Golden Nugget Las Vegas

T T

It does not matter how nice the pool looks or how good the location seems, I cannot suggest booking at this hotel. I have never been to a hotel where I cannot go to the front desk before check in, hand them my ID and Credit Card and finish the check in process even if my room isn’t ready. Majority of hotels in Las Vegas, and I have stayed at almost every hotel on the strip as a Vegas local, will check to see if your room is ready and if it is they will give you the key early. If it is not ready, they will complete the registration process and let you know that you will need to come back later to get the room key. Well, not the Golden Nugget. First off, you have to check in at a kiosk while 5 employees stand around to help you (because the kiosk process is not user friendly) and if you are even a minute before the 4:00 check in time, they charge $28 ($25 plus tax). Just to start the check in process. Can you say money grab? We arrived around 3:00 pm expecting that we would be able to at least give our information and if the room wasn’t ready, we would just gamble for a little bit and come back once the room was ready. But we were not even able to do that. I spoke with the manager to try to understand why they would make people pay almost $30, just to complete our registration (keep in mind I was not asking for my room until 4:00 I literally just wanted to complete the registration process) and she said that every hotel in Vegas does it this way. No ma’am, that is completely incorrect. They may charge a fee to get your room early, but you can give them your information and come back when the room is ready. Some hotels will even text you and notify you when the room is ready. She just said that this is how they do things here and by paying the fee if notifies the housekeepers that cleaning your room is a priority. At that point it was almost 4:00 so I would expect that the room would already be clean so I opted to just wait until 4 to complete my registration because why would I pay an extra $28 for that. Also none of the registration staff, with the except of Terrence and Amanda, smiled or acted like they wanted to be there. Everyone else looked miserable; most of all the manager (unfortunately I didn’t get her name but she was working at 3:00 pm on 8/6). As I mentioned earlier I live in Vegas, we came here for one night to celebrate my husband‘s birthday, and I absolutely would not have picked this hotel had I known this is how the check-in procedure was. What a shame that this was our very first impression of the Golden Nugget; walking in and being met with employees that absolutely do not care. We spend a lot of time downtown for shows and when out of state family come to Vegas. After this experience I will make sure not to park here, gamble here and or eat here and I highly suggest that if you have the option to go somewhere else that you do the stay away. We stayed at Circa last year and LOVED it. I wish we had went back but I wanted to try something different. Big mistake. If corporate sees this, please rethink this kiosk registration because it is more of an hassle than traditional check in. Or at least have both a traditional check in procedure and the kiosk for those who don’t want to wait to speak with someone. Travel is already down in our city and you are not going to attract repeat customers this way. I gave 3 stars for service ONLY because of Terrence and Amanda, otherwise it would have been 1 Star. They made things better with their amazing customer service skills and I really appreciate them both.

Eric Vince Cruz

We had a great time. We went on a weekend to go to the Tank pool. The beginning experience was great because Diana at the registration was great. There are machines to check in, but are never reliable, but Diana helped out greatly! While we were at the pool, my wife took our only key, and we were blessed that Diana was still there and recognized me to provide a new key. Here are a few complaints though, the AC in the room is one of the old school ones so does not stay on the whole time, so you have to be very patient... The tubs in this room are dangerous! You can easily slip in it! We just put a medium towel on the tub floor. The elevator has no cell service. We liked how we can log on to Netflix, but remember to log out of your account, not sure if it logs us off automatically. Pool is great as always but remember that the pool hours are closed earlier then what is advertised.

Jen Thomas

Had To switch rooms 3x. Issues that could have been avoided with upkeep and decent house keeping. Bellman were great at all times as was the front desk. No fridges or coffee makers in the Carson tower. Old and musty. But clean. Far from anything and QUITE. Other 2 towers were pretty decent. Fremont has changed in the last few years. No security in the hotel and after 2 am it's kinda scary. Pool was fun and a great novelty for the teens. Yes sharks are in a tank in a pool! Hot tub was not hot and had a residue that stained my suit. Over all. It was 3-3.5 ⭐I'm glad I had a discount and it was definitely a weekend in Vegas!

santiago rozo

Staying at this hotel casino was a memorable experience. The lobby was elegant, and check-in was quick and smooth. The casino floor was large and offered both classic and modern games. I enjoyed the live music in the lounge and the variety of restaurants on-site. The pool area was also a nice bonus for relaxing during the day. Overall, it's a great mix of luxury and entertainment.

John “Jacques” Starks

The room was okay. I feel they need to update their rooms, it had space and it was clean but the casino floor smelled of cigarette smoke and there were some homeless people roaming throughout, also young girls who really looked underage which really made us feel uncomfortable. The hotel staff though were very pleasant and helpful.