TRS Yucatán Hotel

Kenzie M

Spent over a week here at this beautiful resort. We stayed exclusively at TRS - Arturo, Elena, Fernando, and all those that work at Helios were outstanding. It is rare that we are able to find a moment to take a vacation and this was what we needed. Everyone is so NICE! Every employee says hello, asks how you are, and if you need anything. Our room was a junior sweet by the pool and ocean in December. It was just what we wanted and needed since we spent so little time in the room (only cons - housekeeping would sometimes come veryyy late, but they have so many rooms to upkeep; beds are very firm, AC was limited, and walls are thinner). The infinity pool was so luxurious. We wandered to other pools, but TRS had everyone beat. The spa is one of a kind - we got a couples massage and it was heavenly. PTC was with it solely for the spa, exclusive pool access, and service. That made it worth it to negotiate for a lower cost. Thank you for a once in a lifetime getaway from our reality. We are so grateful. Side note - bring sunscreen… the resort sells them for $30 USD. Unless you’re PTC… you won’t get “complimentary” sunscreen.

Marissa Lloyd

We had a fantastic stay at TRS Yucatán. The food and service were great, and everyone was so friendly. The massage was incredible, but the absolute highlight of our trip was our butler, Carlos in Villa 66. He was unbelievably kind, helpful, and attentive, and truly went above and beyond to make our stay special. Ask him about the rescue animals he cares for—it says everything about the kind of person he is. Carlos made our experience unforgettable, and we can’t thank him enough. We would absolutely come back!

Farhan Saleem

This was our first experience at this resort with the TRS team and may I say the staff was above and beyond. Specifically I would like to mention Carlos and Naomi who were our butlers at TRS villa 66. They made sure our stay was amazing and helped us experience the best TRS has to offer. They made sure my wife and I had a spectacular honeymoon and made a wonderful trip as it was 100 times better. The whole resort itself was clean and the restaurants were amazing! Beaches and all the pools offered were unique in their own individual way which made everyday / experience feel different and wonderful. All staff were kind and always ensured you had whatever you needed to feel relaxed and enjoyed the stay. We will be coming back here in the foreseeable future.

Robert Didcott (Bobby)

**Fantastic stay at TRS Yucatán!** The service from the staff was absolutely outstanding - truly made the experience feel special. Our room was spotless and carefully looked after throughout the entire trip. The lobby always smelled incredible, and the pools were kept very clean with plenty of seating available at all times. The drinks across the resort were consistently strong and well made, which we really appreciated. A big highlight for us was the food at the Brazilian restaurant and the BBQs by the infinity pool - both were excellent. That said, there’s a small area for improvement when it comes to the overall food quality. While there was a wide variety of options, some dishes didn’t quite match the high standard of the rest of the resort. Additionally, during the Chic Cabaret show (which was fantastic), my vegan friend was mistakenly served meat. It would be great to see extra care taken with dietary requirements and allergies in the future. Special shout-out to our amazing butler, **Alexis** 🙏🏽 - he went above and beyond and truly elevated our stay. Would definitely recommend this resort and would love to return!

Julia Grochola

My partner and I just returned from an amazing vacation at the TRS Yucatan hotel. From the moment we arrived, everything was seamless. The service, atmosphere, and the entertainment was top notch. The pools, bars, and restaurants, and daily activities felt endless. There was always something to do, and every space was spotless and so well maintained. A huge thank you to the entertainment team! Alessandra, David, Andres, and Chef Eduardo for truly making our trip unforgettable. Alessandra and David took us snorkeling right off the beach, and Andres led us paddleboarding, which were such highlights of our trip! We also joined several group classes: tequila tasting, cocktail making, guacamole, and tortilla classes and every single one was so much fun, perfectly organized, and run with so much energy and personality. Our amazing butlers, Jessica and Jose, went above and beyond every day to make sure we were taken care of. They anticipated our needs before we even had to ask, and their kindness made our stay feel effortless and luxurious. Overall, the service was impeccable every staff member was friendly, attentive, and genuinely cared about creating an unforgettable experience for guests. Can't wait to come back!