Lake Buena Vista Resort Village & Spa

Rugr5000

The hotel was a decent price for the size of the 3 bedroom. The luggage carts are scarce if you find one. The room appears to be run down such as stained mattresses, lumpy, trash under the mattress, old furniture that is scratched, finish missing, tub coating pealing, and landlord special type of painting. The Arcade had ceiling leaks, no AC, broken machines, and was very dirty. The Irish pub was not busy but the Arcade there was in need of TLC, the tables were sticky, dirty floor, it needed a dusting and wall cleaning. The food was definitely not fresh seemed prepared I wouldn’t go back. The bar there had expired juice when another customer requested a mixed drink. The pool seems okay from my view. The convenience store was clean and frankly the best part along with the Pizza Hut express. I saw the gym looked clean and nice. Didn’t see the pirate pool or spa so I cannot say yay or nay. I probably won’t stay at this location again for $550 for two nights. No bugs were seen in the room we stayed in.

Keith Otto

Great location, central located so your like 15 minutes from everything!!! The spa did amazing work on the "princess treatment" for my daughter and the only reason I gave 4 stars for service is because it's all self service unless you request at a extra charge for a room to be cleaned. LOVED IT here. Will definitely be back.

Susan Farkas

We had a wonderful 11 day stay. We had a 3 bedroom, 2 bathroom condo. Very spacious and a great amount of space for 6 of us. Love the covered balcony. Also appreciated having a washer and dryer in the unit. Yes, the furniture and flooring needs to be updated. Couch was very uncomfortable. Also, we all had to go multiple times to the front desk because our keys didn't work, even though they were never close to anything that could affect them. But the amenities and closeness to the Disney Parks is fabulous.

Michele Gilles-Dorgilus

14 years ago we stayed here. I wanted to return ever since and was finally able to this year. For a honeymoon repeat. The resort stay have been amazing on both occasions. I'm absolutely recommending this resort for your honeymoon, couple or family or group vacation. You will not be disappointed. You can stay in or go to your own activities, your choice but you can't go wrong either way because they have everything you need.

Angelina Ferrara

We stayed at this resort over the weekend and had one of the worst experiences I’ve ever had at a hotel. We checked in around 9–9:30 PM, dropped our belongings in the room, and then went out to a restaurant for dinner. By the time we returned, we were all exhausted from the drive and ready to finally relax and get some rest. From 11:30 PM to 2 AM on Friday night, three teenage boys continuously banged on our door and ran away. They ran up and down the hallways, hiding whenever we opened the door to catch them, then peeking around the corner to see if we were still watching. Then, again around 10:30 PM on Saturday, just after we had finally fallen asleep, there was another loud bang on our door that startled us awake and woke all of the kids. At that point, my boyfriend and I had to step into the hallway and tell them directly to stop. Security was notified both nights, but they did little to nothing to resolve the situation. On Saturday morning, when I spoke to the manager, Lewis, I explained to him which rooms the boys were coming from, he told me the rooms near me weren’t even occupied. I then explained it was the room to the left of me, not the room to the right of me or in front of us. Once he realized I was talking about room 1405, he then proceeded to claim there was “nothing in the system” about the incident, as if we were just making it up—even though my best friend called the front desk three times from her cell phone and physically spoke to the security guard that night when she requested he come straight to our room. Sunday morning, which was my check out day, I asked to speak to the manager to make him aware it happened again Saturday night, the same manager shrugged it off and said, “Well, nobody else has complained.” Clearly, nobody else would complain if, as he claimed earlier, those rooms weren’t even occupied. The inconsistency and lack of accountability was unbelievable. His only “solution” was to tell us we could have called the cops. Why would guests need to call the police when it is the resort’s responsibility to ensure safety and handle disruptive guests? I requested a refund, but the manager only offered to refund the resort fees of $47.00—not the actual stay of $270.00. Lewis confirmed my email, phone number and said he would have the general manager call me on Monday 9/29/2025, when he was in office. I haven’t received a phone call or email yet. We got no sleep for two nights, and our children were scared from the obnoxious banging on our doors. To make matters worse, the manager was completely unprofessional—not just with me, but also with my boyfriend and best friend, who I had invited to experience the resort for the first time since I’d had great visits in the past. Instead of an enjoyable getaway, we were left with stress, frustration, and disappointment. I would never recommend this resort to anyone. The management is rude, unhelpful, and clearly does not care about their guests.