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    Back   Home     Destinations     Caribbean     Mexico     Hard Rock Hotel Riviera Maya

Located In: Mexico

Hard Rock Hotel Riviera Maya

Google Logo 4.6 Google reviews (16718)
Best Price From £1439.00pp
May 2025
£1439 pp
All Inclusive
Jun 2025
£1439 pp
All Inclusive
Jul 2025
£1729 pp
All Inclusive
Aug 2025
£1679 pp
All Inclusive
Sep 2025
£1599 pp
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Oct 2025
£1659 pp
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Nov 2025
£1649 pp
All Inclusive
Dec 2025
£1689 pp
All Inclusive
Jan 2026
£1849 pp
All Inclusive
Feb 2026
£1849 pp
All Inclusive
Mar 2026
£1839 pp
All Inclusive
Apr 2026
£1839 pp
All Inclusive
May 2026
£1999 pp
All Inclusive
Jun 2026
£1969 pp
All Inclusive
Jul 2026
£2159 pp
All Inclusive
Up to 35% off
Overview
Accommodation
Facilities
Heaven Benefits
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...

With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.

Distance from the nearest beach

The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.

Distance from the airport

The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.

Pools
Restaurant
Bar
Gym
Beach
Shuttle
Spa
Wifi
Kids Club
Adults-Only
For Families
Waterpark
Click to read more

Accommodation
Deluxe Gold (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • King-sized bed or 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
  • Balcony with hammock and garden view
  • 2 double beds
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
  • Direct access to semi-private swimming pool
  • Balcony with garden view
  • King-size bed
  • Bathroom with shower and amenities
  • Hydro spa tub
  • Complimentary Wi-Fi
  • Satellite TV
  • Air conditioning
  • Telephone
  • Safe
  • Bluetooth alarm clock radio
  • Minibar (stocked with sofa, juice, bottled water and domestic beer)
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • 24-hour room service
  • Turndown service (upon request)

Facilities

Facilities

  • Swimming pools, including adults-only pools
  • Private beach, including adults-only area
  • Waterpark
  • Gym
  • Adults-only spa
  • Golf
  • Complimentary Wi-Fi
  • Land sports
  • Outdoor courts
  • Kids’ club
  • Gaming lounge
  • Weddings and honeymoon venue
  • Business centre
  • Daytime and evening entertainment
  • Music lab
  • Restaurants, including adults-only restaurants
  • Bars, including adults-only bars
  • Shops
  • Beauty salon
  • Yoga temple
  • Lobby

Heaven Benefits

Heaven Benefits

Guests staying in adults-only Heaven rooms are entitled to the following:

  • Exclusive accommodation
  • Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
  • Access to adults-only Eden beach and Jacuzzi
  • Access to adults-only Faro restaurant
  • Priority reservations at UMO and WAI restaurants

Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.


All-Inclusive

All-Inclusive

The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:

  • Luxury accommodation
  • Unlimited casual and a la carte dining
  • Unlimited beverages
  • Complimentary Wi-Fi
  • 24/7 room service
  • Land sports
  • Use of fitness centre and jogging track
  • Pool and beachside service
  • Daily activities
  • Evening entertainment
  • Complimentary parking
  • Unlimited phone calls to US and Canada
  • Private function concessions
  • Gratuities included

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Dining

Dining

The Market

  • International buffet
  • Dress code: Casual

Pizzeto

  • Pizzas and pasta
  • Dress code: Casual

Frida

  • Mexican cuisine
  • Dress code: Casual

Zen

  • Asian cuisine
  • Dress code: Casual

Cafetto

  • Continental breakfast and snacks

Float

  • Snacks and cocktails

Toro

  • Steaks and a la carte dishes
  • Dress code: Casual

Ciao

  • Italian a la carte specialties
  • Family Friendly
  • Dress code: Casual

Le Petit Cochon

  • French food
  • Family Friendly
  • Dress code: Casual

Dive

  • Snacks
  • Family Friendly

WAI

  • Thai cuisine
  • Adults only
  • Dress code: Fine dining casual

UMO

  • Mexican Yucatan cuisine
  • Adults only
  • Dress code: Fine dining casual

Faro Gastro Market

  • International cuisine
  • Serves breakfast and lunch, buffet style
  • Exclusive for Heaven guests
  • Adults only
  • Dress code: Casual

