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Located In: Mexico

Moon Palace Cancun

Google Logo 4.4 Google reviews (16258)
Best Price From £1339pp
Oct 2025
£1339 pp
All Inclusive
Nov 2025
£1639 pp
All Inclusive
Dec 2025
£1819 pp
All Inclusive
Jan 2026
£2159 pp
All Inclusive
Feb 2026
£1979 pp
All Inclusive
Mar 2026
£2079 pp
All Inclusive
Apr 2026
£1709 pp
All Inclusive
May 2026
£1819 pp
All Inclusive
Jun 2026
£2049 pp
All Inclusive
Jul 2026
£2199 pp
All Inclusive
Aug 2026
£1889 pp
All Inclusive
Sep 2026
£1629 pp
All Inclusive
$250 Resort Credit*
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate l...

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury holiday experience. Soak in the sun by the pool, taste authentic cuisines from across the globe or ride the surf on the FlowRider Double Wave Simulator. The list of world-class facilities and things to do is endless.

How far is the nearest beach?

Moon Palace Cancun is located directly on a pearly-white sandy beachfront.

Distance from airport

Cancun International Airport is approximately 12km away from Moon Palace Cancun Golf and Spa Resort.

Pools
Restaurant
Bar
Gym
Beach
Wifi
Spa
Click to read more
Accommodation
Superior Deluxe Garden View
  • Furnished balcony overlooking the tranquil garden
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Junior Suite Golf Course
  • Furnished balcony with views of the 27-hole golf course
  • Golf cart for personal use to get around the resort
  • King-sized bed
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Separate seating area
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Ceiling fan
  • Free Wi-Fi
Superior Deluxe Ocean View
  • Furnished balcony with views of the Caribbean Sea
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathrobes, slippers and luxury toiletries
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee and tea making facilities
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Deluxe Ocean Front
  • Furnished balcony overlooking the ocean
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Swim-Up Suite
  • Direct pool access from terrace
  • Furnished balcony overlooking the garden and pool
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Telephone
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Facilities

Facilities

  • 2 lagoon-style swimming pools
  • Children’s pool
  • Awe Spa with hydrotherapy experience and treatment rooms
  • State-of-the-art gymnasium
  • 27-hole Jack Nicklaus signature golf course with lessons available
  • FlowRider Double Wave Simulator
  • Activities including bicycling, snorkelling and poolside games
  • Kids’ club
  • State-of-the-art kids’ area: The Playroom (ages 4 to 11)
  • Wired Lounge for teens
  • Tour desk
  • Evening entertainment including live shows
  • 16 restaurants
  • 2 cafes with onsite bakery
  • Swim-up bar
  • Traditional pub
  • Lounge bar
  • Nightclub
  • 24-hour room service
  • Concierge service
  • Laundry service
  • 24-hour reception
  • Free Wi-Fi
All-Inclusive

All-Inclusive

The all-inclusive package at Moon Palace Cancun ensures a relaxing holiday to Mexico, with the following included:

  • Breakfast, lunch and dinner at the resort’s world-class restaurants
  • Unlimited snacks, sweet treats, gourmet coffees and teas available from the lounges and snack bars
  • Unlimited top shelf premium wines, beers, spirits and cocktails
  • 24-hour room service
  • Non-motorised water sports including paddle boarding, kayaking and snorkelling
  • Unlimited phone calls within Mexico and the US
  • Wi-Fi

Please note that details are subject to change. You will be provided with full details of the all-inclusive package on arrival at the hotel.

Dining

Dining

La Gondola

  • Buffet breakfast, and a la carte menu for dinner
  • Cuisine: International and Italian specialities
  • Vegetarian options available
  • Open for breakfast and dinner

Momo

  • Stylish restaurant with Teppanyaki live cooking stations
  • Cuisine: Asian
  • Open for Dinner

Los Caporales

  • Traditional restaurant with a touch of elegance
  • Cuisine: Mexican
  • Open for dinner

Agra

  • Authentic Indian restaurant
  • Cuisine: South Indian
  • Vegetarian options available
  • Open for dinner

Arrecifes

  • Authentic Brazilian steakhouse
  • Cuisine: International
  • Vegetarian options available
  • Open for breakfast and dinner

