MGM Grand Hotel and Casino

Manoj Jaitly

Underwhelming Stay – Poor Housekeeping, Basic Amenities Missing, and Overpriced Food I recently stayed at the MGM Grand Las Vegas and unfortunately, it fell far short of expectations, especially for a hotel that markets itself as a premier resort. To start, the housekeeping service was inconsistent and unreliable. My room went uncleaned on multiple days even after “cleaning” . For a hotel of this size and reputation, that’s simply unacceptable. Even more surprising was the lack of basic in-room amenities. There’s no coffee machine or kettle in the room, which is inconvenient and honestly feels outdated. And if you want a mini refrigerator for personal use, be prepared to pay an extra $10 per day on top of the already steep resort fees. It feels like they’re trying to charge guests for every little thing. And speaking of prices, be prepared to pay a small fortune just to eat. Every restaurant on the property is overpriced, but the food court was the most shocking. A simple Chinese chicken and rice dish cost nearly $25. That’s not even at a sit-down restaurant, this is basic food court fare. Overall, the glitz of the casino and pool areas can’t make up for the poor service, missing essentials, and sky-high prices. I wouldn’t recommend it to anyone looking for comfort, value, or even just decent hospitality.

Anthony A

I recently stayed in a newly renovated room. It was very nice. Good furniture. The mattress was very comfortable. The sheets looked clean. The bathroom was well made and spotless. The hotel is huge and we spent a lot of time there instead of our normal casino hopping. Of course it was pricey. All things considered it was a pleasant stay and I would come back. We would have liked a microwave in the room. When we were packing for checkout we removed the sheets to make sure we did leave anything like sock behind. We saw a stained mattress cover. One stain looked like a blood and the other was most likely a spilled drink. Looked pretty nasty. If not for that it was a perfect trip.

Sammie Brewer

We had an amazing stay at the MGM Grand! The hotel is huge, vibrant and full of energy - Perfect for our Vegas experience. Our room was very clean, spacious and very comfortable. There was so much to do right on site, from great restaurants to the pool area and evening shows. Everything was well organised and the staff made us feel really welcome. We'd definitely stay here again!

Amanda Tac

My first stay at MGM Grand did not disappoint. I had a ground level room which was clean and easily accessible. Even though we were so close to the noise from the casino, we didn’t hear anything in our room. Each day, the room was left spotless for our enjoyment. Overall service at the MGM Grand was excellent especially from Heather our server at the pool. Her smile and attentiveness stood out tremendously. I loved the location of this resort. Easy access to the Monorail, the tram at Excalibur and the tram at Park MGM. Truly walkable as well. The pool really impressed me - however it was disappointing to find out that tubes for the lazy river were not included. So if you are looking forward to the lazy river, either bring your own tubes or you will be purchasing at a steep price. Maybe this is something the MGM Grand can reconsider in the future. Overall, I absolutely loved this hotel and will be staying here again in the future.

Megan Ware

Overall, I love the MGM grand because of its location and we always have fun there. We always take advantage of the free access to the lazy river. The breakfast restaurant inside the casino is pretty good. We got a great view of the sphere which was fun. Always a good time.