Close

Call us
Favourites
My Account
Menu

Call Our Travel Experts

Receive tailored travel advice and book the perfect holiday of your dreams.

For After Sales please contact:

Click for Customer Service

Opening Hours

Please note that bank holiday hours may vary and might not align with these standard timings.

  Back Home Destinations Caribbean Mexico Hard Rock Hotel Riviera Maya   
Search
phone icon
Located In: Mexico

Hard Rock Hotel Riviera Maya

Google Logo 4.6 Google reviews (18351)
Best Price From £1519pp
Jan 2026
£1959 pp
All Inclusive
Feb 2026
£1589 pp
All Inclusive
Mar 2026
£1709 pp
All Inclusive
Apr 2026
£1519 pp
All Inclusive
May 2026
£1559 pp
All Inclusive
Jun 2026
£1629 pp
All Inclusive
Jul 2026
£1719 pp
All Inclusive
Aug 2026
£1689 pp
All Inclusive
Sep 2026
£1559 pp
All Inclusive
Oct 2026
£1599 pp
All Inclusive
Nov 2026
£1609 pp
All Inclusive
Dec 2026
£1609 pp
All Inclusive
Jan 2027
£1969 pp
All Inclusive
May 2027
£1909 pp
All Inclusive
Jul 2027
£3339 pp
All Inclusive
Up to 35% Off, $200 Resort Credit & Kids Stay Free *
Overview
Accommodation
Facilities
Heaven Benefits
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.

Distance from the nearest beach

The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.

Distance from the airport

The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.

Pools
Restaurant
Bar
Gym
Beach
Shuttle
Spa
Wifi
Kids Club
Adults-Only
For Families
Waterpark
Click to read more
Accommodation
Deluxe Gold (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • King-sized bed or 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
  • Direct access to semi-private swimming pool
  • Balcony with garden view
  • King-size bed
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Facilities

Facilities

  • Swimming pools, including adults-only pools
  • Private beach, including adults-only area
  • Waterpark
  • Gym
  • Adults-only spa
  • Golf
  • Complimentary Wi-Fi
  • Land sports
  • Outdoor courts
  • Kids’ club
  • Gaming lounge
  • Weddings and honeymoon venue
  • Business centre
  • Daytime and evening entertainment
  • Music lab
  • Restaurants, including adults-only restaurants
  • Bars, including adults-only bars
  • Shops
  • Beauty salon
  • Yoga temple
  • Lobby
Heaven Benefits

Heaven Benefits

Guests staying in adults-only Heaven rooms are entitled to the following:

  • Exclusive accommodation
  • Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
  • Access to adults-only Eden beach and Jacuzzi
  • Access to adults-only Faro restaurant
  • Priority reservations at UMO and WAI restaurants

Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.

All-Inclusive

All-Inclusive

The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:

  • Luxury accommodation
  • Unlimited casual and a la carte dining
  • Unlimited beverages
  • Complimentary Wi-Fi
  • 24/7 room service
  • Land sports
  • Use of fitness centre and jogging track
  • Pool and beachside service
  • Daily activities
  • Evening entertainment
  • Complimentary parking
  • Unlimited phone calls to US and Canada
  • Private function concessions
  • Gratuities included

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

The Market

  • International buffet
  • Dress code: Casual

Pizzeto

  • Pizzas and pasta
  • Dress code: Casual

Frida

  • Mexican cuisine
  • Dress code: Casual

Zen

  • Asian cuisine
  • Dress code: Casual

Cafetto

  • Continental breakfast and snacks

Float

  • Snacks and cocktails

Toro

  • Steaks and a la carte dishes
  • Dress code: Casual

Ciao

  • Italian a la carte specialties
  • Family Friendly
  • Dress code: Casual

Le Petit Cochon

  • French food
  • Family Friendly
  • Dress code: Casual

Dive

  • Snacks
  • Family Friendly

WAI

  • Thai cuisine
  • Adults only
  • Dress code: Fine dining casual

UMO

  • Mexican Yucatan cuisine
  • Adults only
  • Dress code: Fine dining casual

Faro Gastro Market

  • International cuisine
  • Serves breakfast and lunch, buffet style
  • Exclusive for Heaven guests
  • Adults only
  • Dress code: Casual

