Renaissance Orlando Resort at Seaworld

Keisha Tutt Waites

I am extremely disappointed with my recent stay at this property. I was offered an upgrade at check-in which I declined because my company has a per night maximum. The front desk agent continued to offer me an upgrade, which I declined several times She even told me that resort fees would not be applied. I had stayed here earlier in October and knew what the usual charges were, so I made it clear that if all those fees and taxes were added, my total would exceed my company’s nightly limit. When I checked out, my final bill showed both the upgrade and the resort fees — putting me well over my company’s limit. When I raised this issue with management, I felt dismissed and disbelieved. I also requested a call from upper leadership, which was never returned. Beyond the billing issues, the overall stay experience was poor. My first night, I had no hot water. All day Sunday, the entire hotel had no television service, except in the bars. The large bar in the lobby was closed due to “low occupancy.” While I was upgraded to a suite, the sofa was soiled and extremely worn, and the towels in my room the night before checkout were not clean. As a loyal Marriott Bonvoy Gold Elite member (soon to be Platinum) who travels often for business, this experience was far below the standards I’ve come to expect from Marriott. I truly hope this property takes steps to improve communication, cleanliness, and guest care moving forward.

Shayla Fong Sam

I really enjoy staying here because of the convenience to SeaWorld. However, during my visits, I’ve noticed the rooms aren’t always cleaned thoroughly. Sometimes the bathroom is missed, the dining chairs are stained, or the dusting isn’t completed. I’ve reported these issues to the front desk, but even after housekeeping services while we’re out, the problems often remain. Additionally, the carpet needs shampooing. The bath towels feel very rough, almost like sandpaper. I truly hope this feedback is taken into consideration, as small improvements in cleanliness and comfort could make a big difference. It’s a great hotel, and attention to these details would elevate the overall experience.”

Charles L

Good part: Every single staff member I encountered was exceptionally kind and professional — from the front desk and market to the breakfast buffet team. Their friendliness and service truly stood out and made me feel welcome. However, I had to take off one star due to the constant noise from the staff-only room and elevators, which ran 24/7 and made it difficult to sleep. For future guests, I strongly recommend avoiding rooms numbered x036–x039 on each floor. My room, 9038 was directly across from the housekeeping room, and the elevator noise was noticeable throughout the night. I also removed another star because of how my concern was handled. When discussing compensation, the front desk leadership seemed evasive. Their system clearly showed my room rate as $270 (before resort fees and taxes), but they claimed that a “50% refund” equaled $120, which doesn’t quite add up. That said, I sincerely appreciate the late checkout benefit extended to me as a Marriott Platinum member. It was a short stay, and I had hoped to simply relax without being disturbed by hotel issues.

Cooper Grant

Why this hotel is rated so high is beyond me. The lobby is gorgeous but that’s about it. The rooms and fixtures are outdated. The stairwells are filthy and unlocked to the outside. The icemaker closest to our room had mold in it. We had a sink that wouldn’t drain which likely means housekeeping was doing only the cursory of wipedowns since they didn’t notice. The room phones are cordless and our headset was out of battery so we couldn’t even call the front desk. The front desk staff and management was as helpful as they could be. But what can they possibly do about a facility left in this condition by hotel management. But this property should be an embarrassment for Renaissance and makes me think very poorly of them moving forward. Its clear they coast by on its location and walkability to Seaworld. I would highly recommend you spend your money elsewhere.

Amber Duke

The lobby and property itself are nice. Large, visually appealing, open areas and lots of seating areas. Rooms need to be updated, but were clean and spacious (great for kids). Large pool is pristine with lots of seating! Kids loved the kid area, but it needs to be cleaned. Service was subpar the whole time (except Erica at the pool-she was great!) , starting with no valet available upon arrival. Food availability / “room service” options are that of a glorified Courtyard.