The Grove Resort & Water Park Orlando

Declan Zimmerle

Our stay at The Grove Resort & Water Park was absolutely wonderful. The room was comfortable and well maintained, the resort was very clean, and all of the staff were incredibly kind, welcoming, and professional. The hospitality throughout our stay was amazing. The facilities are excellent, with plenty of activities to enjoy, and the kids had a great time in the arcade and exploring the resort. The shop near reception was very convenient and had everything we needed during our stay, and the on-site Starbucks was a real blessing especially with early mornings and late nights after Disney and Universal. A special shoutout to Maria and Jordan at the water park restaurant, who went above and beyond for our family. With multiple food allergies, they were extremely accommodating, attentive, and made us feel completely confident and well cared for. Their kindness and professionalism truly stood out and made our experience even better and the food was amazing.

timothy vance

The resort was amazing! Everyone was so kind and friendly! Lazy river pool was warm and very nice! But the flow rider was the best and Eric was amazing! Very helpful and very knowledgeable! He explained how to stand up so great that I was able to do it the very first time and by the third time I didn’t even need his help taking off! We will definitely be coming back for more visits!

Daddy's Kitchen

Very disappointing stay at The Grove Resort, Orlando. From the start to the end of my visit, there was no housekeeping service at all. No room cleaning, no towel refresh, nothing. When I raised this concern, I was told that because my booking was made through Expedia, housekeeping services are handled differently than for guests who book directly. This was never clearly disclosed at the time of booking and is completely unacceptable. Guests should receive the same basic level of service regardless of how their reservation was made. The housekeeping staff were unfriendly and unhelpful, and even simple requests felt like an inconvenience. Unfortunately, the front desk experience was no better. Staff appeared poorly informed, and I received different and often conflicting information depending on who I spoke to. There was no consistency, accountability, or genuine effort to resolve concerns. This property does not feel like a true resort or full-service hotel. It feels more like a short-term apartment rental without the service and support one would reasonably expect, especially at this price point. Be prepared to do everything yourself. To make matters worse, nearly everything comes with an extra charge. Parking alone costs $35 USD per day plus tax, which is extremely expensive and quickly adds up, especially for families. Beyond that, almost every service or convenience at this resort requires an additional fee.

Z Rababeh

I’ve stayed at The Grove Resort four times, but this will definitely be my last. The service was terrible this time around. No one ever answered the phone—no matter what time of day we called. We asked for a bassinet, which is advertised as available for guests, and were told it would cost $20 per day (which is ridiculous). Even after agreeing to pay, they couldn’t provide one and said we’d been placed on a waiting list. No one ever followed up, so we had to drive to Walmart to buy our own. At one point, an employee just opened our door and walked right in—no knocking, no reason given. Completely unacceptable. Our 3-bedroom suite didn’t have any hair dryers, and after multiple calls, we finally got them on day two. The floors were also filthy—after showering, the towels we placed on the floor turned black from the dirt. Dishes were missing from the kitchen as well. I’ve loved this resort in the past, but the lack of cleanliness, poor service, and unprofessional staff have completely changed my opinion. I won’t be coming back.

Erica Pafumi

We arrived for a 10 night trip that we had paid for in the end of September. We booked while booking flights thinking we were doing the right thing in saving some extra money with JetBlue (trueblue) to be exact. Well, upon arrival we were smacked with first she tried for over a 600 parking fee, then altered to a 372 dollar parking fee…. NO WHERE ON MY RESERVATION did it mention this. I also never received an email from the resort itself although I did receive probably 100s of texts while there from the resort notifying me of EVERYTHING. Second bone to pick- beautiful resort, nice pool / nice lazy river. When we checked in our bed wasn’t even fully made, thinking this resort offered cleaning we waited to call.. day 3 we wake up still no one so I call, they come and make the bed the next day and leave dirty linens in a bag on my husbands clean clothes… surprising for such a well Rated resort. Couple of other PSAS- Everything includes 20 percent gratuity no matter where you go but most of the resort staff doesn’t tell you. They did nothing for the parking even though we had our family drive here from another part of Florida to stay with us for the night (who didn’t pay parking) - he booked through Expedia. Awful first time experiences. Every hotel down here has a water park, we won’t be back.