Melia Marbella Banus

Maureen Vento

Had a wonderful week at this hotel. We were a large group due to a wedding however the service and the rooms were excellent. The food at the breakfast buffet was always hot and tables were quickly cleared. The bedrooms and bathrooms were very spacious and the cleaning staff were always efficient and friendly. My only complaint would be the price of ice creams for the children priced at €7 each!! The walk into Puerto Banus only took 10 minutes so not far if you wanted nightlife. All in all, we had a wonderful stay. Thanks to everyone at Meliá Banús. Would definitely recommend.

Stephen Wilson

We had the lowest category of room, which was very spacious with comfortable beds. Minor criticism was poor toilet flush, but I guess they are trying to save water because of drought. Breakfast was excellent, great choice of food. Staff very helpful, Got wrong combination to my room safe and couldn't open, but someone came and opened it within a few minutes. There was some partying noise from room next door, once at 2am and once at 5am. We had to call reception, who sent their security guy to request quiet! Hotel is very near to beaches, a short walk to Puerto Banus, and there is a pedestrian way for many km towards and through Marbella. We ate out so cannot comment on Hotel restaurants.

Parisa Saadatinia

All staff were so kind & friendly & service was perfect, when need something very fast they attended. Rooms, pools were clean . For family & babies were so good . Foods quality was very good also.

Yvonne Sheriff

Firstly, I would like by saying the hotel looked amazing but the staff made the experience a disaster! Staff are extremely rude, they don’t help, they don’t greet people just stare. The food at the hotel is also terrible! I requested for a well done burger and it came medium and I complained and didn’t eat the food, they still made me pay for it. I complained to the manager the following few days and they said that they can’t find my money on the system. So basically saying that I never paid for the food. She then persisted to state that she will call me when I get back to the U.K. to get this sorted for me. I have had no emails or calls from the manager. This hotel service is just fully trash and I will never recommend and will never come back! I was holding out for writing a review to see if the manager would reach out but NO nothing! I am going to make sure I write a review everywhere in regards to this hotel so no one can experience what we did. Each day we had to ask the cleaners to clean our room other wise our room would not get cleaned! I can’t believe hotel has made my first experience in Marbella so bad that I don’t even want to go back to Marbella. As I was complaining on my last day there were other people complaining! This just shows how bad the service is! Do not recommend!!

Paolo Pittaluga

Nice hotel and excellent position. Sometimes a bit noisy during the night because of bad education of people who passes by the room and other small things but everything fine overall. Special Thanks to Elena, Kenza who were really attentive, nice and helped a lot. Also the team of “Baywatcher”. Rocio , for exemple will stay in the heart of my Son forever. Bye