Close

Call us
Favourites
My Account
Menu

Call Our Travel Experts

Receive tailored travel advice and book the perfect holiday of your dreams.

For After Sales please contact:

Click for Customer Service

Opening Hours

Please note that bank holiday hours may vary and might not align with these standard timings.

  Back Home Destinations Caribbean Mexico Hard Rock Hotel Riviera Maya   
Search
phone icon
Located In: Mexico

Hard Rock Hotel Riviera Maya

Google Logo 4.6 Google reviews (18331)
Best Price From £1499pp
Jan 2026
£1499 pp
All Inclusive
Feb 2026
£1599 pp
All Inclusive
Mar 2026
£1679 pp
All Inclusive
Apr 2026
£1599 pp
All Inclusive
May 2026
£1569 pp
All Inclusive
Jun 2026
£1689 pp
All Inclusive
Jul 2026
£1719 pp
All Inclusive
Aug 2026
£1679 pp
All Inclusive
Sep 2026
£1569 pp
All Inclusive
Oct 2026
£1599 pp
All Inclusive
Nov 2026
£1609 pp
All Inclusive
Dec 2026
£1619 pp
All Inclusive
Jan 2027
£1959 pp
All Inclusive
Mar 2027
£3459 pp
All Inclusive
Up to 35% Off, $200 Resort Credit & Kids Stay Free *
Overview
Accommodation
Facilities
Heaven Benefits
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.

Distance from the nearest beach

The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.

Distance from the airport

The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.

Pools
Restaurant
Bar
Gym
Beach
Shuttle
Spa
Wifi
Kids Club
Adults-Only
For Families
Waterpark
Click to read more
Accommodation
Deluxe Gold (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • King-sized bed or 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
  • Direct access to semi-private swimming pool
  • Balcony with garden view
  • King-size bed
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Facilities

Facilities

  • Swimming pools, including adults-only pools
  • Private beach, including adults-only area
  • Waterpark
  • Gym
  • Adults-only spa
  • Golf
  • Complimentary Wi-Fi
  • Land sports
  • Outdoor courts
  • Kids’ club
  • Gaming lounge
  • Weddings and honeymoon venue
  • Business centre
  • Daytime and evening entertainment
  • Music lab
  • Restaurants, including adults-only restaurants
  • Bars, including adults-only bars
  • Shops
  • Beauty salon
  • Yoga temple
  • Lobby
Heaven Benefits

Heaven Benefits

Guests staying in adults-only Heaven rooms are entitled to the following:

  • Exclusive accommodation
  • Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
  • Access to adults-only Eden beach and Jacuzzi
  • Access to adults-only Faro restaurant
  • Priority reservations at UMO and WAI restaurants

Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.

All-Inclusive

All-Inclusive

The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:

  • Luxury accommodation
  • Unlimited casual and a la carte dining
  • Unlimited beverages
  • Complimentary Wi-Fi
  • 24/7 room service
  • Land sports
  • Use of fitness centre and jogging track
  • Pool and beachside service
  • Daily activities
  • Evening entertainment
  • Complimentary parking
  • Unlimited phone calls to US and Canada
  • Private function concessions
  • Gratuities included

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

The Market

  • International buffet
  • Dress code: Casual

Pizzeto

  • Pizzas and pasta
  • Dress code: Casual

Frida

  • Mexican cuisine
  • Dress code: Casual

Zen

  • Asian cuisine
  • Dress code: Casual

Cafetto

  • Continental breakfast and snacks

Float

  • Snacks and cocktails

Toro

  • Steaks and a la carte dishes
  • Dress code: Casual

Ciao

  • Italian a la carte specialties
  • Family Friendly
  • Dress code: Casual

Le Petit Cochon

  • French food
  • Family Friendly
  • Dress code: Casual

Dive

  • Snacks
  • Family Friendly

WAI

  • Thai cuisine
  • Adults only
  • Dress code: Fine dining casual

UMO

  • Mexican Yucatan cuisine
  • Adults only
  • Dress code: Fine dining casual

Faro Gastro Market

  • International cuisine
  • Serves breakfast and lunch, buffet style
  • Exclusive for Heaven guests
  • Adults only
  • Dress code: Casual

