Shangri-La Hambantota Golf Resort and Spa

sayuri anjula

The staff were really nice and welcoming from the moment we arrived to when we left. They were always there to help and make sure we had everything we needed. The food was great with lots of different options, and the chef was happy to make changes for us. The pool area was nice and added to the relaxing vibe. It was a perfect spot to chill out and hang with family. We want to say a big thanks to the staff for being awesome including kids zone staff, and we can't wait to come back again soon. Shangri-la Hambantota is definitely a place to check out!

Jas Bajwa

Absolutely fantastic experience. Luxury hotel in a fantastic location. Paradise. Food was exquisite. Pools amazing. Only thing I would say it the service could be slightly faster but this did not massively affect our stay

Zoltan Magyar

Good price / value. Might be a bit run down for a 5 star resort, looks like its hey days are over, but we appreciated the variety served in the buffet breakfast / lunch / dinners; the kid friendly furniture and kids' food corner in the main restaurant; a well equipped, fully operational gym; a big, indoor kids play area where our 3 years old spent easily 3-4 hours, splash pool, kids' pool, etc .. Definitely a good place with young children and good to rest / relax for 3-4 days.

Channya Silva

We came on our honeymoon and was not a good experience at all. The balcony door lock didn’t work and we informed the reception about it (had to call many times because they didn’t answer the phone) and the room service came and looked for it and said they will send a technician. Since we were late for dinner we requested them to send him by 9 pm who never showed up. Then we found a gecko roaming in our room table and spoke to the manager and he changed our room. Took like one hour to send someone to change the rooms. Lastly, we gave them our laundry to do overnight and said they we return it by 10 am the next day before we check out. Had to call the reception multiple times but no one came with our laundry. Finally we had to go to the reception with our bags and after 45 minutes from our actual check out time we got the laundry. Never expected such a worse service from the hotel and the staff members doesn’t even care but the guests. Even at the buffet we had to request for each and everything from the staff even had to find a table by ourself. Poor service.

Saman Rathnayake

I am writing to share my experience during my recent stay at Shangri-La Hambantotawith my family. While we anticipated a pleasant visit, several aspects of our stay raised concerns regarding the level of service provided, particularly the treatment of guests and the efficiency of service. Treatment of Guests: We observed a noticeable difference in how celebrities and politicians were treated compared to ordinary guests. For instance, during our dinner on the 14th, despite empty seats in the main dining area, my family was directed to an alternate section of the Bojun Hala. Similarly, at one lunch, despite the availability of a table that could accommodate five people, we were initially denied seating because we were a group of three. It took an unnecessary discussion with a waiter, who was quite rude, to secure the table. This discriminatory treatment was disappointing and made our experience less enjoyable. Service Efficiency: We also faced significant delays when ordering basic items like omelets, French toast, and ice cream. Unlike other hotels we've visited during busy seasons, it seemed there was no efficient system in place to handle the high volume of guests, resulting in long queues and extended waiting times. Staff Delegation: It appeared that supervisory staff outnumbered operational staff, leading to inefficiencies in service. Requests made to restaurant staff were often passed along to others without follow-up, resulting in unmet needs and frustration on our part. We understand that managing a hotel during peak times can be challenging, and we appreciate the efforts of your staff. However, the differential treatment and service inefficiencies significantly impacted our overall experience. We hope this feedback will be considered constructively, allowing you to address these issues to enhance the service quality for all guests.