Overview
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun i...
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the sun, this stylish all-inclusive complex caters for all tastes and ages with sensational facilities, including a fabulous waterpark, cool accommodation and irresistible dining options. So, prepare to hit a holiday high note with a phenomenal stay at the ultimate rock retreat on the sun-drenched shores of Mexico.
Distance from the nearest beach
The Hard Rock Hotel Riviera Maya boasts its own private white sand beach.
Distance from the airport
The Hard Rock Hotel Riviera Maya is approximately 76km away from Cancun International Airport.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Private Beach")
Beach
![Golf]( "Golf Course")
Golf
![Shuttle]( "Shuttle to and from Golf Course")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids’ Club")
Kids Club
![Adults-Only]( "Adults-Only Section")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
Deluxe Gold (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- King-sized bed or 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service
Deluxe Partial Ocean (Hacienda Adults and Kids)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Gold (Heaven Adults Only)
- Balcony with hammock and garden view
- 2 double beds
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Deluxe Swim-Up (Heaven Adults Only)
- Direct access to semi-private swimming pool
- Balcony with garden view
- King-size bed
- Bathroom with shower and amenities
- Hydro spa tub
- Complimentary Wi-Fi
- Satellite TV
- Air conditioning
- Telephone
- Safe
- Bluetooth alarm clock radio
- Minibar (stocked with sofa, juice, bottled water and domestic beer)
- Espresso/American coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- 24-hour room service
- Turndown service (upon request)
Heaven Benefits
Guests staying in adults-only Heaven rooms are entitled to the following:
- Exclusive accommodation
- Access to adults-only Eden pool area (including a private swimming pool, cabanas with full service, entertainment and swim-up bar)
- Access to adults-only Eden beach and Jacuzzi
- Access to adults-only Faro restaurant
- Priority reservations at UMO and WAI restaurants
Please note that details, including times and benefits, may be subject to change without notice. You will be provided with full details of the benefits on arrival at the hotel.
All-Inclusive
The Hard Rock Hotel Riviera Maya all-inclusive programme includes the following:
- Luxury accommodation
- Unlimited casual and a la carte dining
- Unlimited beverages
- Complimentary Wi-Fi
- 24/7 room service
- Land sports
- Use of fitness centre and jogging track
- Pool and beachside service
- Daily activities
- Evening entertainment
- Complimentary parking
- Unlimited phone calls to US and Canada
- Private function concessions
- Gratuities included
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Kids Stay Free *
Kids Stay Free *
*Kids Stay free when you travel between 30th July 2024 - 15th December 2025. Free child stays are already included in the prices shown. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
4.6
Google reviews (15890)
Martha Z
We had such an amazing time at the Hard Rock Hotel Riviera Maya! We were there for a wedding and ended up staying an extra night because we were having so much fun. The food was incredible, but the service was even better—especially when it came to the drinks. The wedding itself was beautiful, and we really enjoyed every moment of it.
A huge thanks to Gilberto and Jose, who were super friendly and helpful around the pool. They really made a difference during our stay!
One thing I noticed, though, is that the staff could ease up on pushing drinks so much—it felt a bit much at times. Also, there could be better communication with housekeeping so they know when it’s a good time to come in.
But honestly, everything was perfect overall. We can't wait to come back!
Chad McCardle
The Hard Rock Hotel Riviera Maya truly rescued our family vacation! We had originally booked an all-inclusive hotel about 20 minutes away (definitely avoid Bahia Principe!), and midway through our stay, the kids were ready to go home. We quickly started searching for other all-inclusive options and discovered that the Hard Rock had availability for the next night. We booked it and ended up staying for 4 wonderful nights. Everything—from the customer service and the room to the food and nightly entertainment—was exceptional. The kids were thrilled, and we were so glad we decided to stay in Mexico rather than cut the trip short. We can't thank the Hard Rock enough. Given their commitment to quality, we’ll definitely consider their hotels for our future family vacations.
Dawn Spiers
Rating the pool service. I would say great. Very attentive accommodating and can’t do enough for you when it comes to getting towels and chairs. They were also very accommodating and helpful. They would come around with a complementary face massage which I’ve got daily and the guys are just very sweet. Epically Arturo he would come and make sure that we were good he would come around and do the face treatment to myself and my daughter they were excellent. Also our server that we had Abdias. Went above and beyond for us made sure we were always comfortable made sure we always had drinks, food towels, etc. the service at the pool was by far Amazing
Sydney Dale
We have just spent 2 weeks at the Hard Rock Hotel and have had a fantastic time.
All the staff from the reception staff to the waiting staff were brilliant and the service was exceptional.
We ate breakfast in Faro Restaurant in the adults section every morning and cannot fault anything. Special thanks to Mac, Gabi, Marcos, Manu, Maricruz and also the lady who prepared our waffles fresh every morning.
The hotel itself is clean and spacious. The food in the restaurants is fantastic and great quality. The best food I’ve ever had in an all inclusive resort.
A few restaurants were closed when we stayed due to construction works at the resort but this cannot be avoided as we visited at the lowest season and this did not affect our stay at all as the hotel was quiet.
We will 100% be back in the future.
Rachel Young
We spent a week here and had an amazing time. Our butlers MaFer and Paola were incredible, they had our dinner reservations for the entire week made before we even arrived at the hotel. They both checked in with us multiple times a day and were quick to provide help if it was needed. The rest of the staff were also amazing and provided excellent service!
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