The Grove Resort & Water Park Orlando

Melissa Pittman

I had such high expectations for The Grove Resort and Water Park, but unfortunately our stay was so disappointing. The property feels very old, run-down, and outdated, especially considering the price point. From the moment we arrived, there was an unpleasant odor in the unit. After reporting it to the front desk, maintenance came and used an ‘industrial’ cleaning product in an attempt to rectify the problem but in actuality mask the smell. This did not resolve the issue and only replaced the rank smell with an overpowering chemical one. The overall condition of the room was poor. The bathroom was especially concerning, the main toilet appeared to leach brown water around the rim, which raised serious hygiene concerns. The unit felt worn, neglected, and clearly in need of major renovation. We did see a cockroach in the kitchen area. My husband attempted to catch it, but it ran into a cupboard and could not be retrieved. This was extremely unsettling and reinforced our concerns about cleanliness and pest control. Notably, we observed multiple pest control trucks in the parking lot on checkout day- yuck. Additionally, the washer and dryer were improperly installed, stacked loosely on top of one another rather than properly secured. This posed a clear safety hazard, especially considering that our 11-year-old child was able to move them, which should never be possible in a family-oriented resort. Housekeeping was also a major letdown. When we requested fresh pool towels during our 10-day stay, we were told to wash the hotel towels ourselves, which is unacceptable for a resort charging these rates. For the price, the quality was nowhere near what was advertised online or what we expected. The property sells itself as a luxury family resort, but the reality does not align with that image. Overall, this resort was poorly maintained, unsafe and unhygienic. We would not stay here again and do not recommend it. Based on other guests’ reviews and the resorts responses, I anticipate a generic, half-hearted response from management rather than meaningful accountability. That in itself is disappointing and speaks to a broader pattern of dismissing valid guest concerns. Overall, our experience was a significant letdown.

Allison Gotting

Beautiful property! Everything was perfect, pristine and beyond comfortable. Staff was very friendly and welcoming. Kitchen was spacious and had all of the amenities (if I didn't hate cooking, I would want to cook in it!). Dining space and living room had plenty of room for a family to spread out, and the sofa was very comfortable to relax on after a long day at the parks! The bathrooms were HUGE and very nice- the primary bathroom had a very large bathtub and gorgeous walk-in shower. Finally, the BEDs!!! The beds were so comfortable. My daughter and I were so exhausted and slept like babies. Our only wish is that we had stayed longer to experience the pool and water park, but we will definitely be back to enjoy those!

Tal Chbin

I’m currently staying at The Grove Hotel in Orlando and wanted to take a moment to share some positive feedback. I would especially like to recognize Suha at the front desk. From the moment I interacted with her, she was professional, patient, and genuinely helpful. She handled everything with a great attitude, clear communication, and a willingness to go the extra mile to make sure my stay was smooth and comfortable. Her customer service truly stood out and reflects very positively on The Grove Hotel. Experiences like this are what make guests want to return and recommend the property to others. Thank you for having such a great team member.

timothy vance

The resort was amazing! Everyone was so kind and friendly! Lazy river pool was warm and very nice! But the flow rider was the best and Eric was amazing! Very helpful and very knowledgeable! He explained how to stand up so great that I was able to do it the very first time and by the third time I didn’t even need his help taking off! We will definitely be coming back for more visits!

Hiba Bilbeisi

I’m currently staying at the Resort now. We are booked for eight days and we are on our 3rd day. I’m here With three other families… Three out of the four families didn’t have hand soap in the bathroom And some had to wait a day to get soap, My safe doesn’t work, My stove doesn’t work, You’re on hold for a very long time just to talk to anyone, So be prepared to sit in your room waiting for service instead of sitting by the pool. On the plus side, the rooms are spacious. I will update the review after our stay Update…. we are currently on our 9th day of staying here. I do want to say that everyone from the front desk to maintenance and everyone in between has been really friendly and very helpful. Thank you to Soha At the front desk for her kindness. Most of the issues we were having seemed to be coming from housekeeping, so I do feel like that area needs some work. They did fix the oven, it just needed to be hooked up. Housekeeping did not reinstall the burners after they cleaned. I did change my review because overall we did have a good experience.