Dreams Puerto Morelos Resort & Spa

chris hatton

⭐️⭐️⭐️⭐️ — Great Stay With a Few Hiccups We recently stayed at Dreams Puerto Morelos and overall had a really enjoyable vacation. The rooms were clean, comfortable, and nicely updated, and the resort offers tons of gluten-free food options, which was a huge plus for our group. The staff was friendly and helpful throughout our stay. Room service, however, was a bit slow at times, so patience is definitely needed. The biggest issue isn’t actually the resort itself, but the road leading to it. The access road is rough—nearly a dirt road—with large potholes that make the ride in a little bumpy and surprising for a resort of this level. The resort is on the smaller side, so the buffet and pools are smaller than what you might find at larger properties, but we still had plenty to enjoy and never felt like we were missing out on anything important. We did have a confusing start to our trip, as we had originally booked the Hyatt Ziva and didn’t receive notice that it had changed names the week we arrived. For a moment, we thought we were at the wrong hotel. Once we got it sorted out, though, we settled in and were able to have a wonderful time with our friends. Despite a few bumps—both literal and figurative—it ended up being a great getaway, and we left with lots of good memories.

Alissa Mick

We had such a wonderful experience at this resort! The entertainment team was incredibly engaging — every night’s show was full of talent and energy, especially the circus and fire show, which were absolute highlights. The dinners and evening service were fabulous. We especially loved Rue, Miyako, and La Parilla — every meal felt like a special occasion. It was also so convenient having purified water stations in every hallway — a thoughtful touch that made things easy and comfortable. Our bed was even comfier than our bed at home, and every single staff member we met was so warm and welcoming. From start to finish, everything about our stay felt relaxing and genuine. We can’t wait to visit again — highly recommend this resort to anyone looking for an unforgettable getaway!

Elen Ru

⚠️ Important Warning for Travelers: Hyatt Ziva Riviera Maya If you’ve already booked this hotel — please read carefully before you go. This review is not written out of frustration but as a genuine warning to help other families avoid the same mistakes we made. Tips Before You Arrive 1. Avoid overnight flights unless you can sleep on the plane. If you arrive early in the morning, don’t expect any place to rest before check-in. We arrived from Vancouver with our child, completely exhausted, and were denied even a temporary room. The lobby was too hot, and the concierge area — although cooler — had such a strong smell of cleaning chemicals that it was impossible to stay there. This same harsh odor is present throughout the property, especially in the restrooms. 2. Bring plenty of snacks if you’re traveling with kids. We finally got our room around 1 PM (thankfully earlier than the official 3 PM check-in), but when we went to eat later, we discovered that every restaurant requires a reservation, and the average wait is around 45 minutes. The buffet was closed, and there was literally nowhere to get food quickly. Room service is also very slow. Keep some snacks with you or grab pizza by the pool to store in your mini-fridge for emergencies. 3. Be aware: there is no real beach. If you’re expecting a typical Cancun beach vacation, this is not the right place. I honestly didn’t know beachfront hotels without a usable beach even existed. The name “Riviera Maya” and the Hyatt brand gave me false confidence — this was a huge disappointment. 4. Forget about enjoying the ocean breeze at night. The property is surrounded by mosquitoes. You can’t sit on the balcony, and you’ll have to keep the doors closed with the AC running 24/7 — which made us all catch colds during our stay. 5. Pack mosquito spray and after-bite cream. You will need them. We were covered in itchy bites after attending one of the outdoor dinners. 6. Keep your emergency meds in your carry-on. Even if your stay seems fine, things can go wrong at the very end — as happened to us. ⸻ My Honest Review We arrived tired but excited — and not being offered any place to rest really set the tone for our entire trip. When we finally got our room at 1 PM, we were thankful, but by then we had already lost our first day trying to stay awake. The room was clean and large and had a jacuzzi — which unfortunately didn’t work. We paid extra for an Oceanfront room so we could enjoy the sound of the waves, but the mosquitoes made it impossible to even open the door at the evening. The food was a big letdown: repetitive buffet, hardly any seafood, and even basic dishes like guacamole or nachos were tasteless. The cocktails tasted like artificial lime concentrate rather than fresh juice. The restaurant service was painfully slow — clearly understaffed, and this was only end of October. I can’t imagine how they manage during high season. Entertainment was minimal and repetitive. The same music, the same saxophone every afternoon. By the second day, we were already bored and ended up spending time at a nearby beach just to swim and eat real Mexican food. The worst part: both our child and one adult in our group got food poisoning. On the last day, after having chicken soup from the buffet, I also got sick — spent the entire flight home vomiting and needed several days to recover. I understand we didn’t pay for a luxury stay, but I did expect two simple things: good food and a swimmable beach. Sadly, we got neither. This was my fifth all-inclusive vacation in Mexico including Riviera Maya— and the first time I left feeling so disappointed that I don’t want to return. I truly cannot recommend Hyatt Ziva Riviera Maya to anyone. Better safe more money to go to other place.

caroline corneau

Giving a 4 star for location only because there is no beach. Other than that, we just spent a week at Dreams Puerto Morelos and we had the absolute best time. The service was excellent, especially from Antonio, and we received the most attentive service from the best butler, Cindy. The food was delicious at every restaurant and buffet and the amenities were fabulous. We would go back anytime. This hotel truest cares about their guests.

Leduan Nogueira

The resort in general was disappointing. The name of Hyatt carries a lot of weight, and this experience fail to live up to its name. The first impression was a bad maintained and awful main road, couple of miles of bad maintained streets that are improper to drive on, filled with holes and without security in the main entrance, that already made us feel weary of the conditions of the resort. After the check in, we went to the only option of restaurant opened at the time, because the actual place we wanted to eat at was closed for not apparent reason, so to the buffet we went, the buffet is not a dedicated facility, instead is a Asian restaurant at night that is used as a buffet during early afternoon hours, it was dark and gloomy, bathroom door wide open that made the smell of cleaning products leak into the main service area, the place looked clean, but the food choices left much to be desired. The room was cleaned and spacious, and it had a jacuzzi inside which we did used a couple times, the trim was by far the best part of the experience, although the air conditioning made a very loud noise when the it kit started every single time, which made it annoying specially at night. The activities were slim, to say the least, the resort felt empty and understaffed. No breakfast offered during to “weather” and the Roots coffee shop didn’t prepare sandwiches before 11 am so if you happened to wake up early there is nothing else to eat until 11 am, so be prepared for that. Overall the experience was less that promised and it didn’t lived to our expectations, I do have to say that the Spa and the pools were the highlight of the stay. The many pools option made it possible for us to be alone must of the time and they were well maintained and clean, and lastly the Spa was nice and hydrotherapy was fun, good price as well after we took advantage of a promotion they were running. Both ladies who did our massages were incredible and nice, good attitude and knew what they were doing. It’s fair to mantiene the the overall attention of the resort by the employees was good, even above average. We do not recommend this resort as it falls short of the Hyatt name, however we do see the potential in it and feel saddened by our experience.