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  Back Home Destinations Caribbean Mexico The Pyramid Cancun   
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Located In: Mexico

The Pyramid Cancun

Google Logo 3.9 Google reviews (6869)
Overview
Accommodation
Facilities
All-Inclusive
Dining
Hotel Reviews
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Overview

Overview

Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this ...

Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this magnificent all-inclusive sanctuary is the perfect choice for an unforgettable romantic escape. Chic rooms and divine dining options can also be expected, helping to ensure that every comfort you could possibly wish for is close at hand during a fabulous holiday in the vibrant resort of Cancun.

How far is the nearest beach?

The Pyramid Cancun is located next to the beach.

Distance from resort centre

The hotel is close to a range of shops, bars and restaurants.

Distance from the airport

Cancun International Airport is approximately 16km away from The Pyramid Cancun.

Pools
Restaurant
Bar
Gym
Beach
Golf
Parking
Spa
Adults-Only
For Families
Click to read more
Accommodation
Pyramid Standard
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Bathrobes and slippers (upon request)
  • Hairdryer
  • Iron and ironing board
  • Safe
Pyramid Junior Suite
  • Plunge pool (subject to availability)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Bathrobes and slippers (upon request)
  • Hairdryer
  • Iron and ironing board
  • Safe
Pyramid Master Suite
  • Jacuzzi or plunge pool (subject to availability)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Safe
Sian Ka’an Standard (Adults-Only)
  • Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Chromecast
  • Tablet
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Espresso coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Safe
  • Turndown service
Sian Ka’an Master Suite (Adults-Only)
  • Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
  • Jacuzzi (subject to availability)
  • King-size bed or 2 double beds
  • Bathroom with amenities
  • Television
  • Chromecast
  • Tablet
  • Wi-Fi
  • Air conditioning
  • Minibar (including water, soft drinks and snacks)
  • Espresso coffee maker
  • Bathrobes and slippers
  • Hairdryer
  • Iron and ironing board
  • Safe
  • Turndown service
Facilities

Facilities

  • Swimming pools
  • Restaurants
  • Bars
  • Beach clubs
  • Gym
  • Spa
  • Adults-only zones (including restaurants, bars, beach clubs and relaxation areas)
  • Tennis and multi-purpose court
  • Beach and pool volleyball
  • Beach soccer
  • Tightrope
  • Archery
  • Yoga
  • Pilates
  • Zumba
  • Aqua aerobics
  • Pool contests
  • Mega Jenga
  • DJ sessions
  • Evening entertainment (including live bands, themed parties and entertainment at the Atrium and Oasis Arena)
  • Adults-only entertainment
  • Parking
  • 24-hour reception
  • Currency exchange
  • Laundry service (local charge)
  • Babysitting service (local charge)
  • Meeting rooms and facilities
  • Wedding and honeymoon services

*Please note that charges may apply to some activities and for the use of some facilities.

All-Inclusive

All-Inclusive

The Pyramid Cancun is an all-inclusive luxury resort with adult-only exclusive areas. There is great diversity of all-inclusive culinary options: gourmet restaurants, Mexican, Italian, Japanese, international, seafood, sushi, and snacks.

The programme generally consists of breakfast, lunch and dinner, served in a variety of restaurants. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).

Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Careyes

  • Gourmet cuisine
  • Serves dinner
  • Reservations required

The White Box

  • Mediterranean gastrobar
  • Serves lunch and dinner

Sakura

  • Japanese-Peruvian fusion
  • Serves dinner
  • Reservations required
  • Adults-only

Cocoa

  • Restaurant and beach club
  • Serves breakfast and lunch, à la carte
  • Seafood and grill
  • Adults-only

Bites

  • Located in Market Place Food Hall
  • American cuisine
  • Serves lunch

Maki Taco

  • Located in Market Place Food Hall
  • Mexican-Japanese fusion cuisine
  • Serves lunch and dinner

