Holiday Inn and Suites Across from Universal Orlando

Katherine Harrison

We paid through a third party for 3 nights $308. Little did we know when we checked in we were going to be charged another $185 for 3 days of parking and a “destination fee”. (This was a shock). The pictures online are not accurate, the lobby is the only nice part of this hotel. The carpet in gross throughout the hotel, the hallways are hot, there is no air and it feels muggy and stinks like an old house. We booked for a 1 bed room and ended up a 2 bed room. The carpet in rooms are gross as well. There are no microwaves in room, nor is there complimentary breakfast you have to pay $17 for breakfast at Fridays next door. If you plan on washing you clothes I hope you bring coins. The vending machine on our floor only accepted cash. Also if you plan on taking the shuttle to universal/Disney book the day before, you have to do this at the desk. We were not able to take the shuttle at all due to it constantly being full. I would not stay here again.

Thomas Pepera

I would NOT stay here again…hotel is conveniently located and seems clean. However- they charge an additional $25 per night parking AND an additional $16.99 per night fees. The parking fee was not disclosed on the site I used to book. Or was the fact that the pool is closed (in July in Florida!) so an amenity that I paid for is not available. ETA- Received a text from the hotel the late the first night asking how my room was. I responded with my complaints and they returned the parking fee. The “owner” responded to my review - and gave a reason for the pool amenity being unavailable but that still doesn’t address the lack of communication regarding the closure of that amenity. Tbh, there are numerous places within 1-2 miles of Universal that don’t charge a “destination fee”- no clue what that is, don’t charge for parking and are much nicer properties that would have cost the same or just slightly more. Also there were 4 of us registered in the room, housekeeping took out 4 used towels the first night and only left 2 (and no wash cloths!). Had to go to the front desk and ask for them- guy at the desk was rude and handed me a waded up mess of two towels and 1 washcloth (I asked for 2 and 4), he genuinely acted like he didn’t want to be there. There were two other employees (1 manager from her attire) also behind the desk talking and they completely ignored me and the other guests that had walked up.

Mr Carroll

This Hotel is usually Awesome. But tonight’s service is ridiculous. We came in after being at park all day. Was told we couldn’t have any towels or rags for a shower. I told him we didn’t have any at all in room we usually get them when we return from park. He said he couldn’t do anything the other shift didn’t leave him any and refused to get any from laundry. He said he would send his manager Olivia a message tomorrow morning. This Hotel has got to do better.

duncbeattie

We stayed last week for one night as a stay over before heading into universal. The Hotel was excellent. Room on 10th top floor had amazing views. TGI Fridays right next door so very handy. We booked a suite and the Room was spacious , clean and modern. Much better than I was expecting given some of the reviews. Absolutely no complaints. Staff very friendly. Felt like hotel has just been revamped perhaps ?

Sharon Miller

Granted we booked from Ticketmaster as we were going to see Morgan Wallen, and Jelly roll and we decided it was cheaper to stay in Orlando then Tampa, and we were only sleeping and checking out. Granted reading reviews I found out about parking however getting there and checking in he did tell us about the parking fee but ended up not charging us, thank you for that. The room was cozy, the staff was super sweet & we had no issues and it’s somewhere we would stay again upon our next trip. Thank You Again. We will be back