Sahara Las Vegas

Jhonathan Uzcategui

It was a terrible experience from the start: 1. The front desk lady appeared to be intoxicated. I asked her several times about the benefits of booking with my American Express Platinum card, and she couldn’t even explain the hotel amenities. 2. My wife was stuck in the elevator for over 45 minutes, and no one noticed. When I went to the front desk, they said they couldn’t help except by calling security. I had to call 911 myself and request the fire department, which arrived 40 minutes later. The elevators have no air conditioning or ventilation, take forever, and are constantly overcrowded. 3. We attended the hotel pool party, and they tried to charge us a cover fee to enter—which makes no sense, considering resort fees are supposed to cover amenities like that. 4. The next day, we went down to the pool, and security told me my son couldn’t run around it—even though I was literally right next to him. When I stay at a hotel, I expect my kids to be able to enjoy the space, not be unnecessarily restricted. Overall, the staff were rude and lacked any sense of hospitality. On a positive note, Jeff’s restaurant was excellent. The staff were friendly, the food was great, and our server Joseph was outstanding—attentive, helpful, and had a great attitude. The pool area itself is nice, though they need more servers. You have to go to the bar to place an order. There are plenty of screens, which is a great touch if you enjoy watching sports. The property has potential, but it’s being held back by poor staffing and weak service culture. There are plenty of food options, and having a Starbucks on-site is a plus. I also tried contacting the manager. The staff kept giving me the runaround until I had to be firm. Eventually, someone told me his name was Roger. When I asked for his last name, he replied, “I’m the only Roger here, and I’m the manager.” I explained everything that had happened, but he wasn’t receptive. He offered to waive the resort fees without even apologizing on behalf of the team or the hotel. I hope this feedback helps the company improve the quality of its staff and overall guest experience.

NG

Overall we had a nice stay. We were in a Mara king room. The bed was comfortable and the space was very clean and fairly stylish. Really our only complaint was the construction going on seemingly directly above us, but to be fair they didn't work late or night or super early in the morning. The casino and restaurants were all nice too -- it is easy to get around once you get your bearings. It is very wheelchair accessible as well! And the connection to the monorail is a plus. If I ever am back, I would not mind staying here again.

Madhan Reddy

I recently stayed at SAHARA Las Vegas, and what truly made the experience stand out was the exceptional service—especially from the front desk and housekeeping teams. From the moment I checked in, the front desk staff was warm, welcoming, and highly professional. They handled everything smoothly and were always available when I needed something. One of the best parts? Any time I called for something—extra water bottles, towels, toiletries—it arrived at my room within 10 minutes, even during late night hours. That kind of consistency and responsiveness is rare. Highlights: Front Desk: Friendly, helpful, and quick to respond. They made me feel genuinely cared for throughout my stay. Housekeeping: The room was spotless every day. They were polite, thorough, and always ensured I had everything I needed. Late-Night Service: Whether it was 10 PM or 2 AM, service requests were handled fast and with a smile. Overall, SAHARA delivers a high level of hospitality that goes above and beyond typical Vegas standards. If you’re looking for a clean, comfortable stay with top-tier service, I highly recommend this hotel.

Brittany Lebeda

We had an outstanding experience here—the staff was exceptional. For once, we ended up with more money than when we arrived. The pictures were taken from the top floor of the parking garage. It was a bit smoky today due to the wildfires, but it didn't take away from the fantastic view we had.

m r

The best thing I can say is you get what you pay for. There are lower value rooms, up to high end. The rooms were clean. Free parking was a nice change. The pool layout has full day sun and the security presence is well known. If you are on a budget, this could be a good option for you.