Rio All-Suite Hotel and Casino

Maia Roseval

Don't stay here! Spend your money and time at a hotel near the strip. We stayed for a long weekend in January and this was our experience. Cons: This hotel is outdated, and even the remodeled rooms are underwhelming. The $50 "resort fee" is a money grab- there's no "resort" (since it's January and pool is closed, which is fine but waive the fee then!). The casino itself is so outdated it felt like the 1980's in there. The few restaurants we tried were good but overpriced. The front desk, specifically Patricia, was so unhelpful. Check-in line (with a human, not a kiosk) is normally very long so be prepared to wait when you arrive if you have a special request. We had no conditioners, just two shampoos in the shower. Tried to call the housekeeping line but to no avail; it was disconnected. When we told the front desk the gentleman responded, "I'm surprised you even have a phone that works!" So, yeah. That tells you all you need to know. Lastly, you have to take a cab to get to the strip. They add up quickly! Can't walk to anything other than maybe the Denny's down the street. Pros: Service from bars and restaurants was really good! Everyone was so nice and friendly. And the food was tasty. Room is SO spacious and the beds were really comfortable. The thermostat/temperature regulation was great too; we were always comfortable. The fitness center is awesome. All new equipment and nicely stocked. Overall, considering this was a $200/night stay I'd say it's a hard pass. Cons very much outweighed the few pros, the place is pretty dumpy. Don't stay here.

Pei-fen Hsieh

I stayed at the Rio Hotel during CES week. The two queen beds room is spacious and clean. The room is not renovated and you can see the wear and tear of the room. Despite of its age, I do find having dual sinks and a separate sink outside the bathroom area to be very convenient. The water pressure is very good. The shower water temperature was lukewarm but the maintenance crew was able to address it very promptly. I am very pleased with how quickly the hotel addressed my concern. There is a small fridge in the room and no coffee maker. The beds are comfortable and the staff are all very helpful and friendly. One issue is that there is no outlet close to the beds for any sort of charging. You will need to charge your electronics by the sofa or the desk. Overall I am pleased with my stay at Rio.

Terrance Davis

I'm a Rio rewards member and normally I stay at the Rio when I'm in Vegas but this time I was very disappointed. I had booked back in November from Dec 31st to Jan 5th, 4 days were comped but the 31st was not because it was New Years Eve. I get it but I wasn't $400 for one night. So I booked another hotel for the night way cheaper. So the next day we check into the Rio but the room was so old, dingy and dark. So we called the front desk to switch rooms and was told to come down to the desk but when we got there they say they had no room available after we were told that we could switch. So we were stuck in this room. The first night we had no face towels. We had to use hand towels to wash. The sheets were stained and had hair on them. The next we go out and back to the room and discover it hadn't been cleaned, so I call the house keeping which was AI assistant named Rita. She put in a request and someone did come and changed the sheets. Day 2 went out came back room not cleaned again. Called and got Rita again. She put in a request but no one ever showed up to clean the room. Needless say the happened everyday of our stay and our room was never ever cleaned. So we complained at the front desk nothing was really done. We were given a $50 food voucher. Also on Jan 4th the elevators were down. We were on the 36th floor. Some people waited over an hour before some one came to take us down in the service elevator. They say the rooms are comped but you still pay a resort fee. That's not comped. What part of the hotel is a resort. Don't really need the internet, the pool was out of season, the parking was free and there is no free breakfast.

Hyderabadrocker Hyderabad

Rooms are spacious Car parking is limited. I had to go to a different paid parking Far from strip and no walkers if you plan on walking Friendly staff Visited before Christmas and staff was short and had to wait for 40 min to get room key which is understandable. Really spacious rooms and clean. Housekeeping does their job good

DooHyun Kwon

The renovated rooms in the Ipanema Tower are a great improvement. The suite we were in was clean, quiet, and had plenty of space to keep our things off the floor. I also appreciated the front desk keeping us in the same room across two separate reservations. Housekeeping was the only positive interaction related to service. The Globalist breakfast benefit was a major disappointment. Because Rio is under construction and the normal restaurant was closed, they are using Eggslut as a surrogate. This is not a suitable substitute for a full breakfast, especially for families. My 4 year old son has dairy and egg allergies, and there were almost no safe options for him. Between the lack of dietary choices and the extreme inefficiency where we waited almost an hour for food despite being 5th in line, we ended up paying to eat elsewhere for the rest of the stay. Service was also a letdown. When I tried to discuss breakfast alternatives for my son’s allergies, the front desk agent was dismissive and rude, stating it was not their fault my son had an allergy. Additionally, the Rita virtual assistant was unreliable for housekeeping requests and billing. While the hard product is nice, the poor service and lack of functional breakfast options for families mean we will not return.