Holiday Inn and Suites Across from Universal Orlando

Lila Oaks

The lobby gives a deceptively fresh, modern look but this hotel is old, outdated and in extreme need of remodeling. Getting off the elevator at the sixth floor there is a musty bleach smell. The carpet is old and grimy. We did not even want to walk around our room without sandals on. The room furnishings were basic but fine. The bathtub was old and the porcelain had scrapes on it. The drain was corroded. The shower didn't stay hot after a few minutes of use, which was extremely disappointing. There was a weird noise coming from the pipes behind the bathroom wall. The doors to the other rooms slam very loud so we were jolted several times in the night. Parking was expensive - 28.50 per night and on the second night, I arrived back to the lot around 5 pm to find only two parking spots available - they lease part of their lot to Budget Rent a Car. The hotel states they are undergoing "renovations" but they would need to do A LOT to make this a quality hotel worth coming back to. Period.

jose Cortes

I’ve never review a hotel while staying there but I think it’s worth saying this is very much the most frustrating first day at an IHG hotel. $148 dollars to park next to construction suppplies and rental cars for 5 days is diabolical. Already key card deactivated twice so stuck outside with our hands full until someone came by Hotel is SIGNIFICANTLY under construction. We booked way earlier in year and didn’t know this. Making hotel daily fee another $90 spent. The hotel room is 22 feet long. Very roomy which is good. But the bathroom is 3 feet wide so I can literally touch both walls while on toilet. Room is nice enough, as this one is decently renovated. But no full length mirror and very little closet space. Hallway has old thick carpet making it extremely hard to roll suitcases down hall. Carlos was very friendly at check in. Although very hard to hear and have conversation with the drilling behind him. 5 days here….here we go…. Day 2- all treadmills in gym under maintenance.had to drive around a construction side and through actual actual spots to get to our side of parking Day 3- ice machine on floor 4 broken

Tara Sherlock

We booked the Holiday Inn Across from Universal six months in advance, and apparently that’s just enough time for the hotel to fall into a construction zone. Had we known, we would have happily stayed literally anywhere else including the Jurassic Park gift shop. The lobby looked like it was auditioning for an episode of Extreme Makeover: Chaos Edition, the elevators smelled like they had given up on life, and the entire third floor where we stayed from 11/14 to 11/21 had an odor that can only be described as “mystery meets despair.” There’s no microwave, the fridge was doing the bare minimum (like a teenager asked to clean their room), and the walls were so thin we became unwilling subscribers to the conversation next door, which included someone negotiating the sale of marijuana. Truly an immersive experience, Universal should take notes. Since it’s marketed like a Universal partner hotel, we expected convenient transportation. Instead, the shuttle schedule was so limited that we’re pretty sure the buses were operating on island time, just without the island. There’s no breakfast, unless you count being gently directed to the TGI Fridays next door for an all-you-can-eat option, which felt oddly like being told to fend for ourselves. The one shining light was our housekeeper who was friendly, thorough, and the only thing in the building actually working as intended. If the whole hotel operated like she did, this would be a five-star review. Unfortunately, it’s a hard no for us ever staying here again. The only universal thing about this place was disappointment.

Debbie Blass

I expected more from a Hilton Inn & Suites. I made reservations for my daughter's special birthday gift, that she was looking forward to for months. Upon her arrival the reservations that I had made for her were changed (they called it an upgrade). They did not use the card that I held the room with and my daughter had to put up her own card. When I called to clear up the matter both front desk employees that I spoke with were rude and snippy. I had to fill out a form and take pictures of my ID and credit card for them to put it back onto the credit card that I had originally reserved the room with. Meanwhile they could not refund my daughter's card for 3-5 business days. During my daughter's stay the fire alarm went off and on for 2 hours straight on the first night and again the next day. The elevator did not work and she had to walk through a construction zone to get to a different elevator. Clearly the hotel was under construction and equipment was taking up room in their parking lot, which is $38 per day. I'm extremely disappointed to say the least, this hotel was sub-par and I would never stay here again or recommend to anyone. The location was the only positive aspect of this hotel.

Capt Jim

I was extremely disappointed with my stay at this hotel. The room itself was very old, had an unpleasant smell, and the air conditioner barely worked — it didn’t blow hard enough to cool the room at all. The elevator also smelled strongly of dog urine, which was really off-putting. What made things even worse was that the entire property is under major renovation. Half of the parking lot is taken up by construction equipment, yet the hotel still charges $30 a night just to park. For the condition the hotel is currently in, that fee feels unreasonable. After seeing the room and the overall state of the hotel, I immediately requested a refund and chose to stay at the Hyatt across the way instead. Much better experience. I would not recommend staying here until the renovations are complete and the basic issues are addressed. Customer service I give 2 out of 5 stars. The girl at the counter was a bit rude when I asked for a refund and when I explained why.