Iberostar Waves Paraiso del Mar

Taylor Cleveland

We had such an incredible time thanks to Axel and the entertainment team at the Iberostar resort! From the moment we arrived, they brought so much energy, warmth, and fun to every activity. Axel in particular went above and beyond to make sure everyone was included, whether it was games by the pool, evening shows, or just stopping by to chat and make us laugh. The whole team was professional, creative, and genuinely cared about making our stay unforgettable. The entertainment here isn’t just background noise, it’s a highlight of the entire experience. Axel and his team turned each day into something special, and we left with amazing memories because of them. Can’t wait to come back!

brandon fox

This was my me and my fiancees first time at an Iberostar resort. I think that the resort is fabulous. I would have given it 5 stars but a few things kept me from giving that last star. First, the good. The facilities are great. The lobby, restaurants, walking paths, pools, beach, all great. I thought that the food was very good. They switched it up each night at the buffet and the other restaurants were also great. The staff was all friendly and attentive. We loved the outdoor seating and seeing all the wildlife. The pools were not ice cold. We loved that. A few things kept us from giving this resort 5 stars. First, the coffee options were not great. They only had some standard coffee machine that made ok coffee. If you are like me and love your caramel macchiato forget about it. No flavored latte here. You get some basic coffee options out of that machine and thats it. Its wasnt horrible, but not 5 stars. The rooms also kepts the rating down for us. Its not that they were horrible, just not 5 star. The bathrooms were nice. The shower was hot. But no bathtub. Thats a letdown. It didnt ruin our trip, but she loves to relax in a bath. No biggie, just not 5 star worthy. Also the outlets or should i say outlet in the room. There was 1. Yep. 1. Thankfully we always bring an extention cord with us, otherwise the phone charging and hair straightening and ironing would have had to have been planned better. So, other than a few very small factors, the resort is amazing. We would go back to an Iberostar again and we actually will go to the one on Cozumel island.

E B

*Visited January 2025* This was our second time staying at an Iberostar and overall it was a great stay! The property was beautiful and the resort had a lovely staff. The food and security could use improvements. Our pros and cons: Pros- -This resort was beautiful and had everything you could need on site. We loved the beach access and pool. I feel like we could have stayed several additional days and done more that the resort had to offer! -The staff was AMAZING! We felt well taken care of when making our reservations upon arrival. The entertainment staff was fun, and we enjoyed taking part in the activities by the pool. Housekeeping staff did a wonderful job keeping our room and the premise clean. A great group of people. -Our favorite dining experience was the hibachi grill. Loved having this on-site! -We flew into Cancun and getting to the resort was an easy transfer. -It was fun seeing the animals on-site. Cons -I am a vegetarian and also allergic to tree nuts. My last Iberostar stay was at one of their smaller resorts which had less restaurant/food options. Looking at this location’s menus ahead of time, I was excited to see a better variety that fit my diet. This time, when I ordered the vegetarian meals at the restaurants, it often created a lot of confusion and was made to feel bad for ordering something listed on the menu. Like my last trip, I ended up eating assorted appetizers and never really feeling full. Also, I didn’t have any issues with nuts but BE CAREFUL. I noticed the brownies were labeled as nut free but clearly had macadamia nuts in them…So, the dietary options need help! -There was a large adult group being disorderly, specifically drinking and smoking in the lobby and messing with other hotel patrons making their way around the resort. It was very hard to ignore, and we kept running into this group everywhere we went. I wish the resort security would have intervened. I mainly felt bad for the young families on-site who had to witness bad behavior.

Stas Yakubovski

🫤Meh. We loved the animals and jungles location of the buildings which is great for kids and we like to walk. Unfortunately the food choice is not great - we were missing sea products which should not be an issue in Caribbean. Unfortunately there is a lot of sargassum on the beach and crew does not seem to rush to clean it. The tractor was just making rounds on beach and the weed was untouched. The pools are big which is good with sargassum, but they are not being cleaned regularly from leaves and has been full of leaves particles and the pool bottom is slippery which means hotel does not use pool cleaners Also the place being advertised as 5 stars hotel - turned out this to be 4 which we were told when checking in. Also, it was surprise to know there is no access to lazy river. Turned out Lindo and Maya to be higher rate which does not worth the upgrade as the place overcrowded. To add on cuisine- the dinner is the best food choice you can have . Do not waste time in restaurants- they just do not worth visiting in evening. Breakfast and lunches are very simple. Open concept is fine but this place should add UV fly traps to avoid flies getting to the food.

Alex Lee

Really enjoyed my stay at Iberostar! Karen and Armando were really great and fun hosts. We played bingo with them and had such a fun time! Would recommend attending any activities hosted by them 🙂