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  Back Home Destinations Caribbean Mexico Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort   
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Located In: Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Google Logo 3.9 Google reviews (6021)
Overview
Accommodation
Facilities
All-Inclusive
Star Class
Dining
Hotel Reviews
More...
Overview

Overview

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.

How far is the nearest beach?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.

Distance from the airport

Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Pools
Restaurant
Bar
Beach
Golf
Spa
Wifi
Kids Club
For Families
Waterpark
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Accommodation
Junior Suite
  • Swim-out or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower
Entourage Suite
  • Garden view
  • Private balcony
  • King-size bed
  • Sofa bed
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a rain shower
Director’s Suite – One Bedroom
  • Swim-out or garden view Director’s Suites available
  • King-size bed
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe
Director’s Suite – Two Bedroom
  • Garden view
  • Private terrace or balcony
  • King-size bed and 2 queen-size beds
  • Lounge area
  • Sofa bed
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe
Star Class Junior Suite
  • Star Class amenities
  • Swim-out, ocean view or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower
Facilities

Facilities

  • Swimming pools
  • Splash zone
  • Water slides
  • Lazy river
  • FlowRider (local charge)
  • Spa
  • Fitness centre
  • Children’s club
  • Cinema
  • Labyrinth
  • Trampoline zone
  • Golf simulator
  • Basketball court
  • Arcade games
  • Mini golf
  • Yoga
  • Kickboxing
  • Aqua fit
  • Pool zumba
  • Beach fitness course
  • Entertainment
  • Parties
  • Beauty bar
  • Restaurants
  • Bars
  • Excursions
  • Wedding services
All-Inclusive

All-Inclusive

  • Unlimited reservation-free dining
  • Handcrafted cocktails
  • Signature à la carte and buffet restaurants
  • Romantic dinners on the beach
  • 24/7 room service
  • Up to 11 gourmet restaurants per resort

If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Star Class

Star Class

Star Class benefits include the following:

  • Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
  • Personal rider with preferred bar labels and in-room snacks
  • Preferred room locations
  • Access to private Star Class pool
  • Nightly turndown service
  • Preferential reservations in a la carte restaurants
  • Exclusive beach area with dedicated bar and waiter service
  • Exclusive access to the Green Room Lounge
  • Personalised check-in and late check-out (subject to availability)
  • Selected premium drinks menu available in Lounge (some restrictions apply)
  • Daily continental breakfast service in the Green Room Lounge
  • Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
  • Upgraded robes and slippers in room
  • 25 percent discount on spa treatments (some restrictions apply)
  • Selection of in-suite liquors (upgraded room categories one bottle per week)
  • Upgraded minibar, restocked daily (according to consumption)
  • Upgraded room service menu
  • Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
  • Pillow menu
  • Complimentary access to the FlowRider surf machine (some restrictions apply)

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.

Dining

Dining

Guy’s Burger Joint

  • Serves burgers

So Cal Gourmet Emporium

  • Serves gourmet cuisines from around the globe

East Sushi & Teppanyaki Bar

  • Japanese cuisine

Sunset Strip Steakhouse & Grill

  • Serves succulent cuts and grill favourites

Gusto Italian Trattoria

  • Serves Italian comfort food

Overtime Sports Bar

  • Serves traditional pub food

Sutra Indian Restaurant & Hookah Lounge

  • Serves authentic Indian cuisine

La Cocina Mexican Cuisine

  • Serves authentic Mexican cuisine

The Shores Beach Club & Restaurant

  • Serves classic dishes

6th Sense Chef’s Table (Local Charge)

