Hard Rock Hotel Riviera Maya

Robbie Shewchuk

Hard Rock Hotel in Riviera Maya has more than lived up to our expectations. Resort is very large, lots to do for those with busy minds but also quiet places when you want to unwind away fron the activities. Meals have been great, special call out to Umi restaurant at the Adults only area. We were taken care of by Nico and he’s someone special. Attention to detail, wonderful recommendations and great interaction. This is our 2nd stay here, we came back in 2017 with our 2 boys and we are here now as adults without them. Both trips were amazing. Enjoying every moment

Francisco Armijo

We visited with friends for a birthday celebration and had an fantastic time. The venue offered a great variety of music, food, and drinks, and the room was very comfortable. Naef and Gabriel, our concierges, gave us a wonderfully warm welcome. They are truly professional and passionate, and I never felt alone in handling any of the planning, changes, or requests. It was one of the best experiences I've ever had. As for the hotel, my only critique—though this is more of a personal preference—is that they only serve Pepsi products, and I noticed the taste of the mixed drinks can vary. That said, if someone can afford it, I recommend this place 100%.

Fredd Penny

My wife and I have been to the Hard Rock in Riviera Maya 3 times in 4 years. The last two times were in August 2025 with the family and November 2025 with my Brother and sister in-law. Since we have become the Hall of Fame members, we have seen a considerable difference between VIP and Hall of Fame. For starters, having butlers was a plus. Our butlers , Moises and Paola in August were amazing. The service they both gave us was impeccable. The were so on top of our needs we requested them for our trip in November 2025. We also plan to go back next year and plan to request them a head of time. Moises and Paola were also amazing when I had a problem with the master bedroom TV in the suite had no audio. I tried several times to talk to the front desk regarding the problem. No resolve that evening. Once I contacted Moises, our butler got involved, 2 men came to the room within 10 mins and had it working in 5 mins. That's service. Thank you Moises. We also loved the staff at the Azul pool. William aka: Will I Am, did an amazing job at the pool when he found out my brother, and I, were celebrating birthdays, he set up a special area at the pool with balloons and later came with the staff to sing happy birthday and bring us a small cake. Great staff The other amenities were amazing. The restaurants all had great food, including Faro. The manager at Faro, Maria, and her servers Manu and Brenda always go above & beyond to make are dining experience a pleasure to start our day. Senses is a fun experience for dinner. The gentlemen who speak to us about the different foods was amazing and entertaining. We have been to several Hard Rocks and find Riviera Maya to be our favorite place to revisit again and again. As for the shows, they are very entertaining and there is always something going on either in the theater, pool side, or lobbies. In Novenber we booked a suite and loved the view, as well as, the service of the housekeeping staff. The in rooming dining experience in the suite was excellent. A staff comes up and serves you a 4 course meal in the suite. A wonderful experience. We look forward to booking our next trip to Riviera Maya again soon. He we come Moises and Paola.

Jody Oliver

Just got back last night and already missing it! We had an overall great stay, but there were a couple of things that kept this review from being 5 stars. The good; Service was excellent, mostly everyone was so friendly and went above and beyond. Special shout outs to David at the market breakfast buffet, Nick who gave amazing poolside facials and massages, the anquasize guy, and the ladies who made my smoothie and omelettes each morning! And the ice cream staff who probly saw my kids at least five times a day! Food was so good! From the buffet to the ala Cart restaurants, I thought the food was fantastic! Bartenders were also great! I’m not sure if it was busy season or not but I never felt like it was crowded which was nice, people did reserve beach chairs early and there were vip chairs reserved but we never had a problem finding 6-8 chairs together. The beach was also beautiful and kept my kids collecting shells most of the day. Waterpark, trampoline park, and playground were also great, and my kids loved it. I recommend the monkey tour because that was really cool too! The entertainment was absolutely fantastic! We saw the Mexican show, neon humans, Fire and Water show, and Michael Jackson. I do wish they did more in the lobby area at night though, it got kind of boring later into the night after shows were done. The bad; 1) Zen restaurant, while the food was fantastic the first night we went there was for my friends 50th birthday ( the whole reason for the trip) and it was the first time we received bad service, the waiter just didn’t want to be there, and I’m not sure if there was a huge language barrier but stuff got missed, my son didn’t get his Mac and cheese until everyone was pretty much done eating, and I don’t think the waiter smiled once, he wasn’t personable and it’s too bad because it was supposed to be a special night. When we returned on the last day to try and get a teppanyaki table for our last nite it was closed which was frustrating because I had spoke to the concierge that morning and he had told me to show up at 530 if we wanted the table, I think he should have known it would have been closed that day. 2) the vacation planners, we had booked an excursion earlier in the week, and then found out that was a busy day at the resort for kids so we wanted to change it but there was nothing available. We told him we were going to look at other options our travel agent had sent and he told us as long as we cancel before 3 the day before it would be fine ( the excursion started at 8am) my friend was very clear when she asked “oh so it doesn’t have to exactly 24 hours” the guy said no, when we showed up to cancel we were told we couldn’t because we were too late (showed up about 1030ish). The manager defended his staff would not do anything. It felt scammy, make sure you do what’s in the contract in writing and don’t rely on information from them. On the plus side the excursion was great and we are glad we went. 3) the first day there at about 7am (I think) the hotel phone started ringing, and we got about 3 more calls that day asking us to come down to receive some promotions. My friend and I ended up sitting and listening to a sales pitch for a half hour to convince us to do a breakfast that would take an hour and a half on one of our days to talk about time shares. Had I known I would have said no right away, we did say no to the breakfast so received nothing for our time wasted. I also didn’t like the upselling of wine at Toro, and the marketing team targeting people at the pool and beach. I don’t expect that stuff at a 5 star resort. Overall I’d stay again in a heartbeat though, but I’d take the lessons of planning my excursion before my stay with my travel agent, not falling for “promotions”, and I’d go early in the trip for a teppanyaki table. I also think it would be nice for the resort to put out the weeks schedule earlier than the Monday it starts on because when we were booking the excursion we didn’t know what we were planning around.

Mandy Pister

We had the most amazing vacation at the hard rock Hotel in the Minor Riviera. We were there for 11 days in total and the service and the staff were absolutely amazing. From check in to check out room service was absolutely amazing and always nice and warm when we received it we stayed in the presidential suite where we had a personal assistant, and I would recommend this to everyone this made my vacation, seamless and easy to navigate a resort of this large our assistants Moises and Paola We’re absolutely amazing from booking tours for us during the day bowling at the resort anything we possibly wanted right up to getting my nails painted it was absolutely amazing booking dinner reservations every night. They did an absolutely wonderful job and what topped the whole trip off was the fact that I celebrated my 49th birthday here and they came out to the pool with three attendance named Aaron, Sinai & Carmelo and saying happy birthday to me and brought me a nice sweet treat and it was absolutely amazing and then when I got up to my room, there was birthday balloons up there, confetti on my bed, a birthday banner and more treats and champagne they were to die for it. It was absolutely amazing Moses and Paola Went above and beyond my expectations for this resort and I appreciated everything they did for us. We look forward to coming back again in the future. The ocean view was absolutely amazing. The kids had a great time. We drank a lot, and the food was absolutely amazing. we never had one bad experience at any restaurant while we were visiting. We recommend this resort to absolutely everybody if they’re looking for a little adult time a little family time or just a nice quiet getaway. We look forward to seeing you all in the future