Holiday Inn Orlando - Disney Springs Area

chrissa schmerler

The only reason I am giving his property a two star review is solely based on the customer service experience that you received upon check-in. They were absolutely delightful. Made you feel so welcomed. But that is where it ends you walk into the hotel. You have to smell in the air that you’re trying to pinpoint. It’s not until you arrive in your room that you realize what it is and it smells like wet dog don’t even bother opening up the closet because you’re hitting the face by this pungent aroma of old, dirty feet. Went downstairs to relieve the stress of my doomsday. Stay to go to the Bar excited for my free drink ticket to be told well you could only get one type of alcohol in your drink usually like a Cosmo well tonight I only got vodka, soda and cranberry. The room is a dingy the hotel is dated. It’s a reason this is cheap. I get it, but you know what I’d rather pay a little bit more and not sleep with the smell of someone’s foot funk laughing throughout the air towels were rough. The bottom of the bathtub was like something from the 80s. It’s just such a disappointment you don’t come down to Disney World to experience this. This is just disgusting.

Melissa Jayawardane

I had a confirmed reservation at this Holiday Inn Orlando location from August 30-31, booked through Booking.com on July 28th with full payment processed online. Unfortunately, this turned into one of the most frustrating hotel experiences I've ever had. Upon arrival at 4 PM after flying in from DC, the front desk staff informed me they couldn't locate my reservation in their system, despite having confirmation and payment records. They also claimed the hotel was completely sold out for the night, which suggests potential overbooking issues since I had a confirmed, paid reservation. What followed was a 2+ hour ordeal that left me without accommodation for the night. The experience was awful. The initial front desk staff member was courteous and apologetic, even offering drink vouchers for the inconvenience. A second staff member was also helpful and understanding. However, when the supervisor became involved after a 20+ minute wait, the situation deteriorated significantly. The supervisor was extremely unprofessional, dismissive, and frankly rude throughout the entire interaction. She repeatedly ignored my attempts to communicate and find a solution. When I politely asked if there was anything I could do from my end - offering to make another payment or explore any available options - she curtly dismissed me, stating it was "Booking.com's problem" and that I needed to "call them." Her attitude was condescending and showed zero interest in customer service or problem resolution. The supervisor's behavior became even more unreasonable when I attempted to coordinate with Booking.com by phone - she asked me to leave the lobby area entirely. When my companion needed parking access to help with the situation, she refused even when I offered to pay for valet services. Most unprofessionally, when another staff member tried to provide a parking pass to help, the supervisor physically discarded it without explanation. Booking.com confirmed my reservation existed and attempted to contact the hotel directly. Despite their efforts and email communications, the hotel remained unresponsive to resolving what appeared to be a system integration issue between their reservation system and third-party booking platforms. The supervisor showed no willingness to work with Booking.com or engage in any problem-solving efforts. After hours of unsuccessful attempts to resolve the situation, I was forced to book alternative accommodation at the nearby Renaissance hotel, which provided excellent service and was only $20 more per night. Booking.com eventually processed a full refund after being unable to resolve the issue with the hotel. As a Booking.com Genius Level 3 member who travels frequently and stays in hotels monthly, I've never encountered such poor problem-solving and customer service. The combination of what appears to be overbooking issues (claiming to be "sold out" when I had a confirmed reservation) and the supervisor's shockingly rude and unprofessional behavior made this an absolutely unacceptable experience. While system issues can occur, the complete lack of effort to find solutions and the hostile treatment of a paying guest was inexcusable. I would strongly suggest considering alternative accommodations in the Orlando area. The Renaissance next door provided exceptional service and is highly recommended as an alternative.

D. M

Gave 3 stars because the staff was super nice. We usually stay at the Marriott near Sea World. The Marriott doesn't charge you 25-29 dollars a day to park there unlike this place. The $29 parking is closer and less.of a walk, so they figure they'll charge more for those few less steps. That Marriott is so much nicer too. No cart to take your baggage to the room. They have them, but they refuse to let you touch them. The staff has to do it. Which means they'll be expecting a tip for their service. Marriott near Sea World has none of this silliness and I highly recommend that place over this joint.

stephen coudrain

A Fantastic Stay Near Disney Springs I had a wonderful experience at this hotel, located just within sight of Disney Springs—an absolutely perfect location for anyone planning to explore the area. The hotel itself is beautiful, with stylish decor and a welcoming atmosphere. Our room was spotless and very comfortable, clearly well-maintained with attention to detail. The staff went above and beyond with excellent customer service, making our stay even more enjoyable. I would absolutely recommend staying here to anyone visiting the area. It’s a great combination of location, comfort, and hospitality. Five stars!

Aysha Alyasi

The hotel has great location close to everything, but the room is old, the toilet are also old and needs more cleaning, there was no necessities in the toilet only hand soap , shampoo , conditioner and body soap. The breakfast was ok but not too much to choose from especially if you prefer halal or vegetarian options. But the people who work there are very friendly and helpful. The servers in the breakfast were very friendly and welcoming especially Jose. My family enjoyed the pool also. There is vending machine with some stuff which was helpful.