The Grove Resort & Water Park Orlando

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I booked this resort in Orlando based on its high ratings, but unfortunately, the experience was far from what I expected. To begin with, the towels provided were stained with yellow marks, and no matter how much you request clean ones, you’re told you have to pay extra to receive new towels — unacceptable for any standard, let alone a “highly-rated” resort. Housekeeping is another major issue. If you want your unit cleaned, it will cost you $290, which is roughly the price of an extra night! I stayed here for over a month, yet the resort clearly doesn’t care if you’re a long-term or short-term guest. Their priority is charging you at every step, not providing actual service. Even the spa is not complimentary — everything has a price tag, including basic amenities that should be standard in a resort environment. The room service is painfully slow — we had to wait over 4 hours just to get assistance. Lastly, the elevator is in terrible condition, with a foul smell and no sign that management cares to maintain it. It’s a reflection of the overall lack of attention to guest experience. Honestly, this resort is all about appearance and ratings, but the actual service quality is below zero. I would not recommend it to anyone looking for comfort, cleanliness, or basic hospitality.

Elias Carlos Fraga

Safe your money don't book this hotel before check everything. Me and my family 2 adults and 3 children, decided to stay in this hotel after we check a lot good reviews. Unfortunately we didn't have a good experience. The apartment we stay was nice and cleaned. But on the check in they make me to pay 300 dollars for the deposit plus 400 dólar for the water park, even I saying we no going to use it. And yes we didn't use even one day. I think it's no good go service if you don't want use some thing, but they make you to pay it. I can't stay there again or recommend anyone because of that issue. Please check before you book, for no have any surprises as me.

Nadia Mourad

Would not stay or recommend. Every little request takes so much more time than it should. This included taking forever for checking in, talking to front desk for anything will have you waiting in line for 20 minutes, ordering food, a forgotten bag from bellhop etc. The whole place appears understaffed and the building maintenance is lacking. Our room smelled like dog piss, the TV, ceilings fans and some lights didn’t work. More towels and housekeeping are extra costs, plus a surprise $29 parking fee per day when you arrive. We also caught a couple of erroneous charges to the card that we had to get removed. Other reviews mention cleanliness concerns. I don’t recommend for elderly or handicapped because it takes a lot of waking to get to rooms, only one elevator per building and everyone is lost the first few days. If you can get over all that, the price is cheap for such a large space with a kitchen included. The water park was acceptable.

Teshia Parker

The Grove was everything I could have asked for and more! The aesthetic is perfect—the vibes, the location, the cleanliness, and the customer service were all top-tier. The pictures honestly do it no justice, because it’s even better in person! One of my favorite parts was being able to take advantage of the free water park such a huge bonus. On top of that, there are several pools spread around the resort, so you’re never short of options. The best part? You don’t even have to leave the resort to have an amazing time. Also, the condo is huge! Plenty of space. Highly recommend and can’t wait to come back!

monique fields

Hotel was clean and staff was friendly and attentive. Rooms were spacious but little details were overlooked (master bedroom door didn't close fully/properly). Hallways/common outdoor areas could use a little sprucing up as well. All things aside, it was a good value for the price. Would stay again!