounge is fantastic, especially for the Times Square midnight moment. The staff are kind and willing to give time and space for visiting, even after last call. If you want to be in the middle of it all with easy access to subways and lots of walkable restaurants and entertainment, this is a great spot!

Tony Marks

If it was possible to give zero stars I would, and I will never return here again. I was staying here for a few days for a business trip, of which I am in the city several times a year for, so I WOULD be a repeat customer if not for the experience I just had today. I was sitting in the lobby doing some work on my tablet - which is a public seating area by the way, and many others were doing the same. Out of the blue, two security goons appeared out of nowhere and asked for my room key. I didn’t happen to have it with me because it was with someone else that is staying in the room, who was out in a meeting at the time. I would have attempted to explain that, but they were complete jerks that refused to listen or acknowledge a word that I said, and only kept interrupting me and cutting me off every time I opened my mouth. They forced me to leave, and as I was walking out, I saw them again and tried AGAIN to talk to them, and they literally turned their noses up and walked away from me like I wasn’t a human being at all. It’s also important to point out they were not asking everyone, they were clearly picking and choosing who to ask, for what reason I don’t know. But I watched them walk by several groups and say nothing at all. I fully intent to forward this to corporate, but I wanted to make sure as many people as possible see it in case you find yourself in the same situation. The person who had my room key could have easily even gotten it back to me within 5 minutes or so, but that’s not the point, because they literally never even allowed me the chance to speak because they were too busy pulling their pathetic little power trip. As I said, I’m up here often for business, and have stayed here before, but this will be the last time for sure. There are plenty of other places that don’t treat their paid guests like criminals.

Erick Lala

I had a wonderful experience at the hotel’s gift shop during my stay. It was extremely convenient and well-stocked, making it easy to grab everything I needed without leaving the hotel. The shop was clean, organized, and easy to navigate. The layout made it simple to find items quickly, even during busy hours. The staff was friendly, professional, and efficient at checkout. They answered my questions and made the experience pleasant.

Morimoso

This hotel is a massive structure with nearly 2000 rooms. It took over 4 hours at check-in for us to get our room! We were not alone; during our stay we would see many guest with their luggage sitting on the lobby “benches” waiting for their room. I had to resort to grabbing a “manager” and pleading with him to expedite our room assignment which he finally did. At every encounter with the reception staff we were told the hotel is so big that it’s not easy to handle everything! They were obviously overwhelmed themselves and their attitude toward the guest showed. If you can’t handle it then hire more people! The hotel of this size had only one main venue to have breakfast. We gave up after the first morning waiting to be seated for about an hour. As for the location, yes it is Time Square but it is super crowded and would not certainly come back here. The room was of average size with modern bathroom. One standout was the housekeeping which was always attentive and helpful. I will certainly pick a different property next time.