Harrah's Las Vegas Hotel and Casino

Jasmine Elliott

The elevators were not working and they made us go through the employee elevator that takes out the garbage so it was extremely dirty and smelly. The security guard stated the elevators often have issues with it. It was a hassle to get to the 38 floor, so immediately after seeing the room, we went back downstairs to change it. We changed the rooms & went back outside for a bit. In the mist of changing rooms, we chatted with fellow guests of the hotel & they stated that they do not have hot water!!!! This is our first impressions here!!!! After coming from outside, the room literally smells like sewage water. Luckily we’re only here for one night but I’m beyond disgusted with the room & the hotel as a whole. I feel uncomfortable to even lay in the bed. Please do not book here!!! It is not worth your money!

Jason Tompkins

They need to work on the smoke handling. Several other casinos in the same range do far better getting the smoke away from the floor. Drink service is picky pending where you are. Sometimes, every few minutes, others we waited over half an hour. Pillows are not good, but the rooms are good for the price. The staff overall are very nice and attentive.

Mitch Lunceford

I was really disappointed with my stay at Harrah’s Las Vegas. While the location is great—right on the Strip and very close to the Caesars Convention Center—and the staff was friendly, the overall experience was not up to par. First, my bed sheets had holes in them, which is completely unacceptable for any hotel, let alone one on the Strip. The bathroom was another major issue. The shower design is terrible; water spills all over the bathroom floor no matter what you do, even with a towel mat down. To make things worse, there was visible mold in the shower and bathroom area. The provided amenities were also lacking. My bathroom had two shampoos, one conditioner, and no body wash. There was no lotion provided—just a single bar of hand soap. For the price and reputation of this hotel, I expected much better. The only positives were the location, the staff, and the fun I had in the casino. But given the cleanliness and room issues, I wouldn’t stay here again. I’ve attached photos to show exactly what I encountered. I'll definitely stay somewhere else the next time I'm in Vegas.

Jx Kibler

Do NOT stay here. The “Sphere View” is a joke. Totally obstructed. Our first room smelled so strongly of pot that we couldn’t breath so they gave us a worse room and only offered two queens instead of a king. This was for my birthday with my new husband. The manager, a short red headed lady was no help. She offered this only and was basically like too bad. You can try again tomorrow. If you want a place for a special occasion where you are treated like a guest and nicely, try anywhere else. All the Vegas hotels have been better than this. Awful service.

kristen uhter

I couldn’t write this negative review fast enough. The only reason I booked Harrah’s to begin with was because there was a discount for booking through my job. I can certainly give the hotel a few stars for being conveniently located aside from that the rooms and some staff members were not great to deal with. I’ve stayed at other hotels along the strip and I pretty much share the same negative opinions as others have shared. I just wish I had seen those negative reviews before booking. The first night we stayed I noticed a pool of water running out of the bathroom into the front entryway from the shower. I brought this to the staff’s attention and they sent up maintenance. Maintenance didn’t even look at what I was trying to show him and said that there was nothing he could do that this is an issue with every bathroom and that he can just get us extra towels and he added that even if we moved rooms we would be dealing with the same problem. I called customer service again they were kind over the phone and told us that they were no available rooms to switch to at that time and that I’d have to go to the front desk to change rooms because that process couldn’t be taken care of over the phone. I went to the front desk to tell them about our issue with our bathroom and show them the pictures and explain to them that maintenance hadn’t even looked at the issue and only offered to bring towels to stop the water overflow. She seemed to care less about the complaint and said the same thing that maintenance had told us. Eventually after pushing to request a new room we got one later that day. There was a water overflow issue with the shower at the new room and I understand that the way the bathrooms are set up that part is unavoidable but it was definitely not as bad compared to our first room. There are several other issues we dealt with that I have never dealt with at other hotels on the strip but this was our main complaint.