Renaissance Orlando Resort at Seaworld

Kevin Santos

Great location for our Every Nation Conference. Spacious ballroom and session halls. A lot of available tables and seats for eating and fellowship. Convenient coffee shop that serves Starbucks. They have arcade for kids to play with and a gym for adults. Amazing interior design for the center lobby too. I like the design of the balcony and the glass elevator. Overall, great hotel.

Melissa Alexander

The service and people at this hotel are great. They were very accommodating and helpful. The rooms on the other hand were in serious need of an update. My room had a horrible smell (almost like mold/cigarette smoke - even though you can’t smoke) . The carpet was gross and bathrooms dated, the lighting was horrible and no place to hang anything. They really need to invest in renovating the rooms. They should rip up the carpet and place fake wood down, paint to make the rooms brighter and happier, get new beds and update bathrooms with modern sink/shower and place hooks on the walls. A lot of the rooms had a funny smell and I feel like ripping up the carpet would help tremendously. I really hope they update this hotel soon. If they do, they can be at five stars because the mail level was really nice and comfortable for hanging out.

Kay Nichols

Hotel rooms are so dated. However the staff is amazing! Chloe at reception was very helpful. She had recommended things and also went out of her way to accommodate my request. The level of service she provided me and my team was above and beyond! Renaissance is lucky to have such a knowledgeable, polite, helpful member. Valet service was perfect as well!

Tabata Arvelo

We went with a group and all had a similar experience. TIP: Do ask for and check your receipt at check out. For all of our large group (different rooms and reservations) we noticed charges for items that had been confirmed to be included, as well as other odd erroneous fees charged on some receipts. Specific to my reservation, we were charged a parking fee per day of our stay, even after we directly confirmed at check-in that the self-parking cost was included. Funny enough (not) we had the same staff member check us in, and confirm that our parking was included, and check us out, mentioning that parking was not included and that he did not remember giving us free parking. We respectfully mentioned that he did not give us free parking, but that he confirmed that our reservation had the parking fee included in the rate (we had 3 witnesses). We relied on the information he provided to make the decision of using their parking facility instead of having our family member (who lives less than 5mins away) drop us off. After turning nasty with us, even though we remained calm and composed, he proceeded to ask someone to assist in removing the parking fee charged in error. His attitude was just awful, one which we had never experienced not even in low quality affordable accommodations. Overall, the hotel and rooms were ample and comfortable, yet lacking a bit on the cleaning. The pool area and included pool entertainment is their highlight. Location is great if planning to attend SeaWorld or any of their parks. In conclusion, for us, with all the accommodation options that the area has, I don't foresee us staying here again. The price is steep for what it offers and the risk of the inconvenience and uncomfortable (to say the least) situation with their customer service.

Caroline Obejero

I came here for a work function that lasted 3 weeks. While I did not stay overnight, I came daily to the venue. The location is beautiful, airy, clean, smells wonderful. The staff is over the top friendly, helpful and all around amazing, from the events team to the waiting staff. The food was incredibly tasty and varied, everyone in our group just raved about it the whole time. There was one small security incident, and the security staff handled it swiftly and calmly, felt very safe. I would absolutely recommend this hotel for events.