Le Buffet

  • Located in Market Place Food Hall
  • Serves breakfast, lunch and dinner, buffet style

Bites Tatish

  • American cuisine
  • Serves lunch and snacks

Maria Bonita

  • Mexican cuisine
  • Serves dinner

Dos Lunas

  • Italian cuisine
  • Serves dinner
  • Reservations required

Bahia

  • Steakhouse
  • Serves dinner
  • Reservations required

Hacienda Sarape

  • Mexican cuisine
  • Serves lunch and dinner

Akeru

  • Mexican-Asian fusion cuisine
  • Serves dinner

Tun Kul

  • Food hall buffet
  • Serves breakfast, lunch and dinner

Il Forno Dos Lunas

  • Italian trattoria
  • Serves lunch

La Placita

  • Serves fast food at lunch and dinner (including burgers, chicken, tacos, tortas and pizza)

Hippie Chic

  • Snacks station by the sea
  • Serves ceviche, pizza, burgers and ice cream at lunchtime

La Trattoria

  • Italian trattoria
  • Serves lunch and dinner

Tatish

  • Serves breakfast, lunch and dinner, buffet style

Benazuza

  • Molecular cuisine
  • Serves dinner
  • Reservations required
  • Adults-only
  • Included for Sian Ka’an guests (local charge for Pyramid guests)

The Black Sens

  • Dark experience
  • Serves dinner
  • Reservations required
  • Adults-only
  • Included for Sian Ka’an guests (local charge for Pyramid guests)

Le Petit Chef

  • Culinary demonstration on your table
  • Serves dinner
  • Reservations required
  • (Local charge)

Miramar

  • Restaurant and beach club
  • Seafood and grill specialties
  • Serves lunch
  • (Local charge)

Sian Ka’an Beach Club & Spa

  • Serves wraps and snacks
  • Adults-only
  • Exclusively for Sian Ka’an guests

The Pyramid Beach Club

  • Serves wraps and snacks

24-hour room service is available (local charge, included for Sian Ka’an guests).

