Rio All-Suite Hotel and Casino

L Sheldon

Staff we're always helpful available and caring towards our needs! During our stay, we had various Issues occur and staff always delivered on their promises of assistance and in many cases gave us unbelievable surprises like an upgrade to our room ! The prices were fair. The shows were excellent specifically the ones at the Rio hotel we did a few excursions outside of the hotel and again that was staff gave us some tips we rarely felt we needed to leave the casino because various restaurants on site were so fantastic and service was great Servers bartenders security, etc. every time we needed to speak with someone about something it was over the top fantastic service! We highly recommend Staying here!

Leo Lee

I've been coming to rio with my family for a while now. We are not too big on the strip and so rio is a perfect spot for us to stay. However, my most recent trip wasn't the same. I was given $25 credit to use every night and was told that I can use it at any restaurant besides the burger and pretzels place on the second floor. When I was checking out, however, I received a bill for all the food I bought without the $25/night compensation. The front desk was helpful and kind, they actually removed all my food charges and handed me a receipt without a single food charge. And I left that week thinking it was an amazing stay with great accommodations, except my credit card bill showed that those charges weren't dismissed. When I found out I have been charged, I called rio. First off, I am not a fan of the AI they use. First time I called, I gave AI my information and was told they will be reaching out in 2 to 3 days. They didnt. Called again for the second time, same thing. Then I asked for a live agent, but AI had to confirm with me that I wanted to chat with a live agent about 3 times before actually transferring the call. What a waste of my time. When I finally talked with a live agent, I was told that those charges were supposed to be removed and it indicates in their system that they were removed. Then they told me to give it a few more days, and if the charges are not dropped, I can dispute the charges with my credit card company. I should've asked for a written confirmation at that point in time, because when I called my credit card company, they wanted some written proof of why im disputing the charges. So I call rio again, having to ask the ai to get me connected to a live agent 3 times, only to be met with a news that they can't give a full refund of that charge. The reason being, there is nothing on the system that says those charges are cleared. They said they won't be able to honor what they did at the front desk, nor the phone call I had with an agent before. The money itself wasn't a big deal for me, but the fact that I was given the confirmation twice of my charges being cleared, and then going on to say something completely opposite the third time I reach out is making me very frustrated about rio, and I probably won't come back here. I have lost my trust with how they handle such issue and no longer worth it to continue being a customer.

jessica hayes

Currently in the king panoramic view suite on the 11th floor. The room is spacious and relatively clean, however its dated like 90's full house decor. Wallpaper pealing, holes in carpet, and the furniture literally shedding apart. I found tape holding the corner of the coffee table together. In the bathroom the jet tub and faucets in the shower leak and need replaced. And for 2 days so far no hot water, luke warm at best. No coffee pots or free water. Although not a huge issue for me the TVs are old and are not smart for today's technology so no netflix and chill after a day on the strip. However the casino is fun the restaurants are good and the shows are worth it. But at $500 +++ per night, treasure island or bellagio rooms are better.

John Berrigan

The suites were large with a corner view, mine of the strip on one side and mountains on the other. Odd smell when I arrived, the hotel clearly tried to clean the air from the indulgences of a previous guest. I turned down the thermostat temperature and that helped. Spacious rooms, nice layout, retro interiors. Easy access from the airport or I-15. Lots of parking. Wear good walking shoes if you're not valet parking. The kiosk check-in is better than waiting in line, and it gives you a room key and texts the room number and directions to your phone.

Loretta Bennett

Arrived on Monday for the SEMA show and will be checking out Saturday morning. We are in the Masquerade Tower, this tower is not refurbished yet, rooms are dated, but clean, roomy and comfortable. I called for an extra set of towels and within 3 minutes they were brought up. There's a ton to do including many casino games although we don't gamble. There are shops, a KISS Museum, art gallery and many shows. We went to the WOW and Empire Strips Back shows. There were affordable and well worth the money spent. Fantastic performances by all and the staff was wonderful. There are many restaurant choices in numerous price ranges and the food has been great. All in all we're very pleased with our stay so far and would come back again.