Café Bistro

  • Cosy European-style café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open 24 hours a day

Sweet & Coffee

  • Relaxed café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open from 06:00 to 01:00

La Trattoria

  • Relaxed dining by the golf course
  • Cuisine: Italian
  • Open for dinner
  • Dress code: Casual elegance

Pepe’s Pizza

  • Delicious artisan pizzas
  • Cuisine: Italian

Pier 8

  • Poolside restaurant
  • Cuisine: Seafood
  • Open for lunch and dinner

Riviera Maya

  • Intimate and elegant restaurant
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

Bugambilias

  • Zesty and authentic Mexican buffet
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

El Manglar

  • Buffet-style dining
  • Cuisine: Italian
  • Open for breakfast, lunch and dinner

The Pub

  • Mouthwatering bar menu
  • Cuisine: British
  • Open for dinner

Palapa Asadero

  • International lunch buffet and sizzling steak specialities for dinner
  • Cuisine: International
  • Open for lunch and dinner

Palapa Delfines

  • Poolside snack bar and grill
  • Cuisine: International

Palapa Pelicanos

  • Cuisine: Mediterranean
  • Serves snacks and a la carte dinner
  • Open for lunch and dinner

Burgueria

  • Poolside restaurant
  • Cuisine: Gourmet burgers
  • Open for lunch and dinner

Smoked

  • Cuisine: Texan-style barbecue
  • Open for lunch and dinner
  • Serves smoked ribs, hot sandwiches and more
Offer Details

$250 Resort Credit*

$250 Resort Credit*
*Enjoy $250 Resort Credit to spend at the hotel when travelling between 30/04/2025 - 23/12/2026