Hotel Reviews
Google Logo 3.9 Google reviews (6869)
Alex Quintana
Our experience at the Pyramid of Cancun was fine, but nothing exceptional. The staff was friendly overall, and the food was okay. We never ran out of food at the buffet, despite some reviews warning about that. Depending on the time you go, there can be a wait especially during msin dinner times...but we personally never waited more than about 15 minutes. One downside was the lack of lounge chairs around the pools. Like many resorts, if you don’t go very early to put towels down and reserve chairs, you likely won’t find any available later in the day. Personally, we paid the $75 for a private cabana, which I thought was a good deal and made the pool experience much more enjoyable. This was a family vacation, and for that purpose, the resort worked well enough. The rooms, however, were below par. They weren’t anything special, and some had visible mold. My niece’s room also had cockroaches, which was disappointing and hard to overlook. One thing worth noting is that I am a Spanish speaker, and it’s possible that helped our experience when interacting with staff. I can’t say for certain how service compares for non–Spanish-speaking guests, but it may be something to keep in mind. Would I visit again? Possibly...especially if I were looking for a budget-friendly all-inclusive. But it’s not the kind of place that makes you say, “I’m definitely coming back.” Overall, you get what you pay for, and this is not a high-end, luxury all-inclusive experience. All that said I enjoyed my time there.
Naveed Ashrafy
The rooms at the pyramid are great — clean, spacious, and really comfortable. The outside pool is amazing and definitely one of the highlights of the resort. The overall location is fantastic, and the views are absolutely stunning. The only reason I’m giving 4 stars instead of 5 is the restaurant situation. Most of the good restaurants require reservations, and they fill up quickly, so you don’t always get the chance to use them. Other than that, it’s a wonderful experience!
Nour Semaan
UPDATE: Replying to my review does not mean you take care of it. One of the worst hotel experiences of my life at The Pyramid Cancun. Service The service at this hotel is absolutely unacceptable. No one serves you unless you tip first. If you do not tip upfront, you are ignored, treated poorly, or flat-out refused service. Servers are rude, cold, and openly hostile. One server in particular, Miguel, was shockingly disrespectful. He did not smile once, would not engage with us even when we tried to be friendly and make jokes, and actually told us we could not order the food we wanted because, in his words, “that’s too much food.” Imagine going to an all-inclusive resort and being told you are not allowed to order what you want. After we finished eating, we asked for more food and he told us the kitchen was closed. We literally left the restaurant hungry. At checkout, the situation somehow got even worse. The customer service agent Hannia was rude from the moment we arrived. There was a clear mistake on our checkout bill. I calmly explained, showed pictures, and provided proof. She would disappear to speak to her manager and come back with the same wrong answer every single time. At one point, she actually raised her voice and yelled at me. They refused to fix the mistake and forced us to pay the extra charge. Service overall was complete garbage. Food For an “all-inclusive” resort, be prepared to wait hours to get into any restaurant that is supposedly included. Long lines everywhere, every day. Once you finally get in, half the menu is out of stock. Some of the food was decent, but nothing special and absolutely not worth the stress. Room service food was especially bad. Cold, tasteless, and disappointing. Pools and Beach Chairs This was one of the most infuriating parts of the trip. All pool and beach chairs are taken before sunrise because people pay servers to “reserve” them with towels. I woke up at 7am every day trying to find a chair and there was nothing available. I asked staff about booking a spot and was told everything was fully booked and to come back the next day. I literally ended up sitting on the floor. The next day, I tried to pay for a spot and was told the only available areas were Cocoa and Sian Ka’an, which are not included in the all-inclusive package. I said fine, whatever, I will pay. Then they told me it was $120 USD. I ended up paying $120 USD for four days straight just to have somewhere to sit. Rooms and Cleanliness The rooms are dirty. Not just “could be better” dirty, but genuinely dirty. I asked multiple times for someone to clean the balcony so I could sit outside and enjoy the ocean view. No one ever came. Overall This trip was supposed to be relaxing. Instead, it was stressful, frustrating, and exhausting. Between rude staff, constant extra charges, long waits, lack of basic service, and dirty rooms, this hotel completely ruined the experience. I left the resort crying from stress. I would never come back and would strongly warn anyone considering this hotel to look elsewhere. This place does not deserve the price or the “luxury” reputation it pretends to have.
karl houston
We stayed here nine nights, and our family of four had a wonderful holiday. The pool and the beach were definitely highlights. We definitely plan on coming back here. The housekeepers Graciela and Raquel we're so friendly and always left our room spotless. The resort is beautiful we always saw people cleaning and making sure you were well taken care of. We've been to Cancun many times and we will definitely be returning to this resort. Thank you for making our holiday so amazing.
Darren Di
My family and I stayed at the Pyramid for 5 days and 4 nights. Pros: 1. Access to beach was easy. Beach was beautiful. 2. Pools are great. Good for kids of all ages. They have a wading pool for toddlers or kids that are still learning how to swim and deeper ends for older kids. 3. Good selection of restaurants (hard to get reservation though). Plenty of food options to try and multiple cuisines. 4. Staff were friendly and hard working. Cons: 1. The rooms are outdated but more importantly they smell musty. When our concerns were brought to staff, their solution was to spray Febreeze like fragrance which only masked the issue and not address the underlying concern. 2. Bathrooms were not clean. On one day in particular, there was fecal matter on the bathroom floor. The issue was brought to the staffs attention and to my dismay it was still there when I went to use the restroom again later during the day. 3. Buffet options are limited in food. 4. Beach chairs are limited. For the amount of guests that stayed when we were there, more beach chairs should've been available. Ultimately, I do not plan on returning to The Pyramid Cancun with my family due to these reasons. I sincerely hope that changes are made, especially on the cleanliness of the facilities as well as the outdated rooms and it's weird smell.
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