La Isla

  • Seasoned burgers, fries and American style desserts
  • Dress code: Casual

Gallos

  • Mexican Cuisine
  • Family friendly
  • Dress code: Casual
Offer Details

Up to 35% Off, $200 Resort Credit & Kids Stay Free *

Up to 35% Off, $200 Resort Credit & Kids Stay Free *
*Up to 35% Off, Kids Stay Free & $200 Resort Credit to use towards spa, beauty salon (select services) & golf when travelling between 11/12/2025 - 20/12/2026. Resort Credit is applicable per room per night. Child age 4-12 yrs.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.6 Google reviews (18331)
Sam Kelner Business Performance Advisor
The resort is beautiful, with lots of fun things to do for the kids ranging from the man made lagoon, swimming pools, waterpark, laser tag, bowling & mini bowling, rock wall, arcade, indoor gym. The spa was fantastic. The rooms are smaller & a little dated, but they were nice too. We had great food, the staff went out of their way to make our stay fun & comfortable. We had exceptional service from Astridt, Charlie, De Ana, Susan, De Ana & many more. One of the things that made it a special, great, was the fact that when there wasn’t something out by the pool to eat for the kids, the buffet gave you to go plates/silverware To go get something off the buffet to bring to the children. Our family would absolutely come back, and plan to!
Zohal Hashemi
We stayed at the Hard Rock Hotel Riviera Maya, and overall our experience was mixed. We were placed in building 4 and the room itself was nothing special—very basic and quite small. There were two double beds pushed tightly together, leaving almost no space to walk around the room. The bathroom had visible mould, which was disappointing. The balcony door did not lock properly, and the air conditioner made a very loud noise. We complained about the AC twice, but nothing was done to resolve the issue. Overall, the resort feels like it’s falling apart in many areas, with patchwork fixes instead of proper maintenance. There appears to be a significant lack of upkeep despite how much work the property clearly needs. That said, the service was excellent—staff were friendly, attentive, and hardworking throughout our stay. The food was also quite good, with plenty of options. Toro Steakhouse stood out as the best dining experience. The buffets, however, were repetitive, serving mostly the same food every day for lunch and dinner, with breakfast being the only meal that occasionally differed. Entertainment was enjoyable and well done. One major downside was how heavily the resort caters to VIP and Legendary (Hall of Fame) members. Pool and beach chairs were reserved as early as 7 a.m. or earlier for VIP guests, leaving very limited options for regular guests. This felt extremely unfair, especially considering many non-VIP guests—ourselves included—paid thousands of dollars for this vacation. If the resort wants to prioritize VIP members to this extent, they should limit the number of bookings so that all paying guests can still enjoy the amenities. We paid over 11 k CAD for one week, and we’ve stayed at much cheaper resorts that were far better maintained with similar service quality. For the price, this resort simply doesn’t deliver what it should. To put things into perspective, we stayed at the Hard Rock Punta Cana last year for a similar price, and the experience was outstanding. There was no major divide between VIP and regular guests, plenty of seating everywhere, beautiful restaurants, exceptional service, and rooms that were phenomenal and extremely well maintained. Unless a major renovation is completed and the VIP imbalance is addressed, I don’t see us returning to the Hard Rock Riviera Maya. For the price point, guests should be receiving much more.
Julien L
This is a big resort but it’s very well laid out and there’s cozy spots all over! The biggest flaw is chair reservations at the pool. We’ve had VIP guests (and regular guests) reserve chairs at the pool beside us all week and not show up. I saw people have 3 different locations reserved. We choose hotels that don’t accept chair reservations now, it’s much better and more fair. We came to Hard Rock as part of a group, but won’t come back because of this. The food and service is amazing! It’s a great family resort and the adult side is very cozy also!
Samantha Kuipers
An absolute wonderful resort. The staff was amazing and very accommodating. They were always around and so happy. Some amazing staff was Pedro who was our server multiple nights, making an anniversary dinner extra special and Sergio who was our bartender who made the ABSOLUTLY AMAZING cocktails. Beats the ones at any downtown Toronto cocktail bar. Rooms were really clean. Not quite like the photos, a little older but really clean. Sometimes towels didn't get restocked everyday but a class to the front desk and anything that was missed was quickly brought up. Food was fantastic! All the restaurants were amazing. Would recommend and have recommended to friends and family. Oh, and the rejuvenate package at the spa was a must! The jetted pool was fantastic!
Dulce Bowlsby
Our family has stayed here several times- it’s one of our favorite Hard Rock locations! This is the first time we had Diego and Fernando help us throughout our stay and they made us feel so welcome and at home. Their support made our trip so much smoother and pleasant as they took care of all the details throughout our stay! We highly recommend them for their stellar service and kindness! Thank you Diego and Fernando for making this a memorable trip!
More...

BEST PRICE FROM Flight & Hotel
£1499pp
Jan 2026
£1499pp
All Inclusive
Feb 2026
£1599pp
All Inclusive
Mar 2026
£1679pp
All Inclusive
Apr 2026
£1599pp
All Inclusive
May 2026
£1569pp
All Inclusive
Jun 2026
£1689pp
All Inclusive
Jul 2026
£1719pp
All Inclusive
Aug 2026
£1679pp
All Inclusive
Sep 2026
£1569pp
All Inclusive
Oct 2026
£1599pp
All Inclusive
Nov 2026
£1609pp
All Inclusive
Dec 2026
£1619pp
All Inclusive
Jan 2027
£1959pp
All Inclusive
Mar 2027
£3459pp
All Inclusive

PLEASE WAIT...

Oops something went wrong...
SIMILAR HOTELS

Here are some similar hotels that might interest you...

x
Request a Quote