La Isla

  • Seasoned burgers, fries and American style desserts
  • Dress code: Casual

Gallos

  • Mexican Cuisine
  • Family friendly
  • Dress code: Casual

Offer Details

Up to 35% off

Up to 35% off
Up to 35% off. All savings are already applied to the prices shown when travelling between 1st April 2025 - 17th December 2025 Minimum 5 Nights apply. **Blackout Dates Apply

Hotel Reviews
Google Logo 4.6 Google reviews (16718)
Neal K
Spent 10 days at the Hard Rock Riviera Maya in February. We have been to 15+ all inclusive resorts and found this HR to have the nicest grounds/beaches we have experienced. We would walk the entire grounds daily and enjoyed the pristine landscaping and lagoons areas that served as the beach. Drink & food are readily available throughout the resort. The restaurants were good.....we had some excellent meals and a few misses. No real issue getting into the restaurants unless you come at 7PM....which is peak time and usually will have a decent wait time. The rooms are tighter than we are use to. We had more luggage due to our longer stay and the 3 drawers/5 hangers did not meet our needs. The house keeping was not consistent as we had to call for service multiple times. There were no hand towels or face clothes on multiple days. The last 2 days, our room experienced a sewer odor coming from the shower drain. Maintenance came but spraying a deodorizer did not solve the issue! The service at the restaurants were good. We enjoyed Faro daily for either breakfast or lunch or both some days. The Manager Maria and her team treated us very well and we appreciated the great service and food. Zen was also very good on all levels. We enjoyed our vacation at the Hard Rock, but feel Management could make efforts to make the customer experience even better. Inconsistent quality at the Al-a-Carte Restaurants. The consistency of the housekeeping. General maintenance of the rooms/buildings needs attention. From a health perspective, placing used drink glasses into a tub of water for a quick rinse does not provide the level of sanitation that is reasonable. I returned home to a bad cold/flu that likely came from using these unclean drink glasses at the beach/pool areas. Bring a GO CUP for your drinks!!

Jason Stoner
I like to rate experiences that are in the top or bottom 5% only. This visit to Hard Rock Riviera Maya was an absolute surprise. With it being all inclusive AND Spring Break, I expected dirty cups, bottles and the like scattered throughout the premises. On the contrary, the grounds were kept immaculately, everything was cleaned every day and throughout the day, and the place was beautiful and spotless. I will return at some point to revisit all the friends I made amongst the staff, and to enjoy the very functional and beautiful grounds. EVERY interaction with all employees was greeted with a smile and “Hola”. Special recognition goes out to Hugo at the front desk, the sommelier at Toro, Sam in Housekeeping, and especially David Alvarez poolside. David was incredible and deserves huge accolades. The food was average I suppose for such a venue, but all in all the experience was fantastic. Keep up the good work!

Fernando Contreras
We came here for a friend’s wedding and had an awesome time! The resort is fantastic, and the vibe is fun and energetic. The wedding itself was stunning—perfect beach backdrop, amazing food, and great hospitality from the staff. Even outside the wedding events, the all-inclusive food and drinks were top-tier, and there was always something to do—whether lounging by the pool, hitting the beach, or enjoying the nightlife. Highly recommend this place for a destination wedding or group trip. Can’t wait to come back!

