Holiday Inn and Suites Across from Universal Orlando

Danielle Dell'Olio

Do NOT stay here. Go to the Double tree next door instead. We booked last minute for the access to universal. Their shuttle only runs first thing in the morning but the parks are 13 minute walk away. The entire hotel is a construction zone. The elevators are totally torn apart. The hallways have no AC meanwhile the room AC is impossible to control to the point we had to unplug it as it was freezing cold fan on full and when we called the front desk they just said maintenance went home for the day but didn’t seem surprised at all we were having issues with it. They instead brought us up blankets and didn’t even offer to move us rooms. The coffee machine didn’t work and the housekeeping staff is ridiculously loud. Slamming doors and yelling at each other. We had had a long night at horror nights and this made it impossible to get a decent rest. The only compliment I have is Carlos at the front desk was nice and they gave us a late check in. It is not worth the headache though.

D D

The room looked very tidy and neat. Kudos to house keeping for a job well done. With this said, the smell of the room is atrocious and makes it feel disgusting. The carpets need to be changed. I couldn't wait to leave the following morning. Stayed one night, will never return. No amenities worth a darn and the room needs a serious upgrade. This place is definitely not worth the money. The smell of the room gave me a headache and made my lungs burn. Maybe it was a mixture between the paint on the wall, old carpets, and mold. The windows cannot be opened, so you will suffer. No fresh air... the air conditioner worked fine, but it doesn't help with the poor air quality. I suggest placing air purifiers in the rooms.

David klimis

The rooms were run down and needed to be remodeled. No light over the vanity sink. First night, the air wouldn't work properly in the room. They sent a technician down the second day to fix it. He did and it worked perfectly after that. Everybody we came in contact with was extremely nice, polite and helpful. One day housekeeping didn't service the room. That evening when we got in we requested towels and toiletries. We called back after waiting 1-2 hours. The guy on the night shift was extremely rude. The lobby and downstairs area was currently under a remodel. There was also no breakfast at the time of our stay. Hopefully they will remodel the rooms next. On a positive note, it is a perfect location for Universal Studios, you are extremely close!

Rachel Santiago

We stayed in a suite at this hotel for our annual family trip to Universal, and overall, it was a great experience. The location was super convenient, and the suite itself was spacious, comfortable, and well-equipped. It had all the essentials for an extended stay, including a mini fridge, food storage space, and ample counter space in the bathroom—perfect for getting ready before heading out to explore Orlando. The beds were very comfortable, and the view from our room was absolutely stunning! We also appreciated the privacy between the two rooms in the suite, which worked perfectly for our family setup. The pool area was clean, spacious, and ideal for both swimming and relaxing with family and friends. We also received excellent service—staff were quick to respond to any needs and regularly checked in on us throughout our stay. The only downside was the smell of mildew and the lack of ventilation in the hallways. The carpet in the corridors appeared dirty, and the elevators were uncomfortably hot and stuffy. Also, the parking situation was a bit frustrating — the $25 nightly parking fee felt excessive, especially for a non-resort hotel, and it wasn’t clearly explained upfront. Despite those issues, everything else went smoothly, and we really enjoyed our stay

Bobby Beard

Booked a king / queen room. Got a room with what looks like two full size beds. They don’t tell you the hotel is under renovations and it’s a mess. Common areas are old and dirty. Haven’t been cleaned. Old nasty ripped carpet. And they charge 27.00 a day to park. I would leave now if it was refundable. Beware. Do not stay here. Junk at best.