Overview
Overview
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.
Distance from the nearest beach
The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.
Distance from the airport
The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Private Beach")
Beach
![Golf]( "Golf Course")
Golf
![Shuttle]( "Shuttle to and from Golf Course")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids’ Club")
Kids Club
![Adults-Only]( "Adults-Only Section")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
Accommodation
Deluxe Gold (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- King-sized bed or 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service
Deluxe Gold-Pure (Hacienda Adults and Kids)
- Pure Wellness features®
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- American coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (available upon request)
Deluxe Partial Ocean (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
- Direct access to semi-private swimming pool
- Balcony with garden view
- King-size bed
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Espresso/American coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Facilities
Facilities
- Swimming pools, including adults-only pools
- Private beach, including adults-only area
- Waterpark
- Gym
- Adults-only spa
- Golf
- Complimentary Wi-Fi
- Land sports
- Outdoor courts
- Kids’ club
- Gaming lounge
- Weddings and honeymoon venue
- Business centre
- Daytime and evening entertainment
- Music lab
- Restaurants, including adults-only restaurants
- Bars, including adults-only bars
- Shops
- Beauty salon
- Yoga temple
- Lobby
Heaven Benefits
Heaven Benefits
Guests staying in adults-only Heaven rooms are entitled to the following:
- Exclusive accommodation
- Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
- Access to adults-only Eden beach and Jacuzzi
- Access to adults-only Faro restaurant
- Priority reservations at UMO and WAI restaurants
Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.
All-Inclusive
All-Inclusive
The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:
- Luxury accommodation
- Unlimited casual and a la carte dining
- Unlimited beverages
- Complimentary Wi-Fi
- 24/7 room service
- Land sports
- Use of fitness centre and jogging track
- Pool and beachside service
- Daily activities
- Evening entertainment
- Complimentary parking
- Unlimited phone calls to US and Canada
- Private function concessions
- Gratuities included
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Dining
The Market
- International buffet
- Dress code: Casual
Pizzeto
- Pizzas and pasta
- Dress code: Casual
Frida
- Mexican cuisine
- Dress code: Casual
Zen
- Asian cuisine
- Dress code: Casual
Cafetto
- Continental breakfast and snacks
Float
Toro
- Steaks and a la carte dishes
- Dress code: Casual
Ciao
- Italian a la carte specialties
- Adults only
- Dress code: Casual
Le Petit Cochon
- French food
- Adults only
- Dress code: Casual
Dive
WAI
- Thai cuisine
- Adults only
- Dress code: Fine dining casual
UMO
- Mexican Yucatan cuisine
- Adults only
- Dress code: Fine dining casual
Faro Gastro Market
- International cuisine
- Serves breakfast and lunch, buffet style
- Exclusive for Heaven guests
- Adults only
- Dress code: Casual
Offer Details
Resort Credit
Resort Credit
Enjoy $500 resort credit to spend at the hotel when you travel between 1st March 2024 - 20th December 2024 **Blackout Dates Apply
Up to 25% off
Up to 25% off. All savings are already applied to the prices shown when travelling between 21st December 2024 - 20th December 2025 **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Hotel Reviews
4.6
Google reviews (15532)
LINDY Usher
We had the most amazing service every morning from the buffet style breakfast at Faro, Gastro Market. We so enjoyed eating lunches there as well. The staff genuinely has a desire to serve people and make them feel welcome! They have an amazing ability to bring you what’s needed before you even ask! Special shout out for the AMAZING breakfast omelet and burritos… she stole our hearts… we ❤️ them! The sweet treats and special creations they served were over the moon delicious!
Sarah Nail
We had a great stay! We loved the sushi at Zen & the Alfredo at Ciao. However, Faro was our hands down favorite!!! They made special drinks for our first visit & for us before our flight. Angel was our waiter and we just scored him!!! So friendly and helpful. We would be back just to see him again!!! The manager Carolina was also amazing! Thankful for the team at Faro!!!
Pamela Nelson
To start this was our honeymoon and it sucked. Our private transportation did not pick us up and we had to get a taxi which cost us $160. We were told we would get reimbursed and didn’t. The elevators didn’t work and we were on the 3rd floor. One of the lobby’s the elevators didn’t work either. There were 2 lights in our room that didn’t shut off unless the breaker was turned off. The hydro spa tub was phenomenal in our outdoor patio space. We purchased a honeymoon package that comes with robes and slippers and a sunset cruise. The cruise was canceled for weather and supposedly rescheduled but when we showed up again they had no record of it. The robes were supposed to be delivered Tuesday afternoon and we didn’t get them until we were checking out 3 days later after multiple attempts and back and forth. Many of the bars were closed the entirety of our trip so there was only 1 outdoor bar on the adults only side. We did an upgraded dinner that cost us $300 called awaken the senses which was a great experience. The food was the only good thing about this stay. Anton with concierge service was very helpful. I think had we not had the honeymoon package things would’ve been much better but having to constantly go back and forth to make sure we got the items we paid extra for really left us not enjoying our time.
Etienne Barsanti
We had the most amazing week at the HardRock Riviera Maya! We were there last year and there has been some really nice new updates to the facilities. Refresh of one of the main restaurants and they are working on others. We had exceptional service from our butlers Erika and Mauricio! It was my daughter’s 7 birthday while we were there and they decorated the room with unicorn and mermaid balloons! She was thrilled! They really went above and beyond and made our trip so special! I also have to give a shout out to the kids club and the sweet Nannie’s that work there and also do babysitting! Carly was absolutely amazing and took such good care of our kids! They had the absolute best time and allowed us to go to one of the adults only dinners. The kids got to go to dinner and a show with the Nannie’s and then make bracelets. they really went the extra mile! We have been there twice and would definitely go back again! The service and amenities are fantastic.
Stacey Zynen
Went to Hard Rock Riviera Maya for my sister’s birthday and we loved our trip! The pool servers were attentive, the staff at the restaurants were great, our room was beautifully cleaned each day and we really enjoyed the activities: Awaken Your Senses dinner & the Sea Turtle & Cenote adventure. Faro for breakfast was delicious!
More...
