The Grove Resort & Water Park Orlando

Erica Pafumi

We arrived for a 10 night trip that we had paid for in the end of September. We booked while booking flights thinking we were doing the right thing in saving some extra money with JetBlue (trueblue) to be exact. Well, upon arrival we were smacked with first she tried for over a 600 parking fee, then altered to a 372 dollar parking fee…. NO WHERE ON MY RESERVATION did it mention this. I also never received an email from the resort itself although I did receive probably 100s of texts while there from the resort notifying me of EVERYTHING. Second bone to pick- beautiful resort, nice pool / nice lazy river. When we checked in our bed wasn’t even fully made, thinking this resort offered cleaning we waited to call.. day 3 we wake up still no one so I call, they come and make the bed the next day and leave dirty linens in a bag on my husbands clean clothes… surprising for such a well Rated resort. Couple of other PSAS- Everything includes 20 percent gratuity no matter where you go but most of the resort staff doesn’t tell you. They did nothing for the parking even though we had our family drive here from another part of Florida to stay with us for the night (who didn’t pay parking) - he booked through Expedia. Awful first time experiences. Every hotel down here has a water park, we won’t be back.

Katie Patel

Highly recommended place for groups with kids. I loved our suite with 2 beds, 2 bath & a kitchen for 4 adults and 2 kids. It had washer and dryer & all appliances. Also the water park and restaurants on premises were great. A few things to note which would have been nice if we knew before. - Basic amenity - COFFEE is not provided, though there's a keurig machine in the kitchen. - Only 1 toilet paper was provided for 4 night stay. - Standing shower in one of the bathroom was dirty with hair and mold. The interesting thing was, they do not provide cleaning or turndown services for free. There is a charge for it. And they also do not provide cleaning supplies. Everything else was great. Would definitely stay here for our next Disney trip.

Ashley Moon

This property makes you feel like you're at an all inclusive resort (although it's not all inclusive). The property is gorgeous, well maintained. The 2 bedroom 2 bath condo has a full kitchen, cookware and dinnerware, full washer/dryer. Perfect for our family of 5. The hotel staff is courteous and welcoming. Will definitely stay again!

Valentina Specoli

The Grove Resort & Waterpark has a lot of potential, but our stay came with many frustrations. The room was modern and nicely furnished, but it was surprising (and honestly concerning) that the beds didn’t have mattress covers. The kitchen was equipped with good appliances, yet only two pots and a tiny 5-inch pan were provided for a 6-person suite. When we requested additional cookware, we received another tiny pan. Dishwasher detergent was only enough for one load despite staying for a full week. The resort grounds are beautiful, and most pools are heated—except for the kids’ splash pad, which was freezing. The on-site restaurant/bar is cute; drinks were okay, food was overrated, though the bar staff was pleasant. Customer service averaged about a 3/5. Some staff were kind, but most seemed indifferent, likely because gratuity is automatically added to every check. The WiFi situation was disappointing—no secure password-protected network, only an unsecured guest network, which is concerning for transactions and privacy. The Wave Rider activity is not included like other amenities and costs extra. The instructor (Nick) seemed extremely disengaged, offering no guidance or instruction—he clearly did not enjoy his job. The resort is very large and laid out like a maze. No one informed us how far our room was from the waterpark area. Traveling back and forth daily was tough, especially with a wheelchair user in the family. Overall, although the resort is visually appealing, the lack of basic supplies, misleading amenity information, poor customer service from some staff, and accessibility challenges made the experience less enjoyable than expected

Jaclyn Plucker

First time visiting and it was great! Myself, my husband, and two kids ages 9 and 16, all had a great time. The kids loved the wave rider the most! We had the best instructor, Eric, for the wave rider. He made it so fun for both kids! Also, my son had his shoes stolen while at the pool. We were able to speak with security - Ted. Ted made it his mission to find those shoes (pretty expensive popular slides for teens). We didn’t think we would see them again but within hours Ted found who took them and got them back for us. My son was very mad at first but then Ted saved the day! Thank you Ted and Eric for making the vacation great!