Pestana CR7 Times Square

CONTADOR JMC

My stay at Pestana CR7 Times Square exceeded expectations in nearly every way. From the moment I arrived, it was clear that the hotel places a strong emphasis on guest experience, comfort, and professionalism. The staff consistently demonstrated a high level of hospitality, making me feel welcome and valued throughout my entire stay. One of the aspects that stood out the most was the exceptional service. Every interaction with the front desk team was pleasant, efficient, and genuinely helpful. Whether I had questions about the city, needed assistance with directions, or requested recommendations for nearby attractions and restaurants, the staff always responded with enthusiasm and professionalism. Their willingness to go the extra mile created a personalized experience that made a significant difference. Overall, I would highly recommend Pestana CR7 Times Square to anyone visiting New York City. The combination of outstanding customer service, excellent location, comfortable accommodations, cleanliness, and welcoming atmosphere made my stay memorable from start to finish. I left with a very positive impression of the hotel and would gladly choose to stay there again on future visits. The staff's exceptional treatment of guests transformed what could have been a standard hotel stay into a truly outstanding experience.

Alan Lepage

Great room with confy King size bed and all equipments I we needed were there! I appreciated the free minibar for the Deluxe room i booked. Felt good to have a drink after a long day of walk! But the top of this Hotel was the efficient, pro-active and friendly service! Nothing we asked seemed too much for them. We felt very welcomed! Special mention to both Jorge and Enzo at Front desk. Housekeeping service was quite good also! The only downside was the absence of a propre breakfast service. There might be a reason for that but.... They still provided on a first come first served basis some coffee, croissants and bagels but since there was a lot of people coming way too early for that (even slightly before 7AM), it was difficult for us to get some. It didn't bother us anyway since there is so much options for quick and efficient breakfast services outside near thé hotel.

Shayleen Narayan

Minus a hiccup on the first night, the team banded together to ensure that after a room upgrade, everything else was satisfactory. The location is great and about just less than 10 mins walk to Times Square. Staff are attentive, genuinely and friendly when you get to know them. I had the pleasure of chatting with many such as Emiliana from the front desk and Carla from housekeeping. The rooms are spacious, well thought out and comfortable. Cleanliness is to a good standard and I would definitely return to stay here.

Steve Fowler

Great hotel with ever-polite and ever-helpful staff. I stayed two nights - first night was in the tiniest room ever with no desk so I had to do a zoom call with my laptop on the bed and me perched on the tiny foot stall. I mentioned it in my check-in review and the next day I was upgraded to a deluxe room with much more space and a desk! The bed was comfortable and everything very clean. Not sure all the USB sockets in both rooms were working properly, though. The front-desk staff - especially Camilla and Ralph - were absolutely brilliant. And the hotel was handy for everything I wanted to see and a 15 minute walk to the Javitts Centre. I’d definitely use this hotel again.

Britney Roth

The customer service was really incredible. My husband and I really vibed with Emily. She was so kind and accommodating to our schedule. Might even name my first born after her. 10/10 would room here again. The hotel also felt very safe.