Liki Tiki Village

Katya Pajuelo

The service definitely needs improvement! The rooms are fantastic, particularly in the newest building, but the service has been a letdown. Last year, I experienced an issue with the Arcade where I was charged for a card, but all the games were down. Thankfully, the manager helped us then. This year, my son was really looking forward to receiving a special birthday surprise, as the guest service attendant had done for him last year. However, this year, when we checked in, the front desk manager said, “we will make something like that”. When we returned to the front desk, my son patiently waited in line on his birthday, but someone cut ahead of us without any acknowledgment from the staff. When it was finally our turn, the attendant called Juan didn’t make eye contact and simply mumbled an apology. We asked about the special gift—something simple like a balloon or pin, which kids love! He abruptly replied that they didn’t have anything, and my son even remarked, “Mom, that guy was really rude.” I requested to speak with a manager, and a tall Caucasian male came over called Cory (who we recently understand is a manager). He mentioned he could offer something, and I gratefully accepted. However, he added, “it’s the last time I’m doing this.” This kind of experience is disappointing, especially when expectations are set high. I hope for a better approach next time!that. So, if you decide a vacation with your family for an special occasion and the manager is so rude that he says that, do you think that somebody will back and recommend this hotel? Definitely, NO!

Jayla Gordon

Location was drastically far from the airport & any restaurants. Does not provide hotel transport to those places but does provide it to Disney. Staff were accommodating as much as possible during stay. Pool & life guards were amazing. I'll give the restaurant/bar a 6/10. Chicken wings tasted like they were pre-made & just warmed up, Nachos were a bit dry, alcoholic drinks were good, depending on who made them.

Mina Williams

The area was fine. The pools were good and water was clean. The lifeguards were super aggressive and unkind when talking to children. There were like 4 umbrellas for 100 chairs at the pool. I know the price we paid and there should be PLENTY of umbrellas for what we paid!! I feel Hilton is doing bare minimum to keep this place going from switching from Liki Tiki. I would look for other resorts.

Isabel Smith

We stay there with our 2 kids (3&4) for 1 week and we had a 2 bedrooms kitchen living room suite. The location is a bit for if you want to go to Disney but they offer some free shuttle to SeaWorld and few other park but only one departure time and one return time (uber early and late back) Pool and water slides are well kids oriented. Our kids had tone of fun. The water was heated a big plus for March vacation. The room got freshly renovated but you can tell the older style hasn’t fully changed. There was communicated door between rooms and you can hear everything from those door to the next room, very disturbing. The’s also laminated floor that echoed all the walking from the room above. Not the most quiet room I can say. Kitchen was not fully stocked I would say. The room was sleeping 8 people but we only had 4 of some plates and cups. Only 1 pot and 1 pan, the very minimum. Rooms are cleaned every 2 full days of stay or at your request (24h ahead) Front desk offer free apples and fresh seasoned water, nice gesture.

Joanna Abreu

The resort was absolutely lovely. My daughter especially loved the hair braiding station by the water park pool. Leticia, who works there, was fantastic—so friendly and incredibly skilled at braiding. My daughter can’t stop talking about her new hairstyle, which made her vacation even more special. We had a wonderful stay with a fun extra treat for the kids. The pool bar attendants were awesome, serving the best drinks and food. Can’t wait to go back!