Holiday Inn and Suites Across from Universal Orlando

Dwane Graham

I recently stayed at this hotel with my family and friends, and we had five rooms altogether. From the moment we arrived, the service was exceptional. Raven and Max at the front desk were incredibly helpful and accommodating—they went above and beyond to make sure our entire group felt welcomed and well taken care of. Whether it was helping us with check-in, offering great local recommendations, or simply being friendly and attentive, their hospitality truly stood out. The rooms were clean, comfortable, and well-maintained, making our stay relaxing and enjoyable. The overall experience was smooth and stress-free, and everyone in our group had a wonderful time. I highly recommend this hotel to anyone traveling with family or friends—especially if you’re lucky enough to be greeted by Raven and Max!

Yurii Popovych

I stayed at the Holiday Inn across from Universal Studios in Orlando, and unfortunately, I cannot recommend it. The service was standard — nothing special, but not rude either. However, the condition of the room was absolutely awful. The room we were first given was dirty, ugly, and smelled heavily of mildew and dampness. The furniture was stained and looked like it hadn’t been cleaned in a long time. There were stains on the lampshades, the bed linens had marks on them, and even the towels had visible stains and HAIRS on them. To make things worse, there were hairs in the bathtub drain, and I found a cigarette butt literally inside the drain. It was absolutely disgusting. When a staff member asked us how our room was and we told them honestly that it was terrible, they upgraded us to a suite, which we appreciated. The suite didn’t have the same issues — it was clean and didn’t smell bad. It still wasn’t particularly nice or cozy, but at least it didn’t feel unhygienic like the first room. That being said, I won’t be coming back to this hotel. There are way better options in the area, and I strongly recommend that anyone looking to stay near Universal Studios chooses a different place. Don’t waste your money here.

Katrina D'Aloia

I would not recommend this hotel. We initially checked in, dropped our luggage in our room and headed out for an afternoon in the parks. We were assigned an ADA room, which is not an issue because the room was a very good size. But unfortunately the luster went downhill from there. Once we returned, we immediately noticed we did not have any hangers or a luggage rack. We called the front desk to request both. Housekeeping quickly brought some hangers but not the luggage rack. I then went downstairs to ask if they had phone chargers and asked again about the luggage rack. The staff put in another request after I told him they brought the hangers but not the rack and we had seen ants in the room. We were not willing to keep our luggage on the floor. After some time, without a response, we called the front desk again (3rd attempt), they said they would call housekeeping and call us back again. About 10 mins later they called back (4th communication) and said house keeping couldn’t locate a rack and maintenance was going to find one in another room. Never heard back, we were exhausted so we went to bed. 930pm comes around and someone is keying into our room and opening the door. We are all sound asleep and jolt out of bed. It’s a staff member coming into our room checking to see if we have a bench that is supposed to be there that isn’t there. They are going to bring one and decide that we can use as a rack. Next morning, we try to use the safe. It doesn’t work. They send maintenance to fix it and their maintenance personnel can’t even fix it. Needless to say the safe was never fixed. When we addressed these issues with the hotel, they barely apologized and said they were authorized to access the room because we didn’t have a Do Not Disturb sign up. I am personally disgusted with their response and how they handled our issues and would steer anyone away from staying at this location.

Tosha Humphreys

My only positive comment is for the front desk work Courtney. She went above and beyond to assist me with the issue I had with my stay. Checked in on Thursday April 17 2025 went to the room to but our luggage down and take a quick 30min nap. Something bit my neck and hand. Okay maybe I'm just tired. I glanced to my right a DAMN bedbug crawling on my pillow. I jump up take a picture and called the front desk. The guy that answered the phone apologize, gave us a bigger room but you could tell it was normal. He walked my new keys up, I asked him to come in and visibly see the bug. He took a picture and said he would talk with his supervisor. THAT WAS IT. I was very upset. I asked for cleaning supplies they didn't have any available. I had to order rubbing alcohol and other cleaning supplies from Walgrees. I contacted the manager she never responded. There was ZERO follow up. When it was time for me to check out I expressed my gratitude to Courtney and unknowingly the manager that I previously reached out to was on duty. She walks over and says what number did you contact I told her, oh I was going to get back to you tomorrow which would have made it Sunday. I continued to talk with Courtney and dismissed her statement. Lady your hotel has bedbugs I have bites to prove it and pictures. The front desk manager claims she would be contacting higher ups. Whatever so will I maam. All this to say, if you do stay there for the convenience, please pack lysol, bleach, sheets, blankets, most of all 91 proof spray ALCOHOL. You'll definitely need it. Doubletree is across the street I'm just saying.

jillian moats

Recently stayed here with my family in one of the suite rooms. Hotel lobby was very clean however rooms were outdated and did not feel clean. Bathrooms were dirty looking. Couch was covered in stains and all the cushions were torn apart. Some outlets did not work. Had issues with the hot water in both our bathrooms. Had showers running for 10-15 and wouldn’t get hot. Called the desk and they sent someone up to check. They arrived within 10 min. He left the water running for about 10-15 min and left the room. I’m assuming he went to check the pipes elsewhere. He came back and the water was hot. He informed me that we just need to run the water for a while before showering. The rest of our stay the water still wouldn’t get very hot in the shower or the sinks. The location to universal was great and in walking distance. The beds were comfortable. Just didn’t feel very clean in the rooms.