Red Lion Hotel Orlando Lake Buena Vista South

Jenn Duncan

We have stayed at the Kissimmee location in December for AYC Nationals 3 years in a row. The location is okay and the rooms are usually okay as well. This particular year I experienced frustration with their customer service. Prior to booking I inquired about the possibility of leaving a day early and was told it would not be a problem to refund. Since our team did not advance to the 2nd day of finals, we did leave a day early. I informed the front desk and was again told that a refund would be issued. 2 months later, I have made several attempts to get money back for the day that I left early and I have gotten no response. Needless to say, when it comes time to booking my team for nationals at the end of the year I will be looking elsewhere.

Shanny G.

The room was huge! A king bed with a sofa bed, I believe it was an ADA room so I'm not sure if that's how all of the King bed rooms appear. I couldn't get in touch with the front desk or housekeeping to get towels and the location is great, BUT it's at an intersection where the traffic is atrocious!! The pool area is really cute! There is a lazy river, pool, hot tub, and water slide there. Let's not forget the poolside bar, restaurant, and the souvenir shop! You don't really have to leave the hotel, if you don't want. My friend and I had a really nice stay and I think we would definitely return!

Erica Hernandez

I can’t believe the people saying the hotel is clean. This is the dirtiest hotel I’ve ever been to. The staff was great which is why I gave the extra star. There are no drawers nor closet. Only an IKEA quality cabinet that serves as a makeshift closet. The hot water was great the first day, then Luke warm at best the following days. The battery on my key pad died which caused me to get locked out for a couple hours. (The front desk staff was super helpful, but I don’t understand how they don’t do regular maintenance to ensure this doesn’t happen.

Tina Palermo

The POOL IS ICE COLD it's not heated like their website states. I live in Maine snow everywhere I chose this hotel based on their lazy river based on their waterslide based on website saying their pools are heated. I wanted to be able to go swimming w my 12 yr old son everyday on vacation the 1st one ever I was barely able to afford, but knowing we had the whole pool area even if we didn't have money to do anything else at least we would have that everyday, WRONG I forced myself to get in the water one day and it was sitting on a tube not even in the water. I was told when I arrived at the hotel that they needed to hold $120 security deposit that it was just a hold as long as the room was good it would be released to me after check out and Instead I got a surprise bill after checking out for "resort fees" that just so happened to be the same exact total price of the security deposit? They released the $120 then the very next day did a force charge on my credit card for $120 which I am disputing at the moment because they were very sheisty about the whole thing never once mentioning any resort fees my whole stay until the morning I checked out is when they 1st mentioned it, and I honestly would not have even cared if I were able to actually even get in the water I was there during Xmas week in December and the pool was ice when anyone said anything the lifeguards laughed like it was an inside known fact they don't heat the pool so your charging me $120 to sit next to the pool to watch my kids lips turn blue. This hotel is huge a ton of rooms there were lines everyday of people just waiting to check in, there's no shortage on the funds it would take to heat the pool. Don't stay at a place that you can not actually reach anyone at the hotel that should have been my 1st red flag. There is no way the same people who put so much into the pool area are still the same owners today. OH and they don't have bicycles either, another thing I thought would be nice to do w my son would be to rent bikes, no bikes. Hope I could help someone w some truths before booking this hotel.This hotel should be ashamed charging people extra $ for "resort fees" and then not heating their pools like stated on their website.

Liss Gico

Is like staying at La Quinta Inn, location was good but we stated two nights and first night hubby hear someone whistling in our room super strange! And the following night we both heard a noise in our bathroom. After checking the internet looks like there are paranormal activities in the hotel or area. They gave us a pool view but was only a big wall with an inch view of the pool.We had complimentary breakfast but honestly place didn’t look clean or good we rather paid for our breakfast in another place. Not recommended to stay there!