Sofitel Mauritius L'Imperial Resort and Spa

John Markham

This wasn’t my first stay at this amazing hotel but one with the same excellent service and friendliness as always. My stay was for business so didn’t get to spend my days by the welcoming pool or beach - which I can say from experiences are amazing. The hotel and rooms are spotlessly clean. The food superb. But it’s the staff that make it. From the guys on the gate (who always remember me) to the reception team (Priscilla, Joanna and team) and the amazing Pravind and his team - they are all so super friendly and nothing is too much for them. Thank you.

Joanna Kuzelewska

We spent 11 nights at Sofitel in early November. Check-in was smooth and friendly and we felt very welcomed. The room was nice, clean and with all amenities. The cleaning service was great and respectful of our belongings. Hotel facilities were as expected and we made the most of what was available. I particularly appreciated the water points installed to minimise single-use plastic consumption - 5* for this! Since we were half-board, I can only provide opinions on breakfast and dinner. Food was fresh, with substantial variety and a good selection of local produce and fresh veg, fruit and seafood. The hotel also caters for those with non-diary requirements. Dinners were also tasty and the selection of food was amazing. Contrary to that drinks for dinners had to be bought - this includes water - IN PLASTIC BOTTLES - what is the point of reducing the usage of plastics if even the water has to be paid for during dinner time? I agree that alcoholic drinks, or even soft drinks can be changeable during dinner, but water shall be provided. The most irritating issue for me was that for 11 dinners we had, 9 times the waiter had not asked me ( the woman at the table) if I wanted anything to drink!!!! The question was always directed at my husband, who doesn't drink at all, therefore in the form of protest I decided to only order alcoholic drinks if I was acknowledged and asked If I wanted anything to drink! Huge loss for you the hotel, as it was me who booked the stay and me who would have a drink with dinner, but ignoring a woman at the table is above all just embarrassing.

Sky Chew

Great hotel but even better staff! 5 stars to the attentive and considerate staff especially manager Priya. We arrived just after the cyclone which could be blamed for one pool being out of use, and a room that had dusty sticky floor. It wasn’t a big deal and I just made mention of it to Priya the manager when talking to her. She said she would ensure the room was cleaned appropriately. The next thing we get is a phone call saying they have upgraded us to a huge amazing room! We were very pleasantly surprised as I did not even really make a complaint but Priya still took the effort to make us feel very welcome. 5 star service and we will be back in the future!

Mladen Dukic

leaky roof, (very) bad rooms, incompetent reception got an old room at the very end of the hotel (two toddlers, pregnant wife), we didn't realize since no one explained the hotel complex, 2nd day raining - result leaky roof 'luckily' in the middle of the bathroom. told to the reception same evening, next day no one even knows/cares about this.. last day, employee without knocking on the door at 6:30am enters to our room, all uf us jumped out of the bed, my daughter was really scared. at the reception they laught at me as it was funny alongside sayin' sorry.. for all this sh.. experience they were soo generous to give us a late check-out, in a room they anyway have to repair before renting again - not a 5star hotel, not even close, so NEVER again!! pity as positives: nice beach, good food, oukeish complex, cute kids club etc.

Palle Loran

My family and I was staying at the Hotel for 10 nights in 2 of the Hotel's Magnifique rooms. In generel it was a good experience to stay at Sofitel and the staff was very professional and helpfull. Thanks for the possibility to check out late without cost on our last day, that was very appreciated. The Hotel is 32 years old and the Magnifique rooms was newly refurbished and renovated. Nice rooms on a high standard. If I should comment anything is it the price level in the SPA - its very high and nearly dubbel of what I pay in Copenhagen for similar treatments. This resulted in - that the SPA staff was "fishing" customers on the beach - due to there many hours withour customers. A good advice to fill the SPA every day is prices lowered 35-40% and Im sure the net earning will be higher for the Hotel owner. Good luck in the future with the Hotel and SPA.