  • Customised fine dining destination

Star Class Bar & Grill

  • Reserved for Star Class guests
Hotel Reviews
Google Logo 3.9 Google reviews (6021)
Steven Pandolfo
This visit took place between Friday, November 21, 2026 and November 26, 2026. Room 29578: Director’s Suite We just returned from 5 nights at Planet Hollywood and for the fourth year in a row we were blown away. The resort is great with many nice restaurants and some good vibes. We ate at Gusto twice (5 stars); East - Not Tepenyaki twice (5 stars); and Sunset Strip once (3 stars). When it comes to Gusto and East, I have yet to have a bad meal in four years and I’ve ordered many different plates. Order anything with confidence. Sunset Strip is always missing something. Either the steaks are unevenly cooked or the burger isn’t quite flavorful…nothing terrible, just misses the mark. However, the French onion soup, Caesar salad, and fried chorizo are always amazing. Room was great. Housekeeping was great. The best part by far is the staff. They were so helpful even when they are on their fifth 12-hour shift in a row. Adolfo at baggage is so welcoming upon check in and check out that he begins and ends your vacation with a smile and takes the stress away instantly. Our butlers, Robert and Fanny, always go above and beyond to make sure our needs are met, whether checking on us at the Star Class cabana or stopping by at dinner or making sure my kids get little candy treats or chips. They are quite literally a very integral part of our vacation. Edgar, the head wine sommelier, always makes sure our dinner reservations were booked, and even table decorated, and that our wines are chilled and ready when we sit. He is top notch. Lili and Lucia were our Star Class cabana servers and Marco and Ray were our pool concierges and were AMAZING to make sure we enjoyed spending the day relaxing at our cabana. They made sure we were warmly welcomed with great service and all made sure we were never without a drink or a slice of fruit or more towels or whatever else to ensure we were happy. Those people can make or break a vacation and they MADE ours. TL; DR - The property is beautiful and the food is amazing, but the staff is really what makes this place special.
Prem Shah
Worst ever experience with Marriott Hotel chain. I would give them negative Star if this was possible. After looking at their Room pics and review on Chase Portal, we booked 3 rooms for 7 nights to celebrate our parents anniversary and enjoy family vacation. Moment we walked in to our room we found out they all were filthy and felt never cleaned. 1st room had mold in bathroom and on bedroom ceiling. Floor was gross and had stains all over room. Bed was super damp like someone had spilled water on it 2nd room same story, very unhygienic 3rd room fan not working electrical issues. Staff: When we complained to front desk, front desk lady was very rude and asked us she can not do anything about it. We went to another person in Concierge desk and he listed to our issues and said he will arrange room change next day but can not do anything about it today. Imagine you have 3 year old kid and 70+ year old parents living in this filthy unhygienic room. Icing on cake they just called us at 11:30 pm about our complaint to see if someone can come have a look at AC problem and cleaning duct. Are they freaking out of their mind? It's ridiculous. I will wait till tomorrow morning for resolution. Can not imagine I gave them money for 7 nights if I do not get resolution, will take matter to their corporate and have them delisted at Chase and Capital One portal. Marriott you can do better at least stand for what you are known for Waiting for urgent resolution to this matter in next 8 hours if u can not resolve, I will take this matter higher up in Chain
Chamanthy Sivayoganathan
We have had the most incredible experience at Planet Hollywood Cancun while here for my sister’s wedding, which took place yesterday. It has truly been such a special and memorable trip for our entire family. From the moment we arrived, everything has felt warm, welcoming, and so well organized. The resort is absolutely beautiful and the energy is the perfect mix of celebration and relaxation. Every staff member we have interacted with has been kind, attentive, and genuinely helpful. The wedding venue was stunning and looked like something straight out of a dream. Watching such an important moment in our family take place in such a beautiful setting made it even more meaningful. One of the biggest highlights for us was the food. We had lunch at Sutra, where the team prepared Indian vegetarian dishes catered to our Hindu wedding needs. On top of everything else, the weather has been perfect, making the entire experience even better. Planet Hollywood Cancun went above and beyond for us, and we will forever be grateful for the memories created here. We will be recommending this resort to everyone we know and would love to return one day. Thank you for an unforgettable stay!
Ashley Howard
Beautiful resort. Lots to do and places to eat. Enjoying the swim out room that gives us a bit of peace to still enjoy the weather and scenery. The food was disappointing though. Most things were surprisingly bland or just poor quality. The sushi restaurant took 20min to get anything. They brought out one person's food, then 2 people's sides, then some of our main dishes, but many of us did not get all we ordered. The long wait and the disatisfying taste and quality of everything made us walk out. Room service was okay. Not really many options like other resorts. The room was decent, but there were constant gnats and flies, like the ones you see where there is a lot of moisture and mildew. There were a few spots like that mostly in the bathroom. The spa was amazing! We walked in and made our appointment and the price was almost 50% less than what was posted. Overall, it was a decent stay, thus the 4 star rating. But because of the food alone, I wouldn't come back here.
Zoe D'Cunha
We stayed at Planet Hollywood Cancun, and overall it was a decent experience. The resort is very clean and well maintained, which we really appreciated. The food and drinks were okay, though not exceptional. The highlight, however, was Osmar at the Twist Social Bar — he made the best drinks by far and really stood out with his service and personality! The mosquito situation was terrible, especially in the evenings, so definitely bring repellent. I also felt the resort could use more fun activities and entertainment around the pool areas to keep the energy up during the day. Overall, a clean and comfortable resort with some room for improvement — and if you go, make sure to grab a drink from Osmar!
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