Puente Romano Beach Resort and Spa

Maha Alola

This was the worst customer experience I’ve ever had at any hotel or resort claiming to be "5-star." 1. We ate a burger at Cheat and found a hair in it. 2. The AC in our room was unbearably hot and leaked water, creating a dangerous situation where we could've slipped. 3. They force you to book and prepay around 250 euros for restaurants in the plaza, which is a complete rip-off. 4. The noise level was outrageous, and housekeeping even entered our room while we were sleeping, completely ignoring the "Do Not Disturb" sign. 5. The rooms were filthy, with outdated decor that made the place feel rundown. 6. When we checked out, they overcharged us for airport transportation. Most frustrating of all, when I brought these issues to the hotel manager’s attention, he just sat there and said, "What do you expect? This resort is an old building," completely ignoring the rest of my complaints. Overall, if you expect 5-star service here, you will be severely disappointed.

T G

Really nice hotel, ideal location as it is very close to the main areas we wanted to visit, the hotel itself was clean and fairly high standard. Not a 5 star but would certainly say it is good. Breakfast is lovely, it feels nice and fresh and the lady at the egg counter in the morning is lovely, she makes an effort with all the people staying at the hotel and even made an effort to say bye on our last day.

james harrison

Possibly the worst service you will experience in a luxury resort. The surroundings are fantastic Interiors of the rooms are nice but dated, however really stands out with this hotel is the lack of service. You can walk past 15 members of staff in the sea grill restaurant, hoping one of them cares enough to give you any eye contact - for you to ask them a question.. Sadly, they won’t and you’ll be standing there like a melon until one of them decides that you are honoured enough to receive any type of service. You can also use to book restaurants and other amenities with WhatsApp - What they don’t tell anyone is that the average time for a reply is four hours. In one case for my wife 6.5 hours If you’re used to staying in luxury resorts around the world, who hold service in high regard you will definitely need to lower your expectations dramatically before checking into the Puente Romano

Rania Mukhar

The hotel as a resort is beautiful and has a lot of nice restaurants but be very very very careful with what you bring and leave in the hotel room whether it’s luxury bags or shoes or anything you can’t fit in the safe . In the ten days we were there , three robberies occurred where a lady breaks into the room while the guest are not in , takes specific brand items and leaves . Even though the manager said it was the first time we found out from two other couples that they were robbed within the same week. The hotel management did not take responsibility for any theft that occurred on their property even though the director told our friend they would reimburse her. If I were you I would stay in a more secure hotel .

Salah Sharaf

The entrance to the hotel in the evenings is extremely busy , but the location can’t be better. The hotel is blocks of 3-4 story buildings . It has a beautiful garden . The car park can be a problem . The hotel reception was not as fancy as expected but the customer service is excellent . The rooms refurbished and has a welcoming atmosphere. I got a garden view and a very quiet room . The only downside is that there were mosquitos in the room .