Holiday Inn and Suites Across from Universal Orlando

Lexi Cisneros

The staff was friendly. The young ladies who cleaned the rooms were super sweet. I had high expectations of this place. I stayed in a Holiday Inn last month when I went to Georgia and the amenities and breakfast totally outshined my stay here in Orlando. I was so disappointed in the toiletries. Very small and cheap. The room was out of date here. Extremely run down. On top of the rental you have to pay for parking. What a waste and disappointment. When we left it didn’t clock us out as leaving the parking lot. I had to log in on a different site to show that we left. Attached are pictures of the room. Oh! And not to mention my room didn’t have a room light only a silly lamp! The couch that was in the suite was nasty and stained. NO free breakfast NO free parking

Devin Fleming

Honestly? The best thing about this hotel is that it's right next to Universal. Other than that, there's a lot left to be desired. To start off with, the front desk hands you a flyer that mentions amenities that aren't available right now such as the convenience store and gaming room. They also fail to make mention of the on going renovation in the hotel until you actually show up to the hotel. There shouldn't be a bunch of construction in the lobby happening at 1 in the morning waking people up on the lower floors. The hallways also smelled extremely stale for all rooms located in the non suite areas. The tub was also dirty and looked like there was no effort to clean off any of the dirt marks left. Some of the towels looked like there was hair left over from the previous guests. Having Fridays connected to the hotel is a good option and the pool was nice, but the good does not outweigh the bad here. Proceed with caution when it comes to checking in. If you wanna stay close to Universal Studios, just stay at the resort and not this hotel.

Dara Crisovan

We booked a high floor king room 3-4 weeks prior to the date of the reservation, and upon arrival, we were placed in a room with 2 full beds because they overbooked the hotel. The room was dirty and right off the elevator, which really scared my cat. We requested to be moved, which thankfully they accommodated, but we still received the same double full bed we were very disappointed with. There is construction going on and we got woken up to the sound of LOUD drilling seemingly surrounding us. Moreover, despite being a pet friendly hotel, there is an ant problem! I had to move my cat’s food bowl multiple times because it kept getting infested with ants. When trying to shower the first night, we got about 5 minutes of hot water, before ICE COLD water started flowing. The next night, the water would alternate between hot and cold every ~20 seconds despite not touching the temperature dial. On our floor, the last night at the hotel, we exit our room to a hallway FILLED with smoke, which for some reason did not trigger ANY fire alarms? Thankfully neither me nor my partner have respiratory issues, but both us experienced mild throat discomfort when trying to walk to the elevator. It’s also very concerning to be in a hotel with seemingly no working smoke/fire alarms. It was cheap and decent location, but not really worth it in my opinion, I would have rather chosen someplace else in hindsight.

Rachel Santiago

We stayed in a suite at this hotel for our annual family trip to Universal, and overall, it was a great experience. The location was super convenient, and the suite itself was spacious, comfortable, and well-equipped. It had all the essentials for an extended stay, including a mini fridge, food storage space, and ample counter space in the bathroom—perfect for getting ready before heading out to explore Orlando. The beds were very comfortable, and the view from our room was absolutely stunning! We also appreciated the privacy between the two rooms in the suite, which worked perfectly for our family setup. The pool area was clean, spacious, and ideal for both swimming and relaxing with family and friends. We also received excellent service—staff were quick to respond to any needs and regularly checked in on us throughout our stay. The only downside was the smell of mildew and the lack of ventilation in the hallways. The carpet in the corridors appeared dirty, and the elevators were uncomfortably hot and stuffy. Also, the parking situation was a bit frustrating — the $25 nightly parking fee felt excessive, especially for a non-resort hotel, and it wasn’t clearly explained upfront. Despite those issues, everything else went smoothly, and we really enjoyed our stay

Smiles Valjack

Stayed at this hotel for 3 nights and it was nice. I could honestly say it was nice being right across from universal but I give the service a 4 star due to one of the guy at the desk in the morning said he would not do our reservation for the bus till 7 and the day before the girl was very nice and did it before 7. Our room was nice but needed some maintenance. Our bathroom shower spout was not on attached to the wall of the shower and the shower handle as well. Beds were comfy no bugs.