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  Back Home Destinations Caribbean Mexico Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort   
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Located In: Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Google Logo 4.0 Google reviews (6524)
Overview
Accommodation
Facilities
All-Inclusive
Star Class
Dining
Hotel Reviews
More...
Overview

Overview

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.

How far is the nearest beach?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.

Distance from the airport

Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Pools
Restaurant
Bar
Beach
Golf
Spa
Wifi
Kids Club
For Families
Waterpark
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Accommodation
Junior Suite
  • Swim-out or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower
Entourage Suite
  • Garden view
  • Private balcony
  • King-size bed
  • Sofa bed
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a rain shower
Director’s Suite – One Bedroom
  • Swim-out or garden view Director’s Suites available
  • King-size bed
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe
Director’s Suite – Two Bedroom
  • Garden view
  • Private terrace or balcony
  • King-size bed and 2 queen-size beds
  • Lounge area
  • Sofa bed
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe
Star Class Junior Suite
  • Star Class amenities
  • Swim-out, ocean view or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower
Facilities

Facilities

  • Swimming pools
  • Splash zone
  • Water slides
  • Lazy river
  • FlowRider (local charge)
  • Spa
  • Fitness centre
  • Children’s club
  • Cinema
  • Labyrinth
  • Trampoline zone
  • Golf simulator
  • Basketball court
  • Arcade games
  • Mini golf
  • Yoga
  • Kickboxing
  • Aqua fit
  • Pool zumba
  • Beach fitness course
  • Entertainment
  • Parties
  • Beauty bar
  • Restaurants
  • Bars
  • Excursions
  • Wedding services
All-Inclusive

All-Inclusive

  • Unlimited reservation-free dining
  • Handcrafted cocktails
  • Signature à la carte and buffet restaurants
  • Romantic dinners on the beach
  • 24/7 room service
  • Up to 11 gourmet restaurants per resort

If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Star Class

Star Class

Star Class benefits include the following:

  • Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
  • Personal rider with preferred bar labels and in-room snacks
  • Preferred room locations
  • Access to private Star Class pool
  • Nightly turndown service
  • Preferential reservations in a la carte restaurants
  • Exclusive beach area with dedicated bar and waiter service
  • Exclusive access to the Green Room Lounge
  • Personalised check-in and late check-out (subject to availability)
  • Selected premium drinks menu available in Lounge (some restrictions apply)
  • Daily continental breakfast service in the Green Room Lounge
  • Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
  • Upgraded robes and slippers in room
  • 25 percent discount on spa treatments (some restrictions apply)
  • Selection of in-suite liquors (upgraded room categories one bottle per week)
  • Upgraded minibar, restocked daily (according to consumption)
  • Upgraded room service menu
  • Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
  • Pillow menu
  • Complimentary access to the FlowRider surf machine (some restrictions apply)

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.

Dining

Dining

Guy’s Burger Joint

  • Serves burgers

So Cal Gourmet Emporium

  • Serves gourmet cuisines from around the globe

East Sushi & Teppanyaki Bar

  • Japanese cuisine

Sunset Strip Steakhouse & Grill

  • Serves succulent cuts and grill favourites

Gusto Italian Trattoria

  • Serves Italian comfort food

Overtime Sports Bar

  • Serves traditional pub food

Sutra Indian Restaurant & Hookah Lounge

  • Serves authentic Indian cuisine

La Cocina Mexican Cuisine

  • Serves authentic Mexican cuisine

The Shores Beach Club & Restaurant

  • Serves classic dishes

6th Sense Chef’s Table (Local Charge)

