The Manhattan at Times Square Hotel

Cathryn Smith

Do not book this hotel until all renovations are completed. The photos online are of the newly renovated rooms. Our room was old and dirty. False advertising at its finest. This was the worst hotel room I’ve ever been in. The only positive is the location. Problems are listed below. 1. The room was filthy and we could tell as soon as we walked in. 2. The carpet had stains on them. 3. The bathroom was absolutely disgusting. Pictures are attached. 4. They only gave us ONE set of towels and there were three of us. We had to constantly go to the lobby and ask for more towels because the phone in our room either didn’t work or the front desk/housekeeping did not answer. 5. We were offered a new room and it never happened. 6. We were told we would not be charged the deposit fee since the condition of the room was so bad and we never got a new room. Well, today I’ve been charged the deposit fee and no one is answering the phone yet again. 7. Other guests also had a similar experience or worse. One guest said he got moved into a new room and the AC wasn’t working at all. He had health issues and really couldn’t afford to be uncomfortable like that. He said he complained multiple times with no resolve.

claudio “Claudioviewfinder” photography

This was one of the worst hotel experiences I’ve had in New York. It’s simply not worth the stress. I paid $1,500 for a room with breakfast included, but the breakfast was extremely basic — you could choose between juice or coffee, a croissant or the buffet, and one piece of fruit (either an apple or an orange). On the first day, my room was located in an area under construction. The hallway smelled like tar, and workers were actively working right outside. The room itself looked like a $25 motel — both the bedroom and the bathroom were filthy. From the moment you walk in, you feel uncomfortable and unclean. The bed linens were stained, and the towels looked like old rags. I asked to switch rooms and had to pay an additional $300, but the air conditioning didn’t work. I switched rooms again and encountered the same issue — no working AC. The building is old, and the gym is practically useless, as most of the equipment is broken. At the front desk, there was a bald white man whose name I don’t recall, but he didn’t lift a finger to help with the room issues. The total I paid ended up being over $2,000 — $1,500 for the reservation, $300 for the room change, and an additional $300 charged at check-in. Even worse, after I checked out, I found an extra $545 charge on my credit card from the hotel. For that amount of money, there are much better hotels in New York. I would not recommend this place and will never stay there again.

Lucky Reddy

Review for The Manhattan at Times Square Hotel We stayed here for two nights on our first visit to New York City. The best part of the hotel is its location — right in the heart of Times Square, which made it easy to explore the city on foot without needing our car. That convenience was a big plus. However, our experience with the hotel itself was disappointing. Most of the staff, including the front desk, bellhop, and waitstaff, came across as quite rude, even after we offered tips as a kind gesture. Only one lady during our stay was kind and helpful, which stood out. Our initial room was very small — barely enough space to open our suitcases on the floor. It had an old, noisy AC and a tiny bathroom, which didn’t match what we expected, especially for the price we paid (around $700). After raising our concerns and paying extra, we were finally moved to a better room that was more spacious, quieter, and comfortable. One incident that really stood out was when we returned to the hotel to use the restroom and were denied access to our own room because it was being cleaned. We were asked to wait and couldn’t use the restroom in the meantime, which felt unreasonable. We ended up having to go to a nearby McDonald’s instead. Overall, while the hotel’s location is unbeatable, the service and room quality left a lot to be desired for the cost. We enjoyed the city itself, but I wish our hotel experience had matched the energy and hospitality we felt outside.

Tanya Parisienne

This was the worst hotel I've ever stayed in. I booked two rooms; one with two full sized doubles and one king bed. The room with the king bed was an upgraded room; however there was no king bed. My husband and I told the receptionist and we were told that the king beds were actually full sized double beds. So, false advertisement and a lie. The receptionist actually said "well it's New York. " We have stayed at the Hilton and Holiday Inn in Manhattan and had actual king sized beds. The A/C did not work. We tried to adjust it from the wall unit, but the box fell off the wall and we could not adjust the temp. The phone did not work the first night so we called the next morning. The maintenance man 'fixed it' but it was never cold and the vent leaked all over the half of the room where the vent was located. The website showed a bar, but neglected to tell us it's being renovated. So, there was no bar on site. The elevators were the slowest and as most of them did not work, the wait was 15 minutes and longer each trip. The window blinds were not working so we had great difficulty lifting and lowering the blinds. The other room with the 2 double beds was worse. The carpet was disgusting. It smelled and looked old and haggard. The balcony, while a nice thought, looked like a dirty alley way, couldn't use it. The door leading to the balcony had spider webs with black duct tape all over. The furniture was dirty and old. Also no refrigerator or microwave.

Nina Ramirez

Time for a complete overhaul!! Rooms, elevators and hallways dated, and I'm talking decades! Where's your security? It is easy to walk in from the streets past the front desk and on to the elevators without anyone questioning whether you are a guest! Not cool! You never know who is watching....especially nowadays. You're in Times Square! The biggest positive... the staff. They try their best to work with what they have. For such an outstanding location, paying customers deserve better. I'll be back AFTER the renovation.