Holiday Inn and Suites Across from Universal Orlando

Rachel Santiago

We stayed in a suite at this hotel for our annual family trip to Universal, and overall, it was a great experience. The location was super convenient, and the suite itself was spacious, comfortable, and well-equipped. It had all the essentials for an extended stay, including a mini fridge, food storage space, and ample counter space in the bathroom—perfect for getting ready before heading out to explore Orlando. The beds were very comfortable, and the view from our room was absolutely stunning! We also appreciated the privacy between the two rooms in the suite, which worked perfectly for our family setup. The pool area was clean, spacious, and ideal for both swimming and relaxing with family and friends. We also received excellent service—staff were quick to respond to any needs and regularly checked in on us throughout our stay. The only downside was the smell of mildew and the lack of ventilation in the hallways. The carpet in the corridors appeared dirty, and the elevators were uncomfortably hot and stuffy. Also, the parking situation was a bit frustrating — the $25 nightly parking fee felt excessive, especially for a non-resort hotel, and it wasn’t clearly explained upfront. Despite those issues, everything else went smoothly, and we really enjoyed our stay

Smiles Valjack

Stayed at this hotel for 3 nights and it was nice. I could honestly say it was nice being right across from universal but I give the service a 4 star due to one of the guy at the desk in the morning said he would not do our reservation for the bus till 7 and the day before the girl was very nice and did it before 7. Our room was nice but needed some maintenance. Our bathroom shower spout was not on attached to the wall of the shower and the shower handle as well. Beds were comfy no bugs.

Dwane Graham

I recently stayed at this hotel with my family and friends, and we had five rooms altogether. From the moment we arrived, the service was exceptional. Raven and Max at the front desk were incredibly helpful and accommodating—they went above and beyond to make sure our entire group felt welcomed and well taken care of. Whether it was helping us with check-in, offering great local recommendations, or simply being friendly and attentive, their hospitality truly stood out. The rooms were clean, comfortable, and well-maintained, making our stay relaxing and enjoyable. The overall experience was smooth and stress-free, and everyone in our group had a wonderful time. I highly recommend this hotel to anyone traveling with family or friends—especially if you’re lucky enough to be greeted by Raven and Max!

Yurii Popovych

I stayed at the Holiday Inn across from Universal Studios in Orlando, and unfortunately, I cannot recommend it. The service was standard — nothing special, but not rude either. However, the condition of the room was absolutely awful. The room we were first given was dirty, ugly, and smelled heavily of mildew and dampness. The furniture was stained and looked like it hadn’t been cleaned in a long time. There were stains on the lampshades, the bed linens had marks on them, and even the towels had visible stains and HAIRS on them. To make things worse, there were hairs in the bathtub drain, and I found a cigarette butt literally inside the drain. It was absolutely disgusting. When a staff member asked us how our room was and we told them honestly that it was terrible, they upgraded us to a suite, which we appreciated. The suite didn’t have the same issues — it was clean and didn’t smell bad. It still wasn’t particularly nice or cozy, but at least it didn’t feel unhygienic like the first room. That being said, I won’t be coming back to this hotel. There are way better options in the area, and I strongly recommend that anyone looking to stay near Universal Studios chooses a different place. Don’t waste your money here.

jillian moats

Recently stayed here with my family in one of the suite rooms. Hotel lobby was very clean however rooms were outdated and did not feel clean. Bathrooms were dirty looking. Couch was covered in stains and all the cushions were torn apart. Some outlets did not work. Had issues with the hot water in both our bathrooms. Had showers running for 10-15 and wouldn’t get hot. Called the desk and they sent someone up to check. They arrived within 10 min. He left the water running for about 10-15 min and left the room. I’m assuming he went to check the pipes elsewhere. He came back and the water was hot. He informed me that we just need to run the water for a while before showering. The rest of our stay the water still wouldn’t get very hot in the shower or the sinks. The location to universal was great and in walking distance. The beds were comfortable. Just didn’t feel very clean in the rooms.