Shangri-La Hambantota Golf Resort and Spa

Kumanjalee Dissanayake

We stayed at Shangri-La Hambantota with my family, and it was one of the best experiences we have ever had. The hotel offers a truly luxurious stay, with outstanding facilities and exceptional hospitality. The staff were amazing, and the service was nothing short of 7-star quality. Everyone was friendly, courteous, and always willing to go the extra mile to make our stay memorable. They made us feel right at home from the moment we arrived and genuinely cared for us throughout our stay. The breakfast was excellent, with a wonderful variety of both Sri Lankan and international dishes. The quality and selection of food were outstanding. A heartfelt thank you to all the staff for making us feel like part of the family. Special thanks to Vinodan and Executive Sous Chef Kolitha for their exceptional care and attention. Their dedication, warmth, and professionalism made our stay even more special. We highly recommend this hotel and look forward to returning in the future.

Akindu Samaraweera

My stay at Shangri-La Hambantota Golf Resort & Spa was overall a calm and enjoyable experience, with several highlights that made the visit memorable. The triple room was notably spacious, offering a comfortable layout with an eye-catching interior design that immediately created a relaxing atmosphere. The room’s ambiance and presentation added a touch of luxury that enhanced the overall stay. The outdoor pools were well maintained, with the main pool standing out due to its stunning view. It is an ideal spot to unwind, especially in the evening, as it provides a perfect vantage point to watch the sunset over the beach—one of the most memorable aspects of the resort. Dining at the resort was also a pleasant experience. The food was delicious, with a variety of options available, and the dining areas were well organized. The staff deserve special mention for their professionalism and attentiveness, ensuring guests are handled in a comfortable and welcoming manner throughout their stay. The golf course was well maintained and appealing, particularly for golf enthusiasts. In addition to golf, the resort offers a range of recreational activities such as 8-ball pool and table tennis. For rugby enthusiasts, the sports and recreational team is readily available to provide equipment like rugby balls, allowing guests to fully enjoy their leisure time on the premises. While certain areas of the property appeared slightly under maintained, it did not significantly detract from the overall experience. The resort still provides a peaceful and pleasant environment, making it a suitable destination for both local and international tourists seeking a relaxing getaway.

Lakshith Dhanapala

There was a delay of approximately one hour in providing the booked accommodation. No staff member was assigned to guide us to our room after check-in. As a result, my family, including young children, spent nearly 30 additional minutes trying to locate the room and eventually had to return to the main lobby to seek assistance. Despite depositing LKR 80,000 for food and beverage expenses, restaurant staff requested immediate payment during our very first meal. The accommodation was booked for five guests (two adults and three children), yet toiletries were not provided for all occupants. The room was inadequately prepared, with insufficient water bottles, cups, coffee supplies, and an empty mini-bar. Furthermore, no recreational facilities or amenities appropriate for a family of five were made available. Despite the significant delay in providing the room, hotel staff insisted that we vacate the room by 11:30 hrs. Several room facilities were not operational, including the clothes iron and electric kettle. Due to the overall poor experience and unacceptable conditions, my family and I decided to leave the hotel before the end of our allocated stay. Although the room was provided late, no consideration or compensation was offered for the lost time. After settling our hotel bills and proceeding for a spa treatment, hotel staff repeatedly called us requesting payment for an additional bill that had apparently been misplaced, demonstrating poor internal coordination and management. Within only a few hours of our stay, we experienced service standards that fell far below expectations for a hotel of Shangri-La's reputation. Consequently, neither I nor my family wish to visit any property within your hotel chain in the future,poor management at hambatota Sri Lanka,even though it is a very good location.

Md Maruf Hossain

Shangri-La Hambantota is a beautiful, well maintained, and very large property. It is the perfect resort to spend some quiet, serene, and relaxing days. It has a 18 hole golf course, so if you want to play you can, or you get a huge area to roam around. There are multiple pools, if you want to swim. There are plenty of sunbeds with cushions and shades around the pools and in the beach. There are also activities such as archery, cycling and also a game room with table tennis, board games and pool. There is also beach volleyball and football grounds right beside the ocean. The gym is in excellent condition with a variety of top quality machines. There are lots of monkeys, peacocks, and chipmunks roaming around freely in the resort; it was really exciting to watch them. Service at the buffet restaurant named Bojunhala was great and there was a good spread of foods available. Deducting one star because we were assigned a twin bedroom whereas we booked a king bedroom. Moreover, that room had a weird musty smell. They changed the room after complaining three times that we booked a king bedroom, not separate beds. It took them around one hour to assign us to a king bedroom which was unreasonable.

ishanka pradeep

Dear Shangri‑La Hambanthota Team, I would like to extend my sincere appreciation for the exceptional hospitality I received during my stay. The entire experience was truly outstanding and far exceeded my expectations. From the moment I arrived, the Front Office team demonstrated remarkable attentiveness and thoughtfulness. Their warm welcome, friendly attitude, and continuous support throughout my stay created a wonderful sense of comfort. Every interaction felt genuine, and they consistently made me feel valued as a guest. At Bojunhala, both the reception team and the service team were equally impressive. They offered personalized attention at every meal, always checking on our needs, ensuring comfort, and maintaining a very pleasant atmosphere. Their professionalism and kindness added so much value to the stay. The food quality, cleanliness, bed linen standards, and overall environment were exceptional. Every detail reflected the meticulous care and high standards maintained by the hotel. This stay at Shangri‑La Hambanthota was truly memorable, and I deeply appreciate the effort taken by all the staff to make it special. I would be delighted to visit again and experience your outstanding hospitality. Thank you very much for an unforgettable experience.