Renaissance Orlando Resort at Seaworld

Amber Duke

The lobby and property itself are nice. Large, visually appealing, open areas and lots of seating areas. Rooms need to be updated, but were clean and spacious (great for kids). Large pool is pristine with lots of seating! Kids loved the kid area, but it needs to be cleaned. Service was subpar the whole time (except Erica at the pool-she was great!) , starting with no valet available upon arrival. Food availability / “room service” options are that of a glorified Courtyard.

Charles L

Good part: Every single staff member I encountered was exceptionally kind and professional — from the front desk and market to the breakfast buffet team. Their friendliness and service truly stood out and made me feel welcome. However, I had to take off one star due to the constant noise from the staff-only room and elevators, which ran 24/7 and made it difficult to sleep. For future guests, I strongly recommend avoiding rooms numbered x036–x039 on each floor. My room, 9038 was directly across from the housekeeping room, and the elevator noise was noticeable throughout the night. I also removed another star because of how my concern was handled. When discussing compensation, the front desk leadership seemed evasive. Their system clearly showed my room rate as $270 (before resort fees and taxes), but they claimed that a “50% refund” equaled $120, which doesn’t quite add up. That said, I sincerely appreciate the late checkout benefit extended to me as a Marriott Platinum member. It was a short stay, and I had hoped to simply relax without being disturbed by hotel issues.

Jake Ryan

Amazing resort in a great location! The hotel has a very calm and peaceful vibe with the atrium! This is the second time I have stayed here and both experiences have been great. The rooms that have an interior view look out onto the atrium. The rooms have a lot of space and the bathroom even has 2 vanity's which is great! The rooms are always clean and the cleaning staff is very nice and helpful. The pool is nice and has lots of seating. There are multiple very good restaurants and the breakfast buffet even though expensive is amazing! The staff is all very friendly and goes above and beyond to make your experience great!

B Gil

I attended a conference at the Renaissance Orlando. It took three phone calls and two visits to the front desk to find my reservation. I had called ahead of time to check if I was getting one king bed or two queens and they assured me it was two queens which was important because three of us were sharing a room. When we arrived in our room, we immediately see one king size bed and a sofa. Three adults can't sleep in one king size bed and the sofa bed was very thin and uncomfortable. We called the front desk and they said they were out of queen rooms and they had given me a suite. I didn't care to have a suite because the only thing I was using the room for was sleeping and we didn't have enough beds to sleep. The room was nice and pretty and would have been perfect if it were only myself. It had beautiful wrap around windows; however, the view was into a parking lot. The room would not cool. We turned down the thermostat but it stayed above 74 degrees. The room had high ceilings and I think that impacted how quickly and efficiently the room cooled. We called the front desk and they sent someone up. The worker said it was working; however, it never cooled. Sleeping in a room with not enough beds and being hot was not a great combination but the overall hotel was very nice.

Dana Nugget

Jordan at the front desk is amazing, helpful, and professional, and made the second day of my stay worthwhile. After check in on my 1st day my key wouldn't work for self parking. Someone's contact lens was stuck to the bathroom floor, the coffee tray and bags of coffee were covered in something sticky, all in all the room could've been cleaner. I requested a room away from the elevators and found myself right next to them and too tired to ask to move after 3 months of travel and having to move 3 times at my last stay in Miami at residence inn. So, it was very nice to have a little bit of good customer service from Jordan.