Liki Tiki Village

Yaser Ak

We recently stayed at the Hilton Vacation Club Aqua Sol Orlando West for a week. Our room was fantastic, equipped with everything you need for a family stay. The amenities were convenient, and the room provided a comfortable space to relax after a day of activities. The staff and employees were exceptionally nice and helpful, making us feel welcomed from the moment we arrived. One thing you will need to be aware of is during check-in, a lady offered us a gift if we attended a "quick" presentation about the resort the next day. We soon discovered it was a timeshare presentation. What was supposed to be a brief session turned into a grueling and aggressive sales pitch lasting nearly five hours. This ordeal wasted an entire day of our vacation and left us exhausted and frustrated, affecting our enjoyment of the following day as well. I strongly advise anyone staying here to avoid these timeshare presentations, as they are a scam and will ruin your vacation. On a positive note, the resort itself is very nice and the kids had a lot of fun at the water park, even though it's on the smaller side. Overall it have been a great vacation spot. The resort has a lot to offer, but be cautious of the timeshare presentations.

Alexander Paramygin

The rooms are okay. The couch felt like a wooden bench. And everything was dusty. With cobwebs near the air vents. Outside is where it gets really nice. You have bikes that you can ride around in (with strange rates) the decorations are nice, when walking to the 3 different pools! Two of the pools are standard normal pools that were pretty clean, and the third has five proper slides similar to ones you would see in play areas at a waterpark. There's paddle boats, fishing poles and a mini golf course that you can rent for a reasonable price. Overall nice place rooms are just not cleaned well.

Hollie Verdell

Me and my family vacationed here for a week. The room we booked looked nothing like the room we were given when we first got there. It was very outdated and I ended up seeing a roach in the bathroom. We ended up changing rooms the next day and this room was like the one we seen when we booked! (kind of false advertisement.) The first night in the new room I ended up seeing a roach again in the bathroom! Luckily we didn’t see any more after that but I did check through all of our belongings and washed everything to be safe. Besides the bug problem we had no other issues. Staff were really nice. My kids enjoyed the pool, arcade and the art studio and they host events every day for the kids. The food at the restaurant is good but a little pricey. Overall we had a good stay but not sure if we’d come back again.

Cortney White

If I could leave zero stars I would. Really wished I’d read these reviews before booking. The common denominator is management, staff and their inability to problem solve. I will never stay at another Hilton property. The customer service was horrible and I was lied to on multiple occasions. Even upon my checking in there was an upset guest demanding to speak with the manager Drew about a charge on his credit card and I should’ve trusted my gut and not stayed at the property. My room was not serviced the entire stay and I can only assume this is because I complained and called customer service. No fresh towels or linens in 3 days even after requesting. The staff left a bright yellow bag of dirty linen at my front door and from where this dirty linen was from I have no idea. The worst customer service I’ve ever experienced. I was told they charged for package delivery which is crazy. I repeatedly told them to refuse the packages so I could get it from an Amazon locker. The staff instead accepted my packages, refused to return to merchant and then charged my credit card $35.00 for accepting the packages. INSANE!! I’ve already filed a dispute with my credit card company, filed a complaint with the BBB and will be contacting Hilton corporate again as they were not helpful on my initial call. I will be writing a letter to Hilton, posting my experience on social media and contacting the local media in Florida. It’s not the money it’s the principal.

Arlene Alvarez

My family and I stayed 3 days. We absolutely enjoyed it. The boys had a great time and have been asking to go back. lol. The rooms are very spacious with a good size balcony. The only little complaint I have is that I think they water down the liquor at the pool bar. I bought about 6 drinks and 2 shots and got a little buzz. But I get it tho they want you to buy more drinks and not get wasted at the kids pool. Lol. Overall we had a good time. We will definitely come back again!! Thank you club aqua for your great customer service