The Grove Resort & Water Park Orlando

Chris Ward

We had a wonderful stay at The Grove Resort! The customer service was outstanding from start to finish. Every staff member we encountered greeted us with a smile and made us feel truly welcome. Our apartment was clean, modern, and very comfortable — it felt like a home away from home. The highlight of our trip was definitely the water park! The kids absolutely loved it, and it made our short visit to the Orlando area so exciting and memorable. Since we didn’t have time to visit other amusement parks, having the water park right at the resort was perfect and kept everyone entertained. We truly appreciated the friendly atmosphere and excellent service. We would definitely stay here again and highly recommend it to families visiting Orlando!

Shakedra Rivers

Check the negative reviews first and the most recents!! The algorithm is being manipulated as well as the reviews!! Vacationer be aware!! Because my photos are being deleted!! I will keep reposting the review!! The online photos are extremely misleading and deceptive. This was, unfortunately, one of the most disappointing resort experiences my family has had in Orlando. After spending over $1,600 for three nights, the condition of the initial room was unacceptable for a property at this price point. The TV stand’s wooden top was visibly separated from the base, and the overall condition of the room reflected deferred maintenance and lack of quality control. I have documented photos of these issues. This is something I'd expect from a Motel 6. To be clear, I did not initially request a refund or compensation. I simply requested to be moved to a room that reflected the standard represented online and justified the rate being charged. It required three separate attempts before any action was taken. Guest Services (James) informed me that they could neither move us nor offer compensation. I requested corporate contact information, I called and left a detailed message. As of this review, I have not been contacted. Jake, the manager, in guest services has been the most helpful of everyone. He's the best you guys have. Hopefully, you treat him well!! Only after personally visiting the front desk and presenting photo documentation did the team move us immediately, which suggests the condition of the room did not meet reasonable hospitality standards. Additionally, the room was not stocked with basic necessities such as towels. The explanation provided was that the resort was at high occupancy. While I understand operational challenges, full occupancy should not result in compromised guest readiness or diminished service standards. This resort has historically been our family’s preferred choice, and we have recommended it to others. The decline in maintenance, responsiveness, and accountability is concerning. I am respectfully requesting that corporate leadership review: • Room quality control procedures • Guest Services escalation protocols • Inventory management for essential guest supplies • Follow-up procedures after formal complaints I have photo documentation and would appreciate direct contact from management or corporate leadership to address this matter appropriately. I hope this feedback is taken seriously, as it reflects both a customer service failure and a brand reputation risk. I wondered why the rating of this resort has steadily declined.

Bridgett Blue

I was worried going into this trip after reading recent bad reviews. But we stayed 3 nights and overall I would recommend the place. Mainly because our suite was great. We had a two bedroom 2 bathroom. It was very clean and spacious. I had booked a Superior View, and at check in was told we’d be on the 2nd floor overlooking the waterpark. I kindly asked if we could have a lake view on a higher floor if possible and the lady was happy to accommodate this. Everyone we interacted with was kind. The waterpark was clean. For the price, I think it was a good value. The cons do need mentioning though. The food is awful. Don’t eat here. There are plenty of good restaurants close by and you will probably save money too. The pools were cold despite the claims they were heated. My kids couldn’t use the waterpark at all because it was freezing. That was a bummer. And the resort is a maze with very poor signage. It took us a day to get our bearings. I would stay here again for the nice apartment style suite for a good price. If the weather was warmer, we would also use the pools. But I wouldn’t plan on using the onsite dining and there isn’t much else in the way of amenities.

Taryn Hentz

A group of friends and I went for a week this month with our 3 kids….First, the rooms are beautiful! My first frustration was we booked the pay now option and they were having issues so we didn’t get charged until we arrived. The pools, FREEZING. We didn’t go in a single one except utilizing the lazy river as a pool because it was the only tolerable temperature. The kids zone was ICE COLD. Such a bummer when their website says “our pools are kept at 83 degrees for year-round enjoyment!” The water park closing at 5pm Sunday-Thursday is also such a bummer especially considering that the lazy river was the only warm water. Service was hit or miss. A lot of delayed openings for restaurants during our stay. Very slow service at the market. The bartenders at the water park were amazing!!! And the guy that was offering food and drink service in that area was incredible! Charging $35 a night for parking is insane…I have stayed at many resorts in this area and never been charged parking. All and all and simply put, it was way too much money for the experience we had….

David Aviles

Horrible. At 5:45pm trying to check in, and we have been in the line for over 45 minutes. The line is not moving. Worst check in procedure ever. They gave us a link that doesn't work. It wasn't just us, everyone in line also couldn't get the link to work. Horrible start to our vacation. Got to our room, 2528. Walked into a wall of smell. It's a cross between mold and Indian food. Immediately called the front desk. They did not have any other rooms and said they would have someone sanitize room. Two hours later the smell of regret for booking this horrible place deepends. We went to Walmart and bought candels and lysol. The place still smells. As we predicted, their promise to have someone come out to sanitize this place was a lie. Thank goodness we bought the candles and lysol. Our first full day in room 2528, aka Smelly Room, is coming to an end. It started with a text from the hotel asking about our stay. We wrote the truth and got an automated response saying "...sorry we didn't meet your expectations". Like quick check in and a decent smelling room was too much to expect. My bad for thinking this hotel would be like all the others and meet basic client expectations. Outside of that we went to the pool, not bad. We also went to the water park. Not sure why they would not heat the kids play area, key area for parent to let the kids be free and have fun, but don't expect too much here our it's your fault. The lazy river and main pool was heated. I seeing in the reviews that management continues to say sorry about not meeting expectations, but this is happening in real time. We complained to guest services and their texts and they don't care to make it right, and we are in the hotel now... Don't stay where they don't care. On the second day we did not get a text message asking about our stay, sure they removed us from the list. Did not spend much time on property, but came back to the horrible smell. Turned on the candles and sprayed lysol to cover it up as best as possible. Management responded to the post, only addressed the check in process. Totally bypassed the horrible smelling room, there lack of help cleaning or moving us. Checked out and they said sorry, they did not meet our expectations. Yes a clean smelling room is me expecting too much from a hotel, time share facility. This trip is over, we will not return to The Grove Resort, too many great places in Orlando to be treated like this. I will polish this review, I will then post to all the travel sites. Especially with the image of the candle and lysol. Let people know management here doesn't care and will gaslight you for having expectations.