Rio All-Suite Hotel and Casino

Brian McCall

Three families stayed here in the remodeled rooms, 1 1br suite and 2 deluxe rooms in between Christmas and NYE. Having the 1br suite was a great option for us, as it offered a large living area with a large table and chairs, in addition to a large sofa that we used to gather our family together. Service was great. The ability to order food from Starbucks and the canteen restaurants was a huge perk. Great food choices, all reasonably priced and of good quality. Try the new steakhouse - it’s incredible and a comparative value to others of that quality in Las Vegas. The gym was great. I used it early so it wasn’t busy. All new equipment. I liked the hotel being off strip. This was a crazy busy time on the strip, so the hotels there were packed. The Rio never felt packed even tho I believe they were sold out in the remodeled rooms. We stayed at Bellagio before this, and while nice, I’d choose the Rio over that next time. It wasn’t that far from the strip and our huge suite was 1/3 the price of a standard room there. Even paying for parking when visiting the strip hotels ($20), it’s a no brainer. The Rio is a great value. My only gripe is the elevator situation during checkout - between 10-11 it’s very difficult to get an elevator as they have several out of commission. I believe they are improving the elevators so that should hopefully be resolved in the future.

DooHyun Kwon

The renovated rooms in the Ipanema Tower are a great improvement. The suite we were in was clean, quiet, and had plenty of space to keep our things off the floor. I also appreciated the front desk keeping us in the same room across two separate reservations. Housekeeping was the only positive interaction related to service. The Globalist breakfast benefit was a major disappointment. Because Rio is under construction and the normal restaurant was closed, they are using Eggslut as a surrogate. This is not a suitable substitute for a full breakfast, especially for families. My 4 year old son has dairy and egg allergies, and there were almost no safe options for him. Between the lack of dietary choices and the extreme inefficiency where we waited almost an hour for food despite being 5th in line, we ended up paying to eat elsewhere for the rest of the stay. Service was also a letdown. When I tried to discuss breakfast alternatives for my son’s allergies, the front desk agent was dismissive and rude, stating it was not their fault my son had an allergy. Additionally, the Rita virtual assistant was unreliable for housekeeping requests and billing. While the hard product is nice, the poor service and lack of functional breakfast options for families mean we will not return.

Jaz

I felt like the staff at the bar downstairs was racist. I sat at the bar which wasn't crowded. I'm sure I stood out as there weren't any black people in the bar at the time I came.I was skipped over three times to people who walked up after me. It was the same staff member. He would look at me and skip me. I spoke up after the second skip, I got ignored and he went to the person across from me. It felt very intentional and its upsetting to be treated this way. I ended up leaving and went to another bar where I was greeted immediately by Christian who was very friendly and respectful. Grateful for him because I was ready to file a complaint. The hotel itself needs some updates. They have so many elevators but only two work. Ended up taking the stairs from the 8th floor because it was like a 45min wait for elevator to check out. The renovated rooms are very nice though. Only reason I have three stars cause otherwise I would rate a one. The renovated rooms are very spacious and cozy. I won't be visiting Rio again.

Brandon Leady

Loved the Rio. Great vibe, off the strip but still in a great location. Room was perfect with a great view. Servuce was excellent. Casino was fun. Plenty of food choices and entertainment options without even leaving the property. Semi-truck parking available +++ with permit. Pets allowed with pet fee. Already earned comps with my rewards card. Will definitely stay again soon!

Carmen Gale

The rooms are large and comfortable. The check in process is weird. I reserved a king size room. I provided ID as requested by a pre check in email. When we checked in (via kiosk) I followed all the prompts, checked in again and the last screen told us that I would receive a text when our room was ready. It was 1130 at night and I was fairly tired after flying in from Boston. I checked the kiosk two more times, then finally got in line to speak to one of two employees working registration. 15 minute wait and when the young man checked our reservation, he told us there were no king rooms but he would put us in two queens with a better view. I was so tired and had no choice. The queen beds were fine (we only needed one) but I was dissapointed we didnt get a king that I reserved and confirmed. Oh well. The rooms could use nicer towels but I guess that other guests may be hard on the towels so they are limited. Otherwise, the Rio has spacious and nice, clean rooms and we would like to stay again when using the Las Vegas airport.