Rosen Shingle Creek

Christian

Rosen Shingle Creek is an impressive, colossal hotel with 1,501 rooms, offering exceptional facilities. With multiple restaurants, several pools, and beautiful grounds, there’s plenty to enjoy, whether you're here for leisure or business. The cleanliness throughout the hotel was remarkable, and it’s clearly well-staffed, ensuring things run smoothly. However, due to its sheer size and the volume of guests, you can sometimes feel like just one of many, lacking the personal touch that smaller hotels often provide. Still, it’s a fantastic place to stay with great amenities, and we had a wonderful experience overall. 4/5!

Allura Bennett

GERMAN COCKROACH IN FOOD DISPLAY. My best friend surprised me with a stay at Rosen Shingle Creek for my bachelorette. The room was fine and dinner at one of the restaurants was good (expensive but that is to be expected). We woke up to get coffee and a light breakfast at Smooth Java. While waiting in line I saw a German cockroach in the clear food display case. At first I thought it was just for show and the foods inside weren’t for sale, until I saw them pull a muffin out which had just been touched by said cockroach and then sold to a customer. This turned my stomach into knots. I couldn’t finish the coffee they had already made for me. I went to the front desk and asked for the manager of Smooth Java, the receptionist asked what was wrong and I reiterated what I saw to her. She seemed disgusted and apologetic and assured me she would handle it. I walked by Smooth Java one hour later and they were STILL serving food out of the display case. I was not planning on writing this review until I saw that they had not done anything to mitigate the cockroach problem after I alerted them. I’ve been around these types of pests in my line of work and I know if there’s one, there’s many. I wouldn’t trust any of the food items in this hotel.

James Patterson

I stayed at the property 9/18 - 9/21 for a conference on site. The first night in the room I was not able to sleep due to the refrigerator making loud noises. In addition, there was section of black mold in the shower at eye level. I contacted the staff and the refrigerator was changed out next day, but I had to get the housekeeper in the hallway to clean the black mold. The chair at the desk I had to use a pillow from not going through it. I am not large, but all the support of the desk chair was gone. I will more than likely stay here for the conference next year, but it wouldn’t be my first choice. I did enjoy the restaurants that are on site. The staff was overall friendly and the property was clean, but the room could have been much better. Room 12106.

JAB 33

I spent this past weekend at the Rosen Shingle Creek Hotel attending a conference. I prefer to stay in boutique hotels or B&B's, but the venue was perfect for the conference I attended. I can't commend the staff here highly enough. Where you generally see a decline in customer service in this country, especially retail service, the Rosen obviously does a great job of training employees to provide a professional and friendly service to guests. Everyone, from the front desk, valet parking, restaurant servers/bartenders, and those providing lunch and dinner for our conference were very helpful, polite and friendly. I especially wish to compliment and thank Henrietta in Security. I left my Samsung fast charger in the room upon leaving, and she took responsibility for shipping it back to me at no charge. This went above and beyond the call of duty, and I am very appreciative of this high level of service provided by Henrietta. Thank you to everyone who made my stay extra special.

Annette Harris

The resort provided excellent service and was in a great location with a variety of restaurant choices. Everything was exceptional, including the very clean rooms! However, the room had a slight smell which might have been due to the carpet. Additionally, at night, the refrigerator made a knocking noise, so if you encounter this issue, it's best to unplug the refrigerator to avoid disturbance. There were plenty of great restaurant options within the hotel for breakfast, lunch, and dinner.