La Isla

  • Seasoned burgers, fries and American style desserts
  • Dress code: Casual

Gallos

  • Mexican Cuisine
  • Family friendly
  • Dress code: Casual
Offer Details

Up to 35% Off, $200 Resort Credit & Kids Stay Free *

Up to 35% Off, $200 Resort Credit & Kids Stay Free *
*Up to 35% Off, Kids Stay Free & $200 Resort Credit to use towards spa, beauty salon (select services) & golf when travelling between 11/12/2025 - 20/12/2026. Resort Credit is applicable per room per night. Child age 4-12 yrs.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.6 Google reviews (18351)
Sam Kelner Business Performance Advisor
The resort is beautiful, with lots of fun things to do for the kids ranging from the man made lagoon, swimming pools, waterpark, laser tag, bowling & mini bowling, rock wall, arcade, indoor gym. The spa was fantastic. The rooms are smaller & a little dated, but they were nice too. We had great food, the staff went out of their way to make our stay fun & comfortable. We had exceptional service from Astridt, Charlie, De Ana, Susan, De Ana & many more. One of the things that made it a special, great, was the fact that when there wasn’t something out by the pool to eat for the kids, the buffet gave you to go plates/silverware To go get something off the buffet to bring to the children. Our family would absolutely come back, and plan to!
Candice Simonson
The only reason I gave any 4 stars was because of smaller rooms (totally able to make work for a week vacation). And the location. It was a long drive with young kids (well worth it tho) after a long day of flights. The resort was very clean, safe and had lots of activities for younger kids. Staff was exceptional. The staff is friendly, happy and helpful. The kids club I highly recommend. Staff was warm and welcoming providing amazing care and entertainment for the kids. The extras including the Waterpark and indoor playground for the kids were all included and kept clean and a lot of fun!! We'd certainly go back!!
Sassan S
We had an overall enjoyable stay at the Hard Rock Resort Riviera Maya, with several highlights that truly stood out. Check-in was fast and smooth, setting a great tone from the moment we arrived. The staff were exceptional throughout our stay—warm, caring, always smiling, and genuinely attentive, which made a big difference in our experience. The food exceeded our expectations for an all-inclusive resort, with great quality and variety across the restaurants. The bars were another major plus, offering genuinely top-shelf liquor and well-made drinks. One feature we especially appreciated was the first-come, first-served policy at the restaurants. It was refreshing not to spend hours making reservations or planning dinners in advance, allowing us to relax and enjoy our vacation more freely. That said, the rooms were the main drawback. They felt outdated, somewhat small, and not as clean as we would have expected for a resort at this level. Overall, while the accommodations could use updating and better attention to cleanliness, the outstanding staff, excellent food, high-quality drinks, and stress-free dining experience made our stay memorable and enjoyable.
Joshua Ott
Extremely disappointed with our stay. We did not receive the room category we paid for, and the issues only escalated. I became very sick during the trip, and since I never left the resort, I strongly suspect it came from the on‑site steak restaurant Tori. When I went to buy medicine from the resort store—at a steep markup—I noticed several other guests purchasing the exact same medication. That alone raises serious concerns about a recurring health or sanitation problem at this property. To make matters worse, a small spill on the bottom sheet led to an unnecessarily rude interaction with Concierge, who insisted we pay for an entire bedding set instead of simply replacing the sheet. For a resort that advertises itself as high‑end and guest‑focused, the service and overall experience fell far below expectations. I come to the area every year for the Closer to the Sun music festival, and I’ve stayed at Barcelo in previous years. It’s consistently been a far better experience, and after this stay, I’ll be returning there next year instead. Would not recommend this resort based on my experience.
christine evangelidis
Travelled to the Hard Rock Riviera Maya with three families to celebrate a milestone birthday - 6 adults and 5 kids. The service from all the staff has been incredible, and really sets this resort apart from others. In particular, pool concierge Nick, and his colleagues Ceci, Aaron, Oscar, Erick and Salgado, really went out of their way to make the birthday special. I am so appreciative. And Rene, our cabana server, was exceptionally attentive. What a spectacular experience. Thank you, Hard Rock, and staff!
More...

BEST PRICE FROM Flight & Hotel
£1519pp
Jan 2026
£1959pp
All Inclusive
Feb 2026
£1589pp
All Inclusive
Mar 2026
£1709pp
All Inclusive
Apr 2026
£1519pp
All Inclusive
May 2026
£1559pp
All Inclusive
Jun 2026
£1629pp
All Inclusive
Jul 2026
£1719pp
All Inclusive
Aug 2026
£1689pp
All Inclusive
Sep 2026
£1559pp
All Inclusive
Oct 2026
£1599pp
All Inclusive
Nov 2026
£1609pp
All Inclusive
Dec 2026
£1609pp
All Inclusive
Jan 2027
£1969pp
All Inclusive
May 2027
£1909pp
All Inclusive
Jul 2027
£3339pp
All Inclusive

PLEASE WAIT...

Oops something went wrong...
SIMILAR HOTELS

Here are some similar hotels that might interest you...

x
Request a Quote