Paris Las Vegas Hotel and Casino

Mike Miller

Upon checking in we upgraded our room to a suite thinking it would be a nice escape where we could unwind in a care free environment. We were dead wrong.... the room lacked any complimentary water, any sign of a coffee machine, or a working TV. Upon calling the front desk they dispatched a very nice individual to attempt to remedy the problem but had no success.The gentleman then informed us to go to the front desk in the morning and switch rooms. The next day we went and waited in line to inquire about switching rooms. Once we reached the counter we were greeted by a rude Woman who was giving out free samples of attitude. We asked about the room and she told us to come back later so we said to ourselves, this is not worth it.... we then went about our day having a good time in Vegas. The very next day we saw some questionable charges from the front desk and immediately called to inquire. Upon asking we were put on hold and waited for about 10 minutes just to get hung up on. We called back and requested to speak to a manager about the issue. Upon talking to a manager they said they would waive our resort fees to compensate us for all of the trouble which sounded great but turned out to be just words when we received the bill. Lastly, the soaking tub, which we paid extra for, would not hold water due to a faulty drain stopper. In closing, I wish we would have stayed at a different establishment.

Jack Eller

Really enjoyed my stay here! The rooms were very clean, (missing some toilet paper but got it quickly). Staff were very nice especially the housekeepers who greeted us each time we passed. Check in line was long. Like insanely long. The kiosks didn’t work for us to check-in or make new keys so we had to wait in a crazy line every time. Early check-in is available for $50. Figured we would do one room early so that we could drop stuff off and checkin to the other rooms later. I wish we would have just paid early check-in for the other rooms as we waited in the check-in line for an hour when we went at 4pm. They had about 10 front desk staff working, but it just didn’t seem like enough for the amount of check-ins they had. Front desk was very nice though. The pool was fun. We had cabanas each day and did bottle service. Our server was super sweet and made sure we had everything we needed. I’d recommend the cabanas to everyone, as the pool deck filled up quick and finding chairs would be difficult. Overall it was a great stay!

Amy Willett

Didn't stay in a room but walked around the property for a couple of hours. Gambling, exploring, eating. Didn't have great luck gambling. Exploring was neat. The sky ceiling was pretty cool. The croissants were really good! Pastries are good. Stores and "streets" were nice to walk through.

Lena Godwin

I booked a room for my 18 year old daughter and I on our way home from the Grand Canyon. I wanted to stay somewhere nice and in the middle of the strip. The hotel and casino are nice. Our room was nice as well, although there is no coffee maker. The pool is only open from 9am to 6pm, it was well over 100° and the pool closed at 6pm!!!! There are no chairs or accommodations around the pool that you don't have to pay for. I get it's Vegas, but they really try to squeeze every penny from you. Also, they had half of the pool roped off and said it was closed. The thing that made me the most angry was that when I checked out, they had a key recycling drop box to put your room key in. So I did. Then, when I was exiting the parking garage, they wanted me to pay for parking even though it was automatically charged to me with the resort fee. The only way to bypass having to pay twice is to apparently keep your room key and use it when you exit! Why didn't anyone bother to mention it?? Why are there no signs or instructions at check-in or check-out? I was charged $20, then had to pay an additional $25 to exit the parking garage for the one night I was there! I won't go back to this hotel.

Josie GONZALES

At first we were excited about our stay.Our Check in at 4 seemed it would be easy and we could do it through a kiosk. The kiosk was broken. The line was ridiculously long 2.5 hours to check in. I checked the kiosk about an hour and a half into our wait and it said our room was not ready and I would receive an email when it was ready. By this time it was past 5:30. When we reached an attendant and had stated that the kiosk were not working and I still had not received an email that our room was ready, there was no apology just the excuse that they work for a union. She was rude and did not care about her costumers. We didn't reach out room till 7 pm. We almost missed our dinner . reservation luckily they waited. We received a notification that the water would be turned off for several hours the next day. Our shower knobs were very difficult to operate and turn completely off. I would not stay there again. The idea of staying at the Paris hotel does not match how mediocre it truly is.