Holiday Inn and Suites Across from Universal Orlando

jose Cortes

I’ve never review a hotel while staying there but I think it’s worth saying this is very much the most frustrating first day at an IHG hotel. $148 dollars to park next to construction suppplies and rental cars for 5 days is diabolical. Already key card deactivated twice so stuck outside with our hands full until someone came by Hotel is SIGNIFICANTLY under construction. We booked way earlier in year and didn’t know this. Making hotel daily fee another $90 spent. The hotel room is 22 feet long. Very roomy which is good. But the bathroom is 3 feet wide so I can literally touch both walls while on toilet. Room is nice enough, as this one is decently renovated. But no full length mirror and very little closet space. Hallway has old thick carpet making it extremely hard to roll suitcases down hall. Carlos was very friendly at check in. Although very hard to hear and have conversation with the drilling behind him. 5 days here….here we go…. Day 2- all treadmills in gym under maintenance.had to drive around a construction side and through actual actual spots to get to our side of parking Day 3- ice machine on floor 4 broken

Kathia Esparza

Ana and Maria (cleaning ladies) , were amazing!! They made sure we had clean towels, they took our trash out, and were very friendly. I would recommend this hotel. Service is awesome. Front desk staff is also nice and accommodating. The shuttles also took us to universal for FREEE! The hotel is under construction, but nothing bad.

Reece Pugh

This hotel is a mixed bag for me. For the positives I could list, it is very close to the Universal parks, and this is a huge benefit. the hotel also had mostly clean rooms and the accommodations were comfortable enough. The prices were also very decent for the area if you booked early, and the staff was kind and courteous. However, there are also some negatives. For one thing, the hotel is under EXTENSIVE renovation and construction. As others have said, this was not made clear to us before or after booking but we found out when we arrived, though they did disclose that certain amenities like the pool would be closed. But many other rooms were empty or were under renovation. For example there is no men's restroom in the lobby at all, but there are two women's restrooms. Much of the lobby, first floor guest areas, hallways, and even elevators are under renovation. There is exposed wiring, missing wall and ceiling tiles, construction paper, tools, boxes, and numerous other things strewn about even in the "finished" areas. The construction workers were nice but the work was almost constant it seemed. In addition to this, some of the hallways smelled as if there was a sewage leak. On top of all this, the walls were very thin, so much that you could easily hear pipes through the walls and hear nearby guests doing "activities" in their rooms next to yours or even across the hallways. The rooms also had some small issues, like scuff marks on furniture and spots on the carpets. My room in particular had a dirty towel with black spots on it on our first night, while my friend's was missing a microwave. It is also worth mentioning the big parking issue. The hotel uses a paid parking system that charges $30 a day and it is NOT included with the price you already pay for staying there. It uses a very inconvenient app and a tollbooth style gate that charges you for an entire day's worth of parking even if you just left for an hour and came back. So expect to pay top dollar just to park at the hotel you already paid for. I understand they want to keep non-guests from parking there and that there is a premium for being within walking distance of the Universal Parks, but there has to be a better and fairer way to treat hotel guests than this. Maybe introduce a pass or voucher system for guests or something because $30 a day on top of everything else is extreme. I understand that hotels have to stay open even during construction to continue to make money and stay afloat, but this is definitely an unfortunately case, and there are some clear measures they could have taken to improve.

Lisa Hatcher

I booked a 1 bdrm suite, the day before I checked in. I got a confirmation of my one bedroom suite little did. I know the hotel was going through renovations. I never got a notice that the hotel was being renovated, nor that they had moved me to a regular standard room knowing I had three people in the room plus a large scooter. You cannot tell me six weeks before I arrived that they did not know that renovations would be happening the bathroom is extremely small and the rooms are not large enough for three people plus a standard scooter. No accommodations were made. I would not recommend this hotel to anyone.

Kimmy

Rooms are nice location was great. They have a free shuttle service for unverisal which was nice. Laundry room work great. Only a few things that made this vacation stay a not great stay. House keeping came after 3:30 pm ( not sure if this is normal here but thought it was odd ) so when we got back from being out almost all day we had to catch them to ask for items needed or whatnot. Biggest thing thou was it's under construction as they do updates. The whole building not just section.... seems like it would of been eaiser to just close for updates with all the inconvenience and equipment all throughout the parking lot and buliding. We didn't know this when booking if we knew we most likely would of found another hotel. Pool closed guest convince store closed had to go to a neighboring hotel if you wanted those amenities. Construction made it hard for rideshares to pick up or drop off. Hopefully it will be a better stay once construction over but won't know. Hallways have no ac fan in bathroom stopped working 2nd day so kept the door cracked when taking showers. Overall if you don't want to deal with construction call first to make sure they are done. Parking you have to pay for.