Shangri La's Le Touessrok Resort and Spa

Ryan S.

Our festive stay at Shangri-La Le Touessrok was memorable, with a fantastic welcome by the ever-energetic Jean Marc, who truly stood out among the staff and embodied the hotel’s spirit. The room was impeccable. Facilities were excellent, and staff generally helpful. We particularly enjoyed the boat trip to Ilot Mangénie. The buffet, while satisfactory, lacked the exceptional touch one might expect from a resort of this calibre. While the recent renovations have refreshed the property, it felt as though some aspects still required refinement. As a 5-star-plus resort, we anticipated a more personalized service experience and elevated dining from one of the island’s most highly rated hotels.. Nonetheless, it was a memorable and enjoyable stay, with moments of excellence that hint at the full potential of the Shangri-La name.

mariam alshamsi

Our stay at Shangri-La Le Touessrok, Mauritius (2025) was truly beyond exceptional — heartfelt, personal, and deeply memorable. From the moment we arrived, the warmth and attentiveness of the entire team made us feel instantly at home. One person who truly stood out was Stacy from the Host Team. Her care, energy, and dedication were unmatched. She went above and beyond every single day to make sure we were comfortable and happy, often anticipating our needs before we even asked. Her presence genuinely made our stay special, and she deserves all the recognition for her outstanding service. The concierge team was also amazing, offering excellent recommendations and taking care of all our bookings and activities with efficiency and grace. The dedicated WhatsApp service was incredibly convenient — fast, responsive, and always handled with a personal touch. Every request, from spa bookings to small daily needs, was managed flawlessly. Our room was spacious, serene, and beautifully maintained — the perfect escape in paradise. The beach team made every activity fun and easy, and the culinary experience, especially at TSK, was filled with warmth, flavor, and care. Shangri-La Mauritius is more than a resort — it’s a place where people truly care. Every staff member left a positive impression, and we’re so thankful for such a wonderful experience. Highly recommended, and we can’t wait to return.

Hussain Alibrahim

Excellent location on the east side of the island. High class establishment with magnificent staff, from the head chef, chef Ahmed and his staff. The housekeeping is excellent, they even clean the room twice a day. If you are going there on a special occasion, they will take care u of and ensure it would be memorable.

Raihan Khoyratee

Absolutely amazing hotel, beautiful views and excellent facilities throughout! Clean and well kept with so much to do for both adults and kids. The staff were amazing, too, attentive and understanding and always able to offer up great ideas and solutions. Loved my time there and definitely highly recommend!

D

Great facilities, amazing beach, idyllic setting. Unfortunately the service and hygiene standards at this hotel are unacceptable. Disgusting cutlery in the restaurant, sticky tables, dirty plates, stained cups… When you point these things out they take out old rags or used napkins and wipe things around. The buffet is full of insects, never cleaned… The service is extremely poor with staff not knowing what to do. You can wait for hours at the many restaurants and finish you meal before getting a drink… Rooms are never cleaned, floors never wiped or mopped, bins never emptied, cups never cleared from the rooms. We have been asking to speak with the hotel manager for 5 days but nothing to be done there. This is very far from Shangri-La standards and they simply don’t care. A place to avoid at all costs.