Eder Cordero
My expectations were probably very high, as I had previously stayed at the Hard Rock in Panama, and the facilities, rooms, food, and service there seemed great to me. For this reason, I thought it would be worth staying at the Hard Rock in Riviera Maya. I would give a good rating to the pools and common areas, but my surprise was that the rooms feel somewhat 'old,' as if they needed renovation or maintenance. I even expected better infrastructure in the Heaven section (because I visited the bride and groom in the honeymoon suite), and I got with the same bad feeling/experience. I have the feeling that I did not receive the quality I was expecting, especially for the amount I paid. I stayed in Building 4, and having the bathtub next to the beds makes the room feel super cramped and lacking in space. Cleaning was only done once during my stay and on the last day, we stayed almost until 6 pm due to work-related matters, and because we already had the 'white' paper bracelet, we noticed that service and attention changed dramatically, as if we were 'marginalized.' Lastly, I wanted to ask for a croissant and was denied because it was already past 5 pm (how much can a croissant mean or cost compared to what we had already paid for our stay?). The straw that broke the camel's back was finding our suitcases 'tossed' on the floor and exposed to the weather, because as we were 'no longer guests,' the concierge staff did not secure our luggage. From the bottom of my heart, I thank all the staff at the SPA and the Coffee Shop, who were the only ones that made me feel CARED and treated us super well at all times! As for the rest, I hope the Hotel takes this into account, because for now, one part of me would like to stay again but the other one is not pretty sure.

Francisco Gutierrez
If you are a hard core fan of Hard Rock Hotel, skip this (I'm sure you'll continue to give them your money regardless). If you care about having a great time with your family, meaning, eating good quality food, being greeted well, and not have to nearly wrestle other tourists to find a seat at the pool or "beach", I recommend you go somewhere else in the Riviera Maya. There are other similarly-priced all-inclusive resorts in the area that have far superior food, service and amenities (think modern water park, plenty of access to pool beds, maintained premises, etc). Simply put Hard Rock Hotel at Riviera Maya did not meet bare minimum expectations, which include: 1) Subpar food (with the exception of Zen Japanese style restaurant, food lacked flavor, sometimes stale, watered down drinks using low quality vendors). 2) Lackluster service from reception to restaurants (practically everyone greets you with a grim face, is it the poor salary and working conditions? very likely) 3) Exorbitant costs for activities (specifically activities at the the vibe city much more expensive than anywhere I've been to, on to of that add the fact that depending on what location in the hotel you reserve it, you get even higher prices. And to to it off, any resort credit will not be fully honored, covering 65% of it or none depending on activity. 4) Water park is underwhelming, outdated compared to some in the area. Areas need improvement, lose steps in the stairs leading to water slides, platform at the end of slides appears that are broken grates, covered with foam covers. Single food venue (truck had awful fast food, hot dogs, fries, nachos, maybe a great choice in the USA, but this is Mexico, come on). 5) Don't forget there is no natural beach, looks like it was man made with added external sand that feels simply unnatural (far from the beautiful sand north our south of here). 6) Last but not least, typical room is extremely small compared to other hotels in the area and even those in Hawaii. They have seen better days, there is rust on the bathroom metal pieces, the wood pieces are rotted, window curtains and sink show signs of mold. Also, be careful when you are planning your stay, unfortunately if you add an additional guest to your stay you'll be charged over $200/night. Yes, it's good to have as an option for such unplanned cases, but hotel staff won't help you over the phone after reservation has been made and prior to arriving.


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BEST PRICE FROM Flight & Hotel
£1439pp
May 2025
£1439pp
All Inclusive
Jun 2025
£1439pp
All Inclusive
Jul 2025
£1729pp
All Inclusive
Aug 2025
£1679pp
All Inclusive
Sep 2025
£1599pp
All Inclusive
Oct 2025
£1659pp
All Inclusive
Nov 2025
£1649pp
All Inclusive
Dec 2025
£1689pp
All Inclusive
Jan 2026
£1849pp
All Inclusive
Feb 2026
£1849pp
All Inclusive
Mar 2026
£1839pp
All Inclusive
Apr 2026
£1839pp
All Inclusive
May 2026
£1999pp
All Inclusive
Jun 2026
£1969pp
All Inclusive
Jul 2026
£2159pp
All Inclusive

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