Sofitel Abu Dhabi Corniche Hotel

Debbi Young

Arrived at the Hotel, no porter to bring bags in -Check in was swift, but I wasn't given all the details in full of what was available (it was an all-inclusive stay), which wasn't inclusive!! The room smelled mouldy, and the smell stayed in the room for the 4 days. I was given an air freshener - was given an upgrade, but wasn't given the perks of a club upgrade with the room. It might have been better to stay in the room allocated, which didn't smell of mould. The concierge was pretty useless, didn't give accurate instructions and didn't seem to know very much. I enquired about the Beach bus, and was told I didn't have to book, just come down 5 -10 mins before the bus arrived. When downstairs, I was waiting inside and only by chance another couple asked for towels and was given a bus ticket, which I realised you required a ticket for entry to the beach and that towels were available, even though I had asked the same chap the evening before and in the morning. All inclusive drinks were only at one bar from 12 till 9 pm and were limited on the selection, this was disappointing as other 5 star hotels we have visted in Duabi have been all bars - restaurants are part of the all inclusive, with top shelve drinks rather than the poor show of 3 cocktails, white & red wine and sparkling wine for ladies and one make of beer for guys - not even own brand Gin or Vodka. And the use of the one restaurant, when a visit to the other restaurant would have been nice, even if capped at a certain amount, and we would have had to pay the extra. There were not enough beds around the pool, and all of them were in the shade except for two, which were available from 3-4 pm. (We had to use the residents' pool.) The food in the main restaurant was good, with a large selection and a high standard. The spa was mega expensive, but I managed to get a 20% discount. But it would have been good to have been offered better deals for more massages, as the massage was great, but I paid £20 less in KL Traders Hotel (a much better hotel than this one) for 1.5 hours. I think £76 for a 60-minute massage is over the top.

Petra Bojnansky

An unforgettable stay – Thanks to the wonderful team (and especially Susan!) This was our second stay at the Sofitel Corniche Abu Dhabi and after our first wonderful experience, we didn’t even look at other hotels. We decided to spend our month-long vacation here again — and it was absolutely the right choice. The location is perfect, the hotel is stunning, but what truly makes Sofitel special is the people who work there. Everyone we met was kind, attentive, and professional — but one person really stood out: Susan, who looked after us every morning at breakfast. Susan is the kind of person who makes you look forward to starting your day. She radiates warmth and positivity, she’s incredibly attentive, remembers every little detail and does her job with such genuine care and professionalism that you can’t help but notice. She made us feel valued, welcome, and at home — every single day. It’s people like Susan who turn a good hotel into an exceptional one. Thank you, Susan, for making our stay so special — and thank you, Sofitel, for having such wonderful staff. We can’t wait to come back again!

mehnaz zafar

Ryan at the hotel reception actually changed our entire experience of the hotel. I stayed at the venue which was hosting a scientific conference. I booked one of the suites and got my kids along. But we were checked in an hour earlier by hotel staff, but once we went to our room, I was quick to realise that it was smoking floor. I went down to the reception again and that's when I met Ryan. And he quickly understood my concern and upgraded us to Imperial suite which was absolutely amazing. We had a great time in the hotel and kids were able to enjoy.

Kevin Peh

I stayed here for 30 nights and came back because I had a good experience during my previous 2 weeks stay here with Sofitel. This experience was the complete opposite. On multiple occasions, I left my room on DND in the morning as I had to work out of the hotel room. After which, when I left, I explicitly requested room cleaning services so I could come back to a clean room. These requests went forgotten 3-4 times and I had to endure the night with no filtered water and an uncleaned room. On one occasion when the housekeeper was replacing my drinks and towels while I was in the room, due to the lack of hands to hold onto the towels while replacing my glasses and cups, he atrociously just threw the towels he was going to replace the old ones with, on my luggage on the ground. When I escalated these to the manager after the cleaning services failed to come through the 4th time, he got defensive and said that the reason I didn’t get the housekeeping services was that I left the dnd button on hence even if I requested for housekeeping explicitly via the front desk, they wouldn’t enter because of the dnd bell. I told him to check the cctv because I was 100% sure that I left the “please clean up” sign on, because on that same night when I came back the light was still on. Manager mentioned he’ll pursue the matter and check cctv, but everything in this hotel is just pure lip service. Paid 13 over grand to stay in this hotel, could have used it to rent a more comfortable airbnb I guess. So unbecoming of a 5 star hotel and really nothing fascinating and special vs the first visit I had here

Asma Al Zadjali

I booked two rooms — one for early check-in and the second to be ready by 3 PM. Unfortunately, I had to follow up more than four times just to get the second room, which was finally given to me an hour late. There was no communication, and no sense of responsibility from the staff throughout the whole process. For a hotel that claims to offer good service, the lack of organization and professionalism was shocking. Guests shouldn’t have to chase staff repeatedly for something that was already confirmed and paid for. Completely disappointed with how poorly the situation was handled — zero transparency and zero accountability. I expected far better.