Iberostar Paraiso del Mar

Sam Benchimol

I went to this resort for 1 week with my mother and my wife. The resort is absolutely stunning. The food is quite good including the specialty restaurants. The pool is beautiful. The grounds are breathtaking. There is a lot of wildlife around the resort (peacocks, even wild pigs), it is quite cool, however they do wake you up early in the morning :) Now here's the issues I found with this resort. After 10am, it is impossible to find a lounge chair in the pool or the beach. Everybody reserves them early in the morning, and i get it people want the best spots. But in the past, in other resorts when i didn't reserve my loungers early, I could still find loungers in less desirable areas. But this is the first resort where you cannot find any loungers at all after 10-10:30am. It's a big problem, as i saw many people coming after that time having to sit on the floor or sit on a railing. The resort can easily remedy this. There are many areas around the pool and beach with empty spaces. Put loungers. There are even some grass area close to the pool that are empty, pave them and put loungers. I would not return to this resort because of this issue which is real shame.

April Stevens

We are only on our third day here but, the foam party was amazing and so much fun. Jose told us to come and we are so glad we did . The entertainment staff was amazing and it was a blast. We saw him again at the party in the rock cafe and had a great time again thanks to his recommendations! Also Ramiro is so very helpful and has amazing service, very informative. 10/10 service from everyone here!

Anuschka Steigemann

We had an absolute amazing stay here!! We were here for two weeks and it was fantastic. We loved the food at the buffets and we loved the food at the restaurant. The nature was stunning it felt like we were in the jungle everyday. Seeing the beautiful animals that live around the resort was our highlight!! We didn’t want to go home after two weeks and normally you feel sick of a place at that point. The people that work for the resort were also wonderful and kind. Always super helpful. We highly recommend!!

Robert Wieland

Dear Iberostar Team, I hope this review is constructive. I wanted to provide some feedback on my recent stay at your establishment. During my two-night stay with my family to meet friends from New York, I found the staff to be pleasant and the amenities sufficient. However, I must express my disappointment with the food quality, as it did not meet my expectations. As a matter of fact, it was astonishing terrible. Additionally, the sheets in the room felt damp, impacting my sleep quality due to the freezing room temperature. One observation that stood out to me was the apparent throttling of reservations at your dining venues, despite claims of high demand. The lack of occupancy at both the restaurant and popular steakhouse raised questions about the dining experience and potential reasons for limiting guest capacity. While I understand the challenges of managing a large establishment, there are areas that could be improved to enhance guest satisfaction, particularly in terms of food quality and room comfort. As a side note, it would have been nice to know the height restrictions for the water slides before booking as my 6 year old being one centimeter too short was very disappointed he couldn't use the slide. While I know for safety reasons this may be necessary, it would have been nice to know ahead of time. Thank you for considering this feedback as constructive input for future enhancements.

Rodrigo Rojas

We stayed at the resort for a total of 3 days. The resort is big, welcoming, and walkable. The place is nicely decorated. The staff were friendly, helpful, and attentive. The food was amazing, they had different type of cuisines around the resort and you can also set up reservations for restaurant at night for a dine in experience. The pool is big, it has a bar, and there are plenty of seats to choose from. The beach is beautiful, there are plenty of seats and you can also rent a bed for the whole day if you want to. There is a policy regarding your seat at the beach, if you leave for more than 30 mins your spot is no longer valid. We ran into this issue when somebody claimed that we had stolen their “seats”, and claimed that by leaving their book bag they had “reserved” their seats, but they were not aware of the policy. During that issue the other person and his family were really rude and disrespectful not only to us but the staff. They were disrespectful in their words and also degrading the workers at the same time. I have to congratulate the staff for being calmed about the situation and handling it so well. As a resolution, the staff helped us move to other seats. Regardless, there is a food and a bar at the beach so you have snacks and drinks. Overall would recommend coming for a weekend/week getaway with your family/friends/couple.