New York-New York Las Vegas Hotel and Casino

Allie Krueger

I did enjoy my stay here, was in the Empire section and it was quiet, didn’t smell of smoke, and rooms were comfortable. It was odd that helicopter rides were given at all hours of the day and night so every 30 minutes a helicopter would pass by, but the location is good if you were to use the monorail, or want access to MGM. I did highly enjoy the long bar area, and liked that a Starbucks was near. The roller coaster was cool, and if you have kids they will love it.

Andrew Branham

Pretty nice hotel in a good location on the strip. The roller coaster, arcade, and casual food options are really nice for families. Plenty to do including the Hershey's world. Room are fine and the Players suite is pretty nice. The elevators are really weird - but fast. Front desk workers were pretty nice and accommodating. Overall - a nice hotel on the strip that is reasonably priced. Pool is very small and too much shade.

Yu Hao Huang

This was by far the worst hotel experience I’ve ever had. Although the photos online showed that the hotel had been recently renovated, the bathroom and toilet in the room were old and worn out. The toilet paper was extremely thin—like the kind you’d find in a public restroom. It felt like they were cutting costs by providing the cheapest possible amenities. The towels were stiff, old, and fraying, with a strong smell of disinfectant—you definitely wouldn’t want to use them after a shower. On the day of check-in, they charged an additional service fee and deposit of over $100. A few hours before arrival, they sent an email with a link offering room upgrade options. I paid an extra $19 to upgrade from a Soho King to a City View Premiere Soho King, but they ended up putting me in a corner room on the 5th floor. My window faced a wall and a massive ventilation pipe, which made a noise as loud as a jet engine—nonstop, 24 hours a day. I couldn’t sleep at all. What made it even worse was their refusal to acknowledge the issue. They claimed there were no other rooms available to switch to. If you’re looking for a comfortable place to get a good night’s sleep, I strongly suggest you stay away from this hotel.

Daniel Hofshi

Worst customer service I’ve ever seen. Horrible experience. Stay away. Go somewhere else. We stopped over for the night on a road trip with the family. Everything was fine. Took the kids to the arcade. Went to Shake Shack. Everything was fine. Then on the way out from the elevator to the car security approached us. My kids were maybe 3 feet behind me. They started threatening me, cussing at me. I didn’t even know what was going on. They said my children were unattended in the casino. I asked what they were even talking about. We were right by the donut shop by the registration. Who cusses at little kids?? What is wrong with these people. I went to the manager. They say there’s nothing they can do because it’s a third party security service. Well it’s on you as a hotel to ensure the safety of your guests and that vendors you hire are professional. They offered no resolution and wouldn’t even bring the employees over to confront them. Absolutely disgusting behavior.

Corinne Coutinho

It's a nice hotel with decent rooms. My room was large and had a great bathroom. A big shower (no bathtub...but I don't care for them anyways) and plenty of room. It had all amenities like an iron, hairdryer and plenty of storage in closets and drawers. Service is good too. They cleaned every day. But they need to supervise a bit. I found a dirty diaper under the bed. It was clearly visible, so no excuse for this.