Melia Marbella Banus

Yvonne Sheriff

Firstly, I would like by saying the hotel looked amazing but the staff made the experience a disaster! Staff are extremely rude, they don’t help, they don’t greet people just stare. The food at the hotel is also terrible! I requested for a well done burger and it came medium and I complained and didn’t eat the food, they still made me pay for it. I complained to the manager the following few days and they said that they can’t find my money on the system. So basically saying that I never paid for the food. She then persisted to state that she will call me when I get back to the U.K. to get this sorted for me. I have had no emails or calls from the manager. This hotel service is just fully trash and I will never recommend and will never come back! I was holding out for writing a review to see if the manager would reach out but NO nothing! I am going to make sure I write a review everywhere in regards to this hotel so no one can experience what we did. Each day we had to ask the cleaners to clean our room other wise our room would not get cleaned! I can’t believe hotel has made my first experience in Marbella so bad that I don’t even want to go back to Marbella. As I was complaining on my last day there were other people complaining! This just shows how bad the service is! Do not recommend!!

L Martin

Had a wonderful relaxing stay in this hotel. Unusually, all staff here were excellent and seem to get on really well together, which made our experience very special indeed. Amalia was amazing - such a wonderful person, so helpful, generous and cheerful from the outset... we are so grateful, and we really enjoyed Christina's stretching exercises - for the benefit we received, and also for her kindness. If you want a relaxed, welcoming environment, we would absolutely recommend this hotel and look forward to returning.

Julia H

Perfect Stay at Meliá Marbella Banús I only stayed one night at Meliá Marbella Banús, but wow, it felt just like home. The entire place is beautiful, making you feel luxurious with its great rooms and beautiful decor. Sleeping was a dream with those amazingly comfortable beds. And the breakfast? Simply one of the best I´ve had. Seeing Oscar's warm smile at breakfast made the morning even brighter. The managers, Ramón and Amalia, went out of their way to make my stay memorable. They're the kindest and most welcoming hosts. I'm telling you, if you're in Banús, Meliá is the place to stay. The service is outstanding, and you're treated by the nicest people ever. Definitely looking forward to my next stay!

Darina Shanshashvili

I recently organized an event at Melia Hotel, and I must say it exceeded all expectations. The organization was flawless, with ample and delicious food and drinks. The staff was exceptionally kind and attentive to our guests' needs. The hotel rooms were clean, well-lit, and boasted beautiful views, accompanied by a delightful breakfast spread. What truly stood out was the exceptional service provided by Amélie and Ramón, who went above and beyond to help me locate a forgotten tablet. Their dedication epitomizes the professionalism and care that permeates throughout the entire staff. I wholeheartedly recommend Melia Hotel to anyone seeking a safe, curated, and unforgettable experience. It's rare to find a hotel that not only meets but exceeds all expectations, and Melia Hotel and its exceptional staff achieve just that.

Mike Ogle

Great location with easy access to banus. Fantastic balcony which sadly was in the shade all the the time we were there and the smell of weed coming up from other balconies was horrible. We really loved the level which could give a little bit of escape sometimes 😁. Room service really was basic and sadly lacking with a finishing touch however always fulfilled and clean. Was disappointed to find broken glass which I picked up and was never actually taken away. That said it was a fab break.