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  Back Home Destinations Caribbean Mexico Hard Rock Hotel Riviera Maya   
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Located In: Mexico

Hard Rock Hotel Riviera Maya

Google Logo 4.6 Google reviews (18280)
Best Price From £1579pp
Jan 2026
£1589 pp
All Inclusive
Feb 2026
£1669 pp
All Inclusive
Mar 2026
£1719 pp
All Inclusive
Apr 2026
£1579 pp
All Inclusive
May 2026
£1579 pp
All Inclusive
Jun 2026
£1699 pp
All Inclusive
Jul 2026
£1709 pp
All Inclusive
Aug 2026
£1649 pp
All Inclusive
Sep 2026
£1579 pp
All Inclusive
Oct 2026
£1609 pp
All Inclusive
Nov 2026
£1619 pp
All Inclusive
Dec 2026
£1629 pp
All Inclusive
Mar 2027
£2029 pp
All Inclusive
Up to 35% Off, $200 Resort Credit & Kids Stay Free *
Overview
Accommodation
Facilities
Heaven Benefits
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.

Distance from the nearest beach

The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.

Distance from the airport

The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.

Pools
Restaurant
Bar
Gym
Beach
Shuttle
Spa
Wifi
Kids Club
Adults-Only
For Families
Waterpark
Click to read more
Accommodation
Deluxe Gold (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • King-sized bed or 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
  • Direct access to semi-private swimming pool
  • Balcony with garden view
  • King-size bed
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Facilities

Facilities

  • Swimming pools, including adults-only pools
  • Private beach, including adults-only area
  • Waterpark
  • Gym
  • Adults-only spa
  • Golf
  • Complimentary Wi-Fi
  • Land sports
  • Outdoor courts
  • Kids’ club
  • Gaming lounge
  • Weddings and honeymoon venue
  • Business centre
  • Daytime and evening entertainment
  • Music lab
  • Restaurants, including adults-only restaurants
  • Bars, including adults-only bars
  • Shops
  • Beauty salon
  • Yoga temple
  • Lobby
Heaven Benefits

Heaven Benefits

Guests staying in adults-only Heaven rooms are entitled to the following:

  • Exclusive accommodation
  • Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
  • Access to adults-only Eden beach and Jacuzzi
  • Access to adults-only Faro restaurant
  • Priority reservations at UMO and WAI restaurants

Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.

All-Inclusive

All-Inclusive

The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:

  • Luxury accommodation
  • Unlimited casual and a la carte dining
  • Unlimited beverages
  • Complimentary Wi-Fi
  • 24/7 room service
  • Land sports
  • Use of fitness centre and jogging track
  • Pool and beachside service
  • Daily activities
  • Evening entertainment
  • Complimentary parking
  • Unlimited phone calls to US and Canada
  • Private function concessions
  • Gratuities included

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

The Market

  • International buffet
  • Dress code: Casual

Pizzeto

  • Pizzas and pasta
  • Dress code: Casual

Frida

  • Mexican cuisine
  • Dress code: Casual

Zen

  • Asian cuisine
  • Dress code: Casual

Cafetto

  • Continental breakfast and snacks

Float

  • Snacks and cocktails

Toro

  • Steaks and a la carte dishes
  • Dress code: Casual

Ciao

  • Italian a la carte specialties
  • Family Friendly
  • Dress code: Casual

Le Petit Cochon

  • French food
  • Family Friendly
  • Dress code: Casual

Dive

  • Snacks
  • Family Friendly

WAI

  • Thai cuisine
  • Adults only
  • Dress code: Fine dining casual

UMO

  • Mexican Yucatan cuisine
  • Adults only
  • Dress code: Fine dining casual

Faro Gastro Market

  • International cuisine
  • Serves breakfast and lunch, buffet style
  • Exclusive for Heaven guests
  • Adults only
  • Dress code: Casual

