MGM Grand Hotel and Casino

Mellissa Schulman

I was pretty disappointed. So excited for this specific trip. The hotel itself is very pretty. We did have a great view of the sphere. I think there are better locations of other hotels with things directly outside their door than the MGM. Back to the room... We checked in late at night. Put our stuff down. How in the dresser the way most people would. Put our stuff down on the dresser the way most people would. The entire dresser was sticky. It had thick condensation rings. and it was completely gross. It was also hair stuck to the walls in the shower. And the alarm was set for 6:30 a.m. So I used my hand sanitizer and cleaned the dresser and the shower and turned off the alarm. And there were crumbs left on the carpet Following day called housekeeping and asked them to have the room completely cleaned as there was a new guest. Came back to the room later that day. Beds were made fresh towels.... And then... What I didn't notice previously was the nightstand was also incredibly sticky with condensation circles Long story short, I ended up cleaning the entire room, short of changing sheets and vacuuming. The staff insisted they did the cleaning even when management came to the room and I showed what wasn't cleaned. Not only did I do their job, but I also cleaned up after a previous guest. This was thoroughly disgusting. The end of the results is the front desk took off the resort fee for our 3 days and comped us a meal. Personally, I would have rather had a room that I knew was cleaned properly

James Mitchell

First off, our suite was fantastic. I would highly recommend the Emerald suite. The in-room shuffle board was outstanding. The staff we did interact with were friendly and helpful. A special Shout out to the housekeeper Paula. She went above and beyond to help make our son feel welcome. The overall staffing issues that are pervasive definitely has a negative effect on our experience. Housekeeping was strapped. The major downside for us was: abysmally slow internet. I mean, it was like a passage back in time to the bygone days of dial up. The in room WiFi couldn’t properly facilitate Netflix. Our laptops and headsets were rendered almost useless. If you need or want WiFi consistent with 21st century standards, the MGM grand does not deliver.

Bryan Macy

Front desk not familiar with guests status who are Marriot platinum and didn't offer info that would be helpful (food credit option, free parking as example). Late check out wasn't what is promised at the level and took multiple asks to get an extended checkout. You must find and use the platinum Lounge area where they know what they're doing. Property is very smoke heavy and bad odor everywhere. Rooms were pretty and spacious in the tower. Everything worked. No frig only mini bar, where if you remove anything they'll charge you even if you put it back. Want to keep leftover burger? No chance.. Burgers are great down at the Eolgang Puck restaurant by the way!! Parking is a long haul and better keep track of your space if you self park $25 on weekends unless you have status. Even if app says 20 that's only midweek. And a surprise $50 resort fee.. The guest atmosphere isn't elevated like it used to be. It's trashy..

Neil Fox

Overall, MGM Grand is a great spot on the south end of the Strip. The views are solid, rates are usually decent for the area, and it’s nice seeing it tied in with the Marriott brands now. I’ve stayed at five other properties on the Strip, and this one would easily come in close to 2nd place for me. Be prepared to walk — a lot. That’s just part of staying this far south. There’s nice access to the monorail, which connects you to the whole Strip, but it’s still a bit of a hike to get to the station. Room service was quick, the rooms were clean, and while the bathrooms are a little outdated, everything works fine. The iconic green lights on the exterior never turn off, so expect a bit of a glow at night. As usual with Vegas, your checkout bill will probably be higher than expected once resort fees and “Vegas pricing” kick in. But overall, MGM Grand is a solid, reliable choice and one of the better spots I’ve stayed at on the Strip.

Jeff Mullins

Haven't stayed at the Grand since the 90's and boy let me tell you I was thoroughly impressed with it. My positive outlook may be helped by the recently refreshed king room which was clean and modern. Dealers were friendly and the overall place well kept. Contrast that with the Excal across the street where everywhere you look something is old and broken. Best thing is I didn't have club music blaring in from outside which has happened in another resort down the road.