New York Marriott Marquis

Hearty Surgeon

New York Marriott Marquis-the location is unbeatable — right in Times Square with direct access to all major attractions. The rooms are large, clean, and very comfortable. Staff members were extremely helpful and courteous throughout, and the check-in process was effortless. Elevators are fast and efficient, and the hotel feels very safe even when busy. A special word of appreciation for Ms. Aracely Castillo, who truly went out of her way to make our stay comfortable. Her kindness, professionalism, and willingness to help made a real difference. Perfect place for families, professionals, or anyone attending conferences.

Chasidy Brooks

Traveling as a group of 8 to NYC, with ages from 7-70, the Marriott Marquis provided the perfect place for us to stay in Times Square for our first trip. We had 2 rooms close together, with beautiful Times Square views. The blackout shades allowed us to shut out the lights, and still get sleep. It was perfectly located near everything. The concierge/reservation//bell hop desks were incredibly helpful any time we needed anything. We had no issues with elevators or noise. My only complaint would be not having a complimentary breakfast, or at least a cheap grab and go breakfast option. There is a Starbucks on site, and that provided a grab and go alternative. I highly recommend, and would definitely stay here again!

Jonathan Hetrick

Location, location, location. We walked or used the subway. Everything was close by. The service was excellent. Now the room. The beds are hard. The shower doors kept coming open. There was a motion sensor that every time you went to the bathroom turned the closet light on. Which lit the room up when people were trying to sleep. Bring your own shampoo, conditioner, body wash and lotion. The ones the hotel provide stinks. We were in room 3535 and the view was amazing. Would be perfect to watch the ball drop on New Year's Eve.

Adel AlMajed

I stayed at the New York Marriott Marquis for 7 nights and was disappointed with several aspects of the experience. Room service was not great, and every time housekeeping cleaned the room, they turned the AC on even though the outside temperature was close to 0°C, leaving the room extremely cold. There was no complimentary water in the room, and they never provided any throughout the stay. There is also a mandatory daily $40 fee that was not communicated upfront. Only at check-in did they inform me that this amount would be charged to my card every day. Even if you try to use the $40 credit for room service, they still add a $9 delivery fee. Basic amenities like Q-tips or toothpicks were not available in the room. When I called the reception to ask a simple question, the staff member was not friendly at all. She kept repeating her answers in a rude tone. For example, when I asked about the checkout time, I said, “I my agent told me it is 12,” and she kept replying, “11 O’CLOCK,” in a very dismissive way. Overall, the stay was frustrating, and the service quality did not match the price or the expectations for a hotel at this level.

Lenna Webster

Beautiful hotel with huge rooms in the heart of Times Square! What more could you possibly want? It's expensive, of course, but worth it. The View restaurant has wonderful views and fantastic food. Again, be prepared to pay big bucks, but the quality is unparalleled.