Renaissance Orlando Resort at Seaworld

Khalifeh Al Jadda

I stayed at the Renaissance SeaWorld hotel back in 2018 (pre-COVID) and had a very positive experience. At the time, I was impressed by the beautiful building, friendly staff, high quality of service, and overall amenities. Unfortunately, returning this year with my family during winter break was a completely different—and very disappointing—experience. The property now feels poorly maintained. The rooms had smelly carpets, bathrooms were old and outdated, and overall cleanliness was far below expectations for a Renaissance hotel. On top of that, several staff members were rude and unhelpful, which was surprising given my previous experience and the brand standards. We were charged a resort fee for a non-heated water park, but the water was ice cold and unusable for kids during winter. We were also surprised by an extra $50 per night fee for connected rooms, which felt excessive. Most disappointing was the complete disregard for Marriott Bonvoy loyalty—staff explicitly stated that “no matter what tier you are in with Marriott,” it made no difference. This is simply not the same hotel it used to be. Our stay was frustrating from start to finish, and unfortunately, we will not consider returning. I hope management takes this feedback seriously, as this property has clearly declined significantly over the years.

Keisha Tutt Waites

I am extremely disappointed with my recent stay at this property. I was offered an upgrade at check-in which I declined because my company has a per night maximum. The front desk agent continued to offer me an upgrade, which I declined several times She even told me that resort fees would not be applied. I had stayed here earlier in October and knew what the usual charges were, so I made it clear that if all those fees and taxes were added, my total would exceed my company’s nightly limit. When I checked out, my final bill showed both the upgrade and the resort fees — putting me well over my company’s limit. When I raised this issue with management, I felt dismissed and disbelieved. I also requested a call from upper leadership, which was never returned. Beyond the billing issues, the overall stay experience was poor. My first night, I had no hot water. All day Sunday, the entire hotel had no television service, except in the bars. The large bar in the lobby was closed due to “low occupancy.” While I was upgraded to a suite, the sofa was soiled and extremely worn, and the towels in my room the night before checkout were not clean. As a loyal Marriott Bonvoy Gold Elite member (soon to be Platinum) who travels often for business, this experience was far below the standards I’ve come to expect from Marriott. I truly hope this property takes steps to improve communication, cleanliness, and guest care moving forward.

Lukas Fischer

Our family stayed at the Renaissance Orlando at Seaworld for two nights and three days. October 31 - November 2. The facility is very well kept, pool area is amazing for kids and adults. Has a heated pool, two hot tubs and a kids area with slides and splash pad. Staff are all overly accommodating. We ate at several of the restaurants with all of them being great quality and the best thing is the location relative to Seaworld. We were able to just walk across the street each day when we went to the park. The walkway is nice and takes less than five minutes to get from the hotel to the park walking with kids.

Lakendra Mays

I booked this stay while visiting and was initially comfortable with my stay. The room was clean and nice but there was very dim lighting. It does not look the same in person as online. I noticed the beds were very stiff and borderline hard. Luckily after staying at theme parks from open to close made us not notice. The staff was overall friendly and very professional. Whoever answers their listed resort number does not seem to care for their job. She provided little assistance when needing help with shuttle service. My biggest disappointment came after a day of Disney with my son to find that our elf on the shelf had been taking from our room. He was left in the bathroom hanging with a little piece of tape from the ceiling. I spoke with staff and told them it could have possibly fallen. There was nothing in the trash so I’m sure it was not thrown out, but taken. I was credited for it because it “may have been thrown away”. I’m sure they won’t even question the person who cleaned my room today. What was worse is the one item in the trash along with our elf was thrown away but not the half eaten bowl of cereal on the desk. The towels brought in did not appear to be clean. I called the front desk back to tell them I didn’t want anyone else in the room and the one nonchalant person that usually answers just said ok and hung up. Did not even get my room number. We’re 5 days from Christmas and I won’t even be able to finish our tradition. I have to make up something to appease my son on why he won’t be here the next few days.

Xavier Andrews

I had a really great experience at this hotel. It has a huge atrium with restaurants and cafes and feels luxurious in the atrium with palm trees. The pool is really good and cooled me down in the hot summer day when I stayed at this place back in July 2025. We were only at this hotel for about 20 hours before leaving and we've rented two rooms to have two people each in these rooms. The staff are really friendly and they even parked the car we hired for us and returned it to us as we leaving. Would highly recommend going to this hotel.