Rio All-Suite Hotel and Casino

Jessica Faust

The new rooms are refreshing. Room 679 is nice and has a king bed, nice couch, and plenty of room. The restaurant selection is decent. I would recommend adding a southern restaurant with country music or a creole restaurant with a jazz club or both. The location is off the strip. The front desk staff was nice and the tables have fair prices. Very affordable and the rooms are nicer than any of the 3 star hotels on the actual strip. They really need to bring back the shuttle to the strip since they still charge $56 resort fee and the gym is in a banquet hall and the pool is closed. Awesome views at Voodoo Steak of the entire strip. Great date night spot!

Lawrence O. Johnson

I originally posted a 1 star review, but i decided that's not fair to the Rio itself. My biggest gripe is not posting pricing up front, shocking people with the hidden resort fees upon arrival. They will tell you to talk to the third company, and the third company will tell you to talk to the hotel. I'm guilty of not reading the fine print. But I don't feel I should have to I just want to enjoy my vacation. I know the staff deals with a lot of unhappy people, but it would be nice if they could show some empathy toward a customer, rather than placing blame on the customer. The location is actually pretty good, the only reason I gave it three stars, is because for those of us who choose to walk to enjoy the views the bridge can be pretty dirty. Also if it was one block closer that would be nicer. The best part of my stay was easily the room. I was worried about the bad reviews but they really came through on that part. I didn't get a chance to do the wine tasting and the Voodoo Lounge, but I would come back to try it out. They also offer a comedy show I will be attending later I'm very happy about that.

Joe-king Around

So much better than it has been. Updated rooms were terrific and the bed was super comfortable! Miss the buffet but the food hall had enough options you won't go away upset! Self serve check in kiosk made it so fast and easy to check in. No standing in line for 30 minutes. Great location right off the strip across from the Palms and Golf Coast. Would definitely stay here again 😀👍

Dennis Hong

Maliciously Bad Customer Service We had a reservation for a standard king room as part of a wedding party, so we got a discount on our room rates. As it turned out, this was their excuse to be intentionally and maliciously bad with their customer service ... After checking in, we found that the non-smoking room we requested reeked of cigarette smoke. We were frankly surprised that they deemed that room in acceptable condition to offer to another guest. We went back to the front desk, explained the situation, and the person replied that they were completely booked, so they wouldn't be able to switch our room. She kept insisting that they could just spray deodorizer on it, but we continued to decline, as that doesn't actually remove the stench. Finally, she went back and called her manager. While we were waiting, we got on our phones, looked up the Rio, and noticed that they still had plenty of rooms available on Hotels.com and through their own website. After 10 minutes, the manager finally came out, and he said the same thing -- that they were sold out. We showed him our phones, and his response was that the rooms on Hotels.com generated more revenue, so he couldn't change our room. But if we wanted to cancel our reservation, we could book through Hotels.com and pay the full price on there. I clarified that, okay, so they weren't in fact sold out. That was a lie. They were simply holding onto these additional rooms because they stood to make more revenue from them ... *if* they actually ended up getting booked. And because of that, they were not willing to change our room. The manager confirmed as much. So we canceled and booked at another hotel. It blew our minds that the Rio simply would not accommodate us because we had gotten a cheaper room as part of a wedding party. And to be clear, they weren't inconveniencing us for another customer that paid more. They were inconveniencing us for another *potential* customer that would pay more. That is just levels upon levels of poor customer service. Never again will we stay at the Rio.

Linda Watkins

The room was really nice, I loved having a sofa. The showers are slick. I worried about falling so had to put a bath towel on the floor of the shower. The Casino was in the midst of some remodeling. Didn't like the smell of cigarette smoke in my hair and clothes. Not sure if I would stay there again. Maybe if the price was right. The restuarant pictured was delicious. We had the prime rib and it was great. Our waiter was terrific also.