Holiday Inn and Suites Across from Universal Orlando

Katherine Harrison

We paid through a third party for 3 nights $308. Little did we know when we checked in we were going to be charged another $185 for 3 days of parking and a “destination fee”. (This was a shock). The pictures online are not accurate, the lobby is the only nice part of this hotel. The carpet in gross throughout the hotel, the hallways are hot, there is no air and it feels muggy and stinks like an old house. We booked for a 1 bed room and ended up a 2 bed room. The carpet in rooms are gross as well. There are no microwaves in room, nor is there complimentary breakfast you have to pay $17 for breakfast at Fridays next door. If you plan on washing you clothes I hope you bring coins. The vending machine on our floor only accepted cash. Also if you plan on taking the shuttle to universal/Disney book the day before, you have to do this at the desk. We were not able to take the shuttle at all due to it constantly being full. I would not stay here again.

Kimberly Sarmiento

If I could give 0 stars for this stay I would. upon checkin, front staff was not friendly. No greeting upon arrival and rude, once stepped off of the elevator on the hotel floor, there was a terrible smell. The carpets throughout the hallways was coming loose from the floor, which is a big tripping hazard. Once I got into the room, the smell was so gross. There was a musty smell, the shower smelled even worse. Almost like when you leave a load of laundry in the wash to long. There were drain flies coming out of the drains in both the shower and sink. I did let management know and was told they could accommodate with a different room. Decided to check out. DO NOT STAY HERE. There are a million other hotels in the area.

Toluca Rivers

We paid $100 after taxes and fees when booking online. When we got there, they added an additional $65 for parking and a “destination fee.” We were not notified of these extra fees anywhere when checking out. The rooms were nasty. The carpets were damp and dirty, and the bathroom smelled like a boys locker room because the shower curtain hadn’t been washed. The air conditioner was the worst. Even though we turned it off on the wall panel, the wall unit wouldn’t stop blowing moldy air all night! Stuffy noses, coughing, headaches and a horrible mold smell all night. We should have just driven home after universal instead of thinking staying in the hotel after our big day would be fun. Wish we could get our money back.

Justin Rooks

Very disappointed with my stay here. I had called earlier that afternoon trying to reach the front desk to let them know that I'll be a little late. The front desk was not helpful at all, and after a very long hold time, still did not help me. While driving to the hotel, I called the front desk again. Donald wasn't so accommodating on the phone. I get to the hotel very late in the evening, and while standing in line, I see Donald speaking to another customer. He is complaining to the person ahead of me about a customer he dealt with earlier that afternoon. The next day I am waiting for the elevator when Nicholas pulls me to the side to explain to me some "gift" Holiday Inn gives its customers. Ended up wasting 15 minutes trying to get me to attend some showing for an IHG resort property, and felt very pushed to do so. Additionally, this hotel charges for parking and does NOT mention it when booking the reservation online. Had I known that, I would have gone to my original hotel of choice across the street. The rooms are quite dirty and outdated. The lobby is the cleanest part of the entire hotel. The location is great, but I will not be staying here ever again.

Brandon Cook

Pictures online are misleading. The hotel room had a musty smell and felt very damp, to the point where the bedding was moist. Despite the friendly staff and smooth check-in process, the room was uncomfortable to sleep in. The bathroom shower had black stains and was very small, resembling a child-sized tub. Additionally, the toilet seat was loose, and there was hair stuck on the bathroom door.