The Grove Resort & Water Park Orlando

Carly Wolfe

The property itself is absolutely beautiful, but unfortunately, the management leaves a lot to be desired. Be aware of hidden fees when booking — they aren’t made very clear upfront. The water park is nice if you can find a place to sit and put your belongings. We stayed for four nights and only used the water park once because there was never any available space. Because of that, we ended up spending the rest of our time at The Terraces pool — it was the only place we could reliably find room. While at that pool, we did have a great experience with the bartender, Eric — he was absolutely wonderful and one of the few highlights of our stay. Unfortunately, the rest of the experience was disappointing. At one point, we saw a raccoon digging through trash and guests belongings during the day. When we reported it to management, the response was, “Oh yeah, we know about that,” but they did nothing to address it — which was very concerning. Our original room at The Terraces was right next to the elevator and ice machine, so it was noisy all night. The pull-out bed wasn’t made, and there were no fitted sheets in the room. The bathroom water pressure was so strong that the shower curtain kept clinging to us while showering — very uncomfortable. On our second night, I offered to pay more to upgrade to a two-bedroom suite, but the front desk couldn't accommodate the request, and no manager was available for hours. The lack of accountability was frustrating — who’s actually in charge here? Thankfully, Wes at the front desk was helpful and kind. He moved us to a quieter room down the hall. It had better water pressure and less noise, though we did go from a garden view to a parking lot view. Pick your battles. Toward the end of our stay, my wife spoke with a manager named Jake, hoping to address the issues we experienced — and sadly, his attitude was just as disappointing. He rolled his eyes, shrugged his shoulders, and clearly didn’t care about what she was saying. Is that really how they treat their guests? We won’t be returning to this resort due to the poor management. They don’t respond to calls or emails and seem completely indifferent to guest concerns. If you're thinking of booking here, beware — the management is seriously lacking.

Kimberly Schermerhorn

Largest rooms I have ever seen in a hotel. We had a 2 bedroom condo and it was amazing! My kids love the flowrider surfing and the guys that run it were awesome! The only thing I would change is that you can't bring in any outside food or drinks other than water to the water park so you have to either order from the pool restaurant or go back to your room to eat which was inconvenient with how long it takes to get back to your room from the water park. Other than that was had a great time and really enjoyed the hotel. All the staff were friendly and helpful as well. This is our second time staying here and we will be back again.

Caleb Wheeler

Had a wonderful time at the grove as a first time guest. 3 bedroom suite (free unexpected upgrade!) was huge, clean, and everything we could’ve wanted. Lacked washcloths and dish cloths but were amply supplied. Good water pressure and hot water. Kitchen pans could’ve been better. Customer service was always top notch. We got free cart rides to the pool, and everyone we interacted with was personable! Great location although off the beaten path it meant it was quiet and felt very safe. Big resort but layout was nice Pool and lazy river were wonderful. Needed more rafts tho. Cabana was a great addition to our trip. Drinks and food out there were great as well. Recommend the nachos!

J N

had to give a 1-star rating due to how horrible and time-consuming the check-in process was plus everything else. The wait was excessive and poorly managed, which really set a negative tone for the rest of the experience. This part of the process definitely needs improvement. As for the rest of the hotel: the pools are nice, and it’s conveniently close to Disney and shopping areas. However, the rooms are dirty. There was mold all over the showers, and the washer was full of mold around the gasket as well. We were a group of six but were only given four towels. We requested the missing towels and also asked for housekeeping service the next day. While the towels were eventually delivered, no one ever showed up for the housekeeping refresh I tried calling the front desk from my room four times, but they never answered. The hallways have a strange smell, and the stairwells reek of urine. Overall, this hotel is not worth the stay. It may seem nice when booking, but the rooms are quite nasty.

James Taylor

⭐️ 1 Star – Absolutely Disgusting Experience. Stay Away. I typically don’t leave reviews, but this place was such a nightmare that I felt it was necessary to warn others. I stayed here for a week and it was one of the worst resort experiences I’ve ever had. To start, check-in was a disaster. The resort was clearly understaffed, and we waited over 40 minutes just to get our room key. When we finally got to the room, we were immediately hit with a terrible smell, only to discover later that there were termites and the bedding was wet. That’s right — wet bedding upon arrival. It gets worse. Not once during our entire stay did housekeeping clean the room, change the sheets, or even make the bed. We had to sleep in that same wet bedding for the whole week. No fresh towels, no service at all. I reserved a room with two queen beds for myself and my teenage daughter. After driving 1,200 miles, they gave us a room with only one king bed and refused to honor the reservation unless we paid even more money. Unbelievable. We were also hit with hidden fees that were never disclosed at the time of booking: a $408 deposit upon arrival and an additional $108 charge for parking, which we weren’t told about until check-out. That’s over $500 in surprise charges. To make matters worse, there’s no one available to speak to about issues until the afternoon, so good luck getting help when you need it. We wanted to leave, but by the time we arrived it was too late to cancel and get our money back, or we absolutely would have. The resort’s lazy river and pool were green and disgusting, and while they advertised that the pool stayed open until 10 PM, they shut it down at 8 PM every night. In short, this place is a scam. It’s filthy, dishonest, and completely mismanaged. Do yourself a favor and stay anywhere else. This is not a resort — it’s a health hazard and a ripoff.