Rio All-Suite Hotel and Casino

L Sheldon

Staff we're always helpful available and caring towards our needs! During our stay, we had various Issues occur and staff always delivered on their promises of assistance and in many cases gave us unbelievable surprises like an upgrade to our room ! The prices were fair. The shows were excellent specifically the ones at the Rio hotel we did a few excursions outside of the hotel and again that was staff gave us some tips we rarely felt we needed to leave the casino because various restaurants on site were so fantastic and service was great Servers bartenders security, etc. every time we needed to speak with someone about something it was over the top fantastic service! We highly recommend Staying here!

Leo Lee

I've been coming to rio with my family for a while now. We are not too big on the strip and so rio is a perfect spot for us to stay. However, my most recent trip wasn't the same. I was given $25 credit to use every night and was told that I can use it at any restaurant besides the burger and pretzels place on the second floor. When I was checking out, however, I received a bill for all the food I bought without the $25/night compensation. The front desk was helpful and kind, they actually removed all my food charges and handed me a receipt without a single food charge. And I left that week thinking it was an amazing stay with great accommodations, except my credit card bill showed that those charges weren't dismissed. When I found out I have been charged, I called rio. First off, I am not a fan of the AI they use. First time I called, I gave AI my information and was told they will be reaching out in 2 to 3 days. They didnt. Called again for the second time, same thing. Then I asked for a live agent, but AI had to confirm with me that I wanted to chat with a live agent about 3 times before actually transferring the call. What a waste of my time. When I finally talked with a live agent, I was told that those charges were supposed to be removed and it indicates in their system that they were removed. Then they told me to give it a few more days, and if the charges are not dropped, I can dispute the charges with my credit card company. I should've asked for a written confirmation at that point in time, because when I called my credit card company, they wanted some written proof of why im disputing the charges. So I call rio again, having to ask the ai to get me connected to a live agent 3 times, only to be met with a news that they can't give a full refund of that charge. The reason being, there is nothing on the system that says those charges are cleared. They said they won't be able to honor what they did at the front desk, nor the phone call I had with an agent before. The money itself wasn't a big deal for me, but the fact that I was given the confirmation twice of my charges being cleared, and then going on to say something completely opposite the third time I reach out is making me very frustrated about rio, and I probably won't come back here. I have lost my trust with how they handle such issue and no longer worth it to continue being a customer.

SwimmingWithTheRain

We stayed here during the last weekend of NFR and what an experience! The watch party was absolutely amazing and we will totally be back for it next year. Rooms - Masquerade Tower. Large and quite spacious. We travelled with a large group so it was quite nice if several wanted to hang out in the room. Beds and pillows were quite comfy. Yes, the rooms look a bit dated but as long as it’s clean, I’m good. Housekeeping - She stopped by on Friday to ask if we needed anything and gave us more towels. If we hadn’t been in the room, I’m not sure if they would have brought those. My only complaint is that there were only two half rolls of toilet paper in the room, which is not useful for a 3 day trip and two females in a room. Luckiky, we borrowed from another room. But, also our fault for not remembering to ask. Checking in was easy but the line wasn’t long. Food - There are so many options here! Since there is not a coffee pot in the room, Starbucks can take quite awhile with all the people but they’re quick. Suggestion - make sure you have the Starbucks app downloaded and pre-order. Elevators - Masquerade is SLOW! But, they did have a sign saying they were getting a glow up. At times, only 1 elevator was working. But, you chat with others and make the best of it.

Loretta Bennett

Arrived on Monday for the SEMA show and will be checking out Saturday morning. We are in the Masquerade Tower, this tower is not refurbished yet, rooms are dated, but clean, roomy and comfortable. I called for an extra set of towels and within 3 minutes they were brought up. There's a ton to do including many casino games although we don't gamble. There are shops, a KISS Museum, art gallery and many shows. We went to the WOW and Empire Strips Back shows. There were affordable and well worth the money spent. Fantastic performances by all and the staff was wonderful. There are many restaurant choices in numerous price ranges and the food has been great. All in all we're very pleased with our stay so far and would come back again.

Felicia Trujillo

We just got back from a long weekend at the Rio. 11/8-11/10. We had a great time. We loved our room. Very clean and comfortable beds. We had 4 pillows per queen bed. We loved our view of the strip. Felt very clean since our last visit. We were in the Masquerade Tower. We loved the big screens and the non smoking area on that side. We saw the show The Empire Strips Back, great burlesque show. Great value, great location, great huge room with cable. I really like the bathroom with the lights, This is our third recent stay at the Rio and the best. We enjoyed the Guy Fieri's Burro Boracho was also really good. The Tortilla soup was delicious and the shrimp tacos with a Magarita with your rewards card for $9.99 also delicious and a great deal. We found the bartenders friendly and played video poker quite a bit. The craps table for 3 dollars in the day also a bargain. Very close to the strip. We've walked it, although a shuttle would be nice. Very close to Ceasar's, Bellagio, The Flamingo, and Paris...heart of the strip. A cab was $10.00. The pool area looked beautiful. I wished it was still open as it was 80 degrees this weekend in November. Overall, we will be back.