Gran Hotel Guadalpin Banus

Milly COHEN

I booked a Superior Room with Sea View for 4 nights expecting a comfortable and relaxing stay, but unfortunately my experience was very disappointing. When we checked in at 11pm on Thurs 7/08 the receptionist said he was trying to find us a better room but that the hotel was full. The room you gave us on the ground floor was damp and felt old and neglected. The bathroom was in a dilapidated state, and to make matters worse, we found two cockroaches during our stay. What was described as a “sea view” turned out to be a ground-floor room looking directly at the coffee bar—hardly the relaxing view I had booked and paid for. The next day we were moved to a better room on the 1st floor. However I was so upset about the first night that I sent my son to sleep in the hotel and went to his appartement. Your breakfast buffet was very disappointing- the staff unfriendly and birds perching on the food. Overall, the standards were far below what was advertised and what we remembered from 2 previous stays a few years ago. Your prices are high and the stay did not feel like good value for money. I would not recommend this hotel based on my experience.

Brandon Mullin

This hotel was amazing! The pool is fantastic. The breakfast that is included was amazing. The staff were all very nice, helpful and I couldn't fault them for anything. I would definitely come back to this hotel. Its location was great as its on the beach and its about a 15 minute walk to the main area where all the crowds are. It has a small gym too. 5 star from me :)

Nathan

My (brand-new!) wife and I came here for our honeymoon. While everything here truly is perfect, the caveat is that this only applies to what is open. The rooms (suites, especially), pool and facilities are marvelous and high-end in every way. The location is stunning. The food is amazing, too. However, the multitude of restaurants and even the changing rooms and first-floor bathrooms were not open due to some conflict with the local government. This review would be five stars if these facilities had been open, and I’m sure they will reopen soon. My wife and I will be returning!

Viv Bryce

Had a suite - decent size… bathroom a little dated. Breakfast was excellent. The pool side service towards the end of the day was not great. The underground car park was closed - we were there off peak - so parking was not an issue but there was limited spaces nearby. Great location on waterfront.

Debbie Clark

Great location with a lovely small private beach area. The room was tired and old. The bathroom light switch didn't work well, the shower head didn't stay in place, one of the taps was loose. There was no 'service with a smile' and although any request was actioned, I always had to be requested (for instance although there was pool service for cocktails, good luck getting someone walk past and ask if you wanted another drink or take your finished glass away). We'd asked for a menu for lunch and when drinks were delivered the waiter wasn't interested in taking a food order. Unfortunately we also went in school holidays (poor planning on our part!) But kids took over the pool as kids do, but they were loud for extended periods and it was just not I'm fitting for what I expected a 5* hotel to be. Our last day, when it felt like less of a family clientel did seem better, with lovely breakfast by the pool, but again, unfortunately, marred again by the poor service of the wait staff.