Paris Las Vegas Hotel and Casino

Arlene Abreu Mahon

IF YOU ARE SOMEONE BOOKING A CONFERENCE, DO NOT UNDER ANY CIRCUMSTANCES BOOK YOUR CONFERENCE AT THIS HOTEL. When booking a room, it states that the room has a work desk, as every hotel does even a motel. The room has a small desk with a huge tray from the mini bar that takes up 3/4 of the desk. We called and asked if they could move the tray so that we could work on the desk. We spoke to a hotel manager "MOD" and the mini bar manager and they both REFUSED to move the tray without charging us $50 to remove the tray. The mini bar manager went as far as telling us that these complaints happen all the time and they do not make any exceptions. That comment made it worse as she stated that nobody wants the tray on the desk but they have chosen to not do anything about it. The number of people that are charged mini bar charges because they've moved it without actually consuming anything on the mini bar. Mini bars are a scam and obviously more important that guest satisfaction. Why I am so frustrated is that I was the CFO of a five star hotel and we made exceptions all the time because one of the rules of HOSPITALITY is to accommodate the guests when requested. This accommodation is so simple by asking them to come move the tray so they could see we had not used anything on the tray. We just didn't need the tray so that we could use the desk. This has completely soured this trip and ensured that with all the hotel options in Vegas at this time that we will not be choosing this hotel again and it's important that those planning events and specifically conferences should also choose a different hotel. PARIS HOTEL YOU MUST DO BETTER AND LEARN AND TRAIN YOUR STAFF ON THE RULES OF HOSPITALITY BECAUSE THEY WERE ALSO VERY VERY RUDE WHEN SPEAKING TO US WHEN I WAS VERY PROFESSIONAL AS I ALWAYS AM. WOW, WOW, WOW...as a follow up, I waited 20 minutes to finally speak to James, the current MOD, and after very professionally telling him that the hotel needed to do better, listen to customer complaints and actually make a change even if it means purchasing larger desks, he said nothing and just HUNG UP ON ME. Again, I'm too professional to deal with unprofessional but it's important that businesses know not to deal with this hotel or their terrible staff.

Kyle Forrest

The rooms were nice and clean, bed was comfy, views were great. Elevators could use some work! Casino floor and the shops were busy and a bit crowded at times but both were very well maintained and easy to navigate. Check in/check out was simple and staff was super friendly. Wish the rooms had coffee makers, but nonetheless everything was awesome! Plenty of games on the casino floor for everyone with a great mix! And the machine pay out nicely!

Chastity Simpson

Perfect location! Rooms are clean and beautiful views. Came to celebrate my son's 21st birthday. We didnt come to hang out in the hotel rooms but there are some disappointing things that needs to be mentioned. The A/C does not go lower than 75. Forget about it. It shuts off and/or resets. There was no hot water. Luke warm at best to cold, I say it that way because while standing in the shower it would fluctuate just like that. The elevators seemed to only have 3 that were working. It was a pleasant trip and some minor inconveniences. Lobby is beautiful.

Sana Rajpoot

We enjoyed our stay here! The hotel is in a fantastic location. We were able to walk to almost everywhere we wanted to go. The interior is clean and we felt safe the whole time we were there. The lobby is beautiful! It is massive and definitely takes a minute to get oriented when you first enter the hotel. Our room was spacious and we loved the view over the pool. Staff was friendly and helpful

Kirby

I recently stayed at Paris Las Vegas, and overall it was a very nice experience. The hotel has a charming atmosphere with its Parisian-inspired design, which gives it a unique character compared to other resorts on the Strip. The rooms were comfortable and well-kept, and the location is excellent. Right in the heart of Las Vegas, making it easy to explore nearby attractions. It’s a great option for anyone looking to enjoy a mix of comfort, convenience and a touch of European flair while in Las Vegas.