Harrah's Las Vegas Hotel and Casino

F. I.

It is one of the worst hotels for dealing with guests. We booked the room and contacted the hotel a week before our arrival, but they did not respond. Unfortunately, the hotel withdrew an additional $300 from the paid price upon check-in arrival. The room was not as we requested, although our request was obvious: the room is on the highest floor in the hotel and far from the elevators. For non-smokers, we entered a room on the first floor in front of the pool view, and there was a lot of noise, in addition to the room being saturated with the smell of heavy smoke. The hotel reception did not answer calls, and unfortunately, the Booking website ignored our complaint even though we explained the reasons for our dissatisfaction with the room. The cleaners do not clean the room despite the cleaning request sign, and their cleaning is very bad. When I filed a complaint with the bank about the additional amount withdrawn, it was not resolved because the hotel showed an invoice with the amount signed by me and, of course, with the hotel's evasion! This is my first time visiting Las Vegas, and it will be my last! Basically, what do I expect from a hotel in a gambling city? People are generally greedy and eat each other's money unjustly and without rights, so restaurant and taxi employees are thirsty for high tips from customers. They may fight with you if you don't give them a tip!! It is a ridiculous experience that will not be repeated

Crystal De Los Rios

Pros - Good location on the strip, semi decent housekeeping, and the pizza place in the food court was good. Cons - I used the online option to check in early but when I got to the desk was told my room was not ready but for an additional fee she could find me a room right then, umm? Bed is super hard. Random hairs in the towels that were definitely not mine. Room wasn’t super hot but the AC definitely did not work up to the setting selected. Construction noise outside in the AM. And last but not least, the “cheap” price you see advertised is NOT what you pay at the end, there are daily resort fees added so be aware.

Matthew Gizzi

Reserved a king bed room, showed up to find 2 queen beds. Was told they didn’t have any king bed rooms left even though I had a reservation. The safe didn’t work. Called for a new one and it was never delivered. The sink stopper didn’t work and kept getting stuck in the down position. Once again called about it and nothing was done. The showers have 1/2 glass, 1/2 open. Problem is the water go past the 1/2 open part so the bathroom floods every time you take a shower. Poor design at best. And the wall paper in our room was peeling off. The bedside lights are about 200 watt bulbs. Way too bright for night time. Definitely will stay somewhere else next time.

Gary Carey

Almost 40 minutes to check in. Self service kiosk we’re not working properly to allow people who already checked in to do it without waiting in line. The answer when you asked staff about it is that they don’t read IDs very well. So my question is why even have the check in? For a hotel, this size and with a decent reputation, I would expect better.

J G

I booked a room/ 2 double beds through priceline for $64 including the resort fee/ paid a $100 dollar deposit upon arrival which is supposed to be refunded within a week or so after checking out. The room was spotless. My bathroom light switch burned out but was replaced within an hour after reporting the issue. As it goes with all casinos food & drinks were very expensive on the premises but a McDonald's was located within a 2 minute walk with menu prices reflecting what typically is priced nationwide. I'll probably repeat another stay at Harrah's.