Family Selection at Grand Palladium Costa Mujeres Resort & Spa

whitney volkl

Arturo our Butler at the Family Selection was just outstanding. Anytime we need anything he made it happen. The entire team at the nest restaurant was incredible. The service and food quality were excellent. Miguel and Mario are super bartenders and have taken care of us. Armando the manager at the nest truly knows how to make someone feel special! Thank you for an amazing vacation!

27dewie

We’ve been to Cancan 6 other times at other 5 star resorts and this one definitely takes the cake. The best part is the service, everyone has gone out of the way to help me and I’m in a wheelchair, and the food has been great even the main buffet which normally gets old after 7 days. Rooms are big and clean. We upgraded to the Family Selection and the butlers for your floor are like family honestly. We are coming back next year for sure.

Caroline Samponaro

Wonderful family destination. The Family Selection package has made the trip fun for the kids and easier for the parents. Josue the supervisor is very focused on families and our butler Luis has helped us navigate the many options. For the parents, the spa and the tennis make the whole thing feel like an adult vacation also.

K B

Our stay at Grand Palladium was made truly exceptional by the incredible service provided by Yajaira and Arturo (lifeguard). They went out of their way to decorate our cabana and make our last day of vacation truly special. Their attention to detail and dedication to ensuring we had a memorable experience were evident in every aspect of their work. We can not thank them enough for their kindness and effort. Highly recommend Family Selection for anyone looking for personalized and unforgettable experiences.

Christine Dobson

We just returned from our first ever all-inclusive vacation as a family. We have a 1 year old and a 3 year old and we had an absolutely fantastic stay with Family Selection at Grand Palladium Costa Mujeres. The entire resort is stunningly beautiful, clean, and there is so much fun entertainment. Positives (there are many!): Rooms - Very spacious and comfortable. We had plenty of room for a baby crib in addition to the King sized bed and sofa bed. The beds were super comfortable and we slept soundly every night. The rooms were quiet and curtains did a great job at darkening the room. We loved the rain showers, too! Butlers - Brandon, Daniela, Alan, Ericka, Edith, and Javier were so kind and helpful throughout our stay. There were a few issues with communication through WhatsApp, but the staff did everything they could to reach out to us often. They arranged everything from dinner reservations to daily surprises and treats for our children. The team secured late checkout for us, which allowed our baby to nap comfortably in our room before we departed for our late flight. The Raggs stuffies as a farewell gift from Daniela were the cherry on top of a great experience with the butlers at Family Selection. Family Selection Kids Activities - Olga and Jessi were fantastic with our children and kept them busy with a variety of activities all week! From tattoos to piñatas to balloons to games and visits from Raggs, our kids were treated like absolute royalty. The puppet show was a highlight and such a fun time for the kids! Family Selection pool - Gorgeous pool with tons of chairs and cabanas. The bar staff were friendly and we loved being able to snack on popcorn and ice cream throughout the day. The Es Niu restaurant and pool staff were also fantastic, especially Adrian! Tasty lunch options! Private Family Selection beach area - The walk to the beach from the Family Selection buildings is quick and easy on the boardwalk and can be done with a stroller until you get to the sand. The beach area was comfortable, well staffed and we never had trouble finding chairs! The Nest - The staff were very attentive and polite throughout our stay. The buffet was well stocked and there was always an option to order off the menu as well. The Kids Buffet always had cute fruit plates in the shape of animals. My son loved them! Baby Club - Great staff! Our 1 year old visited the baby club most mornings for her nap and slept in the quiet, comfortable cribs for 1.5 to 2.5 hours every day! Thank you to Diana (we LOVED you!), Nicole, Alexia, and the rest of the staff for spoiling both of our kiddos! Spa - Miguel visited us at the pool and helped us book our spa treatments. He was so friendly and we were happy with the promotions offered and availability of services. My husband and I each got an 80 minute Zentropia massage. Luis and Jazmine were both amazing, they were so professional and our massages were incredibly relaxing. We would love to go back! Negatives (there are very few!): Food - We weren’t huge fans of the food offerings at the resort. In my opinion, the Mexican foods were by far the best buffet options. We found a lot of the other food to be a bit bland. That said, the food was always fresh and staff were constantly ensuring that all food options were available. Our favourite a la carte restaurants were La Adelita (Mexican) and Sumptuori (Japanese). Check in - our check in process was smooth but it took a long time to get our room. It rained the day we arrived so it was nearly impossible to get a golf cart to bring us and our luggage to our room. This mostly just seemed like bad luck with the weather, though! Travel Club sales people - they are mostly quite pushy and a bit of a nuisance. Overall, we had a wonderful and memorable stay at GP Costa Mujeres! We would highly, highly recommend Family Selection to anyone travelling with kids, especially kids under 7 or 8. The extra facilities and butlers made our trip feel so special and we would 100% return to this resort! Thank you to all the staff!!