Resort Credit is applicable per room per stay.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.4 Google reviews (16258)
Mia
During a recent week dedicated to celebrating my mother's 86th anniversary, I encountered several issues during our stay at the hotel. Upon arrival, I found that the originally booked ocean-view room did not have a functioning elevator. Since my mother uses a wheelchair, we had to request a change to another room that provided access to an elevator. Unfortunately, the elevators at the property were not operational as expected, which was particularly disappointing given the premium rate paid for a six-night stay. The front desk staff attributed this complication to the booking platform, suggesting that an upgrade for an additional $400 per night was necessary—an assertion I found unreasonable and excessively costly. Consequently, we experienced multiple room changes over two days before finally settling in a ground-floor room with a partial ocean view, which did not meet the original expectations of the reservation. I would, therefore, choose not to return to this hotel in the future. Additionally, I was disappointed to learn that the beach is not suitable for use from April to October. The restaurant staff demonstrated exceptional friendliness, especially when contrasted with the front desk supervisors, whose attitude I found lacking in professionalism. Specifically, an individual named Marco appeared unhelpful and offered no viable solutions during our interactions. It appears that local employees are generally courteous, whereas the English-speaking front desk staff could benefit from improved customer service skills. On a positive note, I commend the golf cart operators, bathroom and room cleaning staff, waiters, and show hosts for their professionalism. Alexis, from the public relations team, was also commendable for demonstrating empathy and effectively addressing our concerns. The rooms are notably small and lack comfort due to their layout, and the hotel would benefit from renovations to modernize its facilities, as it is quite dated. Nonetheless, the green areas are well-maintained and visually appealing.
Antonio W. Nunez
DO NOT STAY HERE We knew things were off the moment we arrived. The bellman was uninterested unless a tip was in sight, and check-in dragged on far longer than it should have. After the lengthy check-in process, we were told our room wasn’t even ready. We had to wait another 45 minutes before finally receiving our keys. When we finally got to the room, it was another disappointment. The sheets were stained, several lightbulbs were out, and the entire space did not feel clean. Definitely not what you expect from a resort claiming to be luxury. We told the front desk we were hungry and wanted to grab a bite. Instead, we were told we had to meet with the “concierge” first to get “oriented.” That “orientation” was nothing but a hard sell for a “presentation breakfast.” We made it crystal clear we were celebrating our anniversary and not interested. He cut me off mid-sentence and insisted on finishing his pitch anyway. When we again asked where to eat, he pointed us to the buffet. We arrived to the buffet with three minutes left before closing. The food was cold, there was almost nothing left, and the staff made us feel like a burden—no warmth, no hospitality. The next morning at 8:30 AM, the “concierge” called our room to again push the presentation—on our vacation, on our anniversary, and after we had already declined. Completely tone-deaf. When we later went to speak with the guest services representative about it, we were told this was standard practice—they call every guest at 8:30 AM to pitch presentations. Absolutely unacceptable. To make matters worse, her only “solution” was to move us to another “clean” room, which would have been the exact same rundown type of room we were already in. She offered no real solution, barely an apology, and left us feeling dismissed. This stay felt like a timeshare sales trap wrapped in an all-inclusive label: slow service, unfriendly interactions, tired and poorly maintained rooms, and relentless pressure to attend a sales pitch instead of actually enjoying the resort. We travel often and know what good service looks like—this wasn’t it. Bottom line: If you want a relaxing, guest-focused experience, look elsewhere. The aggressive sales tactics, poor service, and rundown rooms ruined what should have been a special
D-nice Haven
Moon Palace Weddings SCAM - Beware, Brides & Grooms – My Experience with Moon Palace Weddings I want to share my experience so others do not go through the same disappointment. Moon Palace made big promises if I secured a certain number of guests and room nights. I met those requirements, but when I arrived I was told the perks and events could not be provided because “something was wrong with the system” and they could not see all of my guests. My guests had booked months in advance, so waiting until my arrival to tell me this was a red flag. I was then told that after my wedding everything was sorted and I could use the perks or events I had been promised. Of course, once the wedding was over, those perks were no longer useful. This was another red flag. From my perspective this felt like a bait and switch. They waited until my wedding was finished, knowing I would not benefit from what was originally promised. To make up for the situation, they told me I would receive five free nights at any Moon Palace property. At the time it seemed like they were just trying to quiet my complaints. When I later went to claim it, I was first told it was on file, but then they denied ever making that promise. Fortunately I recorded the call and have proof of what was said. It was noted in my file, but they still went back on it when I asked to use it. My advice: do not plan your wedding at Moon Palace. Brides and grooms deserve honesty and reliability, not broken promises.
Kayla Hall
I recently spent a week at this resort with my family, and I can confidently say that it is one of the best resorts I’ve experienced in over 10 years of traveling. We participated in a workout class led by a personal trainer named Carlos, and it was both amazing and fun. His energy and expertise truly stood out. During our stay, there was a brief issue with the water being cut off for a day, but the staff handled it seamlessly by moving us to a temporary room without any hesitation. Their responsiveness was impressive. The food was a solid 10/10, and the top shelf liquor added to the overall experience. The facilities were impeccably clean throughout our stay. The only downside was the occasional unpleasant seaweed smell at certain times of the day, which is beyond the resort's control. Overall, I had no desire to leave the resort because everything we needed was right there. I highly recommend this resort for a fantastic family getaway!
Yu Wang
Me and my friend came here for vacation and her shoes get stolen next to the pool side . And it had been after 4 hours . Nothing can help from the hotel public service department. And we went to the office again and this lady called mirana is so bad .. she is not professional and can’t service well at all . And she yelled customer. This is a vacation place . It should be the best service since the hotel is 500 dollars a night. She can’t help any and she doesn’t wanna help anything which we are so mad . And they even don’t wanna find a solution to make us feel better. The lady just said is not her problem and they are not responsible for that . It is a pair of shoe worth 1000 dollars which my friend lost . They don’t wanna help anything. Not recommend this hotel at all . Services are so bad . People should have a better choice . Moon palace sucks .
More...

BEST PRICE FROM Flight & Hotel
£1339pp
Oct 2025
£1339pp
All Inclusive
Nov 2025
£1639pp
All Inclusive
Dec 2025
£1819pp
All Inclusive
Jan 2026
£2159pp
All Inclusive
Feb 2026
£1979pp
All Inclusive
Mar 2026
£2079pp
All Inclusive
Apr 2026
£1709pp
All Inclusive
May 2026
£1819pp
All Inclusive
Jun 2026
£2049pp
All Inclusive
Jul 2026
£2199pp
All Inclusive
Aug 2026
£1889pp
All Inclusive
Sep 2026
£1629pp
All Inclusive

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