Holiday Inn and Suites Across from Universal Orlando

Gracie West

We stayed here 4 nights for Universal. The staff was very friendly, however, it took us reading the reviews to find out they are going under extensive remodeling. We would’ve appreciated staff telling us this as we were booking. The lobby, elevators, and hallways are in a sorry state with exposed wires, debris on the floor, and equipment everywhere. That said, the room was very clean. A little outdated, but as a place to lay your head and relax, it did the trick. There are 5 elevators, one does not work, and one did not go to third floor where we were staying. Our final day, we were recovering from a long night at HHN and construction work was underway above our heads. It sounded like drilling, and it was not pleasant. Other than this, it was by far not the worst hotel experience we had. The cleaning staff was very kind as well. Parking is steep but cheaper than the parking at Universal and the hotel has a free shuttle so it balances out.

lora lynn

The only thing good about this property was it's proximity to Universal Studios. We booked this hotel 3 months in advance (June) and a couple of weeks before going we were notified the lobby was under construction. I didn't think that would be a big deal but looked for other hotels anyways. Because we were so close to our travel date at that point the prices were astronomical so we didn't have a choice. When we got to the hotel the lobby was actually the nicest cleanest part of the hotel despite it being under construction. Our room was so humid the floor and bedding were damp our whole stay. The bathroom door didn't work properly due to the humidity in the hotel. You could get stuck in there if alone. The door to the room was missing a screw on the mechanism so you had to jiggle it to close the door. It smelled very poorly in the hallways and the elevator. The only elevator that opened was the service elevator which was in very poor condition. We stay at a lot of Holiday Inns and this one does not meet their normal standards. My recommendation would be to stay somewhere else until they've renovated. We attempted to get a refund due to the conditions and was advised our "booking was nonrefundable and doesn't allow any exceptions and they're sticking with their policy and won't issue any refund, not even a partial." Zero flexibility and no apology, which is disappointing. We will think twice before booking at another Holiday Inn. Stay somewhere else.

Kathia Esparza

Ana and Maria (cleaning ladies) , were amazing!! They made sure we had clean towels, they took our trash out, and were very friendly. I would recommend this hotel. Service is awesome. Front desk staff is also nice and accommodating. The shuttles also took us to universal for FREEE! The hotel is under construction, but nothing bad.

Gabby Chandler (gc_colorguard)

As of October 18, 2025 this hotel is undergoing a huge remodel...lots of construction. The rooms are clean and comfortable, however if you're traveling with more than yourself, the bathroom is VERY small. Also the room overall lacks mirrors - just the one small one in the bathroom making getting ready for 3 people very challenging. Overall would stay here again with points. If it were out of pocket, i might choose something on universal property since the price is comparable. 18 minute walk to city walk for us and the path is lovely!

Kimmy

Rooms are nice location was great. They have a free shuttle service for unverisal which was nice. Laundry room work great. Only a few things that made this vacation stay a not great stay. House keeping came after 3:30 pm ( not sure if this is normal here but thought it was odd ) so when we got back from being out almost all day we had to catch them to ask for items needed or whatnot. Biggest thing thou was it's under construction as they do updates. The whole building not just section.... seems like it would of been eaiser to just close for updates with all the inconvenience and equipment all throughout the parking lot and buliding. We didn't know this when booking if we knew we most likely would of found another hotel. Pool closed guest convince store closed had to go to a neighboring hotel if you wanted those amenities. Construction made it hard for rideshares to pick up or drop off. Hopefully it will be a better stay once construction over but won't know. Hallways have no ac fan in bathroom stopped working 2nd day so kept the door cracked when taking showers. Overall if you don't want to deal with construction call first to make sure they are done. Parking you have to pay for.