La Isla

  • Seasoned burgers, fries and American style desserts
  • Dress code: Casual

Gallos

  • Mexican Cuisine
  • Family friendly
  • Dress code: Casual
Offer Details

Up to 35% Off, $200 Resort Credit & Kids Stay Free *

Up to 35% Off, $200 Resort Credit & Kids Stay Free *
*Up to 35% Off, Kids Stay Free & $200 Resort Credit to use towards spa, beauty salon (select services) & golf when travelling between 11/12/2025 - 20/12/2026. Resort Credit is applicable per room per night. Child age 4-12 yrs.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.6 Google reviews (18280)
Sassan S
We had an overall enjoyable stay at the Hard Rock Resort Riviera Maya, with several highlights that truly stood out. Check-in was fast and smooth, setting a great tone from the moment we arrived. The staff were exceptional throughout our stay—warm, caring, always smiling, and genuinely attentive, which made a big difference in our experience. The food exceeded our expectations for an all-inclusive resort, with great quality and variety across the restaurants. The bars were another major plus, offering genuinely top-shelf liquor and well-made drinks. One feature we especially appreciated was the first-come, first-served policy at the restaurants. It was refreshing not to spend hours making reservations or planning dinners in advance, allowing us to relax and enjoy our vacation more freely. That said, the rooms were the main drawback. They felt outdated, somewhat small, and not as clean as we would have expected for a resort at this level. Overall, while the accommodations could use updating and better attention to cleanliness, the outstanding staff, excellent food, high-quality drinks, and stress-free dining experience made our stay memorable and enjoyable.
Julien L
This is a big resort but it’s very well laid out and there’s cozy spots all over! The biggest flaw is chair reservations at the pool. We’ve had VIP guests (and regular guests) reserve chairs at the pool beside us all week and not show up. I saw people have 3 different locations reserved. We choose hotels that don’t accept chair reservations now, it’s much better and more fair. We came to Hard Rock as part of a group, but won’t come back because of this. The food and service is amazing! It’s a great family resort and the adult side is very cozy also!
Flavia Garcia
My family and I had the opportunity to stay at hard rock Riviera Maya, and it was by far the best experience was honestly treated like royalty. Also shout out to our butler, Gabriel and Naef For being in touch with us before arriving to Cancun and making everything super smooth, check in was so quick and easy as well as checkout. Thank you so much to our butlers Gabriel and Naef for making it such a great experience for us and always being on top of everything and making sure that we were very happy. Exceptional and personalized service (butlers handle reservations, snacks, activities) making trips smoother, especially for our big family of 14 people.😁😁😁 Food was delicious but definitely el TORO was by far our favorite one. If you are traveling with little ones definitely recommend the Kids Club my kid was begging to go everyday she absolutely loved it so many activities for young kids.
Anna Ung
We had an amazing stay at Hard Rock Riviera Maya. The food across the resort was excellent—fresh, flavorful, and far better than what we’ve experienced at other resorts. The service truly stood out: staff were friendly, attentive, and always willing to help, and room service was impressively fast and efficient. The beaches, pools, and amenities were all top-notch. Everything was clean, well maintained, and easy to access, which made the stay feel effortless and relaxing. Compared to other resorts we’ve stayed at, the overall level of service here was noticeably better and more consistent. From start to finish, the experience exceeded our expectations. We would absolutely return and highly recommend Hard Rock Riviera Maya to anyone looking for great food, excellent service, and a beautiful resort setting.
Greg
After a rough start due to a transportation issue and having spent 2 hours over 3 days to get Hard Rock on board, they did take care of things. The following review is not related to the painful transportation issue, but for everything else in the resort. 1) Rooms: beds very comfortable and nice rooms but extremely small and tight. The hot tub was literally 6" away from the bed. 2) Food/restos: food at the restaurants was quite good and the room service was great, very fast. However, there was often huge wait times to get into restaurants (no reservations). We regularly heard anywhere from 8 to 22 "families ahead of you". Sometimes we waited, sometimes we didn't. Desserts were pretty mediocre across the board, including the cafe 3) Pool: challenging to get a chair. I was often there before 9am and still, nearly all chairs reserved. Pool area is decent, lots of towels available and decent food/drinks available 4) Resort grounds: very big resort but Hard Rock has extended golf carts going between the 2 lobbies every 2 minutes, that they did very well 5) Shows: the shows were good, 2 of them were excellent (Neon and mexican folklore) except the staff didn't inform us that these 2 shows are different than all others. On the daily newsletter, at first glance they seemed like any other ("dinner and a show"). They should have highlighted the fact that these were special venues with outside talent. We missed the first show and the second one we just got lucky...discovered it 20 minutes before it happened and managed to talk my way in. 6) location: Puerto Aventuras. Playa del Carmen is 25 minutes away, airport is 1:15 away. Plan on it
More...

BEST PRICE FROM Flight & Hotel
£1579pp
Jan 2026
£1589pp
All Inclusive
Feb 2026
£1669pp
All Inclusive
Mar 2026
£1719pp
All Inclusive
Apr 2026
£1579pp
All Inclusive
May 2026
£1579pp
All Inclusive
Jun 2026
£1699pp
All Inclusive
Jul 2026
£1709pp
All Inclusive
Aug 2026
£1649pp
All Inclusive
Sep 2026
£1579pp
All Inclusive
Oct 2026
£1609pp
All Inclusive
Nov 2026
£1619pp
All Inclusive
Dec 2026
£1629pp
All Inclusive
Mar 2027
£2029pp
All Inclusive

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