  • Customised fine dining destination

Star Class Bar & Grill

  • Reserved for Star Class guests
Hotel Reviews
Google Logo 4.0 Google reviews (6524)
Jen Dumitrescu
This property is not a 5-star hotel and should be listed more accurately. The rooms are basic and dated, with décor that feels tacky rather than upscale. Amenities are extremely minimal—one bar of soap and hand cream—which is more in line with a Holiday Inn than a 4–5 star resort. Nearly everything felt like an upsell, including the in-room alcohol dispenser charging $40+ per bottle. In an all-inclusive resort, this is especially inappropriate. If alcohol isn’t included in the room, remove the dispenser rather than advertising it. We completed online check-in in advance, which required multiple emails with the concierge to even make it work. Despite this, in-person check-in was still slow and inefficient. A $200 room deposit is required, along with a $125 fee for a lost wristband. This felt excessive and out of place for a hotel positioning itself as luxury. I’ve stayed at many true 5-star hotels and have never encountered this. It creates the impression that guests are assumed to be careless. Food and allergy handling was another major issue. While the hotel provides allergy cards for celiac guests, execution is poor. We waited over an hour for gluten-free pasta at the Italian restaurant. Gluten-free pizza was repeatedly said to be unavailable at the takeaway window, yet could be made inside—with another hour wait. Expecting kids to wait that long for food is unreasonable, especially for a common allergy. I’ve been to Cancun three times in recent years and stayed at genuine 5-star resorts without getting sick once. On this trip, I was unwell most of the time. The beach is beautiful, but the resort is far from Cancun where most excursions depart. Pool seating is extremely limited unless you arrive very early. There are no included water activities, unlike comparable resorts. Restaurant reservations are difficult to obtain unless you’re willing to eat at 9:00 p.m. Even checking into restaurants or the buffet often took far too long due to manual room verification—this should be handled by scanning wristbands. During one of the busiest weeks, one of the only non-buffet lunch restaurants was closed for a private event, without an alternative opened for guests. Hundreds of paying guests were left with fewer dining options than promised. If you’re a light sleeper, be aware that hallway noise echoes heavily due to slamming doors—earplugs are necessary. This hotel does not meet the standards expected of a Royalton or an Autograph Collection property. Marriott Bonvoy should seriously reconsider its classification.
Amanda Cloutier
Family of 4, with youngin’s and we LOVED this resort! So much to do. Food options were endless, we enjoyed the lazy river and kids splash park. Beach and water were super clean. All the staff were fantastic!! Consistent service and treated very well. Rooms were clean and we had crib, dehumidifier, and other needs brought to us immediately upon request. 10/10 recommend!
Raffi Hasserjian
I have never been the biggest fan of “ all inclusive experiences” and this hotel is a good example of the various reasons why. I’ll try to explain myself as best I can: 1. The beach: This is the first and in my opinion the only reason to visit the Caribbean/Mexico. This hotel along with many others i’m sure, offers an excellent beachfront. The white sand palm trees and are beautiful. Unfortunately the beachfront is not well kept. Better attention can be payed to keeping weeds and other debris off the sand especially at a place of this price point. I have seen better in Cuba at resorts way below this place when it comes to cost. 2. Cleanliness and Hygiene: This is a family resort, and I can understand the heavy turnover of guests but the place is only a few years old, but it seems a little run down. I will attribute this to understaffing. More attentive wipe downs of table surfaces, seating and floors is important. I mention this because I sat in several places and stained my clothes. Rooms are also not tended to very well. They don’t restock consistently. A simple water kettle and tea/coffee replenishment would be appreciated. 3. Food: all inclusive hotels don’t always offer the highest quality of options, and thats to be expected, but the resort restaurants must be managed a little better to accommodate larger groups. They won’t seat more than 4 without reservations and asking you to buy extra charge items which is a little ridiculous, and this brings me to my final point— 4. All inclusive: at every turn there is another experience you don’t have access to without paying extra. Not a little extra, exorbitantly extra, like 40$ for a days access to a water slide for example. This didn’t bother me that much at first, but i could imagine it can be a little much to ambush parents last second with a big bite from their wallets for their kids not to be excluded from a classic waterpark perk that is usually included in the experience. I got an all around unwelcoming feeling here. I could spend this sort of money and get allot more for my dollar somewhere else. Perhaps this review makes a difference, maybe it doesn’t but time will tell.
Eric Walker
We thoroughly enjoyed our time at the Planet Hollywood resort in Cancun. There were 11 of us in our group and we all thought it was one of the best resorts we have been to. Food was great! Everything was clean and there was plenty to do. Beach area is beautiful and plenty of pools and bars to help you relax. Highly recommend!
Nicholas Cherry
Thank you to the Team at Planet Hollywood for accommodating our needs and especially very conscious of allergies. Hotel staff, and guest services are amazing. Osiris in the check in was so amazing and helpful, she arranged so much for us! Roger was our concierge, he went above and beyond to help me make a special day for my birthday, along with other staff members for the Guest Service, Diana helped with allergy request and made a special cake for my girlfriend on her birthday. Antonio by the pool was fantastic, always had a smile on his face and high energy! Few staff within the restaurants that we really appreciated their services: Alejandro & Falcon in EAST teppanyaki were great! & Gamma made the best martini’s Overall would highly recommend planet Hollywood cancun, we stayed on the adults side and were very pleased with the room, food and service. Above all we had a great time and can’t wait to come back
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