Holiday Inn and Suites Across from Universal Orlando

Tosha Humphreys

My only positive comment is for the front desk work Courtney. She went above and beyond to assist me with the issue I had with my stay. Checked in on Thursday April 17 2025 went to the room to but our luggage down and take a quick 30min nap. Something bit my neck and hand. Okay maybe I'm just tired. I glanced to my right a DAMN bedbug crawling on my pillow. I jump up take a picture and called the front desk. The guy that answered the phone apologize, gave us a bigger room but you could tell it was normal. He walked my new keys up, I asked him to come in and visibly see the bug. He took a picture and said he would talk with his supervisor. THAT WAS IT. I was very upset. I asked for cleaning supplies they didn't have any available. I had to order rubbing alcohol and other cleaning supplies from Walgrees. I contacted the manager she never responded. There was ZERO follow up. When it was time for me to check out I expressed my gratitude to Courtney and unknowingly the manager that I previously reached out to was on duty. She walks over and says what number did you contact I told her, oh I was going to get back to you tomorrow which would have made it Sunday. I continued to talk with Courtney and dismissed her statement. Lady your hotel has bedbugs I have bites to prove it and pictures. The front desk manager claims she would be contacting higher ups. Whatever so will I maam. All this to say, if you do stay there for the convenience, please pack lysol, bleach, sheets, blankets, most of all 91 proof spray ALCOHOL. You'll definitely need it. Doubletree is across the street I'm just saying.

Frank Osakwe

The hotel was good for what they are charging at that good location. However, I don't understand why I was told I have to wait for 10 working days to get my deposit back. My deposit was taken within seconds, so after I have been a good guest and request for my deposit, you tell me it's 10 working days and it's the bank's fault. Well, I didn't do business with the bank, I did with you! You chose an outdated bank to do business with, and now I have to stay without my money. Modern financial firms like Revolut would definitely not take more than a single day to process and pay a refund. I suggest you sort that issue out. You can't hold people's money for several days when all it took was a few seconds to take the money. You also cannot use bank as excuse in 2025 when there are modern banking systems. Your guests did not do business with your bank, they did business with you. I also offered to deposit cash which you declined.

Jennifer Keller

We chose this hotel for the convenience to walk to Universal. That was great. Room was comfortable and beds good. The smell walking down the hall on the 4th floor the entire stay smelled like gym socks. The room was damp. Turning on air helped, you would have thought hotel staff would know this. I talked to front desk about the smell thoughout hallways. They appeared to do nothing about it- or possibly could not do anything about issue. I would not stay again.

靳以腾

We stayed at Holiday Inn & Suites Across from Universal Orlando from March 6 to 8. Unfortunately, our experience was very disappointing due to serious service and maintenance issues. On the first night, there was a complete water outage in our room, with no prior notice. The next morning, our room was flooded due to what appeared to be negligence on the part of hotel staff or maintenance. Over the following month, we tried to communicate with the hotel and also reached out to IHG and the BBB. However, the hotel repeatedly delayed responses and eventually stopped replying altogether. They even claimed they could not respond because we might pursue legal action—despite the fact that we had not taken any legal steps. Location-wise, despite the name, the hotel is not particularly close to Universal Studios—you’ll likely need to drive or take a shuttle bus. In short, the service was extremely unhelpful, and issues were left unresolved. Unless everything goes perfectly during your stay, don’t expect support if something goes wrong. Based on our experience, I would not recommend this property.

Matthew Armstrong

Positives: Close to universal, and they upgraded our room for free, that was cool, but we're platinum members so it was probably because of that. Negatives: No breakfast, they charge $30 for parking, and they wanted $3 for a single teabag in their little convenience store. I know it's a huge hotel and the facilities they would need to provide breakfast would also be huge, but come on, that's one of the top 5 things everyone